appraiser is not knowledgeable , walang alam s mga luxury items , i tried to pawn my LV bag worth 79K and i am the first owner including receipt under my name , etc . and they rejected. kesyo yung sta... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Good Day ! Okay naman yung service sila kaso dapat kaliwaan hindi kukunin muna yung items tska palang papasok Yung pera .. tska Sobrang bait po talaga ni SIR NASH or MASH Im not sure sa name nya but... Se mere
Virksomheden har svaret
medyo mahirap na magtransact ngaun compared dati. before kasi magsend ng pic ng item, right there and then makikita kung pede ung items mo or not. ung process ngaun mahirap kasi tic options na lang na... Se mere
Overall good experience. Only 2 items of concern. 1. Maybe put a warning sign at the entrance regarding the strobe/flashing light. This is to forewarn clients who may have medical conditions that... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
PawnHero.ph is an online pawnshop where anyone can submit a pawn request anytime, anywhere. Unlike brick-and-mortar pawnshops, PawnHero offers lower interest rates — up to half of what traditional pawnshops in the Philippines offer! It also guarantees zero service charge and no hidden costs or penalty fees for late payment or loan renewals. PawnHero Philippines is the first online pawnshop in Southeast Asia. It launched first in the Philippines to offer lower interest rates in the country and a higher appraisal for a wider variety of items than currently accepted by traditional pawnshops; such as musical instruments, jewelry, gadgets, luxury goods and more.
Kontaktoplysninger
7th Floor, W Global Center, 30th Street corner 9th Avenue, Bonifacio Global City, Taguig City, USA
- 09176834376
- customer@pawnhero.ph
- pawnhero.ph
3,3
Middel
466 anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Staff are friendly and competent
8. juli 2020
Uopfordret anmeldelse
Besvarelse fra PawnHero & Marketplace
Hi EJ,
Welcome to PawnHero family! Thank you for the feedback given and we are happy that we have shown you a trusted transaction with us.
We are excited to doing business with you again soon.
'Till our next transaction!
Yours truly,
Jacqueline, Customer Experience Representative.
Good service
6. juli 2020
Uopfordret anmeldelse
Besvarelse fra PawnHero & Marketplace
Welcome to PawnHero family! We're glad to have provided you with speedy service and to have met your inquiries with prompt responses. Your feedback and suggestions are very important to us.
'Till our next transaction!
Yours truly,
Jacqueline, Customer Experience Representative.
Fast Transaction but needs a bit of improvement for customer feedback with re concerns
Transaction was very fast. I just did not receive any feedback with regards to appraisal value of my item and with my request for a higher value.
Once, the item was picked up money was deposit already.
2. juli 2020
Uopfordret anmeldelse
Besvarelse fra PawnHero & Marketplace
Thank you for taking the time to rate us. Your feedback and experience are important to us. We always remind our customers that we are unable to guarantee the asking price that you have requested from us initially, we always base the amount that we give on the market value and physical condition of the item. Our customers' feedback is vital to our success.
Looking forward to still doing business with you again.
Sincerely,
Jacqueline, Customer Experience Representative
You should make your customer feel…
You should make your customer feel secure about their personal information.
Don't change anything on the phone unless the customer allows you to.
Be clear onset what needs to be done before pawning the electronic devices.
29. juni 2020
Uopfordret anmeldelse
Besvarelse fra PawnHero & Marketplace
Hi Customer,
Your feedback and experience are important to us. We are sorry for the confusion on getting the details on your smartphone, we always remind our customer to provide apple id or email for gadgets to make sure that account is already signed out and location, but we always try our best to appraise your items thoroughly and efficiently.
'Till our next transaction! :)
Sincerely,
Jacqueline, Customer Experience Representative
5 star for pawnhero
Fast smooth transaction customer service quick responce friendly staff safe and trusted
18. juni 2020
Uopfordret anmeldelse
Besvarelse fra PawnHero & Marketplace
Hi Ms. Jenny,
Welcome to PawnHero Family! We're glad to know that you were satisfied with the speed of service that we have provided. With PawnHero, efficiency will help us to pave the way to assist our customers the best we can.
