PawnHero & Marketplace Anmeldelser 466

TrustScore 3.5 ud af 5

3,3

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

appraiser is not knowledgeable , walang alam s mga luxury items , i tried to pawn my LV bag worth 79K and i am the first owner including receipt under my name , etc . and they rejected. kesyo yung sta... Se mere

Virksomheden har svaret

Bedømt til 4 ud af 5 stjerner

Good Day ! Okay naman yung service sila kaso dapat kaliwaan hindi kukunin muna yung items tska palang papasok Yung pera .. tska Sobrang bait po talaga ni SIR NASH or MASH Im not sure sa name nya but... Se mere

Virksomheden har svaret

Bedømt til 3 ud af 5 stjerner

medyo mahirap na magtransact ngaun compared dati. before kasi magsend ng pic ng item, right there and then makikita kung pede ung items mo or not. ung process ngaun mahirap kasi tic options na lang na... Se mere

Bedømt til 5 ud af 5 stjerner

Overall good experience. Only 2 items of concern. 1. Maybe put a warning sign at the entrance regarding the strobe/flashing light. This is to forewarn clients who may have medical conditions that... Se mere

Virksomhedsoplysninger

  1. Shopping og mode

Oplysningerne kommer fra forskellige eksterne kilder

PawnHero.ph is an online pawnshop where anyone can submit a pawn request anytime, anywhere. Unlike brick-and-mortar pawnshops, PawnHero offers lower interest rates — up to half of what traditional pawnshops in the Philippines offer! It also guarantees zero service charge and no hidden costs or penalty fees for late payment or loan renewals. PawnHero Philippines is the first online pawnshop in Southeast Asia. It launched first in the Philippines to offer lower interest rates in the country and a higher appraisal for a wider variety of items than currently accepted by traditional pawnshops; such as musical instruments, jewelry, gadgets, luxury goods and more.


Kontaktoplysninger

3,3

Middel

TrustScore 3.5 ud af 5

466 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har ikke besvaret negative anmeldelser

Sådan bruger denne virksomhed Trustpilot

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Bedømt til 1 ud af 5 stjerner

Super walang kwenta dyan and waste of…

Super walang kwenta dyan and waste of time lang! Don’t dare to try kasi ang baba din nila sobra mag appraise at yung appraiser nila is not really knowledgeable. Sabihin ba naman na fake items daw yung ibang dala ko. So ibig sabihin ba fake ang binebenta sa mismong LV or gucci store? Kita naman sobrang daming bad reviews. Dapat kumuha sila ng magaling mag appraise…. Nasa high end area kayo dapat magaling ang appraiser na kinukuha nyo. Yun lang talaga ang di ko matanggap yung sabihin fake daw, wow ha! Seryoso kayo? Papakahirap pa magpunta sa inyo para sa fake??! Ano yun magbabakasakali kung lulusot ganun? Magpalit na kayo ng appraiser nyo and be fair kung gusto nyo pang tumagal ang business nyo..

1. april 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Terms and Conditions lack clause about…

Terms and Conditions lack clause about returning your item after you have paid for your loan. I have already paid my loan for 6 days and they still have not returned my item. They are not even responding to numerous emails sent to them, like they are ignoring you and they don't care whether you get your item back or not. This has not been the case before, but their service now has really declined.

12. december 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

I have been a loyal client

I have been a loyal client, and this is not thr first time I pawned my items with Pawnhero. The problem is, whenever I go to your office for a walk-in transaction, it always took ONE TO TWO HOURS before everything’s taken cared off. Very time consuming. The reason I always go for a walk-in transaction is to get it done more smoothly than online, yet it’s even WORSE!

1. september 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Poor service

Apologies, but the service was extremely slow and the staff seemed inattentive. I hope this can be improved moving forward.

26. juli 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Fast Approved

In the first place, the Staff are so kind, polite and humble. They are actively serving their clients promptly. Good Job Pawnhero. Thank you so much for fast approving my pawn.

17. juli 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

NO RESPECT TO YOUR CLIENTS! WORST!

Your appraisal values are already low, and your interest rates are incredibly high. Yet, your final approver lacks both experience and intelligence. YOU DESERVE TO BE SHUT DOWN!

I visited your office yesterday at 6 PM, and your staff informed me that my bag couldn't be accepted due to authenticity concerns. It's ironic, as the final approver seems unable to distinguish between authentic and original items. First, the final approver according to the guy who assisted me, said, it has "MADE IN CHINA" so it's fake, it should be made in Italy. Let me tell you this,The "Made in China" label alone does not necessarily indicate a fake product. Many luxury brands have manufacturing facilities in various countries, including China, and produce high-quality, authentic items there. THAT BAG which is the luxury fashion brand, has its roots in SWITZERLAND and NOT ITALY! What's even more AMUSING is that this bag was recently redeemed from your office. When I mentioned this, then I heard the guy who initially assisted me, shouted and said, "OH LAGOT KA, GALING NA PALA ITO DITO!" and LAUGHED! that's just right after he went out from the cubicle/small room when I told him that this was accepted here recently, and I still have the ticket from your company! Then he went back and told me that it can't be accepted anymore due to the model (REALLY????), which is a nonsensical reason. Your appraiser seems both poor and misguided. Additionally, your customer service is lacking; despite multiple inquiries since Friday, emails, chats, and promised calls, there has been no response.

22. januar 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

WORST PAWNSHOP EVER

So disappointed!!! Provided estimate is far from the actual value that the guy I talked to advised!!! No notification that the item can not be renewed. not recommended.

The guy who assisted me even doesn’t have any idea at all on what he is doing??!!

3. august 2023
Uopfordret anmeldelse
PawnHero & Marketplace-logo

Besvarelse fra PawnHero & Marketplace

Hi Arnel, Thank you for taking the time to rate us and your feedback. We are sorry for the inconsistent service that you have experienced with us. Rest assured, we will take this feedback seriously to improve our process.

Please note that the initial value is only an estimate and will depend on closer inspection by our appraisers. For more information on our policy you may visit our website for our T&C.

Thank you.
J.A.

Bedømt til 1 ud af 5 stjerner

First time to try how this works.

First time to try how this works. But it doesn't meet my expectations just like the person who called and said that the estimated amount that's provided to me is just the initial and can be higher once the check it in their office. Fine though, at least I have the idea how they assist customer. (They will give you different pawn amount thats higher compared to the initial offer) All of a sudden they will change it to the lowest amount that you can pawn (acc to the appraiser). Im not sure why. Interest kinda high as well. Will get this item ASAP

1. oktober 2022
Uopfordret anmeldelse
PawnHero & Marketplace-logo

Besvarelse fra PawnHero & Marketplace

Hi JVC,

Greetings! Thank you for taking the time to rate us. Your feedback and experience are important to us. We understand your frustration, regarding your pawned gadget item. We remind our clients that all items are still subject for approval especially for gadgets and smartphones since this particular item depreciates faster.

We wish to remind our clients that we are unable to guarantee the same amount that you have received from us initially when you pawned with us. Thus, we also base the amount that we give on the market value of the item.

Looking forward to still doing business with you again.

Jacqueline, Customer Experience Representative.

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