Outback Equipment Anmeldelser 

These guys are not trustworthy. They don’t have things in stock when they say they have, their 1300 number says they are temporarily not taking calls, etc, etc. Don’t waste your time and money on these people.

I ordered parts for a DO35 hitch, ordered from them because they said parts were "in stock". Had one initial email and then nothing.
No updates in over a month now. I have emailed numerous times on all of their available email address, sales, service and support address now return my email blocked. Tried phoning numerous times and get no answer. Have now requested my money back through PayPal.

But now over a month time wasted and have to get the parts somewhere else.

Place an order 22/8/26, after 2 weeks it hadn’t been shipped, took nearly another week to cancel the order & I am still to the date waiting on a refund
This used to be a great company but now customer service is nonexistent

Do not deal with these online bandits ordered 10 crap pots received 6 after waiting 2 months no word on the other 4 they take your money but dont deliver

Placed two separate orders in August, both paid in full, and neither has been delivered. Delivery timeframes kept being pushed back with very little proactive communication — I’ve had to continually chase updates myself. With nearly $5,000 tied up in outstanding orders, I’ve now requested both be cancelled and fully refunded. Have been offered $30 as a refund. Very disappointing experience and communication.

Used to be ok, worst company now for customer service. Still waiting for a product since June and there is no one responding to emails or phone calls. Will never use them again and recommend no one else does.

Appalling customer service, so far waited 1 month for a refund on an item that was never sent, guessing It will never be refunded
Can talk to any one, and now not responding to my emails
Never use this company

BEWARE! This company as you will see by many other reviews sells items they do not have. After different delay excuses I’ve been asking for a refund also getting delay excuses. Shop elsewhere 👍

Buyer beware — months of waiting, no product, and a painful refund process

I purchased outdoor equipment back in July, expecting a straightforward delivery. Instead, the product simply never turned up, month after month. When it became clear it wasn’t coming, I had to chase the company repeatedly — countless phone calls and emails — just to get my money back.

The lack of communication and accountability made a simple purchase into a drawn-out ordeal. If you’re considering buying from this retailer, be prepared for potential delays and a frustrating refund process if things go wrong. I’m sharing this so others don’t have to go through the same stress I did.

12 weeks waiting on driving lights that I've paid for.

Going to Supercheap Auto

Took the money. Didnt send the product. Received email saying order was "cancelled" (whatever that means). Refund never came. No replies to email or phone. Not recommended. Buyer beware.

⚠️ WARNING — VERY DISAPPOINTING EXPERIENCE WITH OUTBACK EQUIPMENT
I placed an order with Outback Equipment back at the start of July and paid for the order, but unfortunately the order was never fulfilled.
After waiting and receiving no clear update, I eventually cancelled the order and requested a refund. I’m still waiting for my money back and have been unable to get a proper response or meaningful update from the company.
I’ve tried contacting them but have had no luck getting a clear answer about either the order or my refund.
I’m posting this review to warn other customers to be very careful before purchasing. Taking someone's money and then failing to fulfil the order or provide a refund or communication is extremely disappointing.
I would strongly recommend doing your research before placing an order with this company.

Still waiting on my order. It was meant to be shipped within 1-6 business days! 3 weeks on and still no sign, nor a tracking number.

Cant get ahold of them on the phones, or get a response via email!

No wonder on their voice mail and generic email response they make it clear they wont tolerate abusive behavior; they must get a lot of it due to their terrible customer service. I would never buy anything from them ever again nor recommend them to anyone!

Terrible Service!!!!!

Still waiting on an in-stock product from five weeks ago. Never replies, don’t waste your money with this company. They’re in for a quick buck/sale with no accountability attached.

Ordered tire pressure sensors for my car.

2 weeks after I ordered they were not even shipped, website said lead time of 7 days for the item.

Call up and wait about 25minutes on hold and ask for a refund.
The customer service agent was good, and to be frank feel sorry for these customer service agents that have top put up with shit from their business.

I get told it will be done, get an email the next day saying my refund request has been passed onto the finance team.
waited a week and nothing.
Doing a refund should not take a week
Lodge a Paypal dispute which gets found in my favor.

Really makes you wonder what is happening with the company if they cant fulfill orders and take ages to do a refunds.

Ive placed two orders with this online store. The first of which was cancelled after extended delays in them shipping it. The storefront says stock available the reality I think is they source only upon receipt of an order. I am still waiting on confirmation of shippment of an order that I placed nearly 3 months ago. after multiple requests I got an update mid august to say stock was supposed to be arriving early septemeber an here we are mid september with not even so much of an update. Save your time and money and buy from a reputable store.

Ordered Coast To Coast RV 5000kg 3-Step Levelling Ramp w/Chock & Bag Pair. After 3 weeks, still not dispatched. Cancelled the order as I needed the ramps for a trip. The refund was 'in progress' for over 2 weeks. They don't answer the phone or emails. PayPal refunded my money. Wouldn't use them again. Beware.

I ordered some basic mudflaps and 7 weeks later nothing had arrived. They didn’t reply to my 1st email and then it took 30 minutes to get through to customer service the first time. The second call took 46 minutes to get through only to find that the product was still about 2 weeks away from arriving in their warehouse. I have cancelled now and am awaiting a refund. I ordered the same item from another supplier and it arrived without 2 days.

Customer service staff were polite and helpful but this is not a way to run an online business. Pathetic!

Made an order, waited 6 weeks and my order still had not been shipped so I emailed, no response, called and was told a couple of things were on back order for a further two weeks. I waited another month called them again and received the same information that it would be a further two weeks again. Nothing on their website said anything wasn't in stock. and they only offer store credit. Will not be buying from them again.

It is now over 3 months since putting my order in. I have nothing to show for my money. There is no 3 day response to e-mails. There is no chance of speaking to someone on the phone. This has been an expensive lesson.