O'Neill UK Anmeldelser 1.256

TrustScore 3.5 ud af 5

3,3

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

contacted O’Neill Wetsuits to activate the warranty for a defect in the neck area of my son’s wetsuit. It has now been more than a week and a half, and the only response I received was a vague m... Se mere

Bedømt til 3 ud af 5 stjerner

Relatively expensive delivery fee - £6.95 for allegedly 48hr Royal Mail - yet delivery takes longer. Fee to return items is £2.95 which is a bit unfair particularly if items are not as described... Se mere

Bedømt til 5 ud af 5 stjerner

Being a watersports guy all of my life, Windsurfing', Now 64yrs young""" O'Neill, wetsuits - clothing. I have found to be purposeful stylish and durable, Living in the North East of UK, Northumberla... Se mere

Bedømt til 5 ud af 5 stjerner

Order was a tie dye hoodie. Delivery to UK was quicker than expected as I believe they are in the Netherlands. The hoodie is really nice. Bright vibrant sky blue with white tie dye effect. Soft feelin... Se mere

Virksomhedsoplysninger

  1. Surfbutik
  2. Sportstøjbutik
  3. Tøjbutik
  4. Skibutik
  5. Snowboardbutik

Skrevet af virksomheden

O’Neill, the original California surf, snow and lifestyle brand, was founded in 1952 when a young man named Jack O’Neill took his unstoppable passion for surfing and used it to battle Mother Nature. Jack’s initial vision of producing functional and innovative board riding products continues to lie at the core of everything the company does. From the first neoprene surf wetsuit and board leash to the world’s first stitchless board shorts. O’Neill will always be committed to growing its reputation as one of the world’s leading youth lifestyle brands based on being the First Name in the water.


Kontaktoplysninger

3,3

Middel

TrustScore 3.5 ud af 5

1 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har ikke besvaret negative anmeldelser

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 2 ud af 5 stjerner

Loved the jacket but it was way too…

Loved the jacket but it was way too big. Went for the recommend size from your guide I am disappointed you don't have an exchange policy as I am not willing to pay twice while waiting so long for a refund.

29. november 2023
O'Neill UK-logo

Besvarelse fra O'Neill UK

Dear Donald,

We are sorry to hear that you are not satisfied with our service.

We always appreciate receiving feedback, suggestions and ideas from our customers.

We will forward it to the appropriate department within O'Neill for future improvements.

Our apologies for the inconvenience.

Kind regards,
Team O'Neill Europe B.V.

Bedømt til 3 ud af 5 stjerner

Woman of the wave T.shirt …

Woman of the wave T.shirt is nice cotton fabric and fit was as expected but I can get that for a third of it's cost. The logo is poor quality print.
Delivered on time.

29. november 2023
O'Neill UK-logo

Besvarelse fra O'Neill UK

Dear,

We are sorry to hear that you are not satisfied with our service.

We always appreciate receiving feedback, suggestions and ideas from our customers.

We will forward it to the appropriate department within O'Neill for future improvements.

Our apologies for the inconvenience.

Kind regards,
Team O'Neill Europe B.V.

Bedømt til 1 ud af 5 stjerner

Hyperreal fire poor quality, terrible warranty experience

I bought a top of the line hyperfreak fire 5/4+ wetsuit from a retailer. I have owned a 3/2 hyperfreak in the past and am aware that with the hyperfreaks you sacrifice some warmth and durability for comfort and flexibility, but my 3/2 held up to more hours of use than the 5/4+. After a few months the wetsuit was coming apart in a few different places. The wetsuit has seen a fair amount of use, on average surfing probably more days than not over 4 months, and was well cared for out of the water, but for a thick wetsuit at this price point the durability is atrocious. One knee pad completely wore through and the coloured outer lining around the arms and under arms was starting to come away from the neoprene underneath. O'Neill refused to honour the warranty stating that 'rips, tears and accidental damage are not covered'. I would not describe any of problems I have with the suit as rips or tears, I would describe them as wear. This suit stayed away from rocks and sharp surfaces, always rinsed in cold water, dried out of the sun and care was always taken when taking the suit on and off. I am aware the O'Neill warranty states general wear is not covered, but after only 4 months I feel completely cheated by poor materials used to make an expensive wetsuit. I wouldn't not buy a thicker hyperfreak again and this experience has made me very suspicious of all O'Neill's suit's quality and their warranty processes. I can't say I would buy an O'Neill wetsuit again.

