Since writing my glowing review of the Dunu SA 6 Mk2's I ordered from Otic Audio around October last year, I am very sorry to read many reviews that are very negative, with orders not being fulfilled... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Super pleased with my new FiiO product, I’d never considered Earphones before but these are Hi-Fi by all description not quite Headphones but dammed close. Coupled with my new iPadpro I am now trul... Se mere
Virksomheden har svaret
Ordered a shanling et3 from this company some time ago. Despite promises being made after numerous phone calls(none answered) and e mails (one answered) my order link from them has now stopped worki... Se mere
Virksomheden har svaret
Nice fitting headphones, over ear rather than on ear. Comfortable to wear over a whole session. Transmitted noise, rubbing the cable or touching the casing is quite noticable, more so than other hea... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At OTIC, we specialise in curating a selection of the world's finest audio products from top brands and manufacturers, ensuring that our customers have access to the very best in high-end audio. We understand that for discerning audiophiles, the quality of their audio equipment is of paramount importance. That's why we only stock products that meet our exacting standards for craftsmanship, performance, and reliability. From premium headphones to state-of-the-art earplugs, our product range reflects our commitment to excellence. At OTIC, we are dedicated to providing our customers with a superior shopping experience. Our knowledgeable and friendly team is always on hand to provide expert advice and guidance, whether you're looking for the perfect pair of headphones or need help choosing the right earplugs for your needs. We are proud to partner with Trustpilot, a leading online review platform, to gather and share customer feedback. Our Trustpilot page is a testament to the high level of service and product quality that our customers have come to expect from us. Shop with confidence at OTIC, where you'll find the best in high-end audio products and unparalleled customer service.
Kontaktoplysninger
Kemp House, EC1V 2NX, London, Storbritannien
- support@otic-audio.co.uk
- otic-audio.co.uk
3,0
Middel
241 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 45 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
They take your money but don't send the item.
Whatever you do, do not order from this company. I ordered my item 10 days ago, they will not answer the phone or respond to emails. I have no idea whether they have dispatched the item or not. Their communication is simply appalling and at the moment I have not received my order and I am £180 out of pocket. I am not normally one to complain but my whole experience has been diabolical.
4. september 2025
Uopfordret anmeldelse
Besvarelse fra OTIC
Hi Helen, Apologies for the delayed response -our Offices were closed last week hence the delayed response - We've cancelled your order per your request - Please let the team know if you need any further assistance
Order not delivered and no support offered
Like others I ordered from OTIC and haven't received anything. I ordered on 21st August and have had no further contact from the company. The delivery status is still "preparing shipment" as it has been from day one and I have tried to email support but they do not respond. Very upsetting as this is a birthday present and I don't think it is going to arrive in time, if at all. The fact that they just ignore their support emails is a huge red flag and I do not advise anybody to use this website.
21. august 2025
Uopfordret anmeldelse
Besvarelse fra OTIC
Hi Tasha, Apologies for the delayed response -our Offices were closed last week hence the delayed response - Your order has now shipped and should be with you in the next few days - Please let us know if you need any further help - Thanks
No customer support
First of all I want to say this is a sort of preliminary review, because as of today (28.08.2025) I have not received any product. I ordered the Final Audio A4000 IEMs on August 5th and have yet to receive any updates what so ever on when I can expect my order. On August 17th I wrote to customer support and got no answer and 2 days ago I wrote again, still no answer. My issue is not that I didn't get the product yet, my issue is being ignored by customer support for more than a week. It seems increasingly unlikely that I'll get a response and so I have no idea how to get in contact with a human on the side of Otic other than leaving this review, because to these they seem to be able to give an answer, probably because they are public. 1 Star for absolutely no customer support, what would I even do if I wanted a refund if my support requests just get ignored???
