Morgan was very helpful and explained step-by-step why we had been sent this letter. He understood that we wanted to settle the bill immediately on the understanding that there would be some more to p... Se mere

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Se, hvad kunderne siger
Agent was sympathetic and empathetic. She was calm and reassuring and supremely efficient. She understood the problem and dealt with the whole matter and the difficulty we had. Having started the c... Se mere
Compassionate in speaking to me. As someone who lost a dear friend due to cancer 11 months ago, the agent who called me tonight explained for the reason of this late call and told me the claim and acc... Se mere
Very pleasant ppl on the phone who are knowledgeable about what’s going on and quick to sort or pass to someone who can I’ve dealt with them a lot over my late partners finances and they have been v... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
We act as bereavement partners to leading global organizations. We are committed to treating people with dignity, respect & compassion at what we appreciate can be a complex and difficult time. Our goal is to help bring closure to estate accounts with the least possible disruption to grieving families and Executors. We also believe that technology can help complement our skilled and empathetic people and help make the process easier for all. Our services and support are 100% free to consumers and we aim to act in an honest and transparent manner in every interaction. We are not perfect, so if we make a mistake, we are also committed to putting it right.
Kontaktoplysninger
Building 5, Floor 9, Exchange Quay, M5 3EF, Manchester, Storbritannien
- 0333 555 1051
- support@phillips-cohen.co.uk
- phillips-cohen.co.uk
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 94 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very pleasant ppl on the phone who are…
Very pleasant ppl on the phone who are knowledgeable about what’s going on and quick to sort or pass to someone who can
I’ve dealt with them a lot over my late partners finances and they have been very kind and professional sorting everything quickly
The representative was considerate and…
The representative was considerate and helpful and gave me all the information I needed
I spoke to Precilla today who was very…
I spoke to Precilla today who was very helpful and understanding
Polite staff
The member of staff I spoke with today was very caring and resolved everything for me.
Everything was good and helpful from…
Everything was good and helpful from start to finish.Thank you.
Sorted everything without any issues
Sorted everything without any issues, the service was very good, very sensitive to the problem at hand,polite and clear speaking.
Being able to talk to someone ...for…
Being able to talk to someone ...for me...is priceless nowadays and with that found them to be helpful...understanding and friendly...all information requested was given and what couldn't be was tasked to be dealt with !!!... many thanks.
Great customer care
Dealing with a estate is difficult
Having a understanding company and a team member that has clear communication and demonstrates empathy is so important this is what I find with Phillip’s & Cohen Associates
Thank you
Received today phone calls regarding…
Received today phone calls regarding outstanding debt for my passed daughter 3 months ago and , advisers in the phone line was very helpful sorting out the issue
I lost my wife recently I'm in a lot of…
I lost my wife recently I'm in a lot of pain losing her so early in life. She like many of us had loans that was unpaid due dieing this company contract me about the them. They made it a pain free ordeal I would recommend them to anyone. The person who dealt with me put me at easy from the outset at such a painful time.
Compassionate in speaking to me
Compassionate in speaking to me. As someone who lost a dear friend due to cancer 11 months ago, the agent who called me tonight explained for the reason of this late call and told me the claim and account is now closed. I've spoken to two different people from the company and both times they were very understanding and patient and polite, even if I wasn't.
Customer service was excellent
Customer service was excellent.
I spoke with a gentleman named Sean who was kind, considerate and extremely helpful when dealing with my late husband's estate issues.
Thank you.
Friendly, helpful and reassuring
Donna was really lovely, kind and helpful. She explained everything clearly and put my mind at rest. As an Executor l am finding the whole situation very stressful but she reassured me and l felt much happier aftet speaking to her.
I found thier services extremely…
I found thier services extremely helpful and very imformative.
Professional and friendly service
So good to have kind and helpful professionals to talk to about queries over settling my husband's estate. Perfect customer service, listening to concerns and willingness to facilitate the outcome I requested. This is the second interaction I have had, both times a good experience
Very empathetic
Very empathetic, easy to explain situation and few uncomplicated questions asked by the agent. Clear process on what happens next. Thank you
I found the advisors to be very helpful…
I found the advisors to be very helpful and compassionate while helping me deal with my late father’s debts. I have never felt pressure from them to pay his debts asap. In fact the exact opposite! Told me to take my time with probate and they will check in again to see how I am progressing. Overall I have had a great experience with them so far.
Obviously a very difficult time dealing…
Obviously a very difficult time dealing with a sudden bereavement but the advisor was very empathetic and very kind with the way things were handled
Hi I spoke to a lady called Donna…
Hi I spoke to a lady called Donna regarding my late wife’s estate and she was very succinct and pleasant and also showed empathy to my present situation she explained everything that I needed to know and resolved the issue with very satisfactory results
Many thanks
Stephen Yates
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