The whole process of finding the car, viewing it and then purchasing was smooth and efficient. Maj was helpful and informative throughout. Would 100% recommend.
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Se, hvad kunderne siger
First time in buying a car on line, obviously l was nervous and had concerns but l can honestly say all my concerns faded due to the staff, mainly Elliott, he listened to my questions alot of them h... Se mere
Had great experience with Luke at Phoenix, they washed snow off car and made sure i could look over car in a dry well lite warehouse. No pressure was given, and spent time looking over whole car, fou... Se mere
Virksomheden har svaret
A professional car dealer. Highly recommended for those looking for someone they can trust when purchase a vehicle, the after sales care Pheonix RC Automotive provides is by far the best i've ever... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Phoenix RC Automotive specialises in high specification, prestige cars. We have an excellent team of experienced buyers who hand pick our cars from across the UK. All vehicles are HPI clear, come with MOT and full service history. Our cars are inspected and presented to a high standard so you can buy with confidence. ✓ Competitive Part Exchange rates ✓ Extended warranty & service plans available ✓ 5-star customer service & buying experience ✓ Low Rate and No Deposit Finance available ✓ Home Delivery and Click & Collect options Get in touch with our sales team for enquiries via Email: sales@phoenixrc-autos.co.uk Phone: 01484 621021 or 07388 885678
Kontaktoplysninger
Storbritannien
- phoenixrc-autos.co.uk
4,8
Fremragende
196 anmeldelser
Ingen nylige anmeldelsesinvitationer
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Avoid this company
Bought a car, not owned it for 3 weeks,the car shows a error malfunction message whilst driving with my wife and infant child.. Maj has not been helpful and does not want to assist me with any repairs despite leaving emails and voicemails too,my review has been recently removed but i will be attending the branch soon to show the customers what really happens at PHOENIX RC AUTOMOTIVE
6. april 2023
Uopfordret anmeldelse
Besvarelse fra Phoenix RC Automotive
Hi Arif, As a business we take bad reviews extremely seriously. In your case, the car developed a fault which did not make the vehicle unsafe. We provided you with warranty as standard which we upgraded to a gold protect plus policy free of charge for you, this gives you the ease of being able to get repairs carried out at approved garages without having a cost to yourself. We also discounted your vehicle for you to ensure that the deal suited your needs. Furthermore in addition to both of those, we also delivered the vehicle to you free of charge with half a tank of fuel and extras including in car air fresheners and high quality keyrings, which exceeds our company standard procedures. This shows that we went way beyond our regular service and gave you a fantastic deal with the vehicle. Again we also replaced the rear light units for you free of charge, even though they weren't an M.O.T failure, nor an advisory. We sent you emails and have tried to contact you on numerous occasions however you are quick to attempt to tarnish the reputation of a highly credited dealership. Any vehicle can develop a fault at any time, we see this regularly in our industry and 99% of our customers have there issues rectified and leave highly satisfied. You have still failed to respond to our emails. In order to get your issues rectified there needs to be two way communication, however it is only us trying to contact you. You seem to not have any commitment to working with us to rectify your current issues, but are committed to plastering negative feedback all over social media.
We are still waiting for you to contact us back to discuss your outstanding repairs, however rather than contact us, you threaten our business with bad reviews and visits. We as a dealership, don't have anything to hide, we are FCA regulated, AA Trusted, Trading standards approved and ICO credited. The one bad review that you leave will not affect how fantastic our other customers experiences are. As we mentioned via email please feel free to explain and send us a list of your current issues in response to the numerous emails you have failed to reply to.
We look forward to your response and will monitor our emails expecting your reply.
Phoenix RC Automotive
Honestly amazing
Honestly amazing, friendly costumer service, buying a car from them was absolutly pleasure, easy and smooth, if I gonna change my car in a future definetly this company gonna be a first where i go!!! Thanks once again!!!
18. april 2023
Uopfordret anmeldelse
Besvarelse fra Phoenix RC Automotive
Hi Mariusz, Thank you for your 5 star review. We look forward to welcoming you back to us in the future and wish you all the best of motoring with your new vehicle. Kind regards, Phoenix RC Automotive
Pleasant informative helpful and…
Pleasant informative helpful and customer focused from the start to finish
Luke kept me informed all along the process always courteous and wanting my experience with the company to be a good one
15. april 2023
Uopfordret anmeldelse
Besvarelse fra Phoenix RC Automotive
Hi Andrew, Thank you for your 5 star feedback. We are proud to have provided you with a great experience. We will pass your comments on to Luke who i'm sure will be delighted. Please feel free to contact us if you require any assistance moving forward. Kind regards, Phoenix RC Automotive
My car had to go back for a couple of…
My car had to go back for a couple of jobs that needed doing, luke took into consideration that my husband works away and I couldn't pick it up so luke and someone else brought my car home for me, and showed me the video of the work that's been done, also a full valet was done
I can't thank luke enough he is amazing would highly recommend this garage to anyone nothing is too much trouble.
