Optimum Anmeldelser 

Optimum was Awful they were horrible to communicate with. Our router wasn't working and they tried to walk me through a 2 hour list of things I had already tried and tried to blame me before sending someone out and then trying to charge me for the representative that they sent out. If there are any other internet service providers in your area I highly recommend that you go with them not with Optimum. Optimum is one of the rings of hell.

The worst internet service provider. The level of bullshit they come up with is astonishing. Their service is the worst and they lure you into getting their service. The promotional price they give you is a bunch of lies. I ended up paying double the amount I was paying with Verizon in 2 months. Never again!! If you are a business owner STAY AWAY FROM OPTIMUM!! If I had the time I would’ve sued them by now for lying and scamming!!

Impossible to connect to a human being via phone (20 min for call back- which is a nice feature to choose so you're not on hold the entire time) or live chat without logging into an account - even though I have the latest bill/account number in front of me. I was just trying to gather information for them, not make ANY changes to their account or discuss billing, just gather information at this point. I wanted to speak to a retention specialist regarding the fact my aunt and uncle are paying over $400 a month in New York. They have been loyal, long-term customers. They happen to be senior citizens, retired, on a fixed income. Outrageous prices and fees. Highway robbery especially for people over the age of 65. Unacceptable.

Rating: ⭐☆☆☆☆

If I could give Optimum Mobile zero stars, I would. Switching to this service has been one of the biggest mistakes I’ve made. They lure you in with "affordable" bundles, but you quickly realize you’re paying for a service that barely functions.

The "Service":
I’m consistently met with dropped calls and data speeds that feel like they belong in 2005. I’ve had better connectivity in the middle of the woods than I do in the heart of the city with "5G." Half the time, my texts don't even send, leaving people wondering why I'm not responding.

The Billing Trap:
The transparency is non-existent. My bill has fluctuated with "hidden fees" and "activation charges" that were never mentioned upfront. Linking your mobile account with your home internet for the promised discount is a bureaucratic nightmare that their own staff can’t seem to figure out.

Customer "Support":
Calling their support line is like stepping into quicksand. You’re passed from one outsourced agent to another, none of whom have the authority to actually fix a problem. They are trained in "retention scripts" rather than actual technical support. I spent hours on hold just to get a port-out PIN that they purposely make difficult to find.

Verdict:
Do not fall for the promotional pricing. You will pay for it in stress, lost time, and a phone that is essentially a paperweight whenever you leave your home Wi-Fi. Go to a provider that actually values its customers and understands how a cellular network is supposed to work.

BEWARE!! Getting in was easy getting out it next to impossible. They will put you on hold and transfer you multiple times. One hand does not know what the other is doing and they charge you a full bill no matter when you terminate and then change a disconnect fee. They are very hard to understand it is Horrible!!

*Service was at best intermittent.
*Spend literally 30 min to HOUR on the phone explaining to incompetent "service techs" that the problem was not with internal modem / router.
*NEVER would be a service technician "in the area", frankly I know your ex-service techs and they all quit your company because of apparent lack of business ethics optimum had with them and their clients.
*Upon finally getting fed up enough to disconnect optimum service, then I had to FIGHT my way through at least half a dozen other optimum reps, who's main goal in life was to try and talk me out of disconnecting service by offering me anything I wanted, who all were told I would NOT stay with your service even for FREE.
*I finally fought my way through the last of the "optimum warriors" and passed onto whomever… it was negotiated that I did NOT have to pay for a FINAL month of service because my cancelation was on the FIRST day of a billing cycle and because to make up "for all the hassle" and to make retribution for over 80% of the time I was with optimum I had NO SERVICE.
*Apparently this last person was doing NOTHING to notate any of that conversation and was bold face LYING to me about what she was capable of offering.
*20+ days later I start to get text messages, emails and phone calls from optimum THREATENING to turn my "delinquent" account over to a collection agency!!??
*Of course, as previously said, NO ONE in the company could find ANY record of ANY phone calls that I had been "dissatisfied" with ANY service I ever had with optimum.

*Optimum, I am glad you guys sent this survey and I hope you read it, because I'm about to post it all over the web, google, yahoo, on your site, the BBB…. ANYWHERE and EVERYWHERE I can to get the word out about the SHADDY, UNETHICAL, LYING THIEVES that the company optimum is.

After having this awful and I mean awful service all around for 2 years! I finally got away from them! Not only is the service awful so is customer service! Business owners please for the love of God stop hiring people who hardly speak English! I will NEVER use them again! I would rather have no internet than deal with them again!!!!!!!!

