By far the cheapest in the market! Customer service was very helpful with my request. I noticed on the site that they usually deliver to the site with a 28-ton lorry. I made them aware that this would... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Purchase decision based on best price compared to 6 other online retailers. Delivery was 3 working days. Couldn’t get WorldPay to work online so used PayPal after ringing up for some helpful, friendly... Se mere
Virksomheden har svaret
One of the best prices online, easy order process and free shipping (over a certain price). Delivery booked for a couple of working days later. Would have been better if I'd had a forklift but who has... Se mere
Virksomheden har svaret
I genuinely fail to understand why certain people are so intent on leaving 'fake' reviews on here! These guys are an absolute pleasure to deal with! The customer service is extremely high......I give... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Butik med isoleringsmateriale
- også i
- Butik med tagmaterialer
- Butik med udstyr til gipsvægsopsætning
- Byggemarked
- Leverandør af byggematerialer
- Leverandør af isoleringsmateriale
Skrevet af virksomheden
Online Insulation is a specialist supplier of Insulation and dry lining materials, based in the midlands and delivering throughout England
Kontaktoplysninger
Unit 7 Oak Business Centre Sileby, LE12 7PU, LEICESTERSHIRE, Storbritannien
- 01509 649065
- info@onlineinsulation-sales.com
- onlineinsulation-sales.com
4,7
Fremragende
1 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Order 18 packs of cavity insulation
Order 18 packs of cavity insulation, only 11 was delivered. Had to chase to get the remaining 7 packs but delivered soon after.
22. november 2023
Besvarelse fra Online Insulation
Hi Chui, thanks for your review. We are sorry that the balance of the 7 packs were not delivered until the following morning. We hope that this didn't effect your project in any way.
Gave you an options for delivery date…
Gave you an options for delivery date only to change the day before it arrived.
Customer services wasn’t very helpful!!
22. november 2023
Besvarelse fra Online Insulation
Hi Dean, you contacted us to ask us about a delivery time for a particular product. We told you 3-5 working days. 2 days later you placed an order and requested a delivery date in 2 working days. The best we could offer is 3 working days as we had already told you 2 days previously. We really couldn’t do any more on this occasion.
Besvarelse fra Online Insulation
Many thanks for your review Mark, we hope your project goes smoothly.
Decent price and delivery…
Online Insulation had in stock the product I was seeking at a decent price compared to others who had no stock. The website was easy to use as was making the payment. The whole transaction was easy and straightforward. The tiles came on the day I had asked for although there was a short delivery of 2 tiles. This didn't affect the project I was working on as I had to buy a few more tiles than I needed. Online Insulation responded to my e-mail the same day and organised a refund for the short-delivered tiles.
I would definitely use them again.
28. november 2023
Uopfordret anmeldelse
Besvarelse fra Online Insulation
Thanks for your 5 star review Jonathan. we are pleased you are happy with service and we got the refund sorted for you quickly. Please let us know if we can help with anything else.
Took payment then cancelled order
To start I was going to be charged delivery because I'd selected items from different categories even though the total exceeded the minimum spend. I paid, the money left my account. Within the hour my order was cancelled by email because they weren't able to deliver to my area but I had to wait several days for a refund. Surely area stock levels should be known if advertised for sale
21. november 2023
Besvarelse fra Online Insulation
Hi Neil, thanks for your review. As discussed on the phone, unfortunately we don't have a full range of stock available for delivery to rural Wales and the product selected is being phased out at the moment. As also explained, we refunded your card less than an hour after you had placed your order but the UK banking system can take a few days to show funds in your account. We did discuss all of this but you said you would leave a poor review in any case. We hope you managed to get your project completed.
Fantastic service from Rob explained to…
Fantastic service from Rob explained to me everything I needed and the delivery & prices were great, I would highly recommend this company and would use them again on my next project
27. april 2023
Uopfordret anmeldelse
Professional quick service
This is the easiest way to get my goods delivered quickly and efficiently. I was given fair prices and a timeslot that suited my needs. I will definitely be using this service again.
28. april 2023
Uopfordret anmeldelse
Great website, Great prices
Great website, great prices and amazing service !
What more can you ask for ? !!
I will be using Online again.
