Piazza Castello Anmeldelser 64

TrustScore 4.5 ud af 5

4,4

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Beautifully made, stunning piece. I have purchased the same item in green so I knew this colour would not disappoint - so pleased.

Bedømt til 1 ud af 5 stjerner

they haven't responded for 3 days to 3 emails about needing to return the item as it's too small. They require you to email them and meanwhile set a 7 day time limit.

Bedømt til 5 ud af 5 stjerner

I have recently discovered the most amazing shop ! There are three boutiques in London and I have visited them all . The sales assistants are extremely helpful and attentive especially Sonya , Alina... Se mere

Bedømt til 5 ud af 5 stjerner

I just love this brands product, absolutely perfect blend of modern, classic style. Prices are high for some items I wish there were other coat options than 100% cashmere. Otherwise I’m a huge fan!

Virksomhedsoplysninger

  1. Tøjbutik

Skrevet af virksomheden

Blending tradition with innovation, Piazza Castello was born from the desire to create pure cashmere garments, designed for longevity while evoking style and sophistication – to create an exquisite fashion collection for those with a conscious lifestyle. The cashmere collections are designed and produced in Italy, combining 100% pure organic cashmere fibres with the latest trends, to offer contemporary and refined looks for women, men and children. The brand proudly takes care of the entire production process, from the selection of the raw materials to the realisation of the final product. As a result Piazza Castello was recently certified by the Global Organic Textile Standard (GOTS) for its production of organic cashmere. Constant research in fabric development, experimenting with different yarns and innovative production techniques combined with continuous quality checks ensures that Piazza Castello cashmere achieves the highest quality standards. By working closely with selected artisan farmers and adopting their exceptional expertise, knowledge and unquestionable skills, the noble yarns of cashmere are transformed into beautifully finished garments. Piazza Castello truly embodies Italian style, fashion and philosophy and the collections epitomise the delicate elegance, sophistication and luxury which can only be found in garments which have been produced with a genuine passion and respect for cashmere.


Kontaktoplysninger

4,4

Fremragende

TrustScore 4.5 ud af 5

64 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har ikke besvaret negative anmeldelser

Sådan bruger denne virksomhed Trustpilot

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Bedømt til 3 ud af 5 stjerner

silk dress

I bought a pretty silk dress . .The belt loops were too high and I was told that they would be altered .Although they were moved down they broke / unstitched on the first day .

19. juli 2024
Bedømt til 1 ud af 5 stjerner

Knightsbridge store is terrible

I would give the Knightsbridge store zero stars. I ordered a custom color cape in February with an estimated two week delivery. No one contacted me on any delays as the manager Jennah was on holiday. I followed up three time and I haven’t received the cape. I have a requested a refund as I don’t want it in summer but no replies. This is over £1000.

2. februar 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Excellent customer service

I contacted this company out of hours for a product I wanted to purchase that was out of stock and website and they got back to me out of hours with the product, I purchased it and was delivered within days
Excellent customer service and beautiful quality product received, will be buying from again

27. januar 2023
Bedømt til 3 ud af 5 stjerner

Delivery company did a bad job.

I ordered a sweater and heard that it had been shipped. After that nothing until a request to review my experience. At this point communication with the company began and it finally emerged through photographic evidence that the delivery company- Hermes - had left the package at the wrong house.so the error was that of Hermes although Piazza Castello had chosen this company. They did however manage to resolve the issue.

29. januar 2022
Piazza Castello-logo

Besvarelse fra Piazza Castello

Dear Mr Romanes. Your order was delivered by Hermes on the 19th January at 13:34, 4 days after you placed your order. We have a photo from the courier of it being handed to you or a family member at your front door. We have cross-checked this with Google Maps to ensure it was delivered to the correct house / front door - it was.

Please check with your family members as to the location of the parcel and feel free to email us at info@piazzacastello.com for the photo of the delivery. Kind regards. PC Customer Service Team

Bedømt til 4 ud af 5 stjerner

high quality and comfortable products

I received the products of Piazza Castello, I think their sweaters are just beautiful and comfortable.
I don't often go to piazza castello, but I found a professional and very friendly staff.
I highly recommend to visit the store and buy their products which are just good and high quality

12. januar 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I came to the shop last week and it was…

I came to the shop last week and it was a lovely experience! The employees there were so nice and very helpful but the most important thing is the quality of their items, it is unbelievably good! I bought many things and they still look like brand new. Definitely will be back!

13. december 2021
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Not honorable

I was told when I entered the shop that there was a 30% discount on all items in the shop. When I tried several items, the owner/manager told me that he would give me additional discounts (additional 10% or more) on some of the items. It was my fault for not checking, but when I got home, I discovered that he had only given me the ‘standard’ 30% discount on all items. I bought over £2,500 of goods (before discount) from the shop and felt ‘cheated’ after spending so much. He was not honorable. Whilst the products are nice, I’m afraid I will not be going back nor can I recommend the shop.

11. december 2021
Uopfordret anmeldelse
Piazza Castello-logo

Besvarelse fra Piazza Castello

Hi Thian. We're sorry to hear you feel you didn't receive the correct discount on the items you purchased in October. Having spoken to the sales representative and looked at the order, you were given a £750 discount (30%) on your order as you were purchasing a number of items which we feel is already generous. Again, we're sorry if there was a mixup and you feel you deserved an extra 10% off your order in this instance. PC Customer Service Team

Bedømt til 2 ud af 5 stjerner

Check the price of your purchase before u pay

Make sure you check all the prices are right, including display prices before you leave the store. I shopped at the Chelsea location. The quality of the clothes is good. They are stylish as well. There is a male staff who is friendly and helpful. However, there is one girl who is sort of pushy and not too kind. She didn’t bring the prices right even though the price is right on the tag. So please check all of your purchase and price right at the store before you pay to save a trip to go back to fight for refund and their ridiculous excuse of items cannot be returned even within 3 days. Good quality clothes , unfortunately the staff seems not honest .

21. november 2021
Piazza Castello-logo

Besvarelse fra Piazza Castello

Dear Jin, we’re sorry to hear you were unhappy with the outcome of your recent visit to our Chelsea store to return a number of the items your purchased. As it clearly states on your receipt and in our Terms & Conditions, we offer a 7-day refund on all unused items.

There was a brief misunderstanding with regard to what discount you were offered when you first visited the store and the refund was immediately issued to you when you revisited the store on the 17th November.

All our staff have the authority to issue discounts where they see fit (as they did with you) and although there may have been a bit on confusion, there is no question of their honesty or professionalism.

We hope you enjoy the cashmere items you decided to keep and this mixup doesn’t prevent you revisiting us in the future.

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