Evolution Solutions Anmeldelser 1.973

Decided to take the plunge and purchase a Wallbox Pulsar Max (January 2024) from Evolution Solutions (Based in Accrington) and paid the standard price at the time.
Did no prior research into Wallbox or Evolution Solutions (Accrington) and I really wish I looked up reviews from other customers who went down the same route I did.
Within two years of using this EV charger, there have been numerous charging issues (intermittent charging / error codes displayed on the APP) with which I received NO SERVICE WHATSEVER from Evolution Solutions or Wallbox .
Evolution Solutions, whom carried out the installation were not interested and simply stated that it was electrical, therefore I needed to contact Wallbox directly. Quite different responses from this company when I sought out a new EV charger (quick to respond/ friendly and flexible to my needs as a customer). However, when the *** hits the fan – they are not interested and attempt to push you away towards Wallbox. Since reporting this problem , there has been several calls and messages left on the voicemail – with nobody picking up or responding to my requests for help.
For those who do not know, there is no contact number to speak to anybody at Wallbox – just an AI chatbot. After leaving a message with their chatbot, the team at Wallbox request several media files to prove you are not lying and eventually sent me a Molex cable in the post (two months of emailing back and forth) – and left me to organise fitment for my EV charger. I paid £40 for an electrician to visit and attempt to replace the cable and within 5 mins showed me the problem – the terminals inside the charger had burnt out and the cable was the wrong type – which could not be fitted. According to this tradesman , if I continued to charge the car with the Wallbox unit in its current condition , there was a significant risk of fire breaking out .

Since then, I have purchased another Ev charger on the recommendation of this electrician – at half the cost (and hopefully half the trouble).
I would strongly urge any potential customers wanting to buy an EV charger - to read other customer reviews and take heed the difficulties which lay ahead of you – should you wish to do business with either Evolution Solutions or Wallbox – you have been warned .

Avoid.

Spent nearly an hour on their detailed online survey — full photos, video, every measurement they asked for. Booked in for installation on 22 April on that basis.

Day before the install, got a phone call. The guy was vague and evasive — wouldn't give a straight reason why the survey I'd already completed wasn't enough, just kept saying 'I think we need to come out.' No mention of a charge.

Minutes later, a £60 invoice landed in my inbox. Same-day payment demanded. Appointment already in the diary two working days later as leverage.

I challenged it. Was told they'd 'look into it.' That was 7 days ago. Install date has now passed. No call back. No update. Nothing.

Long online survey → vague call → surprise invoice with same-day pressure → silence when challenged. Draw your own conclusions. Get quotes elsewhere.

First class service all round. From start to finish the whole team were fantastic. Well informed, friendly, able to deal with all my queries and the installation was seamless. A big thank you to everyone at Evolution Solutions, and Cameron the installation engineer on the day who was top notch! :)

Ben arrived on time and did a good tidy job, thanks

Evolution Solutions did an excellent job installing my EV charger. The engineer arrived on time, completed the installation neatly, and left the area spotless. The workmanship was tidy and professional throughout. Really pleased with the service and would happily recommend them.

Cameron the installer was so knowledgeable and helpful with all my questions. He knew all the answers and explained everything in such a clear way. Also excellent fitting job and very tidy.

The installation engineer (John) was very helpful and took time to explain how everything worked.

Ben came to install the Ohme charger today and he was brilliant. Polite and professional, he explained everything to me and left everywhere tidy before he went. Many thanks !

Friendly , efficient service. Well done.
Great service beforehand as well. Highly recommend !!

I found the whole process really smooth . From the first conversation with Amy, all information and advice offered was really professional. The option of spreading the payments was also really helpful and not offered with many providers. Install dates were also readily available and not weeks ahead. All clearly explained. I was really well updated with calls and texts. The technician Josh who completed the installation gave an arrival time and he was prompt and professional. The install was as I wanted, very clean and tidy and he was really informative and helpful in setting up the app and giving advice on its use. I would highly recommend!

From the start, when I was insistent that I had a site survey so I could get help and advice on the which, where and cost, to finish when Connor completed a quick and extremely neat and tidy install, the whole team, especially Amy in the office and the top man Connor were friendly and knowledgeable and made me feel at ease at spending over a grand on an outside plug !!!
Highly recommend this company
Thank you
Keith

The friendly technical team and technician - John who fitted the EV. He explained what he would be doing, how to set up EV app and made sure it connected and worked with my car. Thanks John.

Ben, who came to fit the charger was excellent. He came at a good time and took no time at all to fully fit the charger. He also only turned the power off when really needed, reducing any inconvenience. He was very polite and also helped to get everything up and running on the app. Great job.

Great service and staff. Recommend. Customer care was excellent really happy 😄😁

Survey was detailed and aimed at finding solution for older type house (no easy route charger to consumer unit). Installation threw up some issues but were handled very well by the install team.
I was particularly impressed by the pleasant and professional manner of the team throughout both the survey and installation. A credit to your organisation

The whole process was seamless and stress free. From the very first conversation all information and advice offered was really professional.i was kept well Updated, The technician Ross who installed my unit gave an arrival time on the day of install, he was on time and very professional. The install was as i wanted, very clean and tidy, would highly recommend

Excellent experience with Evolution solutions. Right from the start Amy was super helpful, giving me help on understanding chargers (before I purchased my car) and then helping me through the order and installation process really clearly.

Would 100% recommend and use again.

Guy turned up bang on time as he said . No messing around . Got the charger installed exactly were we asked for it . Very polite very professional & skilled shown us all we needed to know etc . Would highly recommend ev solutions simple no hassle job done thanks a lot ev solutions

A smooth process from start to finish. Good communication at every level. Engineer was very professional, knowledgable and left the area clean and tidy

Kieffer did a great job installing our Ohme epod charger. He was clear with suggesting where the charger would go, any potential issues that may arise and how he would install it, when the electricity would be turned off, and how to use it once it was installed.

He cleaned up afterwards and was polite.

I'd recommend Kieffer for installations of EV chargers.