'Till our next transaction! :)
Sincerely,
Jacqueline, Customer Experience Representative
Excellent service
18. juni 2020
Uopfordret anmeldelse
Besvarelse fra PawnHero & Marketplace
Dear Sir/Ma'am,
We are so much excited for your next transaction! Thank you for the rating provided and looking forward to meeting your expectations soon! :)
Sincerely,
Jacqueline, Customer Experience Representative, PawnHero Philippines
Not applicable
16. juni 2020
Uopfordret anmeldelse
Besvarelse fra PawnHero & Marketplace
Hi NAPS tv!
We're glad that we have given you a great experience and we would like to be consistent in that way. Our customers' feedback is vital to our success. We value your business with us. :)
'Till our next transaction! :)
Sincerely,
Jacqueline, Customer Service, PawnHero Philippines
Besvarelse fra PawnHero & Marketplace
Hi Customer!
We're glad to have provided you with speedy service and to have met your inquiries with prompt responses.
Your feedback and suggestions are very important to us.
'Till our next transaction!
Yours truly,
Jacqueline, Customer Experience Representative.
first time to transact with them & they…
first time to transact with them & they very responsive to my inquiry..thanks
4. juni 2020
Uopfordret anmeldelse
Besvarelse fra PawnHero & Marketplace
Hi Customer,
Welcome back to Pawnhero Family! Thank you so much for taking time to rate us!
We're glad to have provided you with speedy service and to have met your inquiries with prompt responses.
As the First Online Pawnshop in the country, our customers' feedback is vital to our success to making a difference in the lives of the Filipinos.
Being keen on the customers' needs is also one of the top priorities of PawnHero Philippines.
'Till our next transaction! :)
Sincerely,
Jacqueline, Customer Experience Representative
Just average service.
14. maj 2020
Uopfordret anmeldelse
Besvarelse fra PawnHero & Marketplace
Dear Sir/Ma'am,
Welcome to PawnHero Family! We are sorry for the inconvenience this has caused you and we take feedback seriously.
We would like to assist you better, you may send an email to customer@pawnhero.ph in order for us to verify your pawn ticket number.
Sincerely,
Jacqueline, Customer Experience Representative
Reason for return
My camera was returned to me almost a week after it was picked up for its P6k appraisal. But surprisingly it was returned - it can't be pawned without any explanation why. The sad part of it, I and my wife were expecting the money for our maintenance medicine since we are both seniors. We waited to no avail. Since there was no explanation from you, I tried to find out why -- I discovered that there were two new pictures in it and both shots were out of focus. It is not the camera's fault, it is the appraiser who apparently knows nothing about expensive and sophisticated camera...my camera is equipped with a zoom lens 50 to 300mm which by the way, for you appraiser's information, is for long distance shooting and not for macro filming. The appraiser apparently used the camera for closed up photos - the pictures were closed up tattoos on the arms - and turned out to be very blurry. Of course it would be out of focus -- you should have taken picture of the moon to see it's beauty, and how powerful my camera's zoom lens is. Zoom lens are for long distance shooting po...Kaya out of focus ang kuha nyo!!!
30. april 2020
Uopfordret anmeldelse
Besvarelse fra PawnHero & Marketplace
Hi Sir Dave,
Welcome to Pawnhero family! Thank you for taking the time to rate us. We are sorry that your item was rejected due to its aesthetic condition. The item has dirt on the lens and with scratches, please be advised our appraisers have standards to follow in appraising items we accept.
Your feedback and experience are important to us. We aim to provide a quick and easy transaction with our customers and give them the best service that we are eyeing for.
And, when you need to pawn again, just head on over to https://pawnhero.ph/pawn and we'll be more than happy to help you out again!
Sincerely,
Jacqueline, Customer Experience Representative
The pilot jaypee mendoza was courteous
The pilot jaypee mendoza was courteous. The remittance of the loan was on time as promised.
23. april 2020
Uopfordret anmeldelse
Besvarelse fra PawnHero & Marketplace
Hi Dolores,
Welcome to PawnHero family! We're glad to have provided you with speedy service and you had a great customer experience with us.
Your feedback and suggestions are very important to us.
'Till our next transaction!
Yours truly,
Jacqueline, Customer Service, PawnHero Philippines
Thanks for the item returned!!
Thanks for the item returned!!! Really appreciated.
22. april 2020
Uopfordret anmeldelse
Besvarelse fra PawnHero & Marketplace
Hu Budoy's Chronicles,
Thank you so much for taking time to rate us! We're glad that you are satisfied with our service. Customers will always be on top of our priorities to provide great customer experience.
