Onestop Anmeldelser 

Was waiting outside since 5am desperate to get one box of pokemon for my daughters bday, was then told only 4 packs each when they opened at 6am, to later find out they sold all the boxes to the same guy that allways buys them! Me and daughters absolutely gutted!!! Feel discriminated against and they prioritise resellers over local kids!

“Very disappointed with the staff behaviour at One stop Sheldon Shopping Centre. My son became upset and instead of helping, a female member of staff laughed at him. I found this rude, insensitive and unprofessional. Customers, especially children, should be treated with kindness and respect.” 17/05/2026 .19:30 pm
The store is located at One stop Sheldon Shopping Centre, Coventry Road, Birmingham.

Absolutely awful experience with One Stop. I ordered from One Stop on Exford Avenue, Southampton, 2 bottles of cider 2 litre volume for delivery, they substituted them with 2 bottles of ale 500ml volume, I really don't know how they can think this is a fair or reasonable substitute, the store owners obviously don't care about customer service just about getting money from you by any means. ABSOLUTE FRAUD

One stop Hawkenbury Tunbridge Wells. I have a message through Vinted that my parcel has arrived at the shop. I went there and a member of staff with red hair and glasses couldn’t have been less helpful if he tried. He obviously didn’t want to look through the packages, he quite honestly couldn’t be bothered. He didn’t help me in any way and while I was at the counter he was looking over my shoulder at another member of staff with long brown curly hair who was obviously making faces behind my back because when I rumbled her she skuttled off really quickly. I went back again and insisted he carry out another check . He found the parcel again reluctantly in a pile I hand asked him to check earlier but he hadn’t. He told me even though he had his hand on it that I couldn’t have it until tomorrow. My complaint is more about his attitude than anything else. I have lived on the same road as the shop for 26 years and shop in there often, I have had instances of bad service in the past but he is by far the worst member of staff yet. It really doesn’t take a lot to be nice and he obviously doesn’t want to work there, he made that very clear. Such a shame as it used to such a friendly shop. If you want to know the staff, it was the evening of April 30th

As always, absolutely great attentive staff, a first class bunch who need a bonus. My gripe is about the most ridiculous sandwich combo. The butty in question is the Beechwood Ham, Egg and Chips. Who on earth authorised this abomination of a sandwich needs their head wobbling, and all the others who agreed, a ham and egg sandwich with fry style chips, we all like a crisp butty, but on opening the fries looked like aged grated cheese, I didn't know what I was letting my self into, absolute rubbish sandwich and someone needs to be fired, I like butties so I need to be hired.

Complaint on One Stop Store on Breckfield north road Address: 137–139 Breckfield Road North, Anfield, Liverpool
Postcode: L5 4QY :

Recently I've just had a terrible experience in this shop being with my little child.
Staff not trained in customer service and conflict handling.
They where shouting on me , with no reason.
While I visited this store intending to drop off my small parcel with relay shopping provider.
I came one day earlier to send a little parcel with relay and asked politely with respectful friendly attitude another woman staff simple question "do you know why some of my parcels getting missed, lost by relay ?"
puzzled maybe they will give me some information as another people might complained on relay provider and probably is not reliable enough or it happened something else.
As she has printed the yellow label, I've looked into my bag and said that unfortunately I had forgotten the parcel at home, after a label had been printed already.
I said to her that I'll take that label home and will stick it on my parcel and will bring it to their shop to drop it off (as I know that second time won't be able to scan again the same barcode to print a label for my parcel to be sent and won't be possible to send it).
Next day I came to send my small parcel with the yellow relay label printed in their shop and put it in the relay drop off bag.
One of the staff ladies is nice,has lovely attitude.
But 2 others manifested rudeness.
I said I didn't accuse anybody personal, I've only asked a question .

Manager came and said "You not bother coming anymore in my shop to pick up any of your parcels because we cancel all of them ".
I was shocked by their attitude because it wasn't reason for this.
And where shouting on me that I am banned from their store.
As the conflict where created by them, escalated unnecessarily I picked up the parcel from relay bag, start recording video and I have audio recording as well of all these scene as a proof how it was.
Why I was told I am banned from the store?
I felt intimidated, uncomfortable, experiencing emotional distress because of their unfounded rudeness.

