Omoda Jaecoo Anmeldelser 

Bonjour, comme les voitures chinoises, toujours bien équipé, mais quand on roule plusieurs mois avec, on se rend compte qu’il y a plusieurs problèmes , véhicule à fuir, oublier toutes les marques chinoises, acheter des véhicules français ou allemand plus cher mais beaucoup plus fiable, bien sûr, par contre oublier la marque du groupe PSA car ? problème de fiabilité, et si vous cherchez une voiture, au budget raisonnable en toute électrique au prix d’une chinoise acheté une Tesla y standard électriques je vous conseille c’est une marque reconnue et fiable c’est l’iPhone de Voiture … et là pas de mauvaises surprises et des économies

I went to Jaecoo Cannock and was told by a salesman that a Jaecoo 5 hybrid has not been manufactured at all. I could only buy a petrol or electric car. Since coming home I have found out they do exist. Never going back there again. No trust. Complete lie. It does exist and new models are due in the UK in September.
Jaecoo Cannock employee has just telephoned me today 20/8/26 not prepared to listen, talking over me, he was only interested in defending his employee & threatened to take down my Google review. I told him Ill just put another one up. He again twisted words. Stating that the Jaecoo 5 hybrid isn't available in the UK & its not that it hasnt been manufactured at all. The 'salesman' told me it hasn't even been manufactured at all. The employee who rang me this morning tried to add its not made for the UK market. This is how they twist your mind. There is another customer with photographic evidence of how badly ripped off by poor servicing of a car sold to them. The manager's response to them is also is appalling. I seriously advise anyone even thinking of doing business with this garage to reconsider. I hope Cannock Jaecoo closes down as soon as possible. It is doing a disservice to Jaecoo's good product.

Jaecoo 7 brand new has a persistent alarm fault that can't be fixed -car has been in the dealer for 7 weeks and still no sign of a solution, you cannot get an answer from anyone if you call the service number unless your prepared to keep trying and trying to get thru,
Now escalated this to returning the vehicle as its not fit for purpose and attempting to get money back

Heap of Chinese rubbish , just not enjoyable to own and drive

Nous avons acheté un véhicule JAECOO 5 neuf pour voyager sereinement en famille. Moins de deux mois après sa livraison, il est tombé en panne à 130 km/h sur l'autoroute, alors que je voyageais avec ma fille de deux ans.

Rien que cet événement est déjà extrêmement grave. Mais ce qui est encore plus scandaleux, c'est tout ce qui a suivi.

Depuis cette panne, nous avons découvert une organisation totalement défaillante. Personne n'est capable de nous dire ce qu'a notre véhicule, personne n'est capable de nous donner un délai de réparation, personne n'est capable de répondre à nos questions ou de prendre réellement notre dossier en main.

À chaque relance, nous avons droit au même discours formaté : "Nous prenons votre retour très au sérieux."

Très bien. Et ensuite ?

Parce qu'en attendant, nous sommes toujours sans véhicule, sans information, sans solution de remplacement et sans la moindre visibilité sur la suite. Nous passons notre temps à courir après nos interlocuteurs pour obtenir des réponses qui ne viennent jamais.

Le plus choquant reste que cette panne est survenue dans des circonstances qui auraient pu avoir des conséquences dramatiques. Quand une voiture quasiment neuve tombe en panne à 130 km/h avec une mère et un enfant de deux ans à bord, la priorité devrait être de rassurer le client, d'expliquer ce qui s'est passé et de mettre en place une solution immédiate.

Chez JAECOO, manifestement, ce n'est pas le cas.

Nous avons dû avancer près de 1000 euros de notre poche, réorganiser nos déplacements, bouleverser nos vacances, annuler des événements familiaux, tout cela pour un véhicule acheté depuis quelques semaines seulement.

Aujourd'hui, nous n'avons toujours aucune explication technique sérieuse sur l'origine de cette panne. Comment avoir confiance dans un véhicule qui vous abandonne sur autoroute après quelques semaines d'utilisation ? Comment reprendre le volant en sachant que personne ne semble capable d'expliquer précisément ce qui s'est produit ?

Au-delà de la panne elle-même, c'est le sentiment d'abandon qui est insupportable. Une fois le véhicule vendu, vous avez l'impression de devenir invisible.

Et quand on prend quelques minutes pour consulter les avis laissés par d'autres clients, on constate malheureusement que notre expérience est loin d'être un cas isolé.

Je suis aujourd'hui non seulement en COLERE, mais surtout profondément CHOQUE qu'un constructeur automobile puisse gérer avec autant de légèreté une situation touchant directement à la sécurité d'une famille.

LA CONFIANCE EST TOTALEMENT ROMPUE.

Si vous envisagez d'acheter un véhicule JAECOO, mon conseil est simple : FUYEZ. Une voiture peut tomber en panne. En revanche, l'absence d'assistance, le manque d'information, l'absence de prise en charge et le mépris ressenti face à une situation aussi grave, cela est tout simplement INACCEPTABLE

JE DECONSEILLE CETTE MARQUE AVEC LA PLUS GRANDE FERMETE.

