Worst email marketing platform in the world. There is SO much basic yet ESSENTIAL functionality missing that it renders this tool extremely limited and frustrating to use. I.e - can't edit the s... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Even though I can speak English, I asked Tiago if he could speak to me in Portuguese because I’m in a bit of a rush, and the conversation would flow much more smoothly for me. If he hadn't been able t... Se mere
Virksomheden har svaret
Honestly, big shoutout to our customer success manager, every quarterly call feels like catching up with someone who actually gets our business. Very helpful suggestions, always on the point, not just... Se mere
Virksomheden har svaret
Really cool App for Email Marketing. There is sooo much functionality i cant even describe all of it. But the absolute best feature? The amazing Customer Support. Literaly the best ive ever ha... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Omnisend is an all-in-one marketing platform tailored for busy shop owners who have enough adventure in their ecommerce business already. One-click integration with major ecommerce platforms, pre-made automation & email templates, and award-winning 24/7/365 live customer support… We do the heavy lifting so you could do less and sell more. Join 150,000+ businesses and try out Omnisend to see for yourself how refreshingly boring and adventureless (in the best way possible) your email marketing can be.
Kontaktoplysninger
Saint Katharine's Way 1, E1W 1YL, London, Storbritannien
- support@omnisend.com
- omnisend.com
4,4
Fremragende
501 anmeldelser
Bed kunder om at skrive en anmeldelse
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Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
So far so good
So far so good! I recently started using Omnisend for my new brand, Truthkins.com, and I'm pretty happy with the app and support.
I've tried Klaviyo and MailChimp in the past and I am sticking with Omnisend due to price, UI, support and ease of use.
23. november 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for the feedback. We’re glad Omnisend has been a strong fit for your new brand, and it’s great to hear the pricing, interface, and support made the move from Klaviyo and Mailchimp worthwhile. We’re here to help you keep building momentum as Truthkins.com grows.
Smooth Integration..
Smooth Integration to shopify and also easy to setup.
I have used many Email sending programs , this Is the easiest to use.,
23. november 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for the feedback. We’re glad to hear the Shopify integration and setup felt smooth, and that Omnisend stands out as the easiest tool you’ve worked with. It’s great to know the platform helps you move quickly and stay focused on growing your business.
Great experience with Emna tonight
Great experience with Emna tonight. I was frustrated and ready to give up on domain verification tasks. She was patient. Sent screenshots and helped guide me through the process and more.
21. november 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for sharing your experience. We’re glad Emna was there to guide you through the domain verification process and help turn a frustrating task into a clear, manageable one. Support moments like these are important to keeping your marketing running smoothly as you grow, and we’re happy she could assist.
DO NOT USE - Shocking Customer Service
Unfortunately Trust Pilot doesn't allow me to give zero stars, but I want to. I used their email marketing service to send out a few thousand emails. They had a promotion which I purchased for fixed number of emails with start and end date for the deal. Everything was ok until I realised they had been charging my card beyond the deal I had purchased WITHOUT my direct CONSENT. I did not directly authorise the payments, they just charged me monthly for a service I didn't use or authorise directly, they just opted me into a monthly charging plan without my consent. So naturally contacted them and they REFUSED POINT BLANK to refund me even though I did authorise the payments. AT NO Time did I re-enter my card details authorizing the monthly billing of my card and that's the whole truth and nothing but the truth. DO NOT use the email service as their customer service is shocking. This is sharp practice and if this is there idea of customer service god help them, because I won't be returning and I will be telling everyone why they shouldn't even think about using them either. Good news I contacted my helpful bank, who will challenge the payments and arrange for chargebacks if they don't want to give me my hard earned money back!
20. november 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for taking the time to share your experience. We’re truly sorry to hear about your frustration, and we fully understand how concerning unexpected charges can feel. We appreciate you giving us the opportunity to clarify what happened on our side so that everything is fully transparent.
When you activated the promotion, it applied a 30% discount to the first three months of a standard recurring subscription plan. This type of promotion doesn’t convert the plan into a fixed-term package — it simply reduces the cost of the first three billing cycles of an ongoing subscription. The recurring nature of the plan, as well as the price after the promotional period, was displayed during checkout and outlined in the Terms of Use agreed to when your account was created. In our Terms of Use, it is explicitly stated that subscriptions renew automatically unless cancelled, which is why the subsequent charges occurred.
To clarify how billing worked in your case: your card details were entered directly during the subscription activation process, which initiated a recurring plan immediately. Invoices and receipts were generated for each billing period and sent to you regularly. The subscription could be cancelled at any time from your account settings. Once a recurring subscription is activated, no additional monthly authorization is required for charges to be processed.
Based on this setup, the payments you received were processed under an active recurring subscription that remained open.
Regarding the dispute you initiated with your bank, you are absolutely entitled to challenge any charge you believe is incorrect, and we fully respect that right. We will cooperate with your bank throughout their review.
Once again, we’re genuinely sorry that your experience felt disappointing, and we appreciate you sharing your perspective. Your experience matters to us, and we’re here to help clarify anything that remains unclear.
Working with the Omnisend Partners…
Working with the Omnisend Partners Program has been one of the most genuinely supportive experiences I’ve had in the email marketing space. Unlike many platforms that feel transactional, Omnisend actually cares about helping brands grow. Their team is proactive, hands-on, and consistently goes above and beyond to make sure partners have the tools, support, and strategy needed to drive real revenue.
One of the biggest advantages is their pricing. Omnisend offers some of the lowest and most transparent rates in the industry, which makes it accessible for brands that need powerful automation without the inflated costs. For agencies managing multiple clients, this alone creates a huge competitive edge.
But what really sets Omnisend apart is how easy the platform is to use. After years of working inside Klaviyo, I was surprised at how much more intuitive Omnisend’s interface is. Building flows, segmenting audiences, and analyzing performance is faster, cleaner, and far less complicated. It’s the kind of platform that allows both experts and beginners to move quickly and confidently.
For anyone running e-commerce marketing or managing email for clients, Omnisend is the rare partner that actually feels like a partnership. They prioritize results, affordability, and ease of use, and it shows in every part of their program.
18. november 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for sharing such a detailed and generous review. We’re glad the Partner Program feels genuinely supportive and that the combination of hands-on guidance, transparent pricing, and an intuitive platform is helping you deliver stronger results for your clients. Hearing that Omnisend offers a smoother workflow than what you’ve experienced in Klaviyo means a lot — our goal is always to help partners grow efficiently and confidently. We’re grateful to be part of your success.
I would like to express my gratitude…
I would like to express my gratitude for your professionalism and the cordial reception.
Thank you, Rokas.
20. oktober 2025
Besvarelse fra Omnisend
Rokas out here making us all look good! 👏
Appreciate you taking a moment to drop such a kind note!
Got some problems with our email…
Got some problems with our email contact lists but the support was really few clicks away and even on Sunday! Explanation was detailed and they helped very quickly resolving the matter. Omnisend is great but even the greatest product becomes useless if you do not get the support you need when you need it. In case of Omnisend our experience has always been exceptional! Thumbs up!
16. november 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for sharing your experience. We’re glad our support team was able to help you resolve the contact list issue quickly — even on a Sunday. Reliable, timely assistance is a priority for us, and we’re grateful to hear it’s made a difference for you.
Great tool with amazing customer…
Great tool with amazing customer support. Loyