Peugeot Anmeldelser 

We had a recall letter on our Peugeot 3008, camshaft drive chain needed to be checked. I looked at the approved places we could take it to and Arnold Clark at Stoke (where we purchased it) was on the list. It went in there working perfectly and came out running sluggish and with warning lights that said it needed repairs. I contacted Arnold Clark who said it was nothing to do with them. So I contacted Peugeot. They said they would look into it which would take 3-5 days. 2 weeks later and I've got no where with it. When I phone the case handler is waiting for Arnold Clark to get back to him and there is no manager to talk to, in meetings. They've also said 3 times that someone will phone me back. Still waiting. They cant even tell me if its safe to drive. Was thinking of trading it in next year. Wont be from Arnold Clark and it wont be a Peugeot.

Horrendous. Disinterested, disengaged. Never experienced anything like it. Don’t return calls or find solutions. Never getting a Peugeot again.

I had amazing experience with Daniella in Chiswick branch. I’m disabled and she attended to my needs with respect and compassion. Not rushed and she made sure I was in control of my decision. Usually once you get car you don’t hear no more. She has called to make sure all is ok and offers assistant when I ever I need it. I was made comfortable and her precise
Knowledge helped me understand. Best experience I’ve had

Terrible service, I have purchased a new 5008 last year, so far 2 recalls and an electrical fault which after 4 weeks with the car the dealer has not been able to diagnose or rectify. The answer from the dealer is we can't find the fault so come and collect the car. When I refused they have informed me they have cancelled the insurance on the courtesy car. Peugeot customer care have not replied to my emails or dealt with the conversation I had with them.

My Peugeot is year old and I had a letter for recall got it booked in to a Peugeot garage . I think it's disgusting where I've medical condition the recall centre or Peugeot customer services can't get my car to a dealership for repair . As the car is possible to drive. It's not my fault . That's Peugeot for you

When I brought two of my Peugeot vehicles I was under the impression that my extended warranty recovery and breakdown was with Peugeot ! A brand I had faith in ! Only to find out when I had suffered a break down I was suddenly in the hands of another organisation the RAC an organisation I have had several bad experiences with including once never turning up at all !! Today as soon as I heard RAC involved field with me with dread !! Despite the RAC stating there policy on a motorway situation is to attend around 45 minutes my team are still left on the side of the road with no toilet facilities !! Disgusted with Peugeot a brand I trusted outsourcing to a the RAC who I have now had repeated back experience with !! And there customer service and. Complaints are just as useless !!

5008 automatic 20 reg
Engine cut out on busy road while overtaking
Fault found to be WET BELT.
lucky to avoid serious accident
Peugeot know about the common wet belt problem but nothing said to at time of purchase
Car has only done 46 thousand miles but out of warranty. Spoke to customer sec who has poor English

December 2024 I was driving my 2008 2019 plate, started losing power and pulled in at local garage. After checking it they said that there was a problem with wet belt and it had blocked various filters etc. I asked them to go ahead and sort out. Nearly 2 thousand pounds later I contacted Peugeot customer services and was told as they were aware of this problem they had put an 8 year warranty on it. Because I had not taken it to a Peugeot dealership they wouldn't cover the cost. I tried to explain that as I wasn't aware of this and let the other garage repair it. I tried to explain how dangerous this could have been if I had been on a motorway, losing power so quickly I could have caused a major accident. They really didnt care. I found out via another website that numerous cars with this problem had been recalled and owners written to. When I contacted Peugeot again they said my car didn't fit the criteria although they had already said it came under warranty. My car had aprox 54 thousand miles on it at the time. It is now 6 years old, so far the rubber cover on boot switch perished couple years ago, the rubber seal around driver door has been coming off for couple of years. The stop start system it was sold with has never worked. When I asked about it at first service I was shown a list of things that took power from engine so wasn't enough to let stop start system work.
This is my 3rd 2008 and will certainly be my last. They are definitely the worst company I have ever dealt with. Loyalty counts for nothing.