25. april 2023
Uopfordret anmeldelse
Excellent service at competitive prices
28. april 2023
Uopfordret anmeldelse
Fantastic Company
Fantastic Company
Brilliant service and competitive pricing
24. april 2023
Uopfordret anmeldelse
Brilliant experience and made it very…
Brilliant experience and made it very simple. All products were delivered on time and in perfect condition. I will definitely use again.
26. april 2023
Uopfordret anmeldelse
Great customer service
Great customer service, I always do business with these guys 👍
20. april 2023
Uopfordret anmeldelse
Besvarelse fra Online Insulation
Hi Gregory, Thanks so much for spending the time to send a review. It means a lot to us.
Fantastic service and price
A big thanks to Online Insulation. Rob was really helpful and nothing too much trouble. Excellent service at really competitive prices.
21. april 2023
Uopfordret anmeldelse
Besvarelse fra Online Insulation
Hi James, Thanks so much for spending the time to send a review. It means a lot to us.
ordered some insulation good price and…
ordered some insulation good price and delivery was brilliant
27. april 2023
Uopfordret anmeldelse
Besvarelse fra Online Insulation
Hi Matthew, Thanks so much for spending the time to send a review. It means a lot to us.
Fantastic service placed my order goods…
Fantastic service with gentleman on phone, placed my order goods delivered on time gentleman who delivered was very helpful, prices and delivery spot on, highly recommended , will use again no problems , Well done great service
24. april 2023
Uopfordret anmeldelse
Besvarelse fra Online Insulation
Hi Sharon, Thanks so much for spending the time to send a review. It means a lot to us.
Stop with the 'fake' reviews...Online Insulation are awesome!
I genuinely fail to understand why certain people are so intent on leaving 'fake' reviews on here! These guys are an absolute pleasure to deal with! The customer service is extremely high......I give them all my business and I just know I'm always in good hands with Online Insulation....NEVER had a problem with them so please everyone, I urge you to ignore these fake bad reviews and give them a go....you won't regret it...!
27. april 2023
Uopfordret anmeldelse
Besvarelse fra Online Insulation
Hi Elliot, Thanks so much for spending the time to send a review. It means a lot to us.
ordered goods was told 2-3 days…
ordered goods was told 2-3 days delivery, transport rang to ask if they could deliver it a day earlier, that really suited us thanks
12. april 2023
Uopfordret anmeldelse
Besvarelse fra Online Insulation
Hi Lyndon, Thanks so much for spending the time to send a review. It means a lot to us.
Read before you buy!
I placed couple of orders with this company on the second order i asked phoned up and asked to change the quantity. The guy told me to send an email, i said i need to do it over the phone because i am very busy and on the move. He said not you have to send an email. I said i want to to it now please then he hang up on me.
I wrote a genuine review to simply express my experience without a single lie. Instead of contacting me and trying to make it right, The owner of this company then went and left a revengeful review on my business which had nothing to do with this transaction or company. ITS UNBELIEVABLE. First time i have come accross someone like this. I would not reccomend anyone any dealings with this company.
24. april 2023
Uopfordret anmeldelse
Besvarelse fra Online Insulation
Hi, this is the same reviewer as below. Eric called to make a change to his order and was asked to clarify this by email as we don't take payments over the telephone, and we would need to see if the order could be changed due to it being out for delivery the following morning. He was then very rude and aggressive on the telephone telling us that he didn't have time to send emails and he would never use us again. Our operator did end the call as Eric was being so rude. Eric has since spent the last 24 hours leaving reviews on every platform he can find but he could have just sent one email to confirm the changes we wanted to make to his order. Eric has every right to his opinion but spamming all review sources does not paint a true picture of the situation.
We just asked him to send an email. Who knew that was so offensive.
Canceled the order without prior…
Canceled the order without prior warning.
24. april 2023
Uopfordret anmeldelse
Besvarelse fra Online Insulation
You have been extremely rude and aggressive on the telephone when you were simply asked to send an email to cover what you would like to add to your order. Our agent ended the call due to this but you have spent the rest of the day reviewing our business on public forums even though you didn't have time to send an email. as explained to you at the time, we are happy to add to your order but we don't (however much you shout) take payments over the phone.
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