Worst email marketing platform in the world. There is SO much basic yet ESSENTIAL functionality missing that it renders this tool extremely limited and frustrating to use. I.e - can't edit the s... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Even though I can speak English, I asked Tiago if he could speak to me in Portuguese because I’m in a bit of a rush, and the conversation would flow much more smoothly for me. If he hadn't been able t... Se mere
Virksomheden har svaret
Honestly, big shoutout to our customer success manager, every quarterly call feels like catching up with someone who actually gets our business. Very helpful suggestions, always on the point, not just... Se mere
Virksomheden har svaret
Really cool App for Email Marketing. There is sooo much functionality i cant even describe all of it. But the absolute best feature? The amazing Customer Support. Literaly the best ive ever ha... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Omnisend is an all-in-one marketing platform tailored for busy shop owners who have enough adventure in their ecommerce business already. One-click integration with major ecommerce platforms, pre-made automation & email templates, and award-winning 24/7/365 live customer support… We do the heavy lifting so you could do less and sell more. Join 150,000+ businesses and try out Omnisend to see for yourself how refreshingly boring and adventureless (in the best way possible) your email marketing can be.
Kontaktoplysninger
Saint Katharine's Way 1, E1W 1YL, London, Storbritannien
- support@omnisend.com
- omnisend.com
4,4
Fremragende
501 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Schnelle Hilfe über den Chat- Support
Schnelle Hilfe über den Chat- Support. Gute Angebote und Einstellungsmöglichkeiten.
19. september 2025
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Besvarelse fra Omnisend
Vielen Dank für Ihre Bewertung. It’s great to hear our chat support provided quick help and that you’re making the most of our features and offers. Your success is what we always strive to support.
Problem after problem with this…
Problem after problem with this provider for our email marketing.
Stores shut down on a number of occasions, then brought online, then shut down again.
Never an answer as to why, or any guidance on anything that needs to be changed. Support may as well not reply, when they do it's just copy paste messages with zero actual assistance.
Chose a different provider.
16. september 2025
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Besvarelse fra Omnisend
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating this must have been. At Omnisend, we take compliance with our Anti-Spam Policy very seriously to ensure that all our users operate in line with industry standards and regulations. This is an integral part of maintaining a safe and effective email marketing environment for everyone.
When accounts are found to be in violation of this policy, our Compliance team is required to take action, which may include account suspension. While we’re unable to share specific details regarding individual evaluations, we hope the information outlined in our Anti-Spam Policy helps provide clarity on how these decisions are made.
Our anti-spam policy can be found here: https://www.omnisend.com/anti-spam/
I am new to omnisend
I am new to omnisend, and although I am still setting up my store the layout and usability for a startup such as myself is much appreciated and I can see we will grow with omnisend helping us to get there.
16. september 2025
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Besvarelse fra Omnisend
Welcome aboard! We’re so excited to be part of your journey from day one. We’re glad the platform’s layout and usability are already making a difference. As your business grows, we’re committed to being a reliable partner in helping you reach your customers and drive results.
Great support -Thanks Burak!
9. september 2025
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Besvarelse fra Omnisend
Thank you for your feedback! We’re thrilled Burak could support you so well — our goal is always to take care of the heavy lifting so you can focus on what matters most.
Asistencia muy eficiente por parte de Maria
Asistencia muy eficiente por parte de Maria, que ha ayudado a resolver varias dudas que tenía. Un 10 en atención y paciencia!
6. september 2025
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Besvarelse fra Omnisend
¡Muchas gracias por compartir tu experiencia! We’re delighted to hear Maria was able to support you with patience and efficiency. It’s wonderful to know our team is helping you feel confident using Omnisend. We’ll be here anytime you need us.
Had trouble connecting my big cartel…
Had trouble connecting my big cartel store and they gave personalized and prompt attention. They system was quick to get from automated support to human help. This meant alot to me. Recommend.
4. september 2025
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Besvarelse fra Omnisend
Thank you for sharing your experience. We’re glad our support team could provide quick, personalized assistance to get your Big Cartel store connected. Your recommendation means a great deal to us.
Great better than Klaviyo in my opinion
Great better than Klaviyo in my opinion
2. september 2025
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Besvarelse fra Omnisend
It’s great to know Omnisend feels like a better fit for you compared to other platforms. We’ll keep focusing on making it easy, powerful, and reliable — because at the end of the day, your opinion is what matters the most for us.
We are in a middle of moving our store…
We are in a middle of moving our store from WC to Shopify, and just wanted to give a shoutout to the Omnisend support team. We had a bunch of questions and concerns before starting, but they walked us through everything and made the re-integration part smooth and less stressful than we expected.
22. august 2025
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Besvarelse fra Omnisend
So glad to hear our team could ease the transition for you. Switching from WC to Shopify can be overwhelming, so it means a lot to hear our team was able to make it smooth for you. Thanks for the shoutout, and here’s to a fresh start with Shopify and Omnisend working together.
We run a mid-sized home decor store…
We run a mid-sized home decor store online, think candles, rugs, furniture bits, that sort of thing. We've been using Omnisend for 2 years now and honestly, it just works. Setup wasn't a big pain those days, it seems even easier to setup now a days. The support was helpful whenever we had questions or issues. We are seeing real results without having to overthink email marketing. As a mid-sized business juggling way to many tools, this one actually made life easier.
22. august 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
We love hearing this — thank you for such a detailed review! Knowing Omnisend has supported your store for two years, helped simplify setup, and delivered results without the overthinking is exactly what we aim for. Running a mid-sized business comes with enough challenges, we’re glad we could take one of them off your plate.
Honestly just needed something simple…
Honestly just needed something simple to send a few promos, ended up sticking with it. Easy to use, does what I need, and doesn't make me want to throw my laptop. Only thing I would ask for is better mobile editing, but everything else works just as expected.
1. april 2025
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Besvarelse fra Omnisend
So glad Omnisend is making promotions simple and stress-free for you — that’s exactly what we aim for. Thanks for mentioning mobile editing too, it’s feedback like yours that guides future improvements.
I had some trouble setting up an…
I had some trouble setting up an automation that sends emails in the recipient's language based on their country. I'm not very tech savvy so it felt a bit overwhelming at first. The customer support team was helpful, they even made some changes for me directly, which saved me time. Most of the time, I've reached out for help, I've had a really solid support. Thanks!
20. august 2025
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Besvarelse fra Omnisend
We know setting up advanced automations can feel overwhelming, so we’re glad our team could simplify the process and take some of that work off your shoulders. Thanks for trusting us to support your growth!
Poor Customer Service and Grey Areas in Communication
I have an account with Omnisend. Their representative emailed me from official email address saying I will not be charged for unsubscribed contacts.
My total email contacts are 4600. My subscrbed contacts were little over 3200 when I subscribed. They billed me for 3500 contacts.
Now after a week they blocked me to send campaign saying my unique contacts are 3502. Even today total subscribed emails are 3240. Their AI gave me generic response. When I got connected to customer service person, she also gave me generic response. She ignored the snapshots I sent about email proof, the screenshot of my live account and questions related to it. Instead, she replied like good news more contacts more customers, suggested to delete inactive customer to reduce billing and also mentioned that billing plans are determined basis both subscribed and unsubscribed contacted. Till now she had already ignored my screenshots and messages. I did share again then no response.
19. august 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your recent interaction with our support team left you feeling frustrated, that’s not the kind of experience we want for our customers.
We’ve carefully reviewed the details of your case, including the screenshots you provided, and we’d like to clarify a key point: while your billing is always based only on subscribed email contacts, the fixed tier plan also has a monthly reach limit. This counts the unique people you engage across different channels (email, push, SMS), not just subscribers. That’s why your account reflected 3,502 unique contacts reached, even though your subscribed list was around 3,240.
We completely understand how this could feel unclear and confusing, and we take responsibility for not making it more transparent from the start. We’ll be reviewing how we explain these details going forward, so other customers don’t run into the same situation.
