PaigeAirportParking Anmeldelser 

Arrived to find the facility shut down, so had to make other arrangements. No phone numbers work and and getting my money back? Only in my dreams.
Chris Meakin

We booked this car park and when we arrived on 22nd March, the gates were locked up and no one there!! We asked another company nearby and they said the premises was closed a month ago!!! It was a nightmare to look for another company as we had only had only one hour left for our flight departure!!! No one contacted us or warn us! The company is still trading 😡😡 DO NOT USE THIS COMPANY!!!

Arrived at Luton to find it all locked up. Had to park and pay elsewhere as company has gone bust. Not informed and no refund. Cannot contact them by they are still taking bookings!

Suddenly cancelled my booking for no reason. Ridiculous. They act like there is no other car park around. I used to be their customer but I won't use the service in the future. When I book a car park it means I need my car parked over the requested period. It just causes problems and need of quickly finding a different car park. Sorry guys, you lost your customer.
I highly not recommend.

Boking Reference:L4P-1-4490746. Parking dates: 21-12-21/01-0122. I park my car at Christmas in Luton PAIGE Airport Parking.
I park my car in Christmas in Luton Paige Airport Parking through Looking4. When I picked up my Mercedes, with less than a year, in the screen panel, you could read. THE VEHICLE HAS DETECT A COLLISION on 23.12 at 04:45, when parked the car. The car has several marks, but the manager on site said that it was not a collision and nobody had reported anything (only their workers can move the vehicle). I leave my ticket and the picture on the dashboard. I never write anything like this, but I hope to help you, of course, there is parking behind than they take photos around the car whit fixed cameras, next time I will choose them, but not more 'Luton Paige Airport Parking'.

!!!!Avoid!!!! They scratched my car and ignored all the evidence provided to them. They refused to pay for the damage!!!!!

Don’t go near this company. We had booked through wizz airline their parking. Upon arrival in airport they say they don’t accept commercial vehicles through brokerage. Oddly enough, willing to book me in if we take a spot booking directly from their website.
Real scammers. After all fiasco they don’t want to reimburse the previous booking and made us loose our flight with the back and forward and we couldn’t leave our vehicle anywhere around that parameter so ended taking the deal.

hello, I often use this car park, I highly recommend it, but the driver did not help the passengers to put their luggage in the bus, saying that he was only a driver named Andriu or similar, and the front desk service is nice as always, I recommend it again

The worst experience ever! I am a regular traveller, because most of my family live away. This was the first time parking with them though, and it will definitely be the last one ever. I wouldn't park there even if they offered me free parking.
I was under a lot of stress when I did the booking, because I had just found out that my Dad was not well, that was the reason I was going away basically, so to cut things short I had accidentally put 2nd Nov as our return date but we were coming back on 1st Nov, so basically we came back 1 day early. It was a bit late when I realised that, however I still sent them an email on the morning of our flight to notify them of our early return.
When I went to the reception to ask for the car keys, I tried to explain once again what had happened, but Andrea the receptionist was more interested in showing me the rules and regulations than listening to me. He said that I had to pay a £25 fee for returning early, because apparently he had nobody to send to collect the car for us( even though there were plenty of people about)
I ofered to go and collect the car myself because I could literally see where it was parked, but that wasn't allowed either.
It is such a shame that there is no sympathy or understanding left in this world anymore.
And I don't know how companies like these are even allowed to operate.
I did pay the fee in the end and I told them that they might have gained £25, but I will make sure they lose hundreds even thousands by warning people to be careful and definitely read the reviews before they book.

I parked last week at paige airport parking luton and during this time my car had some damages on rear bumper and when I picked up I saw this and inform immediately to reception desk and said on Sunday customer service not working and we have 4 cctv camera on entry gate and I need to contact customer service next working day but customer service was not helpful and receptionist was laying to me . i cant recommended this parking for anybody because they damage your car without any real reason and dont wont help and solved problem
thanks

THEY WILL DAMAGE YOUR CAR!!!
I came back from holiday to find out that my leather steering wheel has been damaged! It has been scratched on the side. The woman at the desk told me with a smirk on her face that there is no point for me to fill out the claim form as it is going to be rejected. She knew what she was talking about as the next day I received an email from an indifferent Executive Assistant Kelly Saunders, who dismissed my claim without any consideration and even suggested that my car was probably already damaged when it arrived because of my mileage. I have not seen a worse customer service for a long time! I am going have to cover the cost of repair or replacing the steering wheel myself. If you care about your vehicle, go with someone else.

