My dogs & cats benefit from this site and I find it easy to use as I am a pensioner and get to use afterpay, which helps me pay my account off in 4 separate payments. Everybody benefits. Please use... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Once again good prices, communication ie emails on up dates on deliveries etc. I was surprised when my last order was placed on a Saturday and was dispatch the next day and arrived on my door step on... Se mere
Virksomheden har svaret
Both my dogs (a mini schnauzer/jack russell cross and a schitzu/jack russell cross) are on vet prescription diets: expensive tastes. I spent 12 months+ googling for best prices and value but now i don... Se mere
Virksomheden har svaret
Fast delivery every time. If ordered on a Monday it arrives Wednesday morning to Rangiora. Excellent prices and discounts through autodelivery. Wide range of products.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Petdirect is proud to be New Zealand’s #1 Kiwi-owned pet supply retailer, dedicated to providing the best products and services for your beloved pets. With a passion for pets and their well-being, we offer an extensive range of high-quality pet food, accessories, toys, and healthcare solutions for cats and dogs. From everyday essentials to premium products, we’ve got everything your pet needs, backed by our expert advice and unmatched customer care. We’re not just a pet store; we’re here to help enhance the lives of pets and their owners. Our easy-to-navigate online store offers a seamless shopping experience with free shipping across New Zealand for orders over $79, including rural delivery, so your pet's favourite products arrive right to your door. Our loyalty programme, Pet Perks, exclusive discounts, and special anniversary treats, making each shopping experience rewarding. In addition to our online services, we’ve recently opened our first physical store in Takapuna, Auckland, where pet parents can enjoy a hands-on shopping experience, including a unique treat bar for dogs. At Petdirect, we believe in supporting pet owners with more than just products—we’re here to provide expert advice, tips, and guidance from our in-house veterinarians and partners like Mark Vette, New Zealand's leading dog trainer. As a brand, Petdirect is committed to responsible pet ownership and animal welfare, ensuring that every product we sell is safe, trusted, and loved by pets across New Zealand. Whether you’re shopping for your furry friend’s daily needs or something special, you can count on us for quality, value, and a genuine love for pets. Join the Petdirect family today and discover why we’re New Zealand’s favourite pet supply store!
Kontaktoplysninger
40 Jomac Place, 1026, Auckland, New Zealand
- 0800 200 240
- support@petdirect.co.nz
- petdirect.co.nz
5,0
Fremragende
2 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Once again good prices
Once again good prices, communication ie emails on up dates on deliveries etc. I was surprised when my last order was placed on a Saturday and was dispatch the next day and arrived on my door step on Monday, great service.
2. oktober 2026
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Besvarelse fra Petdirect
Kia ora Colleen
What a wonderful review, and thank you so much for the kind words about our speedy service and competitive pricing! We're thrilled that your order arrived so quickly and that our delivery updates kept you in the loop every step of the way. Your loyalty means the world to us! 🐾
Ngā Mihi
The Petdirect Team
I use Petdirect to order my cats food
I use Petdirect to order my cats food. They communicate well and delivery is very prompt.
The value is great too
29. september 2026
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Kia ora Jo!
Thank you so much for the wonderful feedback! We're thrilled you're happy with our reliable service, swift delivery and fantastic value. Your kind words mean the world to us, and we're delighted to keep seeing you and your feline friend well stocked with quality food. 🐱
Best wishes,
Ngā Mihi The Petdirect Team
Great service
Great service
Prompt delivery given we are rural.
Good product that our rag doll cat loves.
28. september 2026
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Besvarelse fra Petdirect
Thank you so much, Pip! We're thrilled to hear that your rag doll is enjoying the product. It's wonderful that we could deliver promptly to your rural location, and we really appreciate you taking the time to share such positive feedback. We hope to see you and your feline friend again soon.
Petdirect is fast to order and receive
Petdirect is fast to order and receive. Prices are quite reasonable. Delivery service is amazing I would like the free delivery surcharge lowered but otherwise, quite happy
30. september 2026
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Besvarelse fra Petdirect
Thank you so much for the wonderful feedback! We're thrilled that you've had such a positive experience with us, from the speedy ordering process right through to receiving your items. Your kind words about our delivery service really mean a lot to the team. We absolutely hear you regarding the free delivery threshold, and we'll certainly take your suggestion on board as we continue to refine our offers. We truly appreciate your business and hope to see you again soon.
