Ordered half size too big. Returns process was superb and correct size delivered within 4 days. Ive been kept in the loop about refund.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Shorts arrived with a small hole in the back and unfortunately there was no more stock but Thomas and David went above and beyond and reached out to bandit directly to source a replacement pair. They... Se mere
Virksomheden har svaret
I recently had an issue with a pair of shorts I bought online from Out and Back, just weeks before an A race. From the moment I reached out, the team was absolutely incredible. Their communication w... Se mere
Virksomheden har svaret
I purchased a new pair of Salomon trail trainers that were a great price compared to many of the online retailers. There was a minor issue regarding wrong size of my order, however it was dealt with... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
A multi-brand retail hub for all things outdoor-active in Aberdeen, Scotland. Our curated footwear and apparel selection bridges the gap between an outdoor-active lifestyle and fashion-conscious outdoor lovers. These people seek functional and stylish activewear that can seamlessly transition from their workouts to their daily lives. Proudly independent and founded by the dedicated and passionate partnership of David Taylor and Thomas Lindie, Out & Back is not just a store; it's a physical space where customers can interact with products, engage with like-minded individuals, partake in regular group activities, and participate in workshops and events.
Kontaktoplysninger
45 The Green, AB11 6NY, Aberdeen, Storbritannien
- 01224919381
- info@outandbackstore.com
- outandbackstore.com
4,7
Fremragende
81 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Out & Back Store
Thanks for the support! Hope to see you again soon.
Very good service
Very good service, quick delivery, and great price, definitely use this company again.
25. februar 2026
Besvarelse fra Out & Back Store
Thanks for the support William! Hope to see you again soon.
Haven’t heard from them for over a…
Haven’t heard from them for over a week. I’m currently stuck with a faulty COROS watch. They passed the buck on to COROS who confirmed by accident the watch is faulty. I haven’t heard anything from Out & Back since 18th February. I am currently waiting but very frustrated. Unfortunately my upcoming goal races don’t seem to be a priority for them and I haven’t had anywhere near the service described by others.
18. februar 2026
Uopfordret anmeldelse
Besvarelse fra Out & Back Store
Hi Kenneth, sorry to hear that you are very frustrated but as we have explained to you, if a product is potentially faulty, we need to reach out to the brand to determine whether it is or not before we can proceed with the returns process if applicable.
You were dealing with COROS' AI bot and we reached out to them, flagged the ticket number provided, and they escalated it to a human member of their customer service team so that you could get to the bottom of the issue.
However, from all of the correspondence you've shared with us between yourself and COROS, they still actually haven't confirmed that there is a fault with your watch and they have asked you to follow the next steps so that they can determine whether there is or not.
Following your email yesterday, we reached out to our contact at COROS once again to escalate the situation and hopefully move it along quicker so that it can get resolved, however, we have not had a reply from them yet.
We also want to note that for your initial order, we provided you with a personal discount code which you could use to purchase the watch as our first order discount when you join the mailing list doesn't apply to COROS products.
As well as that, your order was placed on the evening of January 13th, was shipped on January 14th, and was with you by January 16th, which shows the service described by others below.
In this instance, rather than waiting for COROS, we have provided you with a returns label free of charge to send the product back to us, and we will refund you once we receive it, and resolve the issue with COROS ourselves.
Besvarelse fra Out & Back Store
Thanks for your support Duncan!
Superb Service
Superb Service! What can I say. I discovered an item online which was on sale at this store. That item, a t shirt seemed to be out of stock everywhere. The service, communication, price and product throughout was outstanding.
This is now one of my favourite stores and I check stock regularly. I will no doubt order from them again in the future.
6. januar 2026
Besvarelse fra Out & Back Store
Thank you very much for the kind words Ashley, we hope to see you again soon.
Great products and servic
27. januar 2026
Besvarelse fra Out & Back Store
Thank you Ian, hope to see you again soon.
Spyder Leader Jacket for less than half MSRP. Perfect!