They have scratched my car. Unfortunately I was too tired and only wanted to get home. Next day I found it (I did not stop on my way back).
All their answer was I signed their contract and left site without reporting to them. Nice.
They did not even tried to get an arrangement with me. What a "brilliant " customer service. Another company to avoid, unless you don`t care about your car`s paint and the service what you get.

Stay away. They don't let you amend your booking, so I booked separate tickets for the extra days I needed, I was still charged for over staying my original booking. Stay away from these scammers.

Worst experience ever!
Their rating is shocking but I don't rely on reviews. Big mistake!
Avoid this company at any cost!!!
I had to call the police to get my car back and I should take them to court but that's where they know it better: you won't waste your time on them. Well someone should!
A kid could take their contract apart as it's contradicting itself so actually they are thiefs.
Just avoid them! Don't think, don't consider, choose another provider! And you will sleep tight.

Left my NEW Lexus with them for 6 days. The car was parked at the bottom of the parking facing the reception obviously to be observed the reception during the night shift. When I got the car it was used as a bedroom - the front seats were in horizontal position and all FM stations were messed up. And all this in times of pandemic! Avoid! Avoid! AVOID!

Awful,

Had to wait 45 mins at the airport for the pick up van even though i called with more than enough notice and had to pay £25 for letting them know I was arriving earlier 12 hours instead of 24 hours earlier (it was in the small print which I never got)

O M G !!!
Looks like I will be another 'idiot' in the queue...

Should have read reviews before leaving my loved one with them!!

Nothing new to add...

Rude, careless, scratches, overcharge...

Our car was returned with scratches showing a different paint colour and slight indentation of the passenger’s front door. The damage was not there when we left the car. The attendant on duty took a photo of it and said that someone would come and cover it up if the scratches were not visible on their cameras when we entered.
More than two weeks passed with no contact. We chased only to be told that as we had signed a document on which the small print stated that they are not responsible for any damages, barring major collisions, they were unable to help.
Please do not leave your car in the possession of those cowboys. I wish I had read the reviews here earlier.
Moreover their shuttle driver did not wear a mask amidst COVID crisis and as such contradicted all the government’s rules and regulations valid at the end of August 2020. I can only imagine that the person who drove our car to move it from place to place ignored the mask wearing as well. Despicable and downright dangerous as they could have left their splutters within our vehicle and contaminating it and us if they indeed had COVID!

Staff behavior at this car park is totally unacceptable and rude. We also complained about the service to CC - same rude and can`t even reply in a professional manner. Yes we have received the refund but the amount of stress they caused us and we almost missed the flight because of them (flight was not even for the holidays but for medical treatment of our disabled daughter). They just made up the story that our car has a mechanical fault and is not driveable and despite the fact we wanted to explain the situation to the ,,manager,, he was laughing and mocking us that we can go and complain where we want and just try it. Our car was fully driveable when we got to this car park and when we left car was also fully operational and still is. We moved next ,,door,, there was again Paige airport and they asked to pay us 450 GBP for few weeks - this was just simply according to ourselves trying to rip off the customers who would believe they have no other option and don`t want to miss their flights. We have not asked for any extra service but the behavior of the staff was unacceptable. I WILL NEVER BOOK THIS CAR PARK AGAIN AND ALSO GIVE ADVICE TO OUR FRIENDS

Disgusting staff behaviour. All of them are rude, arrogant, unfriendly and totally unprofessional!!!
Never leave your car with then as you might not find it in the same state/condition as you left it.
Due to their incompetence we have to call breakdown company at midnight after long flight!!!!