Pa still never got my promo gift card! Pfft!

Good evening! I am David Lee Harris from West Virginia and I am living in Brazil now. I have problems with my cellphone here in Brazil where I am living since March 2026. I went to Optimum mobile service where I bought it and paid it off and I got an email that the payment was done. Unfortunately the telephone company didn’t unlock my phone and I cannot use it here in Brazil at all. I have contacted Optimum mobile service for many times and the problem was not solved. Could you please help me?

I have had enough with the lying and the bullshit! First off, do not write back saying "We are so sorry you are experiencing this," Because it is a lie. These people are immigrants who should not be allowed to work in such an environment because they do not know what they are doing. This crap goes on and on and on, and they lie. They fix it for a day or so, then it's right back in the same condition, no internet, the same thing over and over.

This whole corporation is crooked because they don’t care. I run a YouTube channel. I have lost subscribers because I can't go live or I cannot upload a video as promised to my viewers and subscribers.

I will file a lawsuit and report them to the FCC, and they will pay me back for the loss. They are making you pay their price for something that does not work and leave you in the dirt because they don’t care. They do need to be shut down, and if enough people come forward can make that happen. I will be posting all this all over social media, and I will get this spread.

You're going down Optimum Internet! People have had enough of your crap and lies, and high prices for services that don’t work!! Stop paying your bill with Optimum, it is not worth any of the price. A petition will be started to shut them down ASAP.

This has been happening for several years and keeps getting worse.

Terrible service, liars, and scammers!! Trying to scam my elderly parents. Company needs to be shut down immediately. Lawsuit loading!

I moved and canceled the service. While I was with them I had over payed on my bill. Called them a few times to get my money back. They told me that would pot it pot back on my card several times but never did. And every time I called. They tried to get me to go back on there mobile phone service. Talking there service is good were i moved to its not.

I use Optimum for cable and internet. They are my only option. My inbox exceeded its limits and bounced incoming e mails. I phoned customer support. I was connected to a representative. Sound quality was poor, the representative was very difficult to understand. He proceeded to switch my phone carrier from Verizon to optimum, against my wishes, while denying he was actually doing that. After much time spent we returned to the e mail problem which was the reason for my call, which I am repairing. I was then switched to another representative which I realized now was an activation of my unwanted phone carrier switch. After twenty + minutes of arguing, the transaction was ( hopefully) voided. Meanwhile I was charged 25$ fee for activation even though that was cancelled. I am disputing that with credit card company. This was one of the worst customer experiences of my life I am 73 years old. This company is predatory, aggressive, and lacking customer relations skills

We have been a customer of Optimum for over three years, not by choice. There are a monopoly in our area and they provide horrific service and terrible customer support. We are currently in a nine day Internet outage,not our first, with more than eight technicians coming out to unsuccessfully reinstate our service. Every time a technician comes out and does one small part of the larger process that needs to be completed they close out their ticket and the system assumes that our service has been restored. What kind of technology company is this? I have never seen such incompetence in my entire lifetime and I’ve been in business for a very, very long time.

I have been an Optimum customer since 2000.In the last few years, my internet-only bill has jumped from $80 to $126. Because of medical bills related to two surgeries in 2025 and ongoing physical therapy, I am running out of money. I called Optimum hoping they would cut me a break. They have done it before, when when husband died.
I rep I got spoke just like a salesman. He told me that I could lower my bill by switching my mobile service to theirs. I have researched Optimum Mobile and found nothing but bad reviews. I said I did not want their mobile service, but he kept relentlessly pushing it on me as if I were a stupid old woman who just couldn’t understand that he was offering me an “amazing” deal for something I didn’t want. He kept apologizing and saying he only wanted to help, but I wasn’t born yesterday, and I resent being subjected to high pressure sales tactics. He was like a timeshare salesman. At some point, a company’s respect for the customer is more important than the money.
So I am now looking for an Internet provider who values their customers, at least more than Optimum does. Verizon is my cell carrier, and I’ve heard FIOS is really good. It’s unfortunate. At the right price, I would have stayed with Optimum. In the 26 years I’ve been with them, this is the first truly terrible experience I’ve had with their “customer service.” He just didn’t listen to me.
Apparently there was some kind of corporate change in 2025. It has not been for the better.

I had a deeply frustrating experience with Optimum (Suddenlink). After canceling my service, they sent me a prepaid FedEx label to return my equipment which I did by dropping it off at FedEx inside Walgreens. I received a confirmation text from FedEx, but Optimum still charged me for the equipment, claiming they never received it. There was no prior notification—they just billed me without warning. I expect an immediate reversal of this charge.

