Three days after placing an order on their website, I received an email saying one of the items was out of stock and it could be over a month before it might be available again. (I’d like to know wh... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Have an easy way to tell you of problems I think the product is good but have problem opening with button have to open tailgate and pull cord . The message you sent me was send video of trying to open... Se mere
I have a 270 awning on my 2019 Ram 2500 adventure truck, replacing an trusted ARB awning, I have arthritis in my hands that made the ARB to difficult to use. The Openroad 270 is amazing, fast easy... Se mere
My experience with OpenRoad has been a positive one. I have their RTT, 270° awning and storage cases. They’ve been helpful in getting replacement parts like the RTT cover - I broke the zipper - reache... Se mere
Virksomhedsoplysninger
Kontaktoplysninger
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 85 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Wish I had seen these reviews before…
Wish I had seen these reviews before ordering anything from OpenRoad4WD. There customer service is non existent A-I chatbot. I ordered and did receive my RTT and noticed that a side latch was missing and allowing water to penetrate the RTT. I have tried multiple times over several months to get this resolved and get a replacement for the missing latch that should have come with the RTT that I paid for. Like many others with negative reviews of this companies customer service, I have been promised on several occasions that my missing part will be sent out immediately and I will receive a tracking number. I have communicated via email with the sales department several times and they are no better at getting this resolved then this so called customer service agent Lulu. At this point I do not think this is going to get resolved and I am stuck with a leaking RTT that I wasted my money on. Update, I’ve been told once again(I’ve lost count by now) that my part will be shipped the next day and I will receive an email with tracking information. Once again nothing. I have checked my emails, spam, junk, all and primary and nothing. I would like to know where this email that I’m supposed to be getting is at. At least take a snapshot of the email

Besvarelse fra Openroad4wd
Damaged and Defective Open Road 4wd Aluminum Truck Topper
UPDATE to my review 4 days ago titled: Damaged and Defective Open Road 4wd Aluminum Truck Topper
After contacting the company via email last Sunday evening Open Road did respond to me through Trustpilot and personal email. They stated to me that they would send out a replacement part to replace the the door frame that was clearly damaged and defective with a broken aluminum weld that they clearly wrapped up and placed into the shipping box while suggesting the part was damaged in shipping (although there was absolutely no damage to the shipping box). In retrospect, this practice reminds me of a DAMAGE DUMPING TACTIC that unscrupulous companies use to save money. They assured me they would be sending out the replacement part on Wednesday 7/22 with a tracking number. On Tuesday 7/21 (the day before) I received another email letting me know they don't stock the part as a stand alone product and they would need to ship in to their warehouse a complete truck cap unit and take the front window frame out of the box and send it to me but they wouldn't be able to send it out until Friday 7/24 (today). So around mid day I emailed Open Road that I haven't received any communication regarding the product being shipped nor any tracking number associated with it. It's now 9pm mountain time here in Idaho and I still have not receive any email from the company regarding shipping or tracking number. In my emails back to them I have been reasonable and understanding. Either the people handling the coordination of this are incompetent or they just don't really care enough to follow through like a reputable company should. If there's a competent-capable leader within the team at Open Road I ask that you stand up and make yourself known and take charge of this situation and own the follow through of your company's mistake. Please do it with integrity, due dillagence and in a timely manner. Please don't send another response to me here just to manipulate me or the reader of this review to make it seem like you have good business practices. Just get the job done! I will be contacting The Better Business Bureau and Affirm on Monday to file a complaint. Thank you for your attention to this matter.

Besvarelse fra Openroad4wd
Purchased 180 Awning on 23 June 26 and…
Purchased 180 Awning on 23 June 26 and still to this date have not received any communication from this company.
Have called numerous times and it will ring for three rings then hang up. Have tried messaging them on their website which states it is monitored between 11am-8pm Monday to Friday with no response.
At this stage i want a refund but no way of contacting a company that clearly does not care about their reputation.
As a business owner myself who was looking at becoming a stockiest of their products, I have certainly thought again about that as customer service is the most important thing to me.

