Kitchen table and corner bench received from Pendle furniture village. We paid for delivery and assembley which they was able to arrange at a time around our commitments. They assembled and took pa... Se mere
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Se, hvad kunderne siger
Online customer service was excellent. I rang to enquire about a dinning table. The staff were very helpful, approachable and efficient. They sent me video of the item and answered a lot of my que... Se mere
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Great quality sofa, good value came earlier than expected. Disappointed with communications, was rang at 7.30 the night before to say it was being delivered the next day. The delivery company droppe... Se mere
Virksomheden har svaret
I recently purchased a dining table online, very pleased with my purchase and it was promptly delivered. What truly impressed me was the outstanding customer service provided by Katy. She went above a... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to the Pendle Village Furniture Online Shop. Since 1997, we’ve grown from strength to strength and are thrilled to announce the launch of our E-commerce platform, extending our reach to customers across the UK. Our Online Shop brings you a carefully curated catalog of selected products, accompanied by an exemplary customer service team. Our online collection features our favourite sofa and furniture brands for every room, all available at competitive prices and complemented by exclusive online deals. Our diverse range spans Bedroom Furniture, including Wardrobes, Beds, Mattresses, Bedside Tables, and Drawer Chests, to Living Room Furniture like Dining Tables, Sofas (Leather or Fabric), Coffee Tables, Console Tables, Sideboards, and Display Cabinets in modern or classic materials, such as, marble, ceramic, or wood. With a paramount focus on providing exceptional customer care, we prioritise delivering on promises and surpassing customer expectations.
Kontaktoplysninger
Hollin Bank, Brierfield, BB9 5NG, Nelson, Storbritannien
- 01282442426
- hello@pendlevillagefurniture.co.uk
- pendlevillagefurniture.co.uk
4,5
Fremragende
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Great quality sofa, poor delivery experience
Great quality sofa, good value came earlier than expected.
Disappointed with communications, was rang at 7.30 the night before to say it was being delivered the next day.
The delivery company dropped sofa off the back of lorry, causing damage, dealt with quickly by company.
9. marts 2026
Besvarelse fra Pendlevillagefurniture
Thank you for taking the time to leave your review. We’re really pleased to hear that you’re happy with the quality and value of your sofa and that it arrived sooner than expected.
We’re also glad you felt the issue was dealt with quickly once reported. However, we’re very sorry to hear about your delivery experience. We use independent third-party couriers to deliver our furniture and trust them to handle items with care, so it’s disappointing to hear that this wasn’t the case on this occasion. Your feedback has been noted and will be raised with them.
Thank you again for your feedback, and we hope you enjoy your new sofa for many years to come.
Kind regards
The PVF Team
I was very happy with my purchases from…
I was very happy with my purchases from Pendle Village Furniture . I changed my mind several times and I found their customer services particularly Katy so very helpful , above and beyond !
26. februar 2026
Besvarelse fra Pendlevillagefurniture
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you’re happy with your purchases and that you had a positive experience with our customer service.
Thank you for the lovely words about Katy — she’ll be so pleased to know she was able to help and make the process easier while you were deciding. We always aim to go the extra mile for our customers, so it really means a lot to hear this.
Your kind feedback means a great deal to us and helps reassure future customers that they can shop with a trusted retailer. We hope you enjoy your new furniture for many years to come!
Regards
The PVF Team
What a refreshing change …
What a refreshing change to be able to speak to someone. After trying to obtain a rug to match an existing one & be let down by two other companies & not be able to speak to anyone. Emails were useless.
Pendle were so helpful, checking the stock so I knew I would get what I wanted. Brilliant.
23. februar 2026
Besvarelse fra Pendlevillagefurniture
Thank you so much for your wonderful 5-star review! We’re delighted to hear that we could help you find the rug you were looking for, especially after you’d been let down elsewhere. We believe being able to speak directly with our customers and check stock properly makes a real difference, so it’s lovely to hear that this stood out to you.
Thank you again for your kind words — we truly appreciate your feedback!
Regards
The PVF Team
Cerutti white ceramic dining table with…
Cerutti white ceramic dining table with corner bench and backless bench set. Purchase and delivery was easy. The bench and corner seats was complicated to assemble and is not as comfortable as thought to be but it does look good and table is nice
26. januar 2026
Besvarelse fra Pendlevillagefurniture
Thank you for taking the time to leave a review. We’re pleased to hear that the purchase and delivery process was smooth and that you’re happy with how the table looks.
We’re sorry to hear that you found the bench and corner seats more complicated to assemble than expected and not quite as comfortable as you’d hoped. Your feedback is really valuable to us. We’ll be passing this on to our supplier to see whether they’ve received any similar feedback regarding assembly, and we’ll also review the product information and assembly instructions we provide to customers.
Thank you again for your feedback — we truly appreciate you taking the time to share your experience, and we hope you enjoy your new dining set for many years to come.
Kind Regards
The PVF Team
Besvarelse fra Pendlevillagefurniture
Dear Jo,
Thank you so much for your wonderful 5-star review.
