Kitchen table and corner bench received from Pendle furniture village. We paid for delivery and assembley which they was able to arrange at a time around our commitments. They assembled and took pa... Se mere
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Online customer service was excellent. I rang to enquire about a dinning table. The staff were very helpful, approachable and efficient. They sent me video of the item and answered a lot of my que... Se mere
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From ordering to delivery excellent service. Used the assembly service and the guys were amazing. Table and chairs perfect.
Great quality sofa, good value came earlier than expected. Disappointed with communications, was rang at 7.30 the night before to say it was being delivered the next day. The delivery company droppe... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to the Pendle Village Furniture Online Shop. Since 1997, we’ve grown from strength to strength and are thrilled to announce the launch of our E-commerce platform, extending our reach to customers across the UK. Our Online Shop brings you a carefully curated catalog of selected products, accompanied by an exemplary customer service team. Our online collection features our favourite sofa and furniture brands for every room, all available at competitive prices and complemented by exclusive online deals. Our diverse range spans Bedroom Furniture, including Wardrobes, Beds, Mattresses, Bedside Tables, and Drawer Chests, to Living Room Furniture like Dining Tables, Sofas (Leather or Fabric), Coffee Tables, Console Tables, Sideboards, and Display Cabinets in modern or classic materials, such as, marble, ceramic, or wood. With a paramount focus on providing exceptional customer care, we prioritise delivering on promises and surpassing customer expectations.
Kontaktoplysninger
Hollin Bank, Brierfield, BB9 5NG, Nelson, Storbritannien
- 01282442426
- hello@pendlevillagefurniture.co.uk
- pendlevillagefurniture.co.uk
4,5
Fremragende
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Certainly best to avoid!
Would I use this company again….Absolutely not!
Why?
1. Firstly the order was delayed, apparently on back order.
2. When I was finally given a delivery date, I waited in to then receive a text message within the last half hour of the time-slot it wouldn’t be delivered.
3. Then delivery was attempted but no prior notice was given so no one home.
4. Rearranged for an alternative date where only part of the order was delivered.
5. Finally two days later the remainder arrived only to be damaged.
They are quick to blame the courier but as their customer who has spent over £1000 I would have expected more urgency.
If only I could upload the pictures of the boxes delivered. They were a disgrace.
I wish I had shopped elsewhere!
22. september 2025
Besvarelse fra Pendlevillagefurniture
Dear Michael,
Thank you for taking the time to share your feedback. We are truly sorry to read of your disappointment and for the poor delivery experience you had. We would like to address each of the points you’ve raised:
‘Order was delayed, apparently on back order’ – At the time of ordering, the dining bench set was clearly shown to have several weeks’ dispatch time. Within 10 days of placing your order, we also informed you that the shipment from our supplier had been delayed slightly, so you were kept updated on the revised timeline.
2–5. Delivery delays, cancellations, split delivery, and damage – These issues were all down to the courier company. Unfortunately, once items leave our warehouse, we are reliant on them to deliver on schedule and in good condition. That said, we take responsibility for who we partner with, and based on your experience (and others), we have taken steps to no longer use this courier service.
‘Quick to blame the courier… expected more urgency’ – The problems you encountered were directly caused by the courier’s handling, which is why they were the focus of our explanation. If by urgency you mean not being able to reach us at the weekend, our office hours are clearly stated, and while we cannot respond outside of these, you always received a reply via email and phone as soon as we reopened.
Finally, although you decided to keep the bench with a small tear to the back which wouldn't be on show, we recognised the unacceptable service you endured and issued a £200 goodwill refund. We are disappointed this was not mentioned in your review, as we believe it demonstrated our effort to make things right despite circumstances outside our control.
We are truly sorry for the frustration caused. While we regret that your experience did not reflect the high standards we aim to deliver, please know that your feedback has been taken seriously, and changes have already been made to improve future service.
Kind regards,
Katy
Besvarelse fra Pendlevillagefurniture
Thank you so much for your 5-star review! We’re delighted to hear you’re happy with your new Cerutti Grey Ceramic Dining Table and that you found it to be great value. We really appreciate your feedback and hope you enjoy your table for many years to come.
Kind Regards
The PVF Team
Besvarelse fra Pendlevillagefurniture
Thank you for your 5-star review! We’re so pleased to hear you’re happy with the price and prompt delivery of your new leather swivel chair and footstool. We hope you enjoy many comfortable moments with your purchase, and we really appreciate your feedback.
Kind Regards
The PVF Team
One of the very best pieces of furniture I have ever bought.
Great experience, from browsing through to choosing. User friendly site and good information,
Price was competitive, not cheap but I was happy with it,
Ordering and delivery were straightforward and I had already allowed for the waiting period so consequently was not impatient.
The finished product is the most wonderful chair I’ve ever bought, style, quality, colour, deep plush cushions, very high quality materials including all the mechanics to make it glide, swivel and recline effortlessly.
9. september 2025
Besvarelse fra Pendlevillagefurniture
Thank you so much for your fantastic 5-star review! We’re absolutely delighted to hear that you had such a positive experience from browsing through to delivery, and even more so that your new chair has exceeded your expectations. It’s wonderful to know that the style, comfort, and quality have made it one of the very best pieces of furniture you’ve ever bought. Your kind words mean a lot to us, and we hope you enjoy your chair for many years to come!
Kind Regards
Katy
Fantasic Products and Great Customer Service
I bought a lovely piece of furniture and I love it. Customer service from Katy was second to none. Very approachable company with great products and even better customer service.
29. august 2025
Besvarelse fra Pendlevillagefurniture
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you love your new piece of furniture. It’s wonderful to know that Katy’s customer service made such a positive impression – we’ll be sure to share your kind words with her. We pride ourselves on offering both quality products and friendly, approachable service, so it’s lovely to hear this reflected in your experience.
Kind Regards
The PVF Team
Easy to order on-line
Easy to order on-line, good communication and available in timescale quoted
4. september 2025
Besvarelse fra Pendlevillagefurniture
Thank you so much for your 5-star review! We’re delighted to hear that you found our website easy to order from and that the communication and delivery timescales met your expectations. Your feedback means a lot to us, and we’re so pleased you had a smooth and positive experience. We hope you enjoy your new rug!
Kind Regards
The PVF Team
First class from order to delivery.
First class from order to delivery.
Making the order online, dealing with the office for delivery arrangements, the flexibility of the delivery process and the quality of the product …all in all this was a really positive and extremely good experience from start to finish
6. august 2025
Uopfordret anmeldelse
Besvarelse fra Pendlevillagefurniture
Thank you so much for your 5-star review! We’re thrilled to hear that everything from ordering online through to delivery was a first-class experience for you. It’s great to know our team’s flexibility and service, along with the quality of the product, made the whole process so positive. Your feedback means a lot to us, and we hope you enjoy your Tetrad Armchair for many years to come.
Kind Regards
The PVF Team
Very pleased with the product,a…
Very pleased with the product,a misunderstanding with delivery time scales.
Would shop again from your online store
Excellent service and choice
11. august 2025
Besvarelse fra Pendlevillagefurniture
Thank you for your kind review! We’re so pleased to hear you’re very happy with your product and that you found our service and choice excellent. We’re sorry for the misunderstanding around delivery timescales, and we’ll certainly take this on board to improve communication from our supplier going forward. It’s wonderful to know you would shop with us again, and we look forward to helping you with your next purchase.
Kind Regards
The PVF Team
Great price and delivery experience
Great price, no hidden charges, thoughtful assembly on delivery.
11. august 2025
Besvarelse fra Pendlevillagefurniture
Thank you for your 5-star review! We’re so pleased to hear you found our prices great, with no hidden charges, and that the delivery team’s thoughtful assembly made a difference. Your feedback means a lot to us, and we hope you enjoy your new furniture for many years to come!
Kind Regards
The PVF Team
Thank you Jonny
Hi, I would like to thank Jonny from Pendleton Village Furniture who helped me yesterday to choose a two seater reclining settee. I cam armed with a few basic measurements and a query of whether I could purchase a specific settee to fit in a specific small space. Jonny armed with a large tape measure showed us two manual recliners and wrote down the cost, length & width of each settee & delivery cost so I could discuss it with my hubby on my return. When I asked if he had any electrical recliners I was shocked to find that they were half the cost of the manual ones. Jonny duly plugged in first a chair and then the settee to allow me to experience the full recliner experience- wow! I was also given the dimensions of this settee, the delivery cost and the 8 weeks delivery wait. Considering these settees are made on the continent- their manufacturing time is surprisingly short.
If you’re after a professional, courteous, price conscious, and helpful furniture shopping experience- then I would recommend Pendleton Village Furniture as the one to visit first. Thanks for your advice Jonny, it was much appreciated.