Don’t waste your money on these Chinese cars, especially from Stonermotorcompany, Gillingham, Kent, UK. Don’t even let the fake 7 year warranty fool you. We bought a new Jaecoo5 that we received on 23 June 2026. We noticed immediately that the car steering doesn’t align at the middle when going straight. When we reported few days after, they said that warranty doesn’t cover it since we have driven the car out of their premises. I wonder what happens if there is engine or electrical issue.

OMODA CUSTOMER CARE

Extremely disappointed with the technology in my new @OmodaUK 7 PHEV. The satellite navigation freezes consistently while driving, posing a significant distraction and safety risk. Despite reporting this to Dealer and leasing company within seven days of delivery, I still have received no viable fix. Is this the standard of support Omoda UK provides to new owners?
#Omoda7 #OmodaUK #CustomerService #NewCarFail

Four months waiting, no car, no date, no communication.

I ordered an OMODA SHS Self Charge from the New Malden, London dealership in April 2026 (4 months ago). At the time of deposit, the sales executive was very helpful and professional. He checked with his manager, and they both confirmed a maximum 3-month delivery timeframe. I specifically arranged to hand back my previous car based on that promise.

Fast forward 4 months – I have received zero updates. No calls, no emails, no letters. Nothing.

Today I called to check if I could collect this week, only to be told:

The car has not even been allocated to me yet.

They cannot give any estimated delivery date – not even a rough one.

When I pressed, they said it could be "2 months, 3 months, or longer".

What angers me most is that they are still taking deposits from new customers right now, despite knowing there is a shortage. That means they are deliberately taking people's money with no intention of giving a realistic timeline.

Because of this, I am now without a car and forced to spend hours daily on public transport to get to work – a direct consequence of their broken promise.

I had a similar issue with MG previously, so this is now a pattern I cannot ignore. I would strongly advise anyone considering OMODA to think twice – or at least demand a written, legally binding delivery date before handing over a penny.

I found the service excellent from salesman Glen Hodson,process was straightforward and he explained every thing to me,he made sure I understood the car and iys features,I am happy with the Jaecoo J7 and very pleased with performance, I would definitly recomend this dealership.

One of the worst and pathetic customer service i come across with
Zero effort to introduce the brand no knowledge of the vehicle some of the basic question i ask to member of staff at omoda Bradford like what’s the battery pack on omoda 7, fuel tank capacity and he has to open Google every time
I have booked the test drive they didn’t offer test drive at all
Other things i want to mention VIP event going on they didn’t offer any of the benefits for that as well like on there website it says you can chose one of thee four benefits.

what a joke of a company had a test drive last week less than 10 min with salesman he did not no much about car part ex offered abismal when asked about incentives said have you only come for free offers how ignorant said he did not no about incentives suggest you get a job in tesco more suited to your lack of knowledge as they will give you better training the chinese are going to ban cars with flush handles as if involved in accident and lose power how can you open doors from outside when handles are flush the rescue services will need to break you out

Gros manque de serieux. Je vous déconseille fortement d'avoir a faire a eux.
Visiblement manque de franchise, incompétent.
Vous leur demander comb6vaut la voit6, ils vous remondre presque rien en se basant sur une voiture différente. J'attend tjs leur appel que je n'ai las eu ce qui confirme bien leur professionnalisme. A eviter.

Really disappointed with the Jaecoo 7. The build quality is awful, the software is a disaster, and the gearbox and overall driving experience are poor — honestly, riding a horse would be more enjoyable . The DAB radio doesn’t work at all, CarPlay has a really slow response from the steering-wheel buttons, and far too many basic functions have to be accessed through the screen, like folding the mirrors or even turning the vehicle off. It’s extremely frustrating and feels very poorly designed.

Things are cheap for a reason, but in this case, there are just too many things that feel cheap. Definitely not what I expected for a brand new car even from a Chinese one.

Went to vip and was completely ignored and came back after 30 minutes with my bank card. Dould not buy just because of Halesowen branch

Went for test drive after initial check in waited like half hour no one bother checking up on us. Poor service came back empty handed with my bank card
Disappointed service would not recommend Halesowen branch

I bought a Jaecoo 7 couple of monhs ago and it has done only 4k miles and while driving i hear a loud noise from somewhere in the car. I contacted the dealer and they were absolutely not bothered. I had to call them twice to get a response and then to be told they cannot do anything and i had to make my own arrangement to drop the car to the dealership. Absolutely awful service. They sweet talk into buying one and that's it. do not throw your money down the drain

Considering the cost of the EV version it is appalling that their uk market is not provided with a 3 pin charging plug

Gracias a Coral Manzano que encauzó una operación ajena a ella y que podía haber resultado una experiencia nefasta. Coral se hizo cargo de la misma y finalmente Carla Box se encargó de finalizarla felizmente.
La atención al cliente fue excelente. La comunicación fluida y el Sevicio impecable

Wellington Motors Omoda & Jaecoo

I have been waiting nearly three and a half months for a back light that is still unavailable. A seven-year warranty feels more like a one-year warranty when such extended wait times are involved. These vehicles appear to be misrepresented in sales, and the matter warrants investigation. The customer service has been extremely poor; during a visit for a software update, they were unable to even explain what the update addressed, which is highly unprofessional.

There is zero after sales service from omoda jaecco, got the defective car but no response neither from company nor from dealer.... Request to stay away from Chinese car and don't loose your hard earned money, the car is not reliable at all however it is attractive for less money but don't get trapped!!