Peugeot Anmeldelser 

Purchased a new e208 on 10/10/25 and a few days after we noticed a small paint imperfection on one of the front wings. This not a major issue but it is the terrible way Peugeot have handled the issue.
I contacted the garage we got the car from and sent them a few pictures of the issue and they agreed that this needs to be rectified under warranty and gave me a number of a local repair garage that could do the work and also complete all the warranty paperwork.
Unfortunately this garage was fully booked until Jan 26, so I called peugeot to see what could be done and this is where my issues and complaint arise from.
The first person I spoke with gave me a number of another garage not in my area but also not too far away but they could only do the work if the garage we bought the car from would do the warranty paperwork, this is an issue as the repair garage is only open mon-fri and is not near the sales garage or the other repair garage they suggested was a 3 hour round trip!
I phoned back to peugeot to see if it would be possible for us to wait until the nearby garage has availability to do the work as its not causing any issues with car, they said they need to pass this to another team to check and they would call me back.
Well 7 weeks later and still no call back, I have called every week since the first contact to be told the case handler is either busy or on a course, so last week I asked to raise a complaint about the service and speak with a manager, to be told I would be contacted by a manager within 48 hours. Guess what, 7 days later still no contact. I called again and was passed to someone who could not help but said someone would call me, still waiting!
All we want is for confirmation we can wait until the nearby garage has availability to do the work, nothing else.
Shocking customer service.

Absolutely appalling service firstly from King’s Lynn where I purchased the new 3008 in September.
Secondly from Peugeot customer services.
It appears they can’t do enough for you to get your money when purchasing a car, but if something goes wrong or simply wasn’t fit for purpose, they don’t wish to know. I purchased a brand new 3008 and requested a dog guard be supplied and fitted by Peugeot, as my previous car was fitted. I was told the guard was £250 for supplying AND fitting I could have purchased this guard for under £100 and a child could have fitted. To add to this they fitted it upside down and these are skilled people. The guard i expected to be fitted is yet to be made for the new version of 3008.
Instead a clip on guard was fitted without asking if this was acceptable, it’s not fit for purpose and moves. The fact that the wrong guard was fitted and I was charged for them to clip it on to the head rest is appalling.
After contacting kings Lynn and sending pictures as requested, I was told it would be looked into and they would come back with their findings.
No time scale absolutely no idea as to when this will happen. A week later and nothing. I contacted customer services and received an email stating they would be in touch within 3 working days. I’ve had to call them as no contact made, they didn’t have my registration number which i know i added.
They could have called me or emailed me if they didn’t have it instead of me having to call because their time scale had passed
I definitely wouldn’t recommend them

Every new van we have has got huge issues
Customer support is disgustingly
Recall’s now consist of using glue to fix issues. Vans are more off the road then on. Been replacing Peugot with Nissan commercials which just work
Avoid Peugeot at all costs

Awful company to deal with! Our 3008 had a cam belt failure which we paid to have fixed at a local garage. 3 months later we had a letter stating that the issue we had fixed was under a manufacturer recall. We have contacted Peugeot numerous times with regard reimbursement towards the cost, each time we are either fobbed off with 'noone is available at the moment' 'you will recieve a call tomorrow' ' the person allocated to your case is sick' - this has been going on for months now. The portal for Stellanis(if you try and make an online claim) is not fit for purpose. Honestly the worst customer service I have ever tried to deal with.

Peugeot good will department
As a driving instructor, without a car obviously I can't work IE provide a service to my customers giving them financial compensation after being off the road for 20 days due to parts on a back list and given no information when they would arrive!!!
Peugeot Good will after numerous calls by myself, and promised call backs which I never received!!!
Eventually I was offered financial help if I hired a dual controlled car, by this time it was too late!!!
Very disappointed 33 years in business Seven Peugeot s . What good will???

I am deeply disappointed with Peugeot’s handling of my case. My 2019 Peugeot 3008 has covered only 33,000 miles and has a full Peugeot compliant service history, yet the wet timing belt has failed prematurely.

