Within days of phoningPlug in Stations I was sent an installer, Scott, who was friendly and informative. Did an amazing clean finish, explained how the system works. I’m absolutely delighted with th... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Our installer was brilliant! So friendly and helpful. The installation was efficient and very neat and tidy. We are very impressed and look forward to using our charger! We will definitely recommend... Se mere
It was a brilliant experience. Customer service were very helpful and quick. Got the charger fitted in less than a week. Pricewise, it was cheaper than than the official Ohme website and I could pay i... Se mere
Very efficient service, engineer turned up earlier than planned and had the charger installed in just over an hour. No mess and fuss. Given all the necessary information on how to use the Ohme charger... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
We help our clients Plug In everyday in the comfort of their homes or at their workplace by supplying and installing our partners EV chargepoints. We have a large qualified team of expert engineers that specialise in the install of electric chargepoints.
Kontaktoplysninger
274 Baker Street, EN1 3LD, London, Storbritannien
- 0203 795 7117
- andrea@plugin-stations.com
- plugin-stations.com
4,7
Fremragende
1 t anmeldelser
Har besvaret 78 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Poor customer service.
When my EV consumer unit kept tripping and eventually stopped working I opted for this company because of their good reviews. An engineer came out and diagnosed a fault in the consumer unit, it cost me £144 to discover what I already knew. That was on January 7th and I’m still waiting to hear what the next step and cost might be.
I’ve given up now and will get an independent electrician to do the job.
21. januar 2026
Uopfordret anmeldelse
Besvarelse fra Plug In Stations
Thank you for taking the time to leave a review.
We would like to clarify that the £144 charge was explained to you in advance as our service call-out fee. This covers a visit from a qualified and experienced engineer to diagnose the fault with your EV charger and identify the appropriate resolution.
When we attended on 7 January, our engineer confirmed that the PME device required replacement. Following this, a member of our sales team discussed the findings with you and provided a quotation to carry out the repair, which included both materials and labour. During this conversation, you advised that you were unhappy with the price. At that point, we explained that we would be happy to assist further if you wished us to return to complete the work, or alternatively, you were free to obtain a quote from an independent electrician.
We have not heard back from you since. However, if you would like to discuss this further or arrange a return visit to repair the charger, please feel free to contact us on 0203 797 7117. We would be more than happy to help and to provide the professional, high-standard service we pride ourselves on.
Many thanks.
The engineer that attended was very…
The engineer that attended was very thorough and went through everything.
Although he arrived later than expected he was courteous and very helpful.
15. januar 2026
Uopfordret anmeldelse
Besvarelse fra Plug In Stations
Thank you for your feedback. We’re glad to hear that the engineer was thorough and helpful. We also appreciate your patience regarding the delayed arrival and will continue to strive for timely service.
Great communication and professional install
Great communication, the work was tidy and well done. You could see that they took pride in their work, unlike an install carried out by another firm at our previous property.
14. januar 2026
Uopfordret anmeldelse
Besvarelse fra Plug In Stations
Thank you! We’re glad you’re pleased with the work and our team’s pride in doing a good job.
Fairly straightforward communication
Fairly straightforward communication, had to send in a few pics and video and quoted for the product Ohme pro home and installation work. The pricing was competitive but also the timing was quick and they gave dates a week from confirmation. The installer was friendly and helped in showing me the start up and operations. All in great 👍
13. januar 2026
Uopfordret anmeldelse
Besvarelse fra Plug In Stations
Thank you! We’re glad the process was smooth, the timing worked, and the installer was helpful. Great to hear you’re happy with everything.
Excellent service from start to finish.
The whole process was efficient from start to finish. From a quick video chat on WhatsApp to get a look at the layout of the house; to the friendly, professional and excellent engineer who completed the install quickly and effectively.
Excellent service from start to finish.
