PlumbCall Plumbing and Heating Ltd Anmeldelser 

Poor quality negative reply.
Following Trust Pilot review, contacted by Plumb-call asking for my phone number so that Sales assistant could call me to discuss. Two days later and still waiting.

Very impressed with the boiler replacement work which was completed on time and to a high standard - the plumber on site was friendly and professional and any minor issues were dealt with quickly - would definitely recommend Plumbcall to others

Prompt, efficient service . Problem fixed speedily. Cost a little high.

Excellent service - thank you.

Heroes!!!

Girlfriends grandfather, "Den", calls on the morning of New Years Eve to advise that he has been without heating and hot water since boxing day. British Gas Emergency Service had visited and noted parts weren't available until the 4th Jan 2022. Nightmare.

Living circa 200 miles away, I jumped on to google to get some local plumber numbers, ready to call on the drive up to see him. Fast forward 20 minutes and 4 frustratingly uninterested conversations later, I dialled Plumb-Call's number. Thank goodness!

The emergency number was answered swiftly and professionally. Within 2 minutes I'd provided the address and was calling Den to say don't start burning your copies of the Daily Mail to keep warm, Plumb-Call are on their way!

Ashley from Plumb-Call called me following his initial inspection (within 90 minutes of my call) to say don't fret, it's fixable, the team are checking the store room for parts (it's a very old heating system - 1980's I believe) and if available, he'd send me a quote with a view to install the day after accepting the quote. Quite contrary to my usual frugal self, I said just get it done and we'll sort the money out afterwards.

Quite amazingly, I get a call New Years morning to say heating and hot water are operational again. Den is warm and I've racked up some valuable brownie points with the girlfriend.

Quick chat with Ashley to give him my email address for invoicing purposes, I'm then awaiting with trepidation, fearing the worst...

But alas, there was a fairy tale ending to my brief telephone encounter with Ashley. My relief was audible, much to my girlfriends amusement. The works were carried out at an extremely competitive rate, especially given the emergency call out and it being New Years Eve and New Years Day.

Running a small building firm myself, I asked our plumbers to guess the cost. They were all over, and most, quite honestly said they'd have charged at least double (and no, we're not based in London) or wouldn't have answered the phone.

I'm not one for writing reviews, but Ashley and the team, well, you've restored my faith in Plumbers!!!

Great service, great value, great people. My plumbers are already worried that you may branch out to our area...if you do, let me know!

Thanks again

Alan

Since first using Plumbcall they have been very efficient and also quick to respond to even minor requests. Operatives are always very polite and informative. A highly recommended company.

Highy reccomend! Saw a van parked outside my house and rang the office to see if the plumber who was in my area could see to my two radiators that had stopped working. I was so lucky. He truned up 15 minutes after my call all a sorted he rads for me. Delighted!

Fast and efficient service. Always arrived on time and completed the job on time. A pleasure to deal with.

Arrived on time, fitted a new heating control unit, polite, explained everything and generally good service.

Top notch service and I would highly recommend Plumb-Call.

Having used this company for the past ten years, for both installation and servicing, I can confirm that I have always received first class workmanship.

The Engineer established the reason for the leak in the pipe and repaired it effectively.
However, when we received the invoice we had an
unpleasant shock. Apparently we had been charged £65 for a call out charge.
When we reported the fault we stated it was not urgent and it could be repaired anytime.
At no time in the conversation was a callout charge mentioned.
We are therefore disappointed with the charge.

I have just had a fantastic heating engineer to get my combiboiler back to working order. Daniel quickly diagnosed the problem and explained everything and what he would need to order.
Within a few days I was contacted to say the part was in and an appointment made. Two days ago Daniel arrived with the part and it was all sorted without any problems.
It had been a real concern when tge heating stopped working but with Daniel’s expertise it has all been concluded with my heating working better than before.
Daniel was calm and definitely knew his job inside and out. Thank you, he is a real credit to your Company

No issue with the quality of the work, but I do have an issue with the transparency of the pricing. I was verbally quoted £65 to remove a gas hob, and £75 to install a new one after I had replaced the worktops. Removal went as expected except that the fitter opted to remove the isolator valve as that made the blanking off easier for him. On the new install I was then charged the expected £75, plus £50 for supply and install of a new isolator. Thus I was in effect charged £50 to make the fitter's life a bit easier on the disconnect. Had I known that this would happen I'd have told him to leave the original isolator in place.

The staff at plumbcall are always happy to help, they all go above and beyond, out of their way, to make sure you receive the best service for their top quality products at the best possible prices. Thank you for your continued help, service and support

Excellent service.
Prompt, reliable, friendly efficient engineer Daniel sorted our work which was initially diagnosed by Mark.

Excellent from start to finish, very professional team.

Great service, came when stated, charged what quoted and very polite and helpful team from booking appointment to work being done

Great Service, called them at 1pm Wednesday, engineer called same day, diagnosed fault, part ordered and fitted on the Thursday, all Good. Great Job.