Our team has already shared some steps you can take if you’d like your limit to apply only to email (such as pausing push notifications), but we’d be more than happy to continue working with you directly to ensure the plan best fits your needs.
Your feedback is very valuable, and we’ll use it to improve how we communicate these details moving forward.
Great service
Great service, I want some DNS setting and Ominsend did not spare a moment in responding to my issue.
I Suggest Ominsend service for sending email campaigns.
13. august 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Happy we could resolve your setup without delay! Your recommendation means a lot, and we look forward to supporting your future marketing efforts.
Great platform for small businesses
Great platform for small businesses. Weve been using Omnisend now for almost 2 years and are very happy with the platform. Although it could use some more multilingual support, the overal experience is excellent! Highly recommended.
14. august 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
It’s wonderful to hear that Omnisend has been supporting your business for almost two years! We appreciate your note on multilingual support — it’s feedback like yours that helps us grow alongside you.
By far the best email/marketing…
By far the best email/marketing automation software I've used (and I've tried a lot). They also have a free tier which is incredible and essential for small businesses that are just starting! The only reason I gave it 4 stars is because it's a bit of a smaller company (compared to something like mailchimp), so for some things I have to program an automation through make.com or zapier, but I don't mind too much!
12. august 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
We’re so glad Omnisend has been the best fit for your marketing — and that our free tier has helped support your start. We’re always working to expand our capabilities, and your feedback helps guide what’s next.
It's really easy to connect this email…
It's really easy to connect this email marketing app with Woocommerce, and also simple to set up automations that run when something happens in Woocommerce. I really love the dynamic discount codes feature in Omnisend, discount codes we send in newsletter and automated emails are created automatically - unique for each customer. Only thing I would love to see is an option to preview product images right in the customer's inbox so they see them before even opening the email.
15. juli 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
It’s great to know Omnisend is making WooCommerce marketing simple for you, from smooth automations to dynamic discount codes that drive conversions. We’re all about giving you tools that help your business grow, and your product image preview suggestion is exactly the kind of insight that helps us get better.
We have been using Omnisend for over…
We have been using Omnisend for over three years now. Customer service has always been superb, very responsive, and patient.
A very good platform!
8. august 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
It’s been a privilege to support your business for over three years. Hearing that our support has been consistently helpful means the world to us. Here’s to many more years of growing your business together.
I'm on the free trial and honestly
I'm on the free trial and honestly, I'm impressed. I'm not exactly tech-savvy, and I had paid quite a bit to get workflows set up on Yotpo. With Omnisend? Setting up workflows wasn't a huge challenge, felt like something I can actually do myself. No stress, one quick support ticket and done.
6. august 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
So glad to hear you’re finding Omnisend approachable — even without a tech background! We designed Omnisend to feel intuitive from the start, so you can focus on growing your business while we handle the heavy lifting behind the scenes. It’s your growth story — we’re proud to support your marketing efforts!
Just starting our e-commerce journey
Just starting our e-commerce journey, and Omnisend program and videos have made it so easy—100% recommendation of this program.
7. august 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
We’re so glad our tools and videos made your e-commerce start smoother! We’re here to do the heavy lifting, so you can focus on building your brand and connecting with customers. Here’s to growing your business with confidence!
As someone just getting started with…
As someone just getting started with email marketing, it wasn't easy at first to figure out how to set everything up properly for my store. But your video guides and knowledge base were incredibly helpful, especially when it comes to setting up automations. The built-in presets are very solid, which made things easier.
One thing that would really help small businesses like ours would be the option to automatically redirect replies to different mailbox instead of the default sender email address. That would make things smoother for our store.
S. Wurc
14. juli 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thanks so much for the kind words and the helpful suggestion! We know getting started can be a bit overwhelming, so we’re really happy to hear that our efforts helped ease the process. That feedback about reply-to customization makes a lot of sense — we love hearing ideas that help businesses run smoother. Appreciate you taking the time to share both your experience and what could make it even better, we’re excited to keep supporting your email marketing efforts!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.