Thanks guys
6. april 2023
Uopfordret anmeldelse
Besvarelse fra Phoenix RC Automotive
Hi Shaz, We really appreciate your 5 star feedback. We take pride in ensuring our customers have an easy and straightforward buying experience, as well as aftersales experience with us. We will pass your feedback to Luke and the team and we are on hand to help should you require anything further. Thanks, Phoenix RC Automotive
Purchased a BMW X6 from Phoenix RC …
Purchased a BMW X6 from Phoenix RC Luke salesman answered all my questions about the car and its history.
Great experience overall from the minute I turned up to the minute I drive the car away. Luke was so helpful with everything and done his best to make sure I was happy.
24. marts 2023
Uopfordret anmeldelse
Besvarelse fra Phoenix RC Automotive
Hi Traian, Thank you for your feedback. We will pass this on to Luke who i'm sure will be thrilled to know you've had a 5 star experience with us. We wish you all the best of motoring in your X6. Kind regards, Phoenix RC Automotive
Recent car purchase.
I recently purchased a vehicle from Phoenix RC Autos and I was not disappointed. I was travelling a long way for the car and Luke answered all questions I had beforehand, also when collecting the car Maj went through everything in detail. Excellent customer service from both, they have a great selection of cars and would not hesitate to recommend this garage.
21. marts 2023
Uopfordret anmeldelse
Besvarelse fra Phoenix RC Automotive
Hi Jamie, Thank you for your kind comments in regards to your experience with both Luke and Maj. We will pass on your feedback to them both who i'm sure will be proud to know they have done you a 5 star service. We wish you all the best of motoring in your new car, and please contact us if you need anything moving forward. Thanks, Phoenix RC Automotive
Had great experience with Luke at…
Had great experience with Luke at Phoenix, they washed snow off car and made sure i could look over car in a dry well lite warehouse. No pressure was given, and spent time looking over whole car, found a few items to query: 1) Missing pump & medical kit - 2) broken rear window blind, and 3) unresponsive bmw display key.
1st item was resolved quickly and last two items have been booked in by Luke to be resolved by local BMW centre near me.
8. marts 2023
Uopfordret anmeldelse
Besvarelse fra Phoenix RC Automotive
Hi Martin, Thank you for your kind feedback. We put our customers first and work as a very transparent and trustworthy dealership. We will pass on your feedback to Luke and the team who i'm sure will be very grateful for your kind words. We wish you all the best of motoring in your new vehicle and of course we are here to assist you moving forward. Thanks, Phoenix RC Automotive
Brilliant service
Bought my new car here recently and the service was amazing. They were really welcoming and helpful with no pushy sales staff. Luke wss especially brilliant and made the whole experience easy and effortless. They could not do enough to help and I would highly recommend anyone to visit them and take a look around. Thanks guys...
23. februar 2023
Uopfordret anmeldelse
Besvarelse fra Phoenix RC Automotive
Hi Greig, Thank you for your review, we really appreciate all our customer feedback. We will pass your comments on to Luke and the team who i'm sure will be pleased to know you've had a satisfactory experience, our customers are our number one priority. We wish you all the best of motoring in your new car, and of course we're on hand to help you if you require any assistance moving forward. Kind regards, Phoenix RC Automotive
Bought a car on Saturday
Bought a car on Saturday, we were looked after by Luke who was fabulous very through he knew his stuff 😃 if you are looking for a top spec car then look no further. 😃
4. marts 2023
Uopfordret anmeldelse
Besvarelse fra Phoenix RC Automotive
Hi Tracy, Thank you for your lovely review, we will pass your feedback onto Luke and the team who i'm sure will be pleased to know that they have provided you with a 5 star experience. We wish you all the best of motoring in your new car. Thanks, Phoenix RC Automotive
Eccellent Customer Service
I have had a great experience from the team at Phoenix. The turn around was very quick and they helped me sell my old vehicle and put me into a new one straight away. Its the first time I have received excellent customer service and made buying a new vehicle extremely easy. Keep up the great work and I look forward to coming back to you in the future for my next vehicle.
24. februar 2023
Uopfordret anmeldelse
Besvarelse fra Phoenix RC Automotive
Hi Bilaal, Thank you for your 5 star review and your kind comments and honest review. We are glad to have been able to provide you with an excellent experience. Please let us know if you require anything in the future. We wish you all the best in your new car. Thanks, Phoenix RC Automotive
It was a long drawn out experience thru…
It was a long drawn out experience thru no fault of anyone, just getting a deal with a part ex done….. Maj and Luke were very helpful as we were coming from Bournemouth a 5 hour drive.
When we arrived we dealt with Luke who was amazing and looked after us and helped to get the deal done.
A well run business with honest people.
Highly recommend this company.