My 2nd review of Peugeot, just don’t buy any stellantis car is my advice.
I have a 2019 Peugeot 508 SW diesel. The Eolys tank failed in Aug 23 which resulted in a £1700 replacement. Then 19 months later, when it was in the Peugeot garage for a drivers side window mechanism replacement cause that had failed to work, they informed me that this new tank was again leaking eolys fluid. No good will gesture and was told it’s a part that rarely fails, yet it had on my car twice now. All work was carried out by Peugeot at their own garage with genuine parts. Currently going through the motor ombudsman about this. Would also like to add that when the first tank failed there was proof that it had as eolys fluid was seen leaking from the undertray onto the ground (a reddish sticky treacle is the best way to descript it ) Yet 6 months on after declining to the replacement, there is no signs of leakage... I’ve also had to invest in a OBM2 reader simply to reset the adblue sensor which refuses to acknowledge an adblue top-up. Peugeot charge £120 just to plug there’s in, so I’ve already made my money back on that.

Every company have issues and cars are complex machines. However it’s down to each company of how they handle these.

If Basil Faulty ran a garage we are getting close to the level of incompetency displayed. Not just one garage my cars been to 3 and has been stuck with the last one for 5 months.

Alarm bells should have been ringing when one advised they did a complementary oil change on my EV, of course you did!

another advised a knocking noise for the front suspension was due to a faulty fuel pump they changed. Wowser

the last where’s it’s been for 5 months they had to swap out the Oil pump!

Again it’s an EV. but it’s ok the front suspension knocking noise is clearly my Gearbox which they tried to charge me £5500 for whilst it’s under warranty. Now it’s been sat in the Garage forecourt since May waiting for the parts. every week it’s going to get solved next week.

Even had the cheek to tell me that 3 newer models have had there gearboxes switched it whilst mines been sat there gathering dust.

Even better my 2024 rental e208 just failed with traction failure and that won’t be seeing the road for quite some time. Throughout the whole time Customer service just seems to take it as a joke and not a single apology or care in the world.

i’m out of pocket hundreds in rentals i’ve had to cover in between them not being able to supply a car

I am extremely disappointed with Peugeot regarding the ongoing situation with my vehicle, which has been at a Peugeot dealership for over 7 weeks awaiting parts from Peugeot. It is disheartening that no one has been able to provide any meaningful information about when these parts will be available.

Despite multiple attempts to contact the garage, I have only been advised to reach out to Peugeot directly, as they themselves have no answers. I have also contacted Peugeot severally, yet I have still not received any updates. This lack of communication and clarity gives the impression of serious disorganisation within Peugeot.

This situation has caused considerable distress, as our car remains unused in the garage while we continue to make monthly PCP payments for a vehicle we cannot drive. Based on this experience, we will not be considering Peugeot for any future vehicle purchases.

The customer service we have received has been wholly unhelpful, leaving us frustrated and deeply dissatisfied

This does not relate to the local Peugeot Dealer/service centre, Norwich. (Thurlow Nunn) They have been very responsive in trying to remedy a fault.
I purchased a 2024 408 1.2 GT 3 months ago. Traffic sign recocnition system doesn't function. Dealership trying for 3 months to get Peugeot/Stellantis to sort the problem. Getting no-where. Dealership gave me Peugeot Customer Care (joke) contact number, hoping a two fronted approach may help. I spoke to an "agent", was given a case number, then tried to explain the history and in middle of asking to speak to someone who may be able to help - the person cut me off, no discussion or help, phone just went dead in middle of my question. This happened twice. This is appalling cusomer service, not even worth one star.

I have recently had a terrible experience with Peugeot, just 15 months after spending £19,000 (in cash!) on a second hand Peugeot 3008 car with their Stellantis Croydon branch.

We have serviced the car regularly and never had any issues, and it passed its MOT in November. We bought the car with 24,000 miles and are now at 31,000 miles. The 12 months warranty we received expired in November 2024.

Recently my wife broke down on the way to work and she was picked up by roadside recovery. That day, the private garage told us that our 'dual mass flywheel' had failed, which they say is highly unusual for a 3 year old car and after only 31k miles, and quoted us £3k to repair it. We called Peugeot, and opened a claim for a goodwill repair, given the cost of repair and the failure of a core component of the car which is well outside of what should be ‘normal’ wear and tear. Peugeot Head Office advised us to have a diagnostics check with Peugeot Stellantis directly. So we took it to Stellantis Croydon on the next available date 3 weeks later (delivered at our own cost, as we cannot drive it) and they reported the same issues, plus more issues they identified (some included broken bolts inside the engine!), and quoted us £5.3k to repair the car. We called Peugeot's Head Office again to get an update on the goodwill repair and they had not reported the original case, so I had to submit it again and was told to wait 5 business days for the Head Office to speak with Stellantis Croydon.

