PartsIPS - Appliance Parts Anmeldelser 275

worst customer service. I ordered parts two weeks ago and called many times to see if they shipped or not. After two weeks wait, they told me its on back order for another two weeks. These scammers couldn't tell me that before they charged me for it?

Poor experience, DO NOT BUY FROM THIS COMPANY. I didn’t receive one of the [expensive] parts for my fridge, but a completely different part that I didn’t order instead. Emailed customer service w photos and was told that they are checking with the warehouse. 11 days later followed up with an email. No response. Called customer service and was told to email with photos (which I did almost 2 weeks prior). Was advised an email by end of day. No email. Emailed 2 days later, no response. Called. Line was busy/disconnected. Emailed again requesting replacement. PartsIPS emailed a refund for $12.60 (the cheapest part received). Emailed back requesting replacement part and ACTUAL cost of the part. PartsIPS emailed back remaining refund for part. Awful customer service. I didn’t even get the option for a replacement part—not that I would have trusted them to mail it anyway…

I advise you before making any purchase with this company that you read there return policy. I purchased a part from this company and less than 24 hours I tried calling and emailing them to cancel that purchase. Had to contact UPS and have them return to sender. They charged me $60 for shipping and restocking fee.

I ordered my refrigerator part. Shipping price was high but price was low so total was a little lower than others. I received my part in less than 22 HOURS. Ordered Friday afternoon received Saturday morning. I have NEVER received so quickly. Part was exactly what I needed. I was super impressed.

Wow! I ordered parts for my GE double oven after 4:00 pm one day and they were delivered the next day by 10:00 am. I must say, I was a little bit hesitant after reading the reviews, but I am a happy customer.

Terrible!! I purchased 2 refrigerator door bins not knowing you can't use them in more than one slot in the row of door bins. I called 10 times and no one ever answered. I ended up leaving a message explaining and asking for help so I can size slot 3&4 in the door. I sent an email asking for help with sizing the bottom bins but all I received was an email saying I would be charged 20% restocking fee. The cost for 2 door bins was $112.77, each cost $45.96 and I was refunded less 20%, 36.76 and it cost $16 57 to ship back the wrong item. What a waste of time and money dealing with this company.
I DON'T SEE HOW THIS COMPANY IS STILL IN BUSINESS, WHERE'S THE BBB ?

I should have read the reviews. Run away. You better have no issues and be 200% sure the part you order is correct. Otherwise you will lose your money and your time. They are not a normal honest business they are shady and profit from the lack of help. Plus they make you return to WA state to discourage you from returning. Think about the shipping you will have to pay if you need to. You have been warned!

If I could put -5stars I would they list stuff on there website with the picture of product with part number but sent me the wrong part and when I talked to someone they said they sent what I ordered according to part number but the problem is they have the picture of what I need listed with the same part number so how could I get the wrong part this place need to stop cheating people out of money when you return anything they charge 20%restock fee witch is a rip-off all because they messed up I will never order from here again and if I would have read all the bad reviews I would have never ordered from here in the first place Partsips sucks

I have a Frigidaire dishwasher. I ordered a product labeled Frigidaire BASKET SILVERWARE 2 - Part# 154749502. The silverware basket that was pictured on the PartsIPS website when I ordered the part was the correct silverware basket and would have worked as a replacement to my broken Frigidaire dishwasher silverwate basket.

What I received from PartsIPS - listed on the shipping box as an "Electolux Basket Assembly, Silverware, W/2" and on the packing slip inside it is listed at Product "WCI 5304521739" from "Pick List 3363712" - however, was not what I ordered and did not work as a replacement basket for my dishwasher.

I called PartsIPS, and all they would say on the phone is that I would have to email them with any issues related to the product received. Over email PartIPS wrote that: "We did mention on website that we will send out substitute part,” which was a lie, as the product page did not use the word substitute, and PartsIPS has made no offers to send the correct part or provide refund for my purchase. Second, even if it did say "substitute part" - which it did not - the part sent me is not an acceptable substitute for the order. For example, when compared to the Frigidaire item I am replacing (which was shown in the PartsIPS product page picture when I made the purchase), the received basket is not long enough, it does not separate into three pieces, the plastic separator between the first two and last two segments of the basket is too high and on one level, it does not have as many basket segments to hold silverware, it is an Electrolux (not Frigidaire) part, and it does not fit well in the Frigidaire dishwasher. All those deficencies makes the part sent to me NOT a substitute, and certainly not an acceptable substitute, for the Frigidaire silverware basket, and NOT an acceptable replacement part for a Frigidaire dishwasher.