27. august 2025
Uopfordret anmeldelse
Besvarelse fra Pendlevillagefurniture
Thank you so much for taking the time to leave such a wonderful and detailed review! We’re delighted to hear that Jonny was able to guide you through the options and help you find the perfect reclining settee for your space. It’s great to know his professionalism, product knowledge, and friendly service made such a positive impression, and we’ll be sure to pass your kind words on to him. We’re so pleased you enjoyed the experience, and we look forward to delivering your new furniture soon. Thank you again for recommending us – it really means a lot!
Kind Regards
Katy
Please DO NOT trust their warranty
Please DO NOT trust their warranty. Ordered a full bedroom set of wardrobe, chest of drawers and matching bedside tables (2). Ordered Sep 24, delivered Dec 24, assembled Jan 25. With only a few months use, handles on the drawers have become loose and 2 have now come off completely. Pendle Village refuse to rectify even though its clearly a design fault and poor quality. Pendle Village seem to stand by its not their responsibility as its been 8 months since delivery. Material on 1 table has lifted, but again Pendle Village deems this my fault for using cleaning products, even though all the other surfaces remain normal with the same cleaning product and method. Pendle Village seem to think 8 months is enough to class this a wear issue and not covered by warranty. Who buys a wardrobe/drawers sets with a view to getting less than 1 years proper use out of it? You wouldn't expect that from a car dealer if your door handles fell off after 8 months. Pendle Village have been given ample opportunity to put this right, unfortunately they refuse to, so it is now in the hands of Trading Standards. You've been warned!!
UPDATE: For clarity, it was explained in great detail in the reams of Whatsapp messages that the problem drawers were those that have daily usage. The others are secure because they see very little usage in comparison. The fact remains that whether its 1 month, 8 months, 1 year... handles should not become loose and fall off. This renders the drawers without proper functionality and therefore the product is not fit for purpose. If they become detached within 8 months with regular use, its a design fault.
12. august 2025
Uopfordret anmeldelse
Besvarelse fra Pendlevillagefurniture
Hi Imran,
We’re sorry to hear that you’re disappointed. To clarify, when an item arrives with a clear defect at delivery or during assembly (for example, a handle that cannot be fitted properly), this is treated as a defective part and replaced immediately — separate from warranty cover. In your case, the handles were fitted at assembly and only reported as loose after 8 months of use. If the pre-drilled holes were not secure from the start, this should have been raised at assembly so it could be rectified at that time. Leaving it for several months allowed the problem to worsen, which is why the manufacturer does not class it as a defect or warranty issue. The fact that the other handles in your set remain perfectly secure confirms this is not a design fault.
Regarding the bedside surface, the manufacturer’s care instructions are very clear: cleaning should be done with a damp cloth only. The use of spray-and-wipe cleaners and sponges can allow moisture to seep into the board, which leads to lifting. This type of damage is not classed as a manufacturing fault. For transparency, we even offered a replacement top on a chargeable basis, despite panels not normally being available individually.
Rauch is a renowned German manufacturer whose products are sold widely across Europe without known issues of this kind. We’ve shared their findings honestly and consistently with you, and while we regret that we could not provide the resolution you hoped for, we have followed the correct process to ensure warranty cover remains consistent and fair for all customers.
Regards
The Pendle Village Furniture Team
Great customer service
I recently purchased a dining table online, very pleased with my purchase and it was promptly delivered. What truly impressed me was the outstanding customer service provided by Katy. She went above and beyond, sending numerous photos of tabletops and chairs to help me make the right choice. In a time when great service feels increasingly rare, Katy is a refreshing exception. Her support made all the difference. Thank you, Katy!
5. august 2025
Uopfordret anmeldelse
Besvarelse fra Pendlevillagefurniture
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you’re pleased with your new dining table and the prompt delivery. It’s especially wonderful to know that Katy was able to make such a positive difference to your experience – we couldn’t agree more about how dedicated she is. We’ll be sure to share your kind words with her and the team. Great service is something we truly value, and it means a lot to hear that this stood out to you. We hope you enjoy your new furniture for many years to come!
Kind Regards
The PVF Team
Brilliant experience
Brilliant experience, I had made an error ordering the wrong colour dining chairs and the Lady who answered the phone rectified this for me instantly and made sure they swapped them for the correct ones at no extra fee and was so pleasant over the phone. 10/10 experience I will definitely be purchasing my furniture from here in future as they supply the same brands as my local furniture shop at a discounted price. I saved 100’s ordering it online and they’ve delivered within 3 days and they supply 0% finance options. Would recommend
31. juli 2025
Besvarelse fra Pendlevillagefurniture
Thank you so much for your glowing 5-star review! We’re thrilled to hear you had such a brilliant experience with us and that our team could quickly resolve your order and get the perfect dining chairs to you. It’s especially lovely to hear your kind words about our colleague who helped over the phone – we’ll be sure to pass your feedback on to her. We’re so pleased you’re happy with the price, speedy delivery, and finance options too. Your recommendation means a lot, and we look forward to helping you find more beautiful furniture for your home in the future.