We have now gone 9 weeks without a car that we paid £19,000 for 15 months ago, which failed 5 months after the warranty expired. It is currently not road safe, and we are stuck between selling it on Ebay for scrap/parts for £4k or paying £3k to 5.3k on the repair. We have just spent a summer break with our family (incl. 4 year old) car-less and relying on trains, buses and taxis for the entire summer at huge cost and inconvenience. The customer care from Peugeot is absolutely appalling, considering how few miles the car has completed for a part like the flywheel to have failed. For the sake of a £5k repair, they are sacrificing a buyer who paid £19k cash on a car directly with their garage only 15 months ago.

This is a company with £62billion revenues last year.

We have now reached out to Rip Off Britain, Katie Morley the Consumer Champion at The Telegraph but if anyone else is reading this and has encountered a similar issue with their Peugeot 3008 please do reply to this as I am keen to raise awareness. If you have a better understanding of our rights on this, too, any help is appreciated!

The fantastic treatment from EVERYBODY at Peugot, not least from the Sale showroom. I sourced my new Peugeot 208 from Bristol to be delivered to Sale. This was superb customer service; I was sent an in-depth video of my car, photos, everything I needed to see before my test drive, at which point I INSTANTLY knew this was the car for me personally, my 4th Peugeot and I am fully committed to the brand. I could not be happier with my new car, OUTSTANDING service.

The most deplorable and depraved motor company imaginable. They sell cars with known manufacturing faults that put people’s lives at risk and con families out of thousands of pound. When contacted about these issues, they simply state with no conscience that their cars should only last 3 years and they give zero sh*ts. Do not buy from this company is you value your life or have any moral compass.

In my 40 year career in the motor industry I’ve never experienced or heard of the disgusting level of service offered by Peugeot.

Customer service won’t talk to you, never call back and simply don’t care.

6 month old 3008 broken down, dealer won’t accept the breakdown without a booking, you have to wait 2 weeks for a booking, RAC fail to drop the car off on the day of my booking and I have to wait another 2 weeks for a new booking. Complain to RAC and Peugeot and not a ounce of sympathy, that’s if you are lucky enough to talk to anyone.

I’ve had to rent a car for a month as neither Peugeot or the RAC will provide a courtesy vehicle until the fault is diagnosed.

This is just a summary of my complaint the full version reads like a Stephen King horror novel. Shameful utterly shameful Peugeot.

I have a mobility car from Peugeot and I feel that they are not very helpful when there is a problem. I need my wav vehicle to take and pick up my son to school. There is a 4 hour window that they can fit me in but are not accommodating with my request. I am told to get it there for 8am or it will not be sorted but my son starts school at 9am!!!!
I am in France and my ad blu light told me I had only had 250miles before it would not start. Peugeot France took it in for a reset and I was away within 5 minutes, HAPPY, no charge, I had a similar problem in the uk and it took them to have the car all day and £204.
How the hell can it be that expensive when Peugeot France sorted straight away and no charge but I did give the man €20 as a thank you.

Had to take my car for a recall whilst 200 miles from home. Contacted Perry’s Peugeot in Bury. And to say they was more than helpful was an understatement. Booked me in next day and done and dusted including valet in two hours.
Thank you.

DO NOT BUY FROM ANY OF THE BRANDS UNDER PSA OR STELLANTIS!!
The customer care is horrendous, 6 recalls in less than one year of ownership and then they expect you to take the day off work or pay for someone to collect the faulty car!
Have had 6 Peugeots and the quality is now through the floor and customer service even worse.
App does not work but you still have to pay!
Top to bottom absolutely appalling company!!

Got a recall notice for my 7 year old car, I called the recall helpline and was told they would tow the vehicle to the garage at their own expense. I found that unusual so asked for it in writing. She said no need to get it in writing as all calls are recorded. I subsequently spoke to Peugeot customer care who said that they would not be liable for any recovery costs and that I would need to pay. Called back the recall line, and they said they agreed with the customer care team and that I am liable for all costs. Not only that but he was very rude and unprofessional. Absolutely disgraceful customer service and full of liars who'll say anything to get rid of you.