Petguard Anmeldelser 

291
•
TrustScore 2 ud af 5

2,1

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Absolutely do not recommend this company, slow to respond, 5 months to settle claim despite phoning many times and sending emails, this led to us being hassled by vet for payment! 2 lots of excess cha... Se mere

Bedømt til 1 ud af 5 stjerner

I took out a policy for working gundog cover, which they advertise that they do, in December 2025. I tried to log on to my account to check some details at the beginning of Feb 2026 to... Se mere

Bedømt til 1 ud af 5 stjerner

Renewal price has doubled, although I haven’t claimed in the past 12 months. I was hesitant to move as I have been with PetGuard since my pup was 8 weeks old and therefore would worry that other comp... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

I have a pet with a lifelong illness so I'm stuck with this insurer as I need the level of lifetime cover. I can't get it anywhere else, believe me I've tried! Petguard are so awful at handling claims... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Kæledyrsforsikringsselskab

Oplysningerne kommer fra forskellige eksterne kilder

Providing insurance for the UK's cats and dogs for over 20 years


Kontaktoplysninger

2,1

Under middel

TrustScore 2 ud af 5

291 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 33 % af deres negative anmeldelser

Det tager typisk over 1 måned at svare

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

2,1

Alle anmeldelser

(291)

3 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Excellent all round 🌟

Excellent all round 🌟
Great prices for my dog's insurance with a good policy. Very good customer service; helpful and friendly. Would recommend this company.

25. februar 2023
Bedømt til 1 ud af 5 stjerner

I would never recommend this company

I would never recommend this company. They take too long paying out claims. They have poor customer care and staff who sound as though they are doing you a favour when they speak to you. Not a good company- cant think of anything positive. If you want value for money and a good professional insurance company you cant beat Bought By Many.

10. februar 2023
Bedømt til 1 ud af 5 stjerner

Very expensive

Very expensive , goes up every year pay more to insure my dog than I do my car . They don't know loyalty either .

15. februar 2023
Bedømt til 5 ud af 5 stjerner

Excellent

Always helpful. Have always been accurate with diagnosis and and prompt with actions. Follow up has been excellent and and I can't fault them. To add to that it is always, pleasant and smiling and seem to genuinely care.

28. januar 2023
Bedømt til 3 ud af 5 stjerner

Never received email and price has gone…

Never received email and price has gone up and I've never had a claim you have already taken first payment so I'll let it run

9. januar 2023
Petguard-logo

Besvarelse fra Petguard

Hi Trevor

Thank you for your review.

If you haven't received an email it is worth checking your junk folder as filters often cause emails to be inadvertently directed away from the inbox.

A range of factors influence the renewal price in addition to just the claims history. These include age, breed, industry claims and inflation (which is at a 40 year high).

We hope you have managed to find suitable cover for your pet but if not we would be happy to provide a quote.

Thanks

The petGuard Team

Bedømt til 1 ud af 5 stjerner

Been with you a year and never claimed…

Been with you a year and never claimed then when the policy has renewed gone up rather than down - would have thought a better deal could have been done with an existing customer

6. januar 2023
Petguard-logo

Besvarelse fra Petguard

Hi Rachel

Thanks for reaching out with a review via Trustpilot.

We are sorry to hear that you were unhappy with your renewal price. There are a wide range of factors influencing pet insurance prices which are felt by pet insurers across the industry including the age of pet, the breed, increasing claims across the industry and inflation.

If you have decided to shop around, which is always worthwhile, then we wish you all the best with your pet and will be here if you ever decide that you would like to come back to us for your cover.

Thanks

The petGuard Team

Bedømt til 5 ud af 5 stjerner

Great help

Great help, easy to deal with. These people give you time , explain everything. No pressure, very personable.

20. december 2022
Bedømt til 1 ud af 5 stjerner

Renewal price has doubled

Renewal price has doubled, although I haven’t claimed in the past 12 months. I was hesitant to move as I have been with PetGuard since my pup was 8 weeks old and therefore would worry that other companies may try to put any claim under an existing condition. Felt like I had no choice to renew even at double the price. Called them to discuss, they had zero empathy said there was nothing they could do and basically told me to either renew at the reviewed price or cancel my policy

1. december 2022
Petguard-logo

Besvarelse fra Petguard

Hi Charlotte

Thank you for taking time to leave a review.

Unfortunately there are a range of factors influencing pet insurance renewal prices across the industry in addition to just the claims history. These include age, breed, industry claims and inflation (which is at a 40 year high).

It is always worth shopping around but important to be aware of the levels of cover offered by other providers and ensuring that you have continuous cover in place for existing conditions if already highlighted on a lifetime policy.

Thanks

The petGuard Team

Bedømt til 4 ud af 5 stjerner

Renewal Ease

Renewal was easy but slightly uncomfortable at the way way above inflation increase in premium. This cannot continue year on year.

14. november 2022

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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