We’re delighted to hear that you found our delivery service excellent and reliable. We know how important a smooth delivery experience is when purchasing furniture, so it’s great to know we met your expectations.
We truly appreciate you taking the time to share your feedback and for choosing Pendle Village Furniture. We hope you enjoy your new Leather Recliner Chair, and we look forward to welcoming you again in the future.
Warm regards,
The Pendle Village Furniture Team
Delivery was excellent and product is…
Delivery was excellent and product is excellent quality 👌
26. januar 2026
Besvarelse fra Pendlevillagefurniture
Thank you so much for your 5-star review! We’re delighted to hear that you were pleased with both the delivery and the quality of the product. Your feedback means a lot to us, and we hope you enjoy your purchase for many years to come!
Kind Regards
Katy
Personal Service
We had a number of questions about our order, as we’re in Surrey and couldn’t pop in to view our purchase. Katy was very helpful, and responded straight away. Our dining table and chairs are lovely. Would highly recommend Pendle Village Furniture.
22. december 2025
Besvarelse fra Pendlevillagefurniture
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you’re so pleased with your new dining table and chairs. It’s great to know that Katy was able to help answer your questions quickly, especially with you ordering from Surrey. Your recommendation means a lot to us, and we truly appreciate you choosing Pendle Village Furniture.
Regards
The PVF Team
Besvarelse fra Pendlevillagefurniture
Thank you so much for your 5-star review! We’re delighted to hear you’re pleased with your new light grey dining chairs and that the delivery was quick and hassle-free. Your feedback means a lot to us, and we hope you enjoy your chairs for many years to come!
Kind regards
Pendle Village Furniture
I can’t thank the young lady enough who…
I can’t thank the young lady enough who served me today 22/11/25 her service was the best I have experienced in a long time, she went above and beyond and made my Christmas after being let down so badly from VERY I would definitely recommend and I will definitely be shopping there in the future
23. december 2025
Uopfordret anmeldelse
Besvarelse fra Pendlevillagefurniture
Thank you so much for your amazing 5-star review! We’re absolutely delighted that we could help after you were let down elsewhere and that we were able to get your sofa sorted in time for Christmas. It’s wonderful to hear such lovely feedback about the young lady who served you — she’ll be thrilled to know she made such a difference to your day.
We truly appreciate your recommendation and can’t wait to welcome you back in the future. We hope you had a lovely Christmas with your beautiful new sofa!
Kind Regards
The PVF Team
the table we order was vernew ding tabley well build…
The table we order was very well build and made to last, very simple to fix together.
2. december 2025
Besvarelse fra Pendlevillagefurniture
Thank you so much for your 5-star review! We’re delighted to hear that you’re pleased with your new dining table and that you found it easy to assemble. It’s great to know the quality and build have met your expectations. We truly appreciate your feedback and hope you enjoy your table for many years to come!
Regards
The PVF Team
Amazing service.
Amazing service.
Dining bench and chairs are great, exactly what we needed.
The quality is good and very easy to put together.
3. december 2025
Besvarelse fra Pendlevillagefurniture
Thank you so much for your fantastic 5-star review! We’re delighted to hear that your new dining bench and chairs are exactly what you needed and that you found them easy to assemble. It’s wonderful to know you’re happy with the quality too. We really appreciate your feedback and hope you enjoy your dining set for many years to come!
Regards
The PVF Team
Super service and brilliant delivery
Super service and brilliant delivery. The table is amazing and such a good price
2. december 2025
Besvarelse fra Pendlevillagefurniture
Thank you so much for your wonderful 5-star review! We’re delighted to hear you’re so pleased with the service, delivery, and of course your new Dining Table. It’s great to know you feel it was such a good price too. We truly appreciate your feedback and hope you enjoy your table for many years to come!
Regards
The PVF Team
very helpful especially the lady that…
very helpful especially the lady that deals with the customers(i'm so sorry i didn't get her name). we had prompt delivery and the bar stools are great.
30. oktober 2025
Besvarelse fra Pendlevillagefurniture
Thank you so much for your lovely 5-star review! We’re delighted to hear you’re so pleased with your new bar stools and the prompt delivery. It’s especially lovely to hear your kind words about our customer service — the lady you spoke with was Katy, and she’ll be so happy to know she made your experience a positive one. We really appreciate your feedback and hope you enjoy your bar stools for many years to come!
Kind regards,
The PVF Team
Besvarelse fra Pendlevillagefurniture
We are sorry you feel that protecting our couriers and future customers is horrendous service. To clarify, your order was for standard door delivery, which means items are delivered to the door of the property. When our courier contacted you to inform you they were on the way to deliver your new Dining furniture , you mentioned that your household had COVID-19 and requested that the delivery be brought inside. For safety reasons, our couriers are unable to enter homes where COVID-19 is present, to protect both their health and the safety of other customers. They offered to reschedule the delivery for a later date, which was done the following week.
As a goodwill gesture, the couriers went beyond the original delivery terms and brought the items into your property, even though this is normally included only with our “Room of Choice” delivery option for an extra fee.
We always aim to balance safety with excellent customer service, and we hope this explanation helps clarify the situation. Your feedback is important and will be used to continue improving our service.