9. december 2023
Uopfordret anmeldelse
O'Neill UK-logo

Besvarelse fra O'Neill UK

Dear,

Thank you for your message.

We are sorry to hear that you are not satisfied with our service.

We have checked your request and see that our customer service team has dealt with it in the meantime and they have been able to offer you the best solution.

Our apologies for the inconvenience.

Kind regards,
Team O'Neill Europe B.V.

Bedømt til 5 ud af 5 stjerner

Tie dye hoodie

Order was a tie dye hoodie. Delivery to UK was quicker than expected as I believe they are in the Netherlands. The hoodie is really nice. Bright vibrant sky blue with white tie dye effect. Soft feeling material and very comfortable on. I'd say it is a medium thickness hoodie but it keeps you warm. Ordered XL. Fits well but isn't too tight which is what I wanted.

20. november 2023
Bedømt til 1 ud af 5 stjerner
O'Neill UK-logo

Besvarelse fra O'Neill UK

Dear Louise,

Thank you for your message.

We are sorry to hear that you are not satisfied with your order.

Luckily, O'Neill offers a free return service for all customers who wish to return their items.

You can follow the instructions in the following link: https://support.oneill.com/hc/en-us/articles/360010515379-How-do-I-return-my-order-

Our apologies for the inconvenience.

Kind regards,
Team O'Neill Europe B.V.

Bedømt til 5 ud af 5 stjerner

Wetty boots - great

Exactly what I wanted and look to be great quality at a good price. I find the sizing guides a little confusing for boots as they are labelled with US sizes, but managed to get the right size. Snug fitting and will make all the difference in autumn/early summer.

22. november 2023
Bedømt til 3 ud af 5 stjerner

Return

VVery long time to process the return

15. november 2023
O'Neill UK-logo

Besvarelse fra O'Neill UK

Dear MR SHKELZEN KAPLLANI,

Thank you for your review.

Because your return must be sent back to the Netherlands, the return period is advised at 30 days. Unfortunately, the shipment may be delayed because it also has to go through customs.
In many cases you will receive the refund earlier.

Our apologies for the inconvenience.

Kind regards,
Team O'Neill Europe B.V.

Bedømt til 5 ud af 5 stjerner

Aa always the quality is top

Aa always the quality is top. The only gripe I have is paying so much for the delivery (normally at that price it's 24;36 hrs but they use evri, so you'll be lucky to get it before 8 days, (if at all!)

20. november 2023
Bedømt til 1 ud af 5 stjerner

Before purchasing from O'Neill consider the following.…

Before purchasing from O'Neill consider the following.

They are easy to order from.

Returns are via their return portal with free returns.

You will have to wait the required 30 days for a refund.

Expect to chase O'Neill for your refund, oh they have no phone number.

Then if the O'Neill courier loose the returned items, expect to have to fill out a declaration of sending form which you will have to go to the ache of filling out yourself even though O'Neill have all the required information except your signature

28. november 2023
Uopfordret anmeldelse
O'Neill UK-logo

Besvarelse fra O'Neill UK

Dear Customer,

Thank you for your review.

Because your return must be sent back to the Netherlands, the return period is advised at 30 days. Unfortunately, the shipment may be delayed because it also has to go through customs.

Please note that a return shipment is at own risk.
O'Neill is not responsible for a return shipment, but is willing to investigate a missing package after receiving a completed and signed declaration form.

Kind regards,
Team O'Neill Europe B.V.

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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