Peacocks Anmeldelser 

BAD - I'd had an email from Evri saying they'd delivered my orders. They even sent a confirmation photo, but it was just a blank photo. The website no longer has 20% off the items I ordered or the £10 off if an order is over £50. Customer Services did arrange a refund, but didn't seem too bothered that if I want to re-order I'm going to be out of pocket.
GOOD - Kyle - my online chat contact was VERY helpful, and offered to escalate this with a voucher.

Caylen helped to change my address through ‘chat’ when i incorrectly added to an order.

Tracey was brilliant! My order has being lost for a week. I was worried I would have to wait for a refund, or even mess about like other companies make you do. But she has very good customer service skills, refund processed straight away and apologised profusely. ⭐ ⭐ ⭐ ⭐ ⭐ customer services exactly as it should be.

This was my third time using the Chat to determine where my refund was from an in store return 3 weeks ago.
Brandon was polite and successfully organised the refund in a few minutes and let me know I would receive a confirmation email in about 20 minutes.
All of which did happen this time.
Brandon gets 5 stars.
The two previous operatives get none!
Thank you Brandon.

Brandon was very helpful! Thank you
Great customer service

Bought a coat online returned in store got email stating my refund had been processed 2 weeks later nothing and constant excuses from peacocks customer service, I will never use them again !! It's past the deadline now and I'm going to have to get CAB involved, very disappointed they still owe me £43 also I went instore and they have re sold the coat

I visited my local Peacocks in Birchwood Shopping Centre Warrington I liked a particular top it was the cream embellished top very sparkly but they did not have it in my size but the shop assistant did try to order online but they had none in stock she did say they may of got some more in the future as it was part of the Christmas Clothing she was very helpful.
A couple of days later I did ring the store to see if they had anymore I spoke to Harvey he said they had just had a delivery but was not sure what or if there was any with the order they had been sent if I wanted to call back a little later I did call back and spoke to Harvey he advised me that he had located one of the tops at another store and he would be collecting it for me and bringing it back to the Birchwood Store and I could collect it on Monday Morning 9th November I went along and explained to the lady on the desk she said I will have a look in the back for you to see if it's there it was!!! I Would like to say a big Thankyou to Harvey as he really went the extra mile to help me absolutely brilliant!!!! It fits me perfect!!!! Such great customer service would definitely recommend Peacocks to my friends and family

I had a problem with a delivery. Peacocks were extremely helpful and sorted my problem immediately. Thank you

Quick response to call and quick response to resolve query. Nari was friendly, helpful and able to resolve my issue immediately. Thank you!

yes very helpful amela in sales excellent

I contacted Peacocks helpline and Zahra resolved my problem concerning loyalty points promptly . . very impressed with her customer service.

Emilia on the chat bot was fantastic, no messing she sorted my problem and showed me on screen that it had been done. No hassle no stress fantastic customer service.

If I could give 0 stars I would. Awful company. I still have not received my refund, despite Peacocks acknowledging that they made a mistake when scanning my returned items back in, it has now been 6 weeks of nothing by BS standard apology emails saying it is being reviewed by "the relevant team". I have had to open a case to try and get my money back.
By the looks of other reviews, stealing peoples money is what this company do best!!

Just want to say a massive Thankyou to Emma & Chloe from Cannon Park Coventry, so helpful, patience helping me order the outfit from the Christmas advert. Have ordered a few things online and collected in store before, but this was the first time I needed their help, would recommend any one who need a bit more help these two go above and beyond 😀

Peacocks store in Hull, lovely staff!!
Sadly, let down by their shocking online ordering system. I made 2 online orders,both of which I received emails to say they had been cancelled. Then received an email to say my order had been delivered into store ( click n collect) by this time I’d been into store and repurchased the items. I attempted numerous calls to the store, to cancel my click n collect order to initiate a refund. Store don’t answer their phone!
Customer service advise going into store! Which means an unnecessary trip into store, which could be dealt with over the phone, if it was answered!!

Ordered online 22nd October ...23rd Evri was awaiting my parcel....24th out for delivery ..
.no show....still waiting for Ordered after receiving a bunch of lies to find out my order has not moved ....will give it another week then demand a refund ....company is a con

I had a great service from the Hull store last weekend. I popped in looking for boots ready for the winter period. They had a good selection of shoes and in size 6 too (normally struggle as seems to be a popular size).
The lady at the till was extremely helpful and even got me 10% off for signing up to the Peacocks member club.

Would not even give this company one star. Absolutely vile, rude customer service representatives. In competent staff that do not respond within allocated times specified. Complaints form non existent, emails not responded too after being told 48 hours nor any communication from a manager. No accountability and now refusing to provide a refund even though proof of payment and proof from my own bank has been provided. Do not order from this vile company

Don't buy from Peacock's ! I wanted a lightweight wax jacket I saw one adverised for £50 so I ordered on line.

After a week I was caught in a rain shower and within 10 mins I was soaked to the skin.

How is it possible for a wax jacket not to be waterproof at all ? The simple answer is its not waxed its just poor quality rubbish.

I contacted customer services who told me to return the item at my cost but I may not get a refund and if I wanted the item back it would be returned at my cost.

Extremely poor quality Extremely poor customer service I wouldn't ever buy from them again.

Returned an online order on 1st August. Still no refund. Bromgrove Store told me they had processed again but still nothing. Deputy manager told me she'd call me back with an update. Nothing. Customer Services are telling me they've never received my email complaint and despite the advisor telling me they would raise it nothing had been logged. Absolutely appalling. Have received my money back through a chargeback with the bank.