13. januar 2026
Uopfordret anmeldelse
I’m a Motability customer getting a…
I’m a Motability customer getting a Ohme point out in by plug in station. Was booked in for an appointment between 12-3pm gets to half past 3 no communication so I ring them. I am told by a lady that the engineer is still in the area and that she would get in contact with me once she has got hold of engineer. Half an hour goes by and I pick up the phone to overhear the lady I’m about to speak and the lady I spoke to before having a conversation between each other. The lady I spoke to before is telling the lady I’m about to speak what she had told me which was she couldn’t get hold of the engineer and would call me once she does. Anyway the lady I speak to the second time tells me there has been a “safety issues” at a prior customer and would send a £25 Amazon voucher as engineer is now unable to attend. Rebooks me in for 19 Jan a whole week and a half away and says she will contact us once she has spoken to the booking team on the Monday. Waited until the Tuesday rang them and spoke to a women called Shona. I explained the situation and how the communication had been poor and Shona was very rude, she tells me well you got £25 that’s all we are going to give you. At no point had I asked for anything additional I just wanted a sooner date and better communication. Shona made me think that as a first time motorbility customer that because we are not “proper clients” she didn’t care. Honestly so disappointed.
13. januar 2026
Uopfordret anmeldelse
Besvarelse fra Plug In Stations
We’re very sorry to hear about your experience and sincerely apologise for the frustration and disappointment caused. This is not the level of service we aim to provide to any of our customers, and we completely understand how upsetting it must have been to wait for an installation that did not go ahead, especially with the lack of clear communication.
While safety issues can occasionally impact appointments, you should have been kept fully informed, and we’re sorry that this did not happen.
Please be assured that all customers, including those joining through Motability, are valued equally.
We understand that you have since spoken with a member of our Customer Services team, who was able to bring your installation date forward, and that the installation went ahead as planned.
We hope the successful installation has helped restore your confidence in our company. If there is anything further we can assist you with, please don’t hesitate to contact us.
All round good experience
All round good experience Gavin the installer arrived promptly within the expected timeframe. The installation was undertaken professionally with Gavin explaining the product. When an issue occurred regarding output additional support was given by the Plug In Systems and Ohme technical desks providing a solution.
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra Plug In Stations
Thank you so much for sharing your experience! We’re thrilled to hear that Gavin provided a prompt and professional installation, and that our technical teams were able to support you with the output issue. We’ll be sure to pass on your kind words — it really means a lot to the team.
We’re delighted everything worked out smoothly and appreciate you taking the time to let us know.
My experience
Sales and customer care pre installation were spot on. Installation painless too. Well done. I hope after care is as good. Highly recommended.
7. januar 2026
Uopfordret anmeldelse
Besvarelse fra Plug In Stations
Thank you for your great feedback! We’re delighted to hear that our sales, customer care, and installation met your expectations. We’ll continue to ensure our aftercare matches the same high standard.
Your recommendation means a lot — we really appreciate it!
Excellent service from start to finish
Excellent service from start to finish. So straight forward and easy. Installer was really friendly and did a great job. Highly recommend.
6. januar 2026
Uopfordret anmeldelse
The guy who installed it wasn't very…
The guy who installed it wasn't very helpful didn't explain anything after installation and left bits of wire on the floor and brick dust
30. december 2025
Uopfordret anmeldelse
Besvarelse fra Plug In Stations
Thank you for your feedback. We apologise if you did not receive the high standard of customer care we strive to provide. Please contact us on 0203 795 7117 if you have any questions regarding your EV car charger, and a member of our team will be happy to assist you.
We have also reminded our engineers of the importance of clearing away all debris following an installation.
Plug in stations were an absolute…
Plug in stations were an absolute delight to deal with from dealing with Eren who booked the job in through WhatsApp and making sure all the photographs I took were ok so the installation went smoothly kept in touch regularly and even managed to move my job forward to the guys who did the install who were very polite helpful and made minimal mess to which they cleaned up after I would definitely recommend plug in stations to anyone
30. december 2025
Uopfordret anmeldelse
Excellent service
Excellent service, from start to end, friendly helpful staff.
31. december 2025
Uopfordret anmeldelse
Besvarelse fra Plug In Stations
Thank you for your lovely review!
Very helpful installer
23. december 2025
Uopfordret anmeldelse
Besvarelse fra Plug In Stations
Thank you for your feedback!
