Plantroops Anmeldelser 

It's a scam! I was sent the wrong items, and they do not answer your email or phone calls.

My goods failed to arrive. My credit card company refunded me the cost. Avoid

Ordered a fig brown turkey for just under £100. When it arrived, the plant was a poor specimen and had clearly suffered damage prior to transport. Tried to contact the company but no reply whatsoever.
Please do not use this company if you are a plant-lover! Can't believe I fell for it....

Ordered a Don Juan rose and after weeks of waiting, they delivered the wrong one. I paid £51 for the Don Juan and they sent me a rose which costs £17. I've emailed them multiple times and had no response.

This is definitely a scam, I ordered plants from them, no confirmation message, no take calls, no reply emails, nothing

Dodgy company. Ordered and paid through "shop". They offer no protection. But I have applied to my credit card for a charge back.

Ordered over a week ago.

Thought it strange as Ordered lots of plants and roses recently and all dispatched quickly.

I emailed. No reply.
I WhatsApped. No reply.
WhatsApp again. I've been blocked
Don't answer calls.

They claim 24/7 customer service. Nope
They claim fast postage. Nope.
I then realise there is no info at all about delivery or postage. And no business address (a legal requirement)

Looking at the reviews, I presume this is a scam site/business.

Certainly not a legit business.

I'm fuming.

But hopefully the credit card will sort it out.

Wish I had noticed before purchasing. Do not buy from here.

Plants never delivered, no answer to emails, dreadful customer service. Do not deal with this company.

I ordered €119 worth of plants on May 27th 2026. Nothing has arrived. Plant troops do not answer any emails or answer any phone call. How do I get a refund please.

Ordered over a month ago , no communication no update no plants complete scam , ignoring all my attempts to contact

Be wary. Wrong plants. Wrong house. Poor condition. No answer!
Paid £50 plus £4.99 p&p for Begonia Glowing Ember, was expecting 5 established plants. I’d looked online for these but couldn’t find them this year. I’d bought them elsewhere last year and they were beautiful, so although expensive, I thought I’d pay £50 for something I knew I liked.
What I received almost 2 weeks later were multiple plugs of Begonia Bolivienisis, a different plant.
They were sent to the wrong house, to a neighbour on holiday. I received them in poor condition, slimy leaves, broken stems. The paperwork had my name but wrong address, despite it being correct on previous email. The paperwork even names the begonias as the incorrect ones. I have emailed but no answer.
I will never use this company again. There seems to be a theme of offering difficult to get hold of plants, sending a commonly available alternative and not answering complaints.

DO NOT BUY FROM THIS COMPANY.

It is a total SCAM

I ordered some plug plants, was given a delivery date of 2nd June 26. By 10th June I still had not received them but received an email from a third provider to say delivery would be between Between Nov 26 to Jan 27.

I emailed Plant Troops customer services twice called on the WhatsApp telephone to cancel order without any response.

I still have not had a response or a delivery.

I am going to be reporting them to Trading Stantards. this company should not be allowed to trade online.

Sutinder

Do not order from this company! Ordered fruit trees two months ago. No delivery, no response to multiple chasers and obviously no refund either. Whole thing looks like a scam. Website managed by a company in Pakistan. Reported them to Action Fraud.

Do NOT place any business with this company! They have not fulfilled my order and have not responded to multiple follow-up emails. I have reported them to the Trading Standards Authority.

Wish I’d looked on here before ordering… I ordered some edamame plants to grow with my daughter - was promised delivery by last Friday. No sign of the plants as yet and no response on email or phone…

Wish I’d looked here before ordering! I ordered a rarer variety of strawberries, but was sent half dead bog standard ones instead.
Do not order from this company.
They don’t respond to emails, nor phone. Absolute scammers.

I’d been searching for certain strawberry plants for ages when I stumbled across their website. The delivery was due to be about 10 days after I ordered. I have tried ringing, messaging and emailing for an update but haven’t had any communication and I haven’t had my plants delivered.

Plants did not arrive, no reply to my email. What a disappointment.

Lack of communication
No updates re delivery.
Located dead runner bean plants yesterday left behind a bin.

One star is to many i would give them zero. Spend £60 on strawberrys received two scabby little thing which are struggling.When emailed to say that i thought there was a mix up no responce WASTE OF MONEY

Based on my experience, DON'T ORDER FROM THIS COMPANY! I ordered some plug plants some time ago and was given a delivery window of 19-22 May. As of 10 Junem the plants still haven't arrived. Also, despite 2 emails and a whatsapp message to Plantroops to enquire what is going on, there is still no communication whatsoever from them. As co-ordinator of a horticultural project, I order from online garden companies all the time and am usually very happy with the service I receive, so am really disappointed with this company.