contacted O’Neill Wetsuits to activate the warranty for a defect in the neck area of my son’s wetsuit. It has now been more than a week and a half, and the only response I received was a vague m... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Relatively expensive delivery fee - £6.95 for allegedly 48hr Royal Mail - yet delivery takes longer. Fee to return items is £2.95 which is a bit unfair particularly if items are not as described... Se mere
Being a watersports guy all of my life, Windsurfing', Now 64yrs young""" O'Neill, wetsuits - clothing. I have found to be purposeful stylish and durable, Living in the North East of UK, Northumberla... Se mere
Order was a tie dye hoodie. Delivery to UK was quicker than expected as I believe they are in the Netherlands. The hoodie is really nice. Bright vibrant sky blue with white tie dye effect. Soft feelin... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
O’Neill, the original California surf, snow and lifestyle brand, was founded in 1952 when a young man named Jack O’Neill took his unstoppable passion for surfing and used it to battle Mother Nature. Jack’s initial vision of producing functional and innovative board riding products continues to lie at the core of everything the company does. From the first neoprene surf wetsuit and board leash to the world’s first stitchless board shorts. O’Neill will always be committed to growing its reputation as one of the world’s leading youth lifestyle brands based on being the First Name in the water.
Kontaktoplysninger
Oosteinde 32, 2361HE, Warmond, Holland
- support@oneill.com
- oneill.com/gb
3,3
Middel
1 t anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Beware as Evri is their courier!!! After ordering the item it wasn't…
After ordering the item it wasn't delivered.
In fairness I did get a refund, after some form filling.
I strongly suggest you stop using Evri.
26. november 2023
Uopfordret anmeldelse
Besvarelse fra O'Neill UK
Dear Lara,
Thank you for your review.
We are sorry to hear you did not receive your order.
We will take this feedback into account for future improvements.
Our apologies for the inconvenience.
Kind regards,
Team O'Neill Europe B.V.
Great looking beach bag
Great looking beach bag. It's big and roomy with a separate pouch inside.
15. november 2023
Still haven't received items
13. november 2023
Besvarelse fra O'Neill UK
Dear Customer,
Thank you for your review.
We have checked the order and see that the tracking information indicates that the order has been delivered.
If this is not the case, we advise you to contact our customer service team so that we can investigate the location of your order.
You can do this by completing the contact form on our website.
Kind regards,
Team O'Neill Europe B.V.
Product as described and correct sizing
3. november 2023
Annoyed at £6 for postage on a £500…
Annoyed at £6 for postage on a £500 wetsuit. Delivery emails were confusing saying 5-10 days and apparently sitting around for a week before collection by the courier and then all of a sudden arrived. Poor experience
10. november 2023
Besvarelse fra O'Neill UK
Dear Tracey,
Thank you for your review.
We are sorry to hear that the delivery process was unclear.
Please note that our warehouse is located in the Netherlands and that the tracking information can only be updated as soon as the package is received by Evri in the UK.
From that moment on, delivery can be quick.
We apologise for any inconvenience this may have caused.
Kind regards,
Team O'Neill Europe B.V.
Delivery company failed to deliver …
Unfortunately the delivery company didn’t deliver to my property and left it outside a property not even near my house.
When we finally tracked it down it was too late as we needed the jackets for a trip.
Maybe consider using a different delivery company other than evri !
31. oktober 2023
Besvarelse fra O'Neill UK
Dear Customer,
Thank you for your review.
We are so sorry to hear that this has happened!
We will take this feedback into account for future improvements.
Our apologies for the inconvenience.
Kind regards,
Team O'Neill Europe B.V.
Great products (hoodies) really well…
Great products (hoodies) really well made. Good communication and fast delivery. Have ordered before and experience was just as great second time.
30. oktober 2023
Nicely wrapped
3. november 2023
Quick delivery
30. oktober 2023
Website was a bit clunky to use
Website was a bit clunky to use. If I added something to the basket I then had to restart my search from the beginning which was a pain and put me off browsing the website. I would have bought more but got fed up for starting from the beginning each time.
Clothes themselves though are really good and I love the brand.
30. oktober 2023
Good quality and efficient delivery
30. oktober 2023
Easy to use website
Easy to use website, great delivery and delighted with the bikini and beach bag. Bikini fabric is good quality and great fit, true to size
23. oktober 2023
Brilliant swimsuit
Brilliant swimsuit, excellent fit and made cold water swimming a pleasure 😊
25. oktober 2023
Delivery takes too long
Delivery takes too long. O’Neill U.K. is shipped from Europe. Took 1 week+ to arrive.
20. oktober 2023
Besvarelse fra O'Neill UK
Dear Customer,
Thank you for your review.
All our orders are indeed shipped from the Netherlands.
For shipments to the UK we have indicated 8-9 working days on our website.
We see that the package has been delivered to your chosen location within the indicated days.
lease visit our help center for more information about delivery times.
Kind regards,
Team O'Neill Europe B.V.
Shorts
Shorts
I got 2 pairs same size. When they arrived they were both same size on label but when you wear them they are different sizes.
25. oktober 2023
Besvarelse fra O'Neill UK
Dear David,
Thank you for your review.
We are sorry to hear that you received an incorrect item.
We tried to find a request in our helpdesk, but couldn't find anything.
Our customer service team will be happy to help you return the incorrect item.
You can submit your request via the contact form on the website.
We apologise for the inconvenience.
Kind regards,
Team O'Neill Europe B.V.
Great quality products.
Great quality products. The goods were for my partner, he would've liked a zipp as closure for the back pocket.
Delivery was quick, no complains.
16. oktober 2023
Stylish- Purposeful Clothing
Being a watersports guy all of my life, Windsurfing', Now 64yrs young""" O'Neill, wetsuits - clothing. I have found to be purposeful stylish and durable, Living in the North East of UK, Northumberland, Buying direct from O'Neill, website has proven to be a great way choose your products. Service and delivery, so far has been first class,
23. oktober 2023
Products have not arrived
Products have not arrived, no way to speak to a person. The number on the website says its not recognised.
Would never use again. I have paid and had no products. Completely a scam or just have 0 regard for customer service. It can only be one of the 2 options..
0 stars for this useless company
24. oktober 2023
Uopfordret anmeldelse
Besvarelse fra O'Neill UK
Dear Shaun,
Thank you for your review.
Our customer service is currently only available via email.
We are sorry to hear that you did not yet receive your order.
We tried to find a request in our helpdesk, but couldn't find anything.
Our customer service team will be happy to help to investigate the status of your order.
You can submit your request including your order number via the contact form on the website.
Our apologies for the inconvenience.
Kind regards,
Team O'Neill Europe B.V.
Avoid avoid avoid
Posted a review on 24 September about not having a refund 5 weeks after dropping item off at Evri drop off point. Received a response about how their warehouse is in the Netherlands. Date is now 30 October. Still no refund!!
29. oktober 2023
Uopfordret anmeldelse
Besvarelse fra O'Neill UK
Dear Customer,
Thank you for your review.
We are sorry to hear that you did not yet receive your refund
We tried to find a request in our helpdesk, but couldn't find anything.
Our customer service team will be happy to help to investigate the status of your return.
You can submit your request including your order number via the contact form on the website.
Our apologies for the inconvenience.
Kind regards,
Team O'Neill Europe B.V.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.