Quick and efficient fitting
Plug in stations were very quick to give a competitive quote but better still rhey were able to fit the charger within 10 days- buying from Octopus for example said they would give a quote in 6-8 weeks!!
The fitters arrived early on a horrible rainy day and got on with job quietly and efficiently without making a mess despite the pouring rain.
Charger works perfectly.
A great and timely service thank you
18. december 2025
Uopfordret anmeldelse
Besvarelse fra Plug In Stations
Thank you for your feedback! We’re glad we could provide a quick quote and timely installation, even in challenging weather. It’s great to hear your charger is working perfectly, and we appreciate you sharing your experience.
Alan was very proficient and capable…
Alan was very proficient and capable performing the install with no problem
22. december 2025
Uopfordret anmeldelse
Besvarelse fra Plug In Stations
Thank you! We’re glad Alan was able to carry out the installation efficiently and effectively. We appreciate your feedback.
Really happy with charger and service
The ordering process was straightforward with great support from Plug in Stations and for me the price represented good value. My only issue was that my installation was rescheduled which was a little inconvenient. When the technician arrived the installation was carried out quickly and everything worked first time. Really happy with charger and service
19. december 2025
Uopfordret anmeldelse
Besvarelse fra Plug In Stations
Thank you for your feedback! We’re glad the ordering process was straightforward and that you’re happy with your charger and service. We apologise for the rescheduled installation and appreciate your understanding.
Great experience with Plug In Stations
After first contacting Plug In Stations, my Ohme home pro charger was installed within a fortnight.
I'd originally ordered the Ohme e pod (same price) through Octopus Energy, but after waiting 2 months and a cancelled fitting date, I decided to ask for my money back and try a different company.
The communication from Hollie at their office was brilliant, answered all my questions within minutes of asking via WhatsApp.
My fitter Surinder arrived on time and took note of my preferences as to where exactly I wanted my charger installing. He was very thorough making sure everything was safe with my electrical system before commencing, and made a fantastic job of the installation - extremely neat and tidy. No fuss from this very capable guy, who only left us without electricity for a matter of minutes whilst making the final connections. He then went through the operating procedure and made sure I fully understood everything.
I've now got a great bit of kit and piece of mind when charging my EV. Thanks so much Plug In Stations.
12. december 2025
Uopfordret anmeldelse
Besvarelse fra Plug In Stations
Thank you for your detailed feedback! We’re thrilled Hollie and Surinder were able to provide clear communication and a smooth, thorough installation. It’s great to hear you’re happy with your Ohme Home Pro charger and have peace of mind when charging your EV. We really appreciate you sharing your experience!
The engineer’s who came to install our…
The engineer’s who came to install our EV charging connection did an excellent job. They were professional, knowledgeable, and completed the work efficiently. Very happy with the quality of work and overall service
17. december 2025
Uopfordret anmeldelse
Besvarelse fra Plug In Stations
Thank you for your feedback! We’re glad our engineers provided professional, knowledgeable, and efficient service, and that you’re happy with the quality of the work. We really appreciate you sharing your experience.
Quick, easy and reliable
So as I recently ordered a new EV that was coming this week I wanted to make sure that I had an EV charger ready to go at home before the car arrives and I was looking around many places and the earliest I could find was 2 weeks turnaround time which just wouldn’t work for me. Thankfully I came across Plug In Stations and spoke to their friendly staff who assisted me with everything from start to finish and managed to book an installation for a few days before my delivery which was brilliant. The installation went smooth and easy. Would highly recommend
17. december 2025
Uopfordret anmeldelse
Besvarelse fra Plug In Stations
Thank you for your kind feedback! We’re thrilled we could help get your EV charger installed in time for your car delivery and that the process was smooth and easy. We really appreciate your recommendation!
The engineer was punctual
The engineer was punctual, professional and efficient. He was very friendly, polite and informative.
16. december 2025
Uopfordret anmeldelse
Besvarelse fra Plug In Stations
Thank you for your feedback! We’re glad our engineer was punctual, professional, and friendly, and that you found the service informative. We appreciate you sharing your experience.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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