Besvarelse fra Openroad4wd
Ordered a 270 degree awning 21 days…
Ordered a 270 degree awning 21 days ago. I was supposed to pick it up in Morrabin, Victoria. Have received no update on order. I can't get through via email or phone. Starting to think this is a scam.

Besvarelse fra Openroad4wd
No communication
No communication, no customer service, no return calls, no return email, their chat is a bot that no one monitors. Terrible company, don't know how they have stayed in business 10 years. No one gave a steaming pile about me or my order until they got the chargeback from the credit card company then amazingly I got 5 calls in 3 days! Too little, too late!
I purchased the showering awning v2 and…
Update: all my issues have been addressed. Daniel was awesome and has excellent customer service. I was so pleased by his customer support that I ended up ordering an awning thru him. From what I heard, they are currently working on building a better customer service team. All unlike me, be patient and all will be taken care of!
I purchased the showering awning v2 and found multiple issues.
1. not all parts were included in the shipment that was stated on the owners manual pamphlet.
2. shipping box came as if someone opened it and repackaged it.
3. they sent me a completely defective product that is unusable. the insides seemed to be installed by someone with no eyes apparently. everything was inside out, upside down, or attached in a completely wrong spot.
4. i emailed 3 times to get warranty or refund and they have yet to respond.

Besvarelse fra Openroad4wd
Openroad4wd Lack of Customer Service
Seems like they actually respond here. After purchasing their 270 awning, it arrived damaged. I have tried for a few days to reach them with no response. This awning is reportedly great, but paying what I paid and getting zero customer service is really upsetting.
Openroad4wd has since replaced the awning! Happy to have it resolved, but they need to improve their customer service.

Besvarelse fra Openroad4wd
No communication. Still don’t have purchased item
Placed an order for quick-open overland shower with tank on June 23rd. Received confirmation email for purchase only. Have emailed and called them for updates. No response and still have not received purchased item. Phone number provided does not work. I had heard good reviews about this company and their products but will not be purchasing from them or recommending after this

Besvarelse fra Openroad4wd
Terrible reponse time
Can i even give it a star rating - Extremely frustrated at the lack of repsonse or I should say no response given on an order update. I purchased the 180 awning with walls on June 26th and have recieved nothing yet charges still are hitting my card - also looking to cancel order becuase this is absolutley ridiculous. I have sent over 10 emails asking for clarification and not one response has been given.

Besvarelse fra Openroad4wd
My order arrived on 4/30/26 and I think…
My order arrived on 4/30/26 and I think I received a returned item. I was missing over half of the hardware and rubber seals. Also the rack was scraped and missing paint. It is now 7/7/26 and I have sent over 25 emails and callback requests with no reply. Just an AI chatbot. Buy products from a company that will provide support if you have issues. Avoid Openroad 4WD

Besvarelse fra Openroad4wd
Shipped the wrong item
Shipped the wrong item. Now they do not answer the phone or get back to me in any way to return/exhange or refund my money.

Besvarelse fra Openroad4wd
Stay a way from this company
Stay a way from this company
My winch got malfunctioning in less than a year, under warranty, winch didn’t respond to stop and get pulling thru the bumper and getting in fire.
The worst not yet to come, their customer service is not a way to contact
A robot call Lulu it’s only thing you communicate once.

Besvarelse fra Openroad4wd
Truck cover came in damaged and the…
Truck cover came in damaged and the same as everyone else they will not respond and will not call back after a “request” is sent. DO NOT BUY FROM THEM! $800 lost

Besvarelse fra Openroad4wd
Product arrived and communicating with the staff!
Ok so major update: originally there was some communication issues with this company but I was patient and they did get back to me! Running a business is tough and you never know what the person on the other end is going through so although frustrated, I gave them grace. They did reach out and everything was cleared up and both the awening and side walls showed up. Very excited to install this product and it's appearance even just unboxing shows it is good quality! I appreciate the team at Openroad working with me!