DO NOT DO BUSINESS WITH THIS COMPANY. I have been dealing with them for over a month to replace the part they sent me which it was damaged. They don’t even answer their phone now. They may be out of business by now. Don’t deal with them.

I ordered the wrong part. It came very quickly from Tampa, FL. To return it, they said I needed to ship it to Tukwilla, WA; about as far from where I live as possible. Shipping to Tukwilla was estimated to far exceed the amount I paid for the part. I still have the part. I won't deal with Partsips again.

let's start with the price seems great...received product fast..part number on box does not match the part inside...called the number and talked to somebody .he said take pictures and send email...phone is now disconnected..

I was hesitant to order, after all the negative reviews, but all worked out well. I got my parts at a great price, and the shipment was made quickly.

Small gripe. I called their phone number and was called back by someone who said that he noticed I called and was there anything he could help with. I said that I just wanted to make sure the parts were in stock (like the website said) and when it would ship. He said he would check into it and get back to me.

He never did, which led me to be suspicious.

But, in the end, everything worked out well, to my surprise.

Placed an order. IMMEDIATLEY called to cancel. Person on the other end who sounded like they were on a cell phone said just send an email. I had already sent one. I told him that. He said they would take care of it. I got shipping information the next day from them. Replied to that email to cancel. Package arrived and I refused delivery. They've not responded to one email, but they refunded me LESS the amount I paid. I'm assuming for shipping fees even though I called and emailed to cancel within 5 minutes of purchase. I've already started they dispute process with on my credit card. Do NOT use this company.

After purchasing one refrigerator part, I immediately needed another part, so I canceled the first part I ordered and ordered two again at once. After one week, arrived two boxes, and when I opened them, there were canceled parts and the second part I ordered. They sold the same two parts and charged the delivery fee twice. When I called right away, no one answered the phone and any returned email. I couldn't find any address to return the wrong part. I lost about $100 and a lot wasted my time. Be very careful if you want to order from here.

I don’t know why this company has such bad reviews. I placed two separate orders with them and had a great experience. I’m sure most of the one star are fake because the pricing on this site can’t be beat by anyone. The support number seems like it works best from a landline. It took a few tries but I got through to someone every time. I would highly recommend this company. If you place an order that is not in stock you can contact them and either wait for the back order or they will refund your purchase.

I don't want to recommend this company. I lost a customer and lost money due to this company. I received the canceled item after some time and took the money from my Cradit card. I have sent several emails to return the wrong item, but there has been no response. I am writing to make sure that no one suffers the same damage as me. Never order anything here.

I ordered a part 3 days ago from Partsips. After ordering and not receiving an email notification, I did a review search for Partsips. The reviews, in most cases, were not very good. Yesterday, I called the company and spoke to a gentleman. He informed me that my item had been shipped. Today I received the item. The price was the best and delivery was extremely fast. I would highly recommend the company.

I have order Oven gasket for GE,
received completely wrong product.
Do not buy any parts from this website, they are sending wrong parts, not taking returns, charging back for shipping, no refund.
Not taking call 3156757792, no email answer.
Do not waste your money.

Update: They said they will return the purchase price but we are still responsible for shipping even though the wrong part was sent to us.

My husband ordered a black part but they sent a white part.
Interesting that “Tim Kay” said they got a black part when they ordered white.
Even though they sent us the wrong part we were expected to pay shipping even though it was their error.
That is a pretty good business:
Send people the wrong parts and not pay shipping if their responsible.
ReviewFrom Tim Kay:
“I ordered a part for my Jenn air cooktop in white, The website said there were 29 in stock.
The sent a part out immediately but send me a black part. I contacted them and was told to return part for credit. I finally got through on phone and was told i have to return incorrect part, get refund and re owder correct on again.”