17. august 2025
Uopfordret anmeldelse
Besvarelse fra OTIC
Hi Remo, Apologies for the delayed response -our Offices were closed last week hence the delayed response - Your order has now shipped and should be with you in the next few days - Please let us know if you need any further help - Thanks
My ET3 was despatched quickly and…
My ET3 was despatched quickly and arrived on time, with constant updates available. Very easy transaction and very happy to recommend OTIC
19. maj 2025
Besvarelse fra OTIC
Hi Richard, Many thanks for your kind review and positive feedback, we are always happy our customers are satisfied with our service
Besvarelse fra OTIC
Hi Adam, Thanks for the feedback, we hope to welcome you back to OTIC very soon
Good Price and fast delivery
22. juli 2025
Besvarelse fra OTIC
Hi Andreas, Many thanks for your kind review and positive feedback we hope to welcome you agin to OTIC very soon
Besvarelse fra OTIC
Hi DA - Thanks for the review and feedback, we hope to welcome you back to OTIC very soon. Thanks
No shipment and no replies
I dont usualy leave reviews but this is the only way to get a reply as e-mails are never replied to. I orderd on the 19th its now the 31st and the shop app says that my item still hasnt been shipped yet?
31. juli 2025
Uopfordret anmeldelse
Besvarelse fra OTIC
Hi Michael -Apologies for the delay in Shipping - It seems the product you purchased was EOL. So hence the delay in shipping - We'll have your updated order shipped as soon as possible, I think one of the team has already been in contact with you regarding this. Tracking to follow. Thanks again for Shopping with OTIC
Generally pretty good
Despatch time was a bit slower than other places, but i was not in a rush so it did not make a huge difference. Just something to be aware of if you need an item quickly. Item was packaged amazingly and was a good price. Would 100% use OTIC again.
27. maj 2025
Besvarelse fra OTIC
Hi Darren - we always ask for customers to give us 3-5 days for delivery - we don't have the resources of other big brands to have items shipped immediately. We hope you will purchase from us again in the near future. Thanks
OTIC kept me fully updated as to when…
OTIC kept me fully updated as to when my device would be delivered, they did have issues getting the JM 21 in stock but once delivered it's been really good.
27. maj 2025
Besvarelse fra OTIC
Hi Darryl - Thanks for your patience on this order - we're happy you are satisfied with the ordering and delivery process at OTIC. We hope to welcome you back very soon.
Besvarelse fra OTIC
Hi There, Thanks for the feedback, We hope to welcome you back to OTIC very soon.
Essay to bye on line quick delivery…
Essay to bye on line quick delivery parcel packed thanks
19. maj 2025
Besvarelse fra OTIC
Hi William - Many thanks for your kind review - We hope to welcome you back to OTIC very soon
Open Box?..literally means a returned…
Open Box?..literally means a returned product or shop display...they opened the box. I just received my DAP
Astell & Kern SR35, open box, with the discount...whats not to love. Paired the DAP with FiiO FA19 iem's , as good as anything to date and I have bought and sold a few DAC/DAP etc.
Thank you OTIC , very professional, 1st Class.
17. maj 2025
Uopfordret anmeldelse
Besvarelse fra OTIC
Hi - Thanks for the kind review and positive feedback, We hope to welcome you back to OTIC very soon
great team
It's a team, even if you have any kind of problem, they do their best to solve it and keep the customer satisfied. Thank you, I will buy from you again.
28. april 2025
Uopfordret anmeldelse
Besvarelse fra OTIC
Hi - Thanks for the feedback and we are happy to have resolved the issue for you. We hope to welcome you back to OTIC very soon.
Good service
Good service, however when product delivery date is not as specified and may be late, an email to explain why would not go amiss.
27. marts 2025
Besvarelse fra OTIC
Hi John - Many Thanks for the Feedback - We hope you enjoy the Shanling Et3 CD player -
good customer support and experience overall
customer support super nice, they had to deal with some shipping delays and issues with one of the items in my order but were accommodating and offered a lot of different solutions, I decided to wait it out and got all my items safely! sometimes you might have to email customer support twice but I think in my case it's a bit special since I was checking in for updates every once in a while, they're pretty transparent and quick with response times overall 99.99% of the time and I was likely just a standout scenario
24. marts 2025
Very quick servixe
22. marts 2025
Excellent communication
Excellent communication, great offer on my purchase and arrived on time.
21. marts 2025
cd player
ordered the cd player for Christmas and received it in March!
Staff were nice when I was asking for updates but I always had to ask, I never received any info regarding the delays without me asking.
Apart from that, good product that I am now keeping for my son's birthday!
21. marts 2025
Dette er Trustpilot
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