PartsIPS - Appliance Parts Anmeldelser 275

The part that they sent was not the same part that they pictured on their website. The part number matched, but the part that they shipped was different in several ways. After going back and forth with them over a two-week period, they finally agreed to refund my money if I paid for return shipping. I had to point out to them that their practices are akin to false advertising. I paid the return shipping and returned the part as instructed and then waited 10 days. I was assured that I would see a refund to my credit card within three or four days after they received the part. They never refunded my money so I had to file a dispute with my credit card company. I would never do business with these people as they are unprofessional, unethical and unwilling to listen to reason. This is hands down one of the worst companies I have ever dealt with in my many years on this earth.

I ordered a much needed part, and recieved email communication of order placed and ordered delivered WITH tracking number. Part arrived as stated in 3 to 5 days...(4)... I did call on day 2 to make sure all was good.... as I really needed the part... contacting by phone wasn't the greatest... could need a better system... but bottom line...... I ordered. And I reveived...received.... and had email communication every step of the way....

I ordered a part for my Jenn air cooktop in white, The website said there were 29 in stock.
The sent a part out immediately but send me a black part. I contacted them and was told to return part for credit. I finally got through on phone and was told i have to return incorrect part, get refund and re owder correct on again. Way to much trouble when they could have sent the part i ordered first time.. Never again...

Beware!! No! Got an email from my DuckDuckGo server saying it is not. Blocked all their content!!

I ordered a nut spanner for a GE Washing Machine. PartsIPS sent the tool. The tool did not fit the nut properly. I contacted them to send it back and they are charging a 20% restocking fee and minus the shipping and I have to pay for the return shipping even thought it is a bad tool. Look elsewhere for parts and tools.

Wrong part sent. No one answered the phone for days and many attempts. Three emails sent for return instructions and finally got return email that said

"We don't have exchange policy, Below is our return policy:
- We retain the exclusive and sole right as to whether an item may be returned, exchanged or order cancelled.
- In order to obtain a refund, prior approval must be given by us. Please obtain a return authorization number.
- Refunds and exchanges are for the cost of product only
- Shipping and handling charges are not refundable.
- Return shipping is to be paid by the buyer.
- We issue refunds generally within 72 hrs of receiving the returned item, once we verify that it is in re-sellable condition.
- We will impose twenty percent (20%) restocking fee on items returned.
STILL didn't get directions to return item. Charged me $12 to ship and $15 wheel that is 1" x 1".

What a rip!

My boyfriend and I ordered a part for our Lg Steam washer front loader. It needs a drum support, or spider arm. We paid for the order by credit card. We have not yet received anything from our purchase and it has been over 3 weeks. The company took the money from our transaction.....Now we are stuck with a washing machine that is still broken and unusable, $120 less in our pocket that they took and piles of clothes still not clean This is ridiculous.Thus company should not be able to do this to people. I hope and pray that bad falls all over them.

Reviews don’t mean much to me, so I take them with a grain of salt. I don’t know you and you don’t know me, so use your own judgment about my review. My husband, on the other hand, does go by reviews and wanted me to cancel this order because he thought it was a scam company, like most of you. Also, they had the lowest price on the Internet, another reason to think it was too good to be true. Well, I received my dishwasher handle within a few days of ordering! Do your own research and make a phone call to the company you are ordering from. Stay on top of them and the tracking. Good luck!

I ordered a part that the system said was in stock on March 9. I got an email that my order had been placed but never got an email that the part was shipped. I called around March 15 and was told it would ship in 10 days. The part never shipped. I emailed them about the order and was sent a bogus UPS tracking number. I called them and was told "Maybe the label hasn't been generated yet. We'll check into and get back with you." Next thing I know, they just up and canceled the order!

Ordered the part needed, and they sent the wrong part. Couldn't get ahold of them for some time, and when I did they claimed to resend the correct part, but it never came.

Avoid these people. High shipping charges. Customer pays return shipping and 20% restocking fee. Might as well throw your money away.

Despite all the bad reviews here my experience was excellent. The prices were about 40% less than others and my parts were shipped the same day I ordered even though I placed the order at 4:15PM EST. The two parts came from two different warehouses but both arrived two days later.

Ordered hard to find laundry soap last year bc they had they have the cheapest price. All went well. Came back last week to reorder 8 boxes...and got 8 refrigerator shelves instead! Now they don't answer their phone, and when they emailed back they say I have to pay to send them back...to Washington state (when they came from NY?) Said they will reimburse my shipping cost, but not the original shipping cost included in my return. While I'm super frustrated about receiving the wrong product, I'm hoping that they are just short staffed like the rest of the world and pray I'm not part of a scam...but I will still be calling my credit card company to remedy this situation asap!

This fraudulent company (if you can call it a company) shipped cheap light bulbs that I didn’t order and I found the number they list doesn’t work. The website image of the bulbs was what I ordered, but received different bulbs altogether! Bait and switch! I filed a dispute with my card issuer, filed a BBB complaint and contacted the police department in New Rochelle NY to file a criminal complaint for fraud. For those that got ripped off by these people, do exactly what I did above and put them out of business!!

This is a scam company. The part I ordered arrived broken and the phone number doesn't work. STAY AWAY from this place!

I was hesitant to order from this vendor due to all of the negative reviews, but I needed an ice bucket for my refrigerator and whirlpool wanted 2x the cost compared to Parts IPS. I got exactly the part I needed, and it arrived via UPS 2 days after placing the order. It seems like the negative reviews here mainly have to do with return situations. If you are certain on what part you need, I'd definitely order from this vendor again.

I placed an online order and within 4 hours i realized i didnt need the parts. I called them to cancel but was instructed to email the order desk and cancel that way. Was told id receive a confirmation email. A confim of what exactly? That you got it or of the cancel? The cancel i was told. I called back half hour later to check and they said id receive an email that it was cancelled. Well that didnt happen and received an email 24 hours later that it couldn't be cancelled and here's your tracking #. They wont respond to emails and Visa wont dispute the charge as PARTSIP site says its "at their discretion to cancel an order" do not order from these scammers

They had the parts I was looking for and I took a chance and ordered before I read the reviews. As it turns out I couldn’t disagree more with the negative reviews! I had the parts in my hands (exactly as advertised) for a great price and in two days! I can’t speak for everyone but my experience was great!

Like everyone else, I ordered from the cheapest price seller online and regret it! I needed to RMA my order, so I checked the website for a form. Nothing, so I emailed. No response. Tried calling half a dozen times over a week - nobody answers the phone and there isn't any voicemail. Just frustration and lost cash for my efforts.

Terrible customer service. Wrong parts sent, made numerous phone calls and emails and no answer, finally got a hold of someone by phone. I was told to contact them through email - but I had already done that numerous times and no response. Simple: stay away fro this business.