23. februar 2023
Uopfordret anmeldelse
Besvarelse fra Phoenix RC Automotive
Hi Darren, we are really happy that you had a positive experience with us. We will pass on your kind comments to both Luke and Maj. We wish you all the best of motoring in your new car and of course we are here to help if you require any assistance moving forward. Many thanks, Phoenix RC Automotive
Besvarelse fra Phoenix RC Automotive
Hi Ian, Thank you for your feedback. We are proud to have provided you with a great service. We wish you all the best of motoring in your new car, and of course we are on hand to help should you need anything moving forward. Many thanks, Phoenix RC Automotive
Great customer service and helpful
Just bought a lovely C43 from them. Had the pleasure of Maj looking after me and he was brilliant everything went smoothly and he helped with some questions and Also everyone in the team anytime I phoned to ask something were so helpful Would definitely recommend anyone looking for great service and amazing cars go here
19. januar 2023
Uopfordret anmeldelse
Besvarelse fra Phoenix RC Automotive
Hi Matthew,
Thank you for your feedback! We are very happy to hear that you have had a pleasant experience with us and we hope that you are enjoying your new purchase.
Best wishes,
Phoenix RC Autos
Great service
Had a great experience buying and picking up my 370z from these guys and can't recommend them enough, once again thank you all.
21. januar 2023
Uopfordret anmeldelse
Besvarelse fra Phoenix RC Automotive
Hi Ethan,
Thank you so much for your feedback, we hope that you are enjoying your new car!
Best wishes,
Phoenix RC Autos
Super salesman Luke!
We had excellent service from Luke the salesman. Absolutely nothing was too much trouble. He genuinely cares. We had lots & lots of questions which he answered.
We even rang after arriving home to clarify a few bits & he continued to be super helpful!
Well done & thank you!
20. januar 2023
Uopfordret anmeldelse
Besvarelse fra Phoenix RC Automotive
Hello Jill,
Thank you for your feedback! We are very happy to hear that you have had a pleasant experience with us and we hope that you are enjoying your new purchase.
Best wishes,
Phoenix RC Autos
Excellent Garage - Great Staff and Amazing Cars
Phoenix RC Automotive is an excellent garage with quality stock and a set of really professional employees. Sadly my car had a fault and had to be returned but sometimes it’s only when things go wrong that you see how genuine some companies are. The staff at Phoenix understood the issue, did everything they could to put it right and then accepted the fact that a refund was the best solution in my case. Thank you for turning what could have been a very negative experience into a positive one. I appreciate it.
13. januar 2023
Uopfordret anmeldelse
Besvarelse fra Phoenix RC Automotive
Hi Thom,
Thank you so much for taking the time to leave your lovely feedback. It has been an absolute pleasure, we wish you all the best for the future!
Many thanks,
Luke & Team
Phoenix RC Autos
We were treated with respect Luke was…a very helpful and honest person to deal with, I would highly recommend phoenix rc automotive
We were treated with respect Luke was very helpful and honest all the way through the process, I would recommend phoenix rc automotive to my friends & family.
Mike Richardson.
18. januar 2023
Uopfordret anmeldelse
Besvarelse fra Phoenix RC Automotive
Hi Mike,
Thank you very much for taking the time to share your feedback. We are incredibly happy to hear that you have had a pleasant experience with us. Best wishes with your new car and happy driving!
Kind regards,
Phoenix RC Autos
Phoenix demonstrate pure car sales excellence.
Maj and the team demonstrate pure car sales excellence. After having a several issues with other dealers and having a nightmare with their finance as well, Maj and Luke at Phoenix were extremely helpful and professional. Not only was the car waiting for a test when I arrived, but Maj was able to negotiate me a good deal, get me finance approved that saved me several thousand pounds in interest over the term, he also extended my warranty, gave me a free Autoglym gift, and even handed me a £20 note to stick fuel in the car for my drive home. They were sympathetic to my previous issues, and I found them to be just about the finest dealership I’ve ever dealt with, independent or main. I look forward to seeing Maj and Phoenix again in future when I begin my search for a Bentley.
13. januar 2023
Uopfordret anmeldelse
Besvarelse fra Phoenix RC Automotive
Hi John,
Thank you for your lovely feedback! We are very happy to hear that you have had a pleasant experience with us and we hope that you are enjoying your new purchase.
Best wishes,
Phoenix RC Auto
Luke @ Phoenix RC Auto's
Luke handled the Purchase & Part Ex Brilliantly, very professional answering all my questions.
There was a minor repair required to the windscreen which Luke is sourcing & arranging for it to be carried out local to me.
22. december 2022
Uopfordret anmeldelse
Besvarelse fra Phoenix RC Automotive
Hello Billy,
Thank you for taking the time to share your feedback and we wish you all the best with your new purchase!
Kind regards,
Phoenix RC Autos
I have just purchased a Mini Clubman…
I have just purchased a Mini Clubman cooper s from pheonix rc automotive. From first enquiry of the car to pick up the whole process was made to be relaxed and easy. Walk round video of the car supplied via WhatsApp covering any external issues and covering the spec of the car itself. Viewed and test drove a few days later and picked up the following week. They had the car serviced and some little issues address with bodywork etc too. All in all a positive experience. Luke who we dealt with couldn’t have been any more helpful. Thanks again.
12. december 2022
Uopfordret anmeldelse
Besvarelse fra Phoenix RC Automotive
Hi Daniel,
Thank you very much for your lovely feedback and such a pleasant transaction. A big congratulations and all the best with your new car!
Kind regards,
Phoenix RC Autos
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