Should you need to pawn again, make sure to head over to https://pawnhero.ph/pawn and we'll be happy to help you with your quick cash needs!
We value your business. Have a Hero day!
Yours truly,
Jacqueline, Customer Experience Representative.
Highly secure
Highly secure. Professional handling. Absolutely no BS. 🤘
17. april 2020
Uopfordret anmeldelse
Besvarelse fra PawnHero & Marketplace
Welcome to PawnHero Family! We're glad to know that you were satisfied with the smooth transaction that we have provided. With PawnHero, efficiency will help us to pave the way to assist our customers the best we can.
'Till our next transaction! :)
Sincerely,
Jacqueline, Customer Service, PawnHero Philippines
Sobrang tagal ng pick_up ng items even…
Sobrang tagal ng pick_up ng items even khit ilang beses mo i follow up sa customer service nila parang wlang nangyayari.., nakaka bwisit kung kelan mo need ung loan parang wla silang paki alam...
15. april 2020
Uopfordret anmeldelse
Besvarelse fra PawnHero & Marketplace
Hi Anthony,
Good day! As per telecom ticket nos. PQ67P2 /E36MMK/BMFWLE/3XZY8N is rescheduled tomorrow due to the high volume of pickups and limited staff because of community lockdown. Apologies for the inconvenience but rest assured items will be picked up tomorrow.
Please keep your lines open, so our pawn trooper can contact you tomorrow.
Thank you for choosing Pawnhero!
Jacqueline, Customer Experience Representative.
i.o.u
EVenthough they were late in pick up my laptop, they provided quick appraisal and credit to my account immediately.
18. marts 2020
Uopfordret anmeldelse
very bad customer service,,i waited two…
very bad customer service,,i waited two hours for appraisals, half an hour for releasing the money, they appraised very low..very bad experience.
13. marts 2020
Uopfordret anmeldelse
I just pawned my iPhone 11 64 gb and…
I just pawned my iPhone 11 64 gb and was originally quoted ₱18,800. It's just a 1-month old phone. When they appraised it, i ended up getting ₱15,600. Kinda disappointed because It's super new. I should have pawned it thru Tambubtibg instead.
11. marts 2020
Uopfordret anmeldelse
Besvarelse fra PawnHero & Marketplace
Hi Mark,
Greetings! We wish to remind our clients that we are unable to guarantee the same amount that you have received from us initially when you pawned with us. Thus, we also base the amount that we give on the market value of the item.
We remind our clients that all items are still subject for approval especially for gadgets and smartphones since this particular item depreciates faster.
Looking forward to still doing business with you again.
Jacqueline, Customer Experience Representative.
Waiting is too long
Waiting is too long. I went to the main office to claim my watch but no one ever tried to assist me. Been waiting for 40mins. And upon checking my watch has a scratch. Thought they will take care of my watch but they’re not. Bad experience. First and last for pawnhero.
10. marts 2020
Uopfordret anmeldelse
Besvarelse fra PawnHero & Marketplace
Hi Angelique,
Thank you for taking the time to rate us. Your feedback and experience are important to us. We understand your frustration, but please be advised that the item you pawned has minimal scratches upon appraisal, we can send photos through your email. Our protocol is that, once an item is already appraised our operations will seal the item and place it to our warehouse. Thus, we take feedback seriously and we will take action on this.
Looking forward to doing business with you again.
Jaki, Customer Experience Representive
Process was seamless
Process was seamless. The actual transaction in their BGC office also felt very private and confidential. The only negative comment I have though, is for the amount you can receive. Mine has greatly decreased from the estimate so it's not something I am so happy about.
10. marts 2020
Uopfordret anmeldelse
Besvarelse fra PawnHero & Marketplace
Hi Danielle,
Greetings! Thank you for taking the time to rate us. Your feedback and experience are important to us. We understand your frustration, regarding your pawned item. We remind our clients that all items are still subject for approval especially for gadgets and smartphones since this particular item depreciates faster.
We wish to remind our clients that we are unable to guarantee the same amount that you have received from us initially when you pawned with us. Thus, we also base the amount that we give on the market value of the item.
Looking forward to still doing business with you again.
Jacqueline, Customer Experience Representative.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.