The very kind help provided by Dara, manager of the Chelsea Harbour showroom.and exceptional service from him, followed by a speedy delivery makes for a happy experience.The product itself is very att... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Very helpful company.. beautiful lights .. expensive but handcrafted. Sales dept very prompt , gave good advice and answered emails speedily. Fittings came immaculately boxed and arrived saf... Se mere
Virksomheden har svaret
So many things are "designed in the UK, made in China" but not with Original BTC. I love that Original BTC still manufactures in the UK. Beautiful lights - I have used the clip-on Hector lights as rea... Se mere
Virksomheden har svaret
Nous sommes passés aujourd’hui en boutique pour faire une Demande de devis pour des luminaires. Nous avons bien été conseillé pour notre appartement qui est en cours de rénovation. Nous remercion... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Original BTC designs and manufactures lights that enrich spaces with warmth comfort and character. Rooted in British heritage yet embracing modern innovation every piece is handmade in England. From initial concept and material selection through to meticulous hand-finishing each stage reflects Original BTC’s unwavering commitment to quality. Its collection also includes the Davey Lighting range whose heritage pieces are still crafted using time-honoured techniques alongside contemporary models. Founded in 1990 by Peter Bowles with early icons such as the Hector Dome Table Light Original BTC remains an independent family-run company with showrooms in London New York Paris and Munich.
Kontaktoplysninger
228 Design Centre, Chelsea Harbour, , SW10 0XE, London, Storbritannien
- 02073512130
- customerservice@originalbtc.com
- originalbtc.com
4,8
Fremragende
742 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Original BTC
Hi Sarah,
Thanks for the 5-star review 😊
Best wishes,
Original BTC
My sconces and lantern are beautifully…
My sconces and lantern are beautifully made. I am looking forward to having them installed in our new cabin. I received the packages in a timely fashion and in good order.
25. juni 2024
Besvarelse fra Original BTC
Hi Krista,
Thank you for the 5-star review! We're glad to hear you are pleased with them. Enjoy your new cabin and lanterns 😊
Best wishes,
Original BTC
High quality craftsmanship and excellent customer service
Chris was a terrific help to me in making a lighting choice.
18. juni 2024
Besvarelse fra Original BTC
Hi Mary,
Thank you for the 5-star review and fab to hear Chris was able to help you in making the right choice!
Best wishes,
Original BTC
Love my wall lights
Love my wall lights, very quick and efficient delivery. Would recommend this company.
25. juni 2024
Besvarelse fra Original BTC
Hi Maureen,
Amazing news, so pleased you like them!
Thanks for the positive review.
Best wishes,
Original BTC
Beautifully designed and made in Britain
Great variety of interesting designs, knowledgable staff and, best of all, beautifully crafted products designed and made across the cities of Britain. If only we had more companies here like this.
21. juni 2024
Besvarelse fra Original BTC
Hi Louise,
Thank you for your wonderful review! We're thrilled to hear you appreciate our designs, craftsmanship, and knowledgeable staff. Your support for British-made products means a lot to us!
Best wishes,
Original BTC
Besvarelse fra Original BTC
Hi Lucy,
Thanks so much for the great review and choosing to product your lighting through us 😊
Best wishes,
Original BTC
Have not received product
I still have not received my $5k light, 12 days after the quoted arrival time. I’ve tried calling and email Original BTC multiple times without any response.
7. juni 2024
Besvarelse fra Original BTC
Hi Theresa,
We are very sorry to hear you have not received your delivery, it looks like it has been held by Fedex so we have contacted them today asking for an update urgently.
Best wishes,
Original BTC
Fantastic and beautiful products…
Fantastic and beautiful products packaged extremely well and delivered very quickly. Love all of BTC’s products
6. juni 2024
Besvarelse fra Original BTC
Hi Emma,
Great to hear you love our products!
Thank you for the 5 star review 😊
Best wishes,
Original BTC
I love the fixture and quality
I love the fixture and quality. It’s perfect for the space. As shown online.
14. juni 2024
Besvarelse fra Original BTC
Hi Lynn,
So pleased to hear you love the light and it works well in the space, we hope you enjoy it for many years to come.
Best wishes,
Original BTC
Quality product as described
Quality product as described, well packaged and no hassles with delivery
4. juni 2024
Besvarelse fra Original BTC
Hi Brendan,
Great news! Thanks for the 5-star review.
Best wishes,
Original BTC
Helpful
Helpful, knowledgeable, polite staff. Excellent product knowledge. Can do positive attitude. Staff appeared proud of their brand and are clearly a strong team with respect for each other and their roles. Open a showroom in Witney please.
22. maj 2024
Besvarelse fra Original BTC
Hello,
Thank you for your fantastic review! We're delighted our team impressed you. Thank you for choosing us for your lighting!
Best wishes,
Original BTC
Love them!
I love the products which look even better compared to the site. However, delivery time took little more than expected without updates in the meantime.
20. maj 2024
Besvarelse fra Original BTC
Hi Kat,
Thanks for the review, it's great to hear you're happy with the products 🙂 Apologies if the product took longer than expected, I can see the order was on a 2-3 week lead time as we needed to make the lights to order.
We hope you enjoy your lights for many years to come!
Best wishes,
Original BTC
Very friendly and quick response
Very friendly and quick response, great customer service and support
21. maj 2024
Besvarelse fra Original BTC
Hi Brian,
Thanks for the lovely review.
Best wishes,
Original BTC
The lights were great but I would…
The lights were great but I would recommend including the bulbs or pointing out when ordering to add them to order. Now I have to submit a separate new order
26. april 2024
Besvarelse fra Original BTC
Hi Nathan,
Great to hear you're happy with the light purchased. Sorry you were expecting a bulb with it, it does mention it in the specifications section but I will absolutely pass on your feedback to see if we can make it clearer.
Best wishes,
Original BTC
So happy with my table lamp
The lamp was delivered,well wrapped, and on time.
I bought the floor lamp version some years ago. Now I have the matching table version. I am so happy with them.
2. maj 2024
Besvarelse fra Original BTC
Hello,
We're delighted you love your table lamp! Thanks for choosing us again and for sharing your positive experience. Enjoy your beautifully matched set 😊
Best wishes,
Original BTC
Besvarelse fra Original BTC
Hi William,
Great to hear you were happy with the service provided.
Thank you for the positive review 😊
Best wishes,
Original BTC
Beautifully made smart light
Beautifully made smart light, transforms the living room!
30. april 2024
Besvarelse fra Original BTC
Hi Rosemary,
Excellent to hear! Thank you for the 5-star review 😊
Best wishes,
Original BTC
The quality of the products is on…
The quality of the products is on another level in terms of how the fittings are made and the materials used to manufacture. My favourite lighting brand. My electrician was super impressed by the quality too!
22. april 2024
Besvarelse fra Original BTC
Hello,
Thank you so much for the review and your kind words, it really does mean a lot! 🥰
Best wishes,
Original BTC
Simple ordering process swift delivery…
Simple ordering process swift delivery and particularly good back-up from the BTC team.
26. april 2024
Besvarelse fra Original BTC
Hi Caryl,
Good to hear, thank you for the 5-star review.
Best wishes,
Original BTC
Excellent service!
Excellent service!
The team operates with remarkable efficiency, consistently achieving impressive delivery times.
24. april 2024
Besvarelse fra Original BTC
Hi Paola,
Thank you for the 5-star review, we are thrilled you are happy with the service provided.
Best wishes,
Original BTC
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