Warm regards
PVF Team
Speed of delivery and beautiful chairs
Speed of delivery and beautiful chairs. We are delighted with them
31. juli 2025
Besvarelse fra Pendlevillagefurniture
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you’re happy with your new set of dining chairs. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. We hope they bring you many years of happy dining!
Kind Regards
The PVF Team
The dining room chairs I ordered were…
The dining room chairs I ordered were exactly what I was looking for.
Speedy delivery and great quality and extremely reasonable.
The velvet the on chairs are super soft and comfortable.
17. juli 2025
Besvarelse fra Pendlevillagefurniture
Thank you so much for your wonderful 5-star review!
We're thrilled to hear the dining chairs were exactly what you were looking for and that you're happy with the quality, comfort, and delivery experience. The velvet finish is one of our favourites too – so soft and stylish!
Thanks again for choosing Pendle Village Furniture – we hope you enjoy your dining chairs for years to come!
Best wishes,
The PVF Team
Delivery on time
Delivery on time. Delivery men Harry & James took extra care carrying suite in & taking all packaging back with them.
30. juli 2025
Uopfordret anmeldelse
Besvarelse fra Pendlevillagefurniture
Thank you so much for your 5-star review!
We're so pleased to hear your delivery arrived on time and that Harry & James took such great care during the process. We'll be sure to pass on your kind words to them – they’ll be delighted to know their efforts were appreciated!
Thanks again for choosing Pendle Village Furniture – we hope you enjoy your new suite!
Best regards,
The PVF Team
A Reliable Company
I bought a three piece suite consisting of a 3 seater, 2 seater and armchair from Pendle Village Furniture. I have bought other items of furniture over the years and never been disappointed. This occasion was no exception. The products they sell are of exceptional quality and I would have no qualms in strongly recommending them. Their delivery operatives, Cameron and James arrived on time as promised and worked in overpowering heat to carry in and set out the items to our satisfaction. All in all a trusted company which I would certainly have no hesitation in using again.
21. juli 2025
Uopfordret anmeldelse
Besvarelse fra Pendlevillagefurniture
Thank you so much for your kind and thoughtful review!
We’re delighted to hear that you're pleased with your three piece suite and that, once again, we’ve lived up to your expectations. It means a great deal to know you consider us a trusted company and continue to return to us for your furniture needs.
We'll be sure to pass your lovely feedback on to Cameron and James – they’ll really appreciate your recognition, especially for their efforts in the heat!
Thank you again for your continued support and recommendation – we truly value your loyalty.
Warm regards,
The Pendle Village Furniture Team
Lovely table
Lovely table! The table did come slightly different to as described on the website but issue was dealt with quickly and a suitable resolution was found. Great customer service - thanks!
10. juli 2025
Besvarelse fra Pendlevillagefurniture
Thank you so much for your lovely review! We’re delighted to hear you’re happy with your dining table and that our team could resolve the issue quickly for you. We truly appreciate your kind words about our customer service and hope you enjoy your table for many years to come!
Kind Regards
The PVF Team
Brushed steel cantilever light grey Milan Dining Chair
Beautiful and well made chairs and Katy was very helpful and truthful in helping me decide to choose these chairs due to the small size of my table. So glad I did and I have had many compliments saying how stunning these chairs are. Thank you Pendle Village for your efficient service and prompt delivery.
12. juni 2025
Besvarelse fra Pendlevillagefurniture
Thank you so much for your lovely review! We're thrilled to hear you're happy with your Milan Dining Chairs and that they’ve been such a great fit for your space. It’s wonderful to know they’ve received compliments too! I’m so pleased I could help — your kind words mean a lot. Thank you again for choosing Pendle Village Furniture!
Great experience
Not only was the piece of furniture we purchased much less expensive than we’d seen elsewhere but the delivery charge was very reasonable given the distance. It was also a very prompt delivery, within a few days.
5. juni 2025
Besvarelse fra Pendlevillagefurniture
Hi Christine,
Thank you so much for your lovely review! We're delighted to hear you had a great experience and found both the price and delivery service to your satisfaction. It’s great to know your Leather Swivel Recliner Chair arrived promptly and at a fair cost — we really appreciate your support and hope you enjoy your new Chair!
Regards
Katy
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