I am extremely disappointed with Optimum. They seem to have a policy of increasing prices by at least 20% every single year without any improvement in service. What is most upsetting is how they treat low-income seniors. On a fixed income, these massive annual hikes make the service nearly unaffordable. It is easily the most expensive provider in the area, yet the value just isn't there. Do yourself a favor and look for any other alternative.

I’ve had a good experience with Optimum Internet, but unfortunately my experience with Optimum Mobile has been extremely frustrating and disappointing.

I was upsold on adding mobile service for only $10 a month, along with incentives like a Disney+ bundle and a free Galaxy A17 device. Based on those representations, I decided to switch my mobile service and also added a second line for my son.

On February 3, 2026, I paid $42.44 for that second line. The service initially worked, but then suddenly stopped. I later found out the line had been canceled.

I immediately confirmed with Wells Fargo that my payment of $42.44 was successfully processed. Despite this, Optimum Mobile denied my refund request and insisted that payment was never received.

In addition, I complied with a request from Optimum’s Fraud Department to submit identity verification documentation regarding the promised Galaxy A17 device. I provided the requested documentation promptly. I then spent hours on multiple calls and chats with different representatives attempting to resolve the service interruption and billing discrepancy—without resolution.

In addition, I never received any communication about setting up my Disney+ subscription and in future calls I was told I was given false information because that promotion was no longer valid. Essentially, I was lied to in order to sign up.

I also emailed the Director of Customer Relations twice and never received a reply.

At this point:

I was promised a Disney+ subscription that does not exist.
I was promised a free Galaxy A17 device that was never delivered.
My paid mobile service was canceled despite confirmed payment.
My refund request was denied despite bank confirmation.
I have spent substantial time attempting to correct errors that were not mine.

It’s incredibly frustrating to be charged for a service that was canceled and then be told the payment doesn’t exist—even after bank verification. The lack of accountability and support has completely overshadowed what started as a positive experience with their internet service.

I would strongly caution anyone considering switching to Optimum Mobile to proceed carefully and keep detailed records of all payments and communications.

This is by far the worse internet company I have ever had. They promised us to pay off our current phones for transferring companies then didnt do it so we were out of phones for a week then we finally got ahold of someone they refused to give us our transfer pin and just kept trying to sale us more stuff awful customer service

What a horrible experience with optimum. Called to get transfer pins to switch our service. I was
on the phone for more than tso hours trying to get the pins. After the first guy ran through all his
deals and I rejected them he transfers me to whoever gets you the pins we suddenly lose cell
service. those pos's cancelled our service before i even got the pins, Vindictive $hit! Then I call
back on a landline (because they shut off our service) the one i spoke to assured me that our
service was still active (yeah right, so why did our phones magically start saying not register on
a network and emergency calls only). Then won't transfer me to get the pins until I give her a
reason that we are transferring our service. By this time I'm getting super angry, I ask for a
supervisor after two minutes she comes back and says two more minutes. After two more
minute gets back on and tells me there is none available, I hang up, she calls back says one will
get back to me with 24 hours. i hang up again she calls back and asks if I still want to escalate
it. I said no, I just want my pin. She then tells me that I have to give her a reason or she can't
transfer me. So we went round and round about that, Finally I said because your customer
service sucks. She wants to know why. WHY!? ARE YOU KIDDING ME!? Then she won't
transfer me without telling her the deal I'm getting. I told her that's really none of your business.
Still won't transfer me. So I lied to her because as I said, none of your business. So I finally get
to the magic man with the sought after pin numbers. He said the same, I have to give him a
reason. I said, ARE YOU KIDDING ME!? Don't you people share information> I've told no less
than four people already. So he goes into salesman mode tries throwing all these deals at me. I
told him after what I've been through with you people today you could make it free for life and I
still wouldn't take it. Tries again, I said did you think I was kidding?. Says I have one last deals,
you can say no and then I'll get you the pin. Told him I'll save us some time and say no now. And
everyone I spoke with had an accent you could cut with a knife. Not being racist either, my wife
is from the Philippines and has a heavy accent, tells me they out source their call centers

Optimum Internet has been a complete disappointment. They lure you in with a reasonable price for the first year, and then suddenly the bill skyrockets with no real justification. It feels like a bait-and-switch.

What’s even worse is trying to cancel; they make it unnecessarily difficult and hit you with outrageous fees just to leave. Customers shouldn’t feel trapped like this.

Definitely not worth the hassle or the hidden costs. I wouldn’t recommend Optimum to anyone looking for transparent pricing or fair service. This company is trash.