I was concerned their attitude might affect negatively my little child in pushchair might be affected emotionally and being traumatized.
It shouldn't be like this.
They need to apologize for this and to be accountable for their behavior, reconsider their behaviour

One member of staff very rude when serving just stands there talking to other staff dont ignores you and if you want a bag just throw it on counts

Great company, Very friendly and leave you alone to browse all cars. They are very friendly and very helpful. I got my last car from here and gave me a good price for trade in . Would go here every time brilliant

Went to one stop on Northampton Road, Wellingborough as I needed a replacement electric key, was told by the assistant that "we dont sell them" i explained to her that i was told by my energy company that if a shop has paypoint or payzone then they should stock the keys, she just "no its your energy companies problem" and that she "hasnt got time for this" Her attitude was appalling, no customer service at all. Head Office needs to look at the comments and train staff on customer service,

Following the recent change in management and staff the store is no longer the friendly local shop it was, it’s unorganised and quickly becoming scruffy.

Terrible service this evening from our local one stop over charged £4 wouldn’t let me see a the input just randomly put £20 as the value I asked if he was sure he said yep. No receipt no nothing.

Awful experience I was going on a picnic so I ordered a cheese and ham sandwich and drink and some crisps and the sandwich wasn’t in stock so I asked if they could substitute so instead they cancelled my whole meal including my drink and everything and ruined my day out

This review is based on my experiences over the past week at the Durleston Drive branch in Bognor. Unfortunately there are too many issues to write a review for each one. Therefore, I've numbered them below.

1. Short staffing. Twice in the last week the shop has been closed in the morning due to low staffing levels. This is not a one off event.
2. Door locked until 07.30. The shop opens at 06.00 (in theory), but the door remains locked for the first 1-2 hours. I have waited for up to 5 mins knocking at the door before someone lets me in. Often people give up and walk away.
3. Empty shelves. Stock levels are always poor - particularly dairy products.
4. Lack of service. Often one member of staff has to serve at the main counter and the post office.
5. Rude staff. To be fair, this doesn't apply to all the staff. About half the workforce are friendly and helpful, but the others are either nonchalant or downright rude.

I hate giving reviews like this, but having experienced these issues for several months now, it's time to say it as it is. Easily the worst retail experience I've had in many years.

Stewart on the Welwyn Garden City, Peartree lane, was extremely rude not only to me but one of his young colleagues. This is not what I expect in any store I visit. This ‘man’ has no idea of customer service and needs retraining in being useful. Because of his attitude I will think twice before going in again. There are better convenience stores locally with 5 star customer service. I am very, very unhappy with this service and know that better service is available elsewhere.

Tachbrook Road Leamington spa £2.55 for a uncooked croissant, unfriendly service

It's bad enough when someone talks with a mouth full when they're eating and you know them, but this is the first time I've been served in a shop by someone calling me 'bruva' with a biscuit literally chewed up half hanging out of their mouth

Walked a mile to drop off an Evri parcel only to be told no parcels accepted until after 2.30 pm!!!! It was 12 noon. Shop totally empty!!!! Another very angry mile walk home. Pathetic that these shops are creating their own policies and neglecting to inform the customer. Absolutely ridiculous.

Today at about 10.30am ‘ish, I visited the store at Marsh view Court, Vange. On entering the store a large goods cage was blocking the aisle and a member of staff was in that aisle stocking shelves.
I asked the staff member if he could move the cage for me, politely, to which he replied No, walk all the way around! No apology or reason why he couldn’t, just no, not to my face but as he turned and walked away from me. The store had about 4 or five people waiting at the tills which partially blocked that way as well. I’m not adverse to walking but I am disabled and dodging items or people make it that little bit trickier, especially as I rely on the crutch to move about. The member of staff was completely oblivious to my situation even though he had looked me up and down whilst I spoke to him.
Maybe I’m old fashioned but I’m sure that the packet of whatever he had in his hand would have survived an extra minute not being on the shelf whilst he helped me. Oh well, a shop I shall not be using anymore!

I have had multiple issues with my parcels with this store. They offer a service but seem incapable of providing it. On one occasion the cashier had a go at me for dropping off parcels saying that there were too many and didnt I know there were other shops I could use ! I felt really uncomfortable. She also told me that I didnt even buy any items from the shop and she didnt like this ! Im sure the store makes commission on the parcels or why would then provide the service? One parcel i dropped off caused me hassle as they accepted the parcel but failed to print the address sticker. This caused me to have to contact the company and wait 48 hours to re do the address code.
I went to collect anothet one and was told they hadn't scanned it in properly and I had to contact the seller. I could see my parcel but they wouldnt let me have it. I am busy working I arrange parcel collection because I cant be at home. They have made me feel so bad that I wont use them again. I wont even go in the shop. Rude. Incompetent and incapable of offering a service they provide. How come other shops are not having all these issues ?