Fabulous range of products
Fabulous range of products, super fast delivery and great prices. Keep up the great work PetDirect.... you put the purrrrrr in our Puddy Cat
28. september 2026
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Thank you so much Margaret for taking the time to leave such a wonderful review! We absolutely loved hearing that Puddy Cat is getting that purr factor. Your kind words about our product range and delivery speed really make our day, and we're thrilled we could get everything to you so quickly at great value. We truly appreciate your support and can't wait to help keep your feline friend happy with us again soon.
Quick ordering and fast delivery
28. september 2026
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Besvarelse fra Petdirect
Thank you so much for taking the time to leave us a 5-star review, Andre! We're thrilled to hear that your ordering experience was seamless and that your delivery arrived promptly. Getting your order to you quickly is something we take pride in, so it's wonderful to know we met your expectations. We hope you're enjoying your purchase and look forward to serving you again soon.
My dogs & cats benefit from this site…
My dogs & cats benefit from this site and I find it easy to use as I am a pensioner and get to use afterpay, which helps me pay my account off in 4 separate payments. Everybody benefits. Please use it carefully.
I buy regularly throughout the year.
22. september 2026
Uopfordret anmeldelse
Besvarelse fra Petdirect
Kia ora Jo,
Thank you so much for the lovely feedback and for being such a valued customer at Petdirect! We're thrilled that your furry whānau are benefiting from our products and that Afterpay makes shopping with us more manageable for you. Your loyalty throughout the year means the world to us! 🐾😺🐶
Warm regards,
Ngā Mihi The Petdirect Team
Great place to shop
Great place to shop! They have an excellent variety of products, fantastic customer service, and super-fast shipping. I’ve always had a great experience shopping with Petdirect and would definitely recommend them.
28. september 2026
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Kia ora Luke!
Thank you so much for this wonderful review! We're delighted to hear that our excellent range of products, friendly customer service, and speedy shipping have made your experience such a positive one. Your recommendation means the world to us, and we can't wait to see you again soon! 🐾
Ngā Mihi
The Petdirect Team
Was blown way by how fast my order…
Was blown way by how fast my order arrived. Great range of products and very well priced. Got some bargains. Will definitely be using again
25. september 2026
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Besvarelse fra Petdirect
Kia ora Abbie,
What fantastic feedback, and we're so thrilled to hear you're impressed with our speedy delivery and wonderful product range! 🎉 We work hard to keep our prices competitive so our wonderful customers like you can grab those bargains, and it's brilliant to know you'll be coming back. Thanks for choosing Petdirect.
Warm regards,
Ngā Mihi The Petdirect Team 🐾
I have found pet direct to be very…
I have found pet direct to be very reliable, quick shipping and amazing deals. They always have what I need for my pet and it only takes a couple of days sometimes the next day to be delivered. Thank-you pet direct I wouldn’t shop anywhere else now.
28. september 2026
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Kia ora Sarah,
What wonderful feedback to receive! We're so grateful you're finding Petdirect reliable and that our speedy delivery times are working well for your furry whānau. Your loyalty means everything to us, and we're thrilled to be your go-to pet supply destination! 🐾
Until your next order,
Ngā Mihi The Petdirect Team
Very fast delivery
Very fast delivery, living in the Far North with no easy access to a pet store, and cheaper than buying from a vet for specialised dog food.
25. september 2026
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Kia ora June,
What an awesome review to receive! We're thrilled we're seeing you with convenient and affordable options for your pup's specialised food all the way up in the Far North. Your support means the world to us, and we can't wait to serve your furry mate again soon! 🐕
Ngā Mihi
The Petdirect Team
5 Star Service
Just the bestest service for all the fur crew. Great pricing, even better service & autodelivery means you can set and forget & always enough tucker to go around.
