Plan Insurance BrokersAnmeldelser 

298
TrustScore 4 ud af 5

4,2

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Hi I’ve just taken out a taxi policy following quotes and discussions with your colleague Anna. I would like to say she handled the call so professionally. I also want to add she is a very friendly a... Se mere

Virksomheden har svaret

Bedømt til 4 ud af 5 stjerner

I requested a quote on line and after a few hours a lovely lady called Anna Faratro came back to me on the phone. She explained everything nicely and clearly.I am delighted to purchase my taxi insura... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Friendly, reliable source of insurance. Insurance must be a hideous place to work but their team seem to bear the burden lightly. They are friendly, helpful and run a refer-a-colleague system which ca... Se mere

Bedømt til 5 ud af 5 stjerner

Best experience for buying motor trade insurance. Usually find it hard work sorting out but James was helpful and understanding of my requirements. Came back with a quote on same call (I’m still wait... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Forsikringsvirksomhed

Oplysningerne kommer fra forskellige eksterne kilder

Plan Insurance Brokers is an independent, market-leading commercial insurance brokerage. We arrange high-quality cover and provide intelligent insurance solutions to UK businesses and have done so for over 25 years.


Kontaktoplysninger

4,2

God

TrustScore 4 ud af 5

298 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen anmeldelsesinvitationer registreret

Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,2

Alle anmeldelser

(298)

8 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

scammers

Totally scammers. I referred lot of people and when my renewal time came never gave me insurance and never paid me for referral. Scammers

21. juni 2024
Uopfordret anmeldelse
Plan Insurance Brokers-logo

Besvarelse fra Plan Insurance Brokers

Thank you for your feedback. We are sorry to hear that you are unhappy with our service.

To clarify the situation regarding your renewal, your renewal, which was due on 06/07/2024, was not initially invited due to two factors; your vehicle is imported and we didn’t receive a copy of your current logbook.

After you contacted us and provided the necessary documents, we conducted a thorough market exercise to find you the best possible terms. Unfortunately, the taxi insurance market has changed significantly since last year, and based on your current information, we were unable to find a quotation for you.

Regarding your referral fee, as per the terms and conditions of our promotion (which can be found here www.planinsurance.co.uk/about/competitions-promotions), the fee is applicable only upon the renewal of your policy. Since we could not secure a renewal for you, the referral fee does not apply in this instance.

Bedømt til 5 ud af 5 stjerner

Extremely Helpful

The guy we dealt with was extremely helpful, and polite. He kept me updated every step of the way with the progress of our enquiry. Nothing was too much trouble

27. marts 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Fully recommend.

The whole experience with Ryan from start to Finish was fantastic, he was very thorough ,knowledgeable and worked hard to find answers to questions i had cutting no corners going above and beyond.

4. marts 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Fleet insurance renewal

Super helpful and very thorough. Explained every step and was in constant communication. Smooth and easy process. Will not hesitate to recommend or use again.
Thanks Hannah Walder for all your help :0)

28. februar 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Change Of Address

Am been with them nearly one year and also recommend my friend to get insurance from them but I’ve called them today to change of my address but they charge me £63 and last time I drop named Driver from my policy they gave me some money back but when I add the same person they charge me more then they refund me and the guy who I spoke he goes his going to cancel my policy if I didn’t pay £63 which is unacceptable anyway am no going to use them again in my life so I Kindly Request all the Customers who are with them please raise your voice against them and don’t use them next year we need to stand together against them then they stop charging us extra otherwise they ripped off all of us so be careful and don’t use them Thanks

1. februar 2024
Uopfordret anmeldelse
Plan Insurance Brokers-logo

Besvarelse fra Plan Insurance Brokers

Hi Asim,

Thank you for taking the time to provide us with feedback.

Insurers calculate taxi insurance premiums using a number of rating factors including age, claims history and location.

A change of address can result in an additional or return premium depending on the insurer's underwriting criteria. In this case, your insurer rated your new address slightly higher than your old one, leading to the additional premium.

As brokers, we act on behalf of the insurer to contact our clients and facilitate the payment required to make the necessary changes to your policy.

Bedømt til 1 ud af 5 stjerner

Terrible customer service & retention

Plan's sales team were efficient at winning my business in the first place - effective and helpful communication. Sadly, my limited dealings with the customer service team has been woeful. Borderline rude, dreadful communication and like pulling teeth. When you're spending this sort of money I'm certain that there are plenty of other brokers out there who will actually do more than the minimum to help/advise/satisfy existing customers.

2. november 2023
Uopfordret anmeldelse
Plan Insurance Brokers-logo

Besvarelse fra Plan Insurance Brokers

Thank you for accepting my call to provide greater detail regarding your feedback. I appreciate your frustration at your insurer’s unwillingness to process the required change to your policy. I can understand why it felt like a ‘computer says no’ situation. From reviewing all the related calls and emails I can see our team tried their utmost to convince the insurer. Unfortunately it was an underwriting decision that was out of our hands. We’re very disappointed to lose your custom as a result of it. I have noted that more frequent progress updates would have been helpful. I shall oversee refresher training regarding best practice on this front. Wishing you every success.

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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