Besvarelse fra Openroad4wd
Awning I purchased was defective
Awning I purchased was defective. They would not help my after purchase. I just needed one piece replaced. I would have paid! Truly an awful company.

Besvarelse fra Openroad4wd
If I could put zero stars
If I could put zero stars, I would
I literally have not even had the product shipped out and when I clicked for the exact Macon model of my vehicle once it hit to the cart and process the order is for a different year and bed size for the truck cap and it’s already shipping. this is currently happening right now and I have had no contact from these pieces of crap
Do not order you will lose your mind
It’s worse going to another reputable place
And pay the extra money for quality, product and quality customer care. These people are absolute shit.

Besvarelse fra Openroad4wd
There is no customer service
There is no customer service or communications whatsoever. It's been a week trying to reach out as they only delivered half my order which should have been delivered the same day as it's a bundle purchase.

Besvarelse fra Openroad4wd
STAY FAR AWAY FROM THIS COMPANY!
I’ve had my awning for less than 3 months and I already have two small holes in it where the poles meet the material. There should be some type of reinforcement of the material in these locations in my opinion. I emailed OpenRoad4wd 4 days before even getting a response from them. This is the exact response I got from LuLu if that’s even a real person.
Hi,
First of all, I sincerely apologize for the delayed response.
And thank you for sharing the pictures with us. We really appreciate you taking the time to document the issue.
We’re very sorry to hear about the small tears on your 270° awning, especially after only a handful of uses.
Based on the photos, we would currently recommend using a waterproof repair tape or outdoor fabric repair patch to help reinforce and seal the affected areas. This is usually the quickest and most effective temporary solution to prevent the tears from spreading further.
At the same time, we’d also like to help compensate you for the inconvenience, and we can offer you a partial refund for this issue.
Please let us know your thoughts, and again we truly appreciate your support and understanding.
----------
Take care,
Lulu
Customer Service
Overlanding | Off-road
Cannot believe this is a real response to my issue. Why on earth would someone patch their mistake knowing that the issue will eventually get worse in hopes by that time it would be outside the warranty period. Customer service even states in the email that it’s a temporary fix??? When asked how to proceed with shipping it back for a refund I got no response or help. I will never buy another product from this company. I DO NOT RECOMMEND THIS COMPANY TO ANYONE FOR ANY OF THEIR PRODUCTS!

Besvarelse fra Openroad4wd
Absolutely terrible customer service…
Absolutely terrible customer service and very slow shipping times. Then if you cancel an order they fail to even fullfill in an remotely timely manner, they charge you 6%.

Besvarelse fra Openroad4wd
Terrible customer service & missing parts
I was initially very happy with my purchase of a shower awning and 10gal water tank for my cross country trip. I installed the shower awning and loce that. HOWEVER, I went to install the water tank and the box had "Damaged missing parts" written on one side and sure enough the mounting brackets and hardware were missing.
I emailed them and expressed my frustration as this was almost a $1000 purchase. I stated very clearly what was missing and provided pictures of the box and empty hardware box. They emailed me back asking me to confirm what was missing.....so I did. Then they wanted my order number, so I provided that. After almost 2 weeks they finally let me know they shipped out the missing parts and would email me later that day with a tracking number. They did not ever provide me with a tracking number. I emailed 4 more times to no avail. A package FINALLY arrived after 2 and a half weeks with ONE bracket and a shower hose that I was not missing and NO HARDWARE. I am so upset. I emailed them AGAIN stating that they did not send me hardware and that I also needed another bracket. I also provided pictures of the box contents.
They emailed me back asking me to confirm what I was missing. I am BEYOND BEYOND BEYOND pissed at this point, I bought this setup over 2 months ago, and I have a cross country trip in a week and I am having to push it back because a chain of people can't do their jobs. If I cannot get the mounting hardware in a timely manner I will be disputing the charge for the entire purchase as it is no use for me if I cant actually use it.

Besvarelse fra Openroad4wd
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.







