contacted O’Neill Wetsuits to activate the warranty for a defect in the neck area of my son’s wetsuit. It has now been more than a week and a half, and the only response I received was a vague m... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Relatively expensive delivery fee - £6.95 for allegedly 48hr Royal Mail - yet delivery takes longer. Fee to return items is £2.95 which is a bit unfair particularly if items are not as described... Se mere
Being a watersports guy all of my life, Windsurfing', Now 64yrs young""" O'Neill, wetsuits - clothing. I have found to be purposeful stylish and durable, Living in the North East of UK, Northumberla... Se mere
Order was a tie dye hoodie. Delivery to UK was quicker than expected as I believe they are in the Netherlands. The hoodie is really nice. Bright vibrant sky blue with white tie dye effect. Soft feelin... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
O’Neill, the original California surf, snow and lifestyle brand, was founded in 1952 when a young man named Jack O’Neill took his unstoppable passion for surfing and used it to battle Mother Nature. Jack’s initial vision of producing functional and innovative board riding products continues to lie at the core of everything the company does. From the first neoprene surf wetsuit and board leash to the world’s first stitchless board shorts. O’Neill will always be committed to growing its reputation as one of the world’s leading youth lifestyle brands based on being the First Name in the water.
Kontaktoplysninger
Oosteinde 32, 2361HE, Warmond, Holland
- support@oneill.com
- oneill.com/gb
Har ikke besvaret negative anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Loved the jacket but it was way too…
Loved the jacket but it was way too big. Went for the recommend size from your guide I am disappointed you don't have an exchange policy as I am not willing to pay twice while waiting so long for a refund.

Besvarelse fra O'Neill UK
Woman of the wave T.shirt …
Woman of the wave T.shirt is nice cotton fabric and fit was as expected but I can get that for a third of it's cost. The logo is poor quality print.
Delivered on time.

Besvarelse fra O'Neill UK
Hyperreal fire poor quality, terrible warranty experience
I bought a top of the line hyperfreak fire 5/4+ wetsuit from a retailer. I have owned a 3/2 hyperfreak in the past and am aware that with the hyperfreaks you sacrifice some warmth and durability for comfort and flexibility, but my 3/2 held up to more hours of use than the 5/4+. After a few months the wetsuit was coming apart in a few different places. The wetsuit has seen a fair amount of use, on average surfing probably more days than not over 4 months, and was well cared for out of the water, but for a thick wetsuit at this price point the durability is atrocious. One knee pad completely wore through and the coloured outer lining around the arms and under arms was starting to come away from the neoprene underneath. O'Neill refused to honour the warranty stating that 'rips, tears and accidental damage are not covered'. I would not describe any of problems I have with the suit as rips or tears, I would describe them as wear. This suit stayed away from rocks and sharp surfaces, always rinsed in cold water, dried out of the sun and care was always taken when taking the suit on and off. I am aware the O'Neill warranty states general wear is not covered, but after only 4 months I feel completely cheated by poor materials used to make an expensive wetsuit. I wouldn't not buy a thicker hyperfreak again and this experience has made me very suspicious of all O'Neill's suit's quality and their warranty processes. I can't say I would buy an O'Neill wetsuit again.

Besvarelse fra O'Neill UK
Tie dye hoodie
Order was a tie dye hoodie. Delivery to UK was quicker than expected as I believe they are in the Netherlands. The hoodie is really nice. Bright vibrant sky blue with white tie dye effect. Soft feeling material and very comfortable on. I'd say it is a medium thickness hoodie but it keeps you warm. Ordered XL. Fits well but isn't too tight which is what I wanted.
Good Quality
Easy to order , quick delivery . The goods where of good quality and I am pleased with what I purchased
Lovely quality products
Clear website, easy ordering, good communication re delivery, excellent quality products
Great 👍
Quality clothing and quick delivery. It's the warmest jacket I've ever owned!
Wetty boots - great
Exactly what I wanted and look to be great quality at a good price. I find the sizing guides a little confusing for boots as they are labelled with US sizes, but managed to get the right size. Snug fitting and will make all the difference in autumn/early summer.
Great deal buy 3 get one free
Great deal buy 3 get one free. Good choice for clothing.
fast delivery
Arrive on time
Aa always the quality is top
Aa always the quality is top. The only gripe I have is paying so much for the delivery (normally at that price it's 24;36 hrs but they use evri, so you'll be lucky to get it before 8 days, (if at all!)
Great service from start to finish!
Ordering was easy and customer friendly, updates regular and delivery quick and we got a bargain, great service all round!
Before purchasing from O'Neill consider the following.…
Before purchasing from O'Neill consider the following.
They are easy to order from.
Returns are via their return portal with free returns.
You will have to wait the required 30 days for a refund.
Expect to chase O'Neill for your refund, oh they have no phone number.
Then if the O'Neill courier loose the returned items, expect to have to fill out a declaration of sending form which you will have to go to the ache of filling out yourself even though O'Neill have all the required information except your signature

Besvarelse fra O'Neill UK
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.







