The very kind help provided by Dara, manager of the Chelsea Harbour showroom.and exceptional service from him, followed by a speedy delivery makes for a happy experience.The product itself is very att... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Very helpful company.. beautiful lights .. expensive but handcrafted. Sales dept very prompt , gave good advice and answered emails speedily. Fittings came immaculately boxed and arrived saf... Se mere
Virksomheden har svaret
So many things are "designed in the UK, made in China" but not with Original BTC. I love that Original BTC still manufactures in the UK. Beautiful lights - I have used the clip-on Hector lights as rea... Se mere
Virksomheden har svaret
Nous sommes passés aujourd’hui en boutique pour faire une Demande de devis pour des luminaires. Nous avons bien été conseillé pour notre appartement qui est en cours de rénovation. Nous remercion... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Original BTC designs and manufactures lights that enrich spaces with warmth comfort and character. Rooted in British heritage yet embracing modern innovation every piece is handmade in England. From initial concept and material selection through to meticulous hand-finishing each stage reflects Original BTC’s unwavering commitment to quality. Its collection also includes the Davey Lighting range whose heritage pieces are still crafted using time-honoured techniques alongside contemporary models. Founded in 1990 by Peter Bowles with early icons such as the Hector Dome Table Light Original BTC remains an independent family-run company with showrooms in London New York Paris and Munich.
Kontaktoplysninger
228 Design Centre, Chelsea Harbour, , SW10 0XE, London, Storbritannien
- 02073512130
- customerservice@originalbtc.com
- originalbtc.com
4,8
Fremragende
742 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Finish is a bit disappointing for the price.
I was expecting a better finish of the cast steel for the price. Also the technical information is lacking in terms of light levels.
20. august 2024
Besvarelse fra Original BTC
Hi Benjamin,
I am sorry to hear the product has not meant your expectations on this occasion. The galvanised bracket you have purchased is made from casted iron and then galvanised using traditional techniques. The light is not supplied with a bulb so light levels will depend on the bulb you purchase but if you would like any technical help in choosing as suitable bulb please do get in touch as we would be happy to advise.
Best wishes
Original BTC
Excellent product
Excellent product, original design with quality materials. Also, excellent and supportive customer service, speedy and safe delivery. Highly recommended.
26. august 2024
Besvarelse fra Original BTC
Hi Alan,
Thanks for the amazing review, so pleased you are happy with the product and service provided.
Best wishes,
Original BTC
My order arrived promptly and my small…
My order arrived promptly and my small pleat wall lights are just perfect
20. august 2024
Besvarelse fra Original BTC
Hi Mrs Clarke,
Great to hear your are happy with your pleat wall lights, thank you for the positive review!
Best wishes,
Original BTC
Love my lights!!
7. august 2024
Besvarelse fra Original BTC
Hi Emilie,
Great to hear! 😊
Best wishes,
Original BTC
Fantastic original lights.
22. juli 2024
Besvarelse fra Original BTC
Hi Cathy,
Great news, we are thrilled you are pleased with them!
Best wishes,
Original BTC
We absolutely love this product
We absolutely love this product! It's so unique and eye-catching. These two lamps are going to be the standout feature in our brand-new kitchen!
6. august 2024
Besvarelse fra Original BTC
Hi David,
Thank you for the great review, so pleased to hear you are happy with our lights. Send us some pictures when complete if you can, we would love to see them up and in place!
Best wishes,
Original BTC
Easy website to navigate
Easy website to navigate. Even easier to order. And thank you for the speedy set up of our trade account.
30. juli 2024
Besvarelse fra Original BTC
Hi Michael,
Thanks for the great feedback, it's excellent to hear you are happy with the service provided.
Best wishes,
Original BTC
Obtaining products from overseas isn't…
Obtaining products from overseas isn't always easy but Original BTC made ordering simple, concise and a breeze. The local rep was very helpful and informative, and the whole process was flawless. We received our beautiful fixture in perfect shape and are very happy with the whole experience. Thank you Original BTC!
29. juli 2024
Besvarelse fra Original BTC
Hi Steven,
That's excellent news, we are glad to hear you had a smooth buying experience and are pleased with your light.
Best wishes,
Original BTC
Besvarelse fra Original BTC
Hi Mark,
Thanks for the review 😊
Best wishes,
Original BTC
Besvarelse fra Original BTC
Hi Elma,
Good to hear, thank you for the 5-star review 😊
Best wishes,
Original BTC
Besvarelse fra Original BTC
Hi Duncan,
Thank you for the positive feedback, it's always great to hear from a happy customer! 😊
Best wishes,
Original BTC
Our country pub
I have used original BTC for years, they have great products and give great service at a competitive price.
17. juli 2024
Besvarelse fra Original BTC
Hi Chris,
Thank you for the 5-star review, we appreciate your feedback 😊
Best wishes,
Original BTC
Great service, great product
16. juli 2024
Besvarelse fra Original BTC
Hi Patricia,
Thanks for the 5 star review, always great to hear from a happy customer 😊
Best wishes,
Original BTC
The lamp was wired incorrectly with…
The lamp was wired incorrectly with leads tangled around the frame. It took 2 skilled electricians 1.5 hours to correct, at first they didn’t think it would even be possible. I have another 4 BTC lamps but was disappointed in the quantity of this should have been checked before dispatch.
19. juni 2024
Besvarelse fra Original BTC
Hi Florence,
Thank you for reaching out to us and bringing this matter to our attention.
We sincerely apologise for the inconvenience you experienced with the wiring of your lamp. We understand how frustrating this must have been, especially considering the time and effort required to rectify the issue.
Please be assured that we take your feedback seriously and have raised a case to follow up with our maker internally to ensure this does not happen again.
Apologies again!
Best wishes,
Original BTC
Great customer service
Wanted to change a product after realizing that the product which I bought did not fit the color in my bedroom. OBTC was wonderful, no questions asked, very positive and friendly and I could exchange for a different product without any issues.
5. juli 2024
Besvarelse fra Original BTC
Hi Jade,
Thanks for the 5-star review, it's excellent to hear you are happy with the service provided.
Best wishes,
Original BTC
Chris Lewis was excellent
5. juli 2024
Besvarelse fra Original BTC
Hi Robynne,
Thanks for the great feedback!
We hope you enjoy your light for many years to come!
Best wishes,
Original BTC
Besvarelse fra Original BTC
Hi George,
Great to hear, thank you for the positive review.
Best wishes,
Original BTC
Customer service is great
Customer service is great. We bought 3 lights, all the same and our electrician sucessfully installed 2, but had issues with the 3rd. BTC is replacing the 3rd one. So refreshing to have personal support from a company. We have bought previous fixtures from BTC as well and love the look and quality of the products.
9. juli 2024
Besvarelse fra Original BTC
Hi Anne,
Sorry to hear you have had some issues with your order.
Hopefully it all gets resolved soon.
Best wishes,
Original BTC
I love this company!
I love this company. The designs are unique and amazing, and everyone is so friendly and helpful.
22. maj 2024
Besvarelse fra Original BTC
Hi Suzy,
Thanks so much for the glowing review and for choosing us for your lighting😊
Best wishes,
Original BTC
Beautiful products
5. juli 2024
Besvarelse fra Original BTC
Hi Alexandra,
We're glad you like them ❤️
Thanks for the review!
Best wishes,
Original BTC
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