Kind regards,
The PVF Team
The delivery was great and the chair is…
The delivery was great and the chair is great, I'm really pleased with my chair and the two men that delivered and assembled it was lovely.
13. oktober 2025
Besvarelse fra Pendlevillagefurniture
Thank you so much for your lovely 5-star review! We’re so pleased to hear that you’re delighted with your new chair and that the delivery team made the experience such a positive one. Your kind words mean a lot to us, and we’ll be sure to pass your feedback on to the team. We hope you enjoy your chair for many years to come!
Kind Regards
The PVF Team
Table is beautiful and very good…
Table is beautiful and very good quality. I would’ve given 5 stars, however, I waited over a month for delivery and u had to reach out for an update rather than company initiating customer update. The only contact I proactively received was day after I placed order to say there was a delay on delivery.
7. oktober 2025
Besvarelse fra Pendlevillagefurniture
Thank you so much for your lovely review and for your kind words about your new dining table — we’re so pleased to hear you’re happy with the quality and design.
We completely understand your feedback regarding communication. When we first spoke after your order, we advised that the table was out of stock until the end of September and that we would be in touch as soon as it arrived to arrange delivery. As we had already spoken with you again in mid-September, we wouldn’t normally contact customers until the supplier confirms the item is back in stock — which was expected at the end of September. We do appreciate, however, that this may have felt like a long wait without further updates.
We’re delighted the table has now arrived safely and hope it makes a wonderful addition to your home. Thank you again for your patience and for taking the time to share your experience — your feedback helps us continue to improve.
Kind Regards
The PVF Team
Besvarelse fra Pendlevillagefurniture
Thank you so much for your 5-star review! We’re delighted to hear that you’re happy with your new settee and the service you received. Your feedback means a lot to us, and we hope you enjoy your furniture for many years to come!
Kind Regards
Katy
Very quick delivery and very competitive pricing
Amazingly quick delivery and cheapest I could find for this table. Very pleased with my purchase and service received.
30. september 2025
Besvarelse fra Pendlevillagefurniture
Thank you so much for your 5-star review! We’re delighted to hear that you’re so pleased with your new dining table, and that our quick delivery and competitive pricing made your experience a positive one. We really appreciate your kind words and hope you enjoy your table for many years to come!
Kind Regards
The PVF Team
Good price and over £100 cheaper…
Good price and over £100 cheaper compared to other companies, for the same item.
Was informed from started to finish regarding delivery, which was on time.
29. september 2025
Besvarelse fra Pendlevillagefurniture
Thank you so much for your 5-star review! We’re so pleased to hear you found our prices so competitive and that you saved over £100 compared to other retailers. It’s great to know you were kept informed throughout and that your delivery arrived right on time. We really appreciate your feedback and hope you enjoy your new swivel recliner chair!
Kind Regards
The PVF Team
Certainly best to avoid!
Would I use this company again….Absolutely not!
Why?
1. Firstly the order was delayed, apparently on back order.
2. When I was finally given a delivery date, I waited in to then receive a text message within the last half hour of the time-slot it wouldn’t be delivered.
3. Then delivery was attempted but no prior notice was given so no one home.
4. Rearranged for an alternative date where only part of the order was delivered.
5. Finally two days later the remainder arrived only to be damaged.
They are quick to blame the courier but as their customer who has spent over £1000 I would have expected more urgency.
If only I could upload the pictures of the boxes delivered. They were a disgrace.
I wish I had shopped elsewhere!
22. september 2025
Besvarelse fra Pendlevillagefurniture
Dear Michael,
Thank you for taking the time to share your feedback. We are truly sorry to read of your disappointment and for the poor delivery experience you had. We would like to address each of the points you’ve raised:
‘Order was delayed, apparently on back order’ – At the time of ordering, the dining bench set was clearly shown to have several weeks’ dispatch time. Within 10 days of placing your order, we also informed you that the shipment from our supplier had been delayed slightly, so you were kept updated on the revised timeline.
2–5. Delivery delays, cancellations, split delivery, and damage – These issues were all down to the courier company. Unfortunately, once items leave our warehouse, we are reliant on them to deliver on schedule and in good condition. That said, we take responsibility for who we partner with, and based on your experience (and others), we have taken steps to no longer use this courier service.
‘Quick to blame the courier… expected more urgency’ – The problems you encountered were directly caused by the courier’s handling, which is why they were the focus of our explanation. If by urgency you mean not being able to reach us at the weekend, our office hours are clearly stated, and while we cannot respond outside of these, you always received a reply via email and phone as soon as we reopened.
Finally, although you decided to keep the bench with a small tear to the back which wouldn't be on show, we recognised the unacceptable service you endured and issued a £200 goodwill refund. We are disappointed this was not mentioned in your review, as we believe it demonstrated our effort to make things right despite circumstances outside our control.
We are truly sorry for the frustration caused. While we regret that your experience did not reflect the high standards we aim to deliver, please know that your feedback has been taken seriously, and changes have already been made to improve future service.
Kind regards,
Katy
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