Absolutely do not recommend this company, slow to respond, 5 months to settle claim despite phoning many times and sending emails, this led to us being hassled by vet for payment! 2 lots of excess cha... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I took out a policy for working gundog cover, which they advertise that they do, in December 2025. I tried to log on to my account to check some details at the beginning of Feb 2026 to... Se mere
Renewal price has doubled, although I haven’t claimed in the past 12 months. I was hesitant to move as I have been with PetGuard since my pup was 8 weeks old and therefore would worry that other comp... Se mere
Virksomheden har svaret
I have a pet with a lifelong illness so I'm stuck with this insurer as I need the level of lifetime cover. I can't get it anywhere else, believe me I've tried! Petguard are so awful at handling claims... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Providing insurance for the UK's cats and dogs for over 20 years
Kontaktoplysninger
Storbritannien
- petguard.co.uk
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 33 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent all round 🌟
Excellent all round 🌟
Great prices for my dog's insurance with a good policy. Very good customer service; helpful and friendly. Would recommend this company.
Customer service not good at all I…
Customer service not good at all I nearly went some where else for insurance that’s how bad it was the lady had no service skills
Grate customer services
I would never recommend this company
I would never recommend this company. They take too long paying out claims. They have poor customer care and staff who sound as though they are doing you a favour when they speak to you. Not a good company- cant think of anything positive. If you want value for money and a good professional insurance company you cant beat Bought By Many.
Very expensive
Very expensive , goes up every year pay more to insure my dog than I do my car . They don't know loyalty either .
Excellent staff
Excellent staff, helped me find the right cover for my needs. good value product.
Telephoned early evening..quick to…
Telephoned early evening..quick to reply,helpful and straightforward advise.
Paperwork sent promptly.
Impressed!
Excellent
Always helpful. Have always been accurate with diagnosis and and prompt with actions. Follow up has been excellent and and I can't fault them. To add to that it is always, pleasant and smiling and seem to genuinely care.
Great customer service and no hidden…
Great customer service and no hidden strings attached.
Well priced!!,But very slow service!
Well priced!!,But very slow service!! One claim took 6mths!!!!
Also be carefull if your claim runs over from one year to the next there treated as two claims and therefore two lots of deductions!!!
Never received email and price has gone…
Never received email and price has gone up and I've never had a claim you have already taken first payment so I'll let it run

Besvarelse fra Petguard
Been with you a year and never claimed…
Been with you a year and never claimed then when the policy has renewed gone up rather than down - would have thought a better deal could have been done with an existing customer

Besvarelse fra Petguard
I have been with petguard for a few years few…
I have been with petguard for a few years and I feel safe to know both my little girls have coverage just in case.
Great help
Great help, easy to deal with. These people give you time , explain everything. No pressure, very personable.
Renewal price has doubled
Renewal price has doubled, although I haven’t claimed in the past 12 months. I was hesitant to move as I have been with PetGuard since my pup was 8 weeks old and therefore would worry that other companies may try to put any claim under an existing condition. Felt like I had no choice to renew even at double the price. Called them to discuss, they had zero empathy said there was nothing they could do and basically told me to either renew at the reviewed price or cancel my policy

Besvarelse fra Petguard
Renewal Ease
Renewal was easy but slightly uncomfortable at the way way above inflation increase in premium. This cannot continue year on year.
East to arrange cover hope they prove…
East to arrange cover hope they prove as reliable if needed in the future.
A consistent provider
Simple and well planned
Dette er Trustpilot
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