26. september 2026
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Kia ora Rodney,
What a wonderful review, thank you! We're thrilled that our fantastic service, competitive pricing, and Autodeliver convenience are keeping your fur crew well-stocked with tucker. It's fantastic to know we're making pet parent life easier for you.
Ngā Mihi
The Petdirect Team 🐾
Great option particularly for rural…
Great option particularly for rural folks, friendly helpful and dont have to pay corporate vet prices for a small needs
24. september 2026
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Besvarelse fra Petdirect
Kia ora Marija,
Thank you so much for the wonderful feedback! We're thrilled that Petdirect is such a fantastic option for rural communities, and we love that we can help you save on those pesky vet prices while still getting the quality care your fur family needs. 🐾
With warm regards,
Ngā Mihi The Petdirect Team
I can't believe how I can order one day…
I can't believe how I can order one day and recieve it the next. Prices are awesome too.
25. september 2026
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Besvarelse fra Petdirect
Kia ora Janene!
What fantastic feedback, thank you so much! We're thrilled you're impressed with our speedy delivery and competitive pricing. We're all about seeing you get the best value and service, so it's wonderful to know we're hitting the mark. We can't wait to see you again soon! 🐾
Ngā Mihi
The Petdirect Team
Great product range
Great product, easy site to use, quick and efficient delivery, after 6yrs,never had an issue.
25. september 2026
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Kia ora Craig,
What a fantastic review! We're thrilled to hear you've had such a wonderful experience with Petdirect over the past 6 years - your loyalty means the world to us, and we're grateful that our reliable service and extensive product range continue to meet your needs. We look forward to seeing you for many more years to come! 🐾
Ngā Mihi
The Petdirect Team
Besvarelse fra Petdirect
Kia ora VPK!
Thank you so much for the wonderful feedback! We're thrilled to hear that our dedicated team has made such a positive impression on you. Seeing you happy is what drives us to keep delivering exceptional service every single day. 🐾
Warm regards,
Ngā Mihi The Petdirect Team
Keeping our furbaby fed made easy
I like the range of products at competitive pricing and the prompt delivery.
21. september 2026
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Besvarelse fra Petdirect
Kia ora John Peter,
Kia ora for the wonderful ⭐⭐⭐⭐⭐ review! We're so thrilled to be seeing you and your furbaby sorted with quality products at great prices and speedy delivery. Your support means the world to us, and we can't wait to keep your furry friend happy and healthy! 🐾
Warm regards,
Ngā Mihi
The Petdirect Team
I don’t often do reviews but when a company goes the extra mile ….
I don’t often do reviews.
But I made a mistake recently with my order and not only were the team so great with my slight ‘panic’, they stopped the order , wrote me an excellent list of my options, and were kind and professional the whole way through.
And my mistake got quickly and easily sorted .
Thank you to the Petdirect team.
1. september 2026
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Besvarelse fra Petdirect
Kia ora Fiona,
What a kind review, thank you so much for taking the time to share your experience with us. We're thrilled we could turn your concern around so smoothly and help you find the perfect solution for your furry friend. Your trust in Petdirect means everything to us, and we can't wait to see you again soon. 🐾
Ngā Mihi
The Petdirect Team
Best service ever
OMG
I live rurally and my order was processed, shipped and delivered in less than 24 hours.
Can.t get better service than that and best price of any supplier too!!!
24. september 2026
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Besvarelse fra Petdirect
Kia ora Alice,
What an amazing review, thank you so much! We're thrilled that your rural delivery was so speedy and that you're loving our fantastic prices. Your kind words truly make our day, and we can't wait to see you again soon!
Warm regards,
Ngā Mihi The Petdirect Team
🐾
Excellent communications and super…
Excellent communications and super prompt payment and delivery!
17. september 2026
Uopfordret anmeldelse
Besvarelse fra Petdirect
Kia ora Tau,
Aroha nui for taking the time to share your wonderful feedback! We're thrilled to hear you had such a fantastic experience with our speedy delivery and clear communication. Your kind words really brighten our day, and we look forward to seeing you again soon!
Ngā Mihi
The Petdirect Team 🐾
Dette er Trustpilot
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