If I could give 0 stars, I absolutely would. I have ordered from Poke Gallery three different times, and all three orders arrived damaged. Not once. Not twice. Three times out of... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I Always get no refund. I buy and the statue arrive broke almostr 3 years and no refund,i buy from Pokémon sw later and pokegalerie contact me,why? pokegalerie now i ready you're answer i buy Alway... Se mere
PERFECT POSE, DESIGN, QUALITY, SCALE, BASE AND DETAILS. BEST ARTICUNO SO FAR. PACKAGING IS VERY RIGID, THOUGH IT ARRIVED BROKEN, BUT WASN'T SEVERE, AND I'M STILL WAITING FOR PG TO RESPOND TO MY EMAIL... Se mere
Outstanding service and incredible artwork This was the first time I had ever ordered a figure from overseas, and I was so impressed. I received frequent updates on shipping, and the packaging was so... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Une site pour les collecteurs de figurines Pokémon
Kontaktoplysninger
33000, Bordeaux, Frankrig
- contact@pokegalerie.com
- pokegalerie.com
3,8
God
349 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 71 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Badass Walking Wake 1/20 Scale Figure
I ordered the Walking Wake 1/20 scale figure. It takes almost a year for delivery since it’s custom made and will take especially longer if you’re an international buyer. The sellers are also pretty quick with emailing me back for updates during the long wait. It was worth the wait as it looks super badass. I’m grateful for it especially since I doubt we’ll ever get an official release of this Pokemon of this scale. One thing to note is that because it’s resin, it’s delicate and may break before delivery. My figure had his headpiece broken off but it was an easy fix with super glue. Overall, glad to have this guy in my collection.
23. juni 2024
Excellent Sellers
I purchased a resin figure made by DAIKI RESEARCH INSTITUTE and recently received it in perfect condition. Excellent communication from poke galerie and my Hydreigon figure ended up being more beautiful than the concept art. Great experience and sellers, would recommend and purchase from again.
5. juni 2024
Clemont Figure. Absolutely blown away by the amazing…
Absolutely blown away by the amazing quality of the product!!
Super high quality, fast shipping, amazing customer service. Would definitely order from again!
16. juli 2024
Chef snorlax black jacket is epic
I had been waiting a long time for this order. Once I messaged them they apologized because the white chef snorlax wasn't available. But they had the black one, which as a former chef, know the significance of a black chef jacket. Thank you so much for assisting me with this order. He will be the star of a instagram channel I plan on opening under the jonuja line on Instagram 🤗
23. maj 2024
Everything was great 👍
15. maj 2024
Excellent raikou statue
The package came in good condition. The statue itself was very good quality and I’m very impressed with my first purchase from this company.
5. maj 2024
Some products will send broken
Some products will send broken, take care of them betther
22. april 2024
Besvarelse fra POKÉ GALERIE
Thank you for taking the time to leave a review and bringing this matter to our attention. We have sent you an email seeking further information on the damaged figures. Please feel free to reply to us directly with any shipping-related concerns you may have. We are committed to finding a satisfactory compensation solution together. Additionally, we will be enhancing our packing and shipping processes to minimize the risk of damage in the future. Thank you!
Product came damaged they blame it on…
Product came damaged they blame it on custom buy there is no way customer damaged only the paint
8. april 2024
Besvarelse fra POKÉ GALERIE
Thank you for taking the time to leave a review. As we mentioned in our previous email correspondence, when packages undergo opening by a third party before receipt, the logistics company may decline to file a compensation case for a refund. We have responded to your email and kindly ask if you could provide additional information. It will greatly assist us in communicating with the logistics company to explore further potential solutions.
Dark Mewtwo figure
I bought the Dark Mewtwo figure, which I was waiting for months to be back in stock. The figure is spectacular, I like it a lot. The packaging was very good. The only bad thing was that it took more than a month to arrive. If you are not worried about the waiting time, it is a very good product to buy.
3. april 2024
Everything arrived in good condition
I received everything I had purchased, in good condition, but I wasn't notified when my purchases shipped. It's not the biggest problem, but for the longest time, I just assumed I got scammed.
1. april 2024
Llevo semanas esperando mi pedido y no…
Llevo semanas esperando mi pedido y no han solucionado nada.
20. marts 2024
Besvarelse fra POKÉ GALERIE
Thank you for your review. As we mentioned in response to your previous chat message, our logistics provider has confirmed that your package is currently en route. It is typical for packages bound for Mexico to have a layover in a third country due to limited direct flight options. The estimated delivery date provided by the carrier may be subject to temporary changes. We will update the tracking information as soon as it is available from the local carrier. Thank you for your understanding and patience.
Tinkaton Evo set
I ordered the Tinkaton Evo set. The wait was understandable for the product. The quality was good. You could see all the details on Tinkatink, Tinkatuff and Tinkaton. The set up was a little bit of a struggle. Only other downside is I can't keep track of the sets easily on the site so I missed out on one.
8. marts 2024
Besvarelse fra POKÉ GALERIE
Thank you for taking the time to share your feedback. We genuinely regret that our proposed solution did not meet your expectations. Our compensation solutions are determined by considering various factors, including the assessment of the damage and the compensation plans proposed by the logistics company. We always strive to provide the best service to our customers. Your feedback is valuable to us, and we appreciate the opportunity to improve.
Arrived quickly
Arrived quickly, given it was overseas, and un damaged. Shipping was relatively fair. I'll be using them again in the future for more Lati@s figures.
26. februar 2024
I have sent a lot of emails about…
I have sent a lot of emails about different orders I have that weren't replied. I haven't received at least 3 orders: 6674, 5248 and 5246.
6. februar 2024
Besvarelse fra POKÉ GALERIE
Thank you for your review. We'd like to clarify that following the release of the preorders you mentioned, we sent you several emails reminding you to complete the balance payment for these orders. Additionally, we clearly stated in these emails that if we did not receive the balance payment by a certain date, we would have to consider the orders abandoned. Despite our efforts, we did not receive a response from you.
Thank you for your understanding.
Poke Galerie to the Top
Very good service, save shipment 📦 everything came in with no damage. I'm happy. Would definitely buy again here.
30. januar 2024
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