Peugeot have refused to offer any goodwill or assistance, claiming the belt should be replaced at 6 years or 62,000 miles. My car is just six months over the time limit but has done barely half the mileage. It’s completely unreasonable that such a major engine component should deteriorate this early, especially on a well maintained, low-mileage vehicle.

The customer service I received was unacceptable, the representative was abrupt, dismissive, and made no genuine effort to help. This lack of accountability and basic respect for customers is disgraceful for a manufacturer of Peugeot’s size and reputation.

I have lost all confidence in Peugeot and their after-sales care. I will never purchase another Peugeot vehicle and would strongly advise others to think twice before doing so.

Gave a reference number. Told I would hear in 5 Days. 25 phone calls 5 weeks and still nothing. "Oh the person you need to talk to is not in today. Oh they just stepped out they will call you within the next hour."
When I asked to speak to a manager. "Oh they are in a meeting" five times I was told that. Awful company

Never ever again. The car is good looking but thats it, it's actually a piece of junk and broke down when i'd owned it just 3 months. 3 garages later and its now been with peugeot for an age and nobody can tell me whats wrong or repair it. I've now been without it for nearly as long as i had it. I have never felt so ripped off in my life. Life savings down the drain. Wish i never trusted peugeot. They shouldn't be allowed to make cars. Just awful.

Customer service must be a alien concept here. Had a electrical malfunction on a car around two years old and waited 3 months for a resolution. Had no help at all from the team, couldn't even tell me which part I was waiting for, if I was waiting weeks or months. When I tried to escalate with anyone senior I had no response. Called them, absolutely no interest or call back. They will just ignore your communication until you get bored. What on earth they are paid for is beyond me. Expect nothing in the way of usual customer support services here. Abysmal.

Bought a 3008, had a timing chain recall, chain snapped on way to recall appointment, Peugeot found one service was 3 months late when between owners. In that time it had travelled less than 3000miles. The warranty says 150000 miles or 10years it's been 5 and less than 60000. The way I was spoken to and the stress they cause. Don't buy Peugeot..

The reason Peugeot have a 1.5 star rating on trust pilot is fully valid.
An elderly neighbour of mine was concerned when his eight month old Peugeot started flashing invalid warnings onto the screen. He even had an email telling him to go and contact the main dealer.
Firstly, he rang Arnold Clark the Peugeot dealer in Newcastle who said that they would phone him back on a couple of occasions and never bothered. He then arranged for the car to go to another dealer in Ashington Northumberland, and they told him that they would require a sum of money for diagnostics, but it would be returned to him if they found the fault, obviously the faults in the software and if it is intermittent, it will not show up.
He was becoming very concerned as elderly people do, so I rang Peugeot UK on his behalf, saying that I thought it was unreasonable to expect somebody to pay anything for diagnostics considering that the car was under a year old.
The lady I spoke to said that she would get somebody to return my call, but it might take 3 to 5 days.
Two weeks later…… nothing.
This rating is directed towards the customer service side of the business which appears to be almost non-existent, and this filters down through its authorised dealers.

Absolutely diabolical. Never buy a Peugeot van or anything from Stellantis. The engine needed replacing under warranty within 18 months. The new engine lasted 3 months. Peugeot refused to answer any emails or phone calls etc for months before they finally responded to say they had washed their hands of it due to overall van mileage and they don't warranty any parts they replace.

Mine car was in a recall for drive cam chain booked it on on 20th aug peugeot did a sound check said it was fine 3rd Oct it snapped its back with peugeot evan helshaw doncaster ring peugeot opened a case no one is replaying after 8 phone calls and 6 emails and its been 2 weeks now disgusting that peugeot customer care dont give a dam iv opened a case with motor ombudsman am willing to take this all the way am lefted with out a car I cant have a courtesy car less I pay 20 quid per day and pay 2 weeks up in front surely this park sould be covered ur the recall as its classed as a faulty part shame on peugeot any one esle haven same problem

Had a recall notice July this year booked in for appointment earliest date September fourth camshaft chain snapped August eighth had already contacted Peugeot regarding it no joy so called case handler never available never returns call doubt there is such a thing getting ready to car out of dealership to sort things myself heads up people never deal with Peugeot especially ther customer don’t care service this review is already live seen another review 5 stars works with meta work it out folks

Not surprised to read the other reviews.
I booked in a service to fix two aspects on the car. One required a part to be ordered in. We were not kept updated at all and I rang in but the Hatfield Stellantis branch didn’t ring me back.

Had to physically go in to he garage to sort the booking out and it turned out they had the part for a few days and didn’t ring us.
I can see why there are so many Peugeots on the lot and why no one is buying them as the service is so bad. I wouldn’t buy one again due to the poor service.. It’s embarrassing!! Avoid avoid avoid

I just recently bought a Peugeot GT electric 2008... Year 2025 which was bought on the 15th of September... I only bought this because my last Peugeot 2008 was a good car... I'm afraid buying this 2008 was a big . mistake...I know this might be trivial to some people but it's not too me...this car wasn't cheap yet you get no handbook with this car and you don't get any puncture kit ...so you can download the handbook which I think is ridiculous...or buy a handbook alongside a puncture repair kit... consisting jack wheelbrace sealant and compressor etc...no one explained this when buying the car and if I had known I wouldn't have bought a Peugeot...I personally think this is penny pinching by Peugeot...for all this would have cost to supply a handbook and a puncture kit... I just find it ridiculous not getting these items with a car and for that reason I wouldn't have bought a Peugeot...and never will again.
If I could have given no stars I would because that's what Peugeot deserve.
What a way too look after your customers shocking.

As with David Collings my 20 plate Peugeot 303 cut out on a busy M6 with oil pressure warning and limp mode - had to ring 999 and Highways Agency had to set up rolling road block to rescue me. I have tried to contact Peugeot UK all week as I think it is wet belt related - an issue which I am seeing more and more on various motoring websites. I have been told that unless I can produce evidence of oil used by Peugeot main dealer and Halfords over the last few years I would not be entitled to a special rate which although I have a FSH does not show type of oil specifically. Despite many contacts this week no one has got back to me to come to an agreed resolution

ABSOLUTELY DIRE experience with Peugeot. If I could score them a minus star I would! My 3008 has a factory recall on it due to the Cam Belt and I was never notified by Peugeot. The car broke down, caused by the Cam Belt, causing other engine issues. This was diagnosed by our local garage 5 weeks ago. We subsequently found out about the recall. It will cost me more than £4k to fix! I have since been left without a car which has made life extremely difficult. We reached out to Peugeot to assist and Peugeot have been beyond awful!! Despicable customer service! They don’t want to know, they don’t care and do not want to help, despite it being them who have used poor quality parts in 3008 cars. BEWARE, if you have these cars as this could end up being you! I will never buy a Peugeot again in my life and recommend you don’t either!

Peugeot Boxer broke down on 5th April. 20 month old model needs new engine I am told but Peugeot won,t cover it as we allegedly serviced with wrong oil, which we didn't, Peugeot used the same oil when servicing van at first service. Waiting for Peugeot to get back to me, meanwhile have spent over £10k on hire vehicles as they wouldn't lend me a van. 9 calls in last 4 weeks to Peugeot, and haven't as yet got speaking to case worker and no one returns calls

We bought a brand new Peugot 208 Hybrid and it went into limp mode stop immediately. Pushed the cockpit Peugot Assist and they would not come out after a Q and A session the call handler deemed it as a software fault which they won't do🤣 Eventually they did come out after the third call as a gesture of goodwill!?? Since then, this brand new car now with 11k as had no less than 3 recalls!!! Now the dash has just gone off again 'stop engine' . Very poor!! Swansway Chester are the saving grace as they have completed all the warranty and recall work effeciently but the car just doesn't feel stable and reliable.