I ordered a Spyder Leader ski jacket from Out&Back - was listed as being in "pristine" condition. It was actually brand new with tags in the original factory bag, probably never tried on. Paid $238 out the door (with return fee) for a jacket that MSRPs for $550. Fast shipping too.
Very happy
28. januar 2026
Uopfordret anmeldelse
Motorcycle riding high
I found what I was looking for; I also had a wonderful human interaction/connection with the two members of staff.
28. oktober 2025
Besvarelse fra Out & Back Store
We're always happy to welcome you in to the store and aid with the feeling of riding high!
Besvarelse fra Out & Back Store
Thank you for your kind words David!
Went into the store today and Frankie…
Went into the store today and Frankie gave the best advice and service. First thing time in the shop and found a new brand I really like Bandit!
Had our baby with us and Frankie was incredibly accommodating to my son and wife while I shopped will 100% be back.
7. september 2025
Uopfordret anmeldelse
Besvarelse fra Out & Back Store
Hi Thomas, thank you very much for taking the time to leave feedback! Frankie is a valued member of the team and an even better person. We're glad you, your wife, and your son had a smooth visit to O&B.
Item well recieved
Item well recieved. But the packaging can be inproved, at least double the box to prevent damages to the items
27. august 2025
Besvarelse fra Out & Back Store
Hi Azri, thanks for your feedback and we're glad you received your item safely. For smaller packages that are shipped internationally, they are all sent in a box to protect the products as they pass through the postal system. If we were to double box your order, sadly this would have incurred a higher shipping fee. We will keep this in mind for future and see if there is a better solution.
Fantastic experience
Fantastic experience - David, Thomas and the crew really know their stuff.
Would highly recommend 10/10
28. august 2025
Besvarelse fra Out & Back Store
Thanks very much for your support Terry!
Great transaction
The running shoes I wanted weren't available anywhere else so I was delighted to see them in stock at Out & Back Store. Great price, speedy delivery. Excellent store. I'll definitely buy from here again.
29. juli 2025
Besvarelse fra Out & Back Store
Thanks very much for the support Richard! See you again soon.
Great customer service!
Great product range and very good customer service with a friendly touch, thank you!
31. juli 2025
Besvarelse fra Out & Back Store
Thank you very much for your kind words Nan, hope to see you again soon!
Also trainers for people who don't run!
Really great customer service. I was looking for a pair of comfy trainers, as a person who is not a runner. I felt I was treated with the same respect as a seasoned runner, and offered a range of options with good accompanying advice. Time wasn't an issue. A very good retail experience.
31. juli 2025
Besvarelse fra Out & Back Store
Running is for everyone, and we're really glad we could help out James. Hope to see you again soon.
Great shop – excellent customer service!
Great shop – excellent customer service and fast delivery!
7. august 2025
Uopfordret anmeldelse
Besvarelse fra Out & Back Store
Thank you very much for your kind words, hope to see you again soon!
Extremely fast shipping!
Love the top, such great quality. I live in the US and it was delivered sooooo darn fast. Less than a week, was pleasantly surprised! Thanks!
30. juli 2025
Besvarelse fra Out & Back Store
Glad we could get your order to you quickly, thanks very much for the support!
Amazing customer service
Shorts arrived with a small hole in the back and unfortunately there was no more stock but Thomas and David went above and beyond and reached out to bandit directly to source a replacement pair. They also allowed me to keep and repair the faulty shorts.
Definitely will purchase from them again, a small but well chosen selection of stock and amazing customer service. Thank you Thomas and David!
21. juli 2025
Uopfordret anmeldelse
Besvarelse fra Out & Back Store
Hey Milenka, we're really happy that we could help out and get the issue resolved for you! Hope to see you again soon.
I bought shoes to try for size
I bought shoes to try for size. Unfortunately, they didn't work out. Out & Back handle my return efficiently and were easy to deal with.
Wouldn't hesitate to buy from them again in the future.
30. juni 2025
Besvarelse fra Out & Back Store
Hi Matt, sorry the shoes didn't work out for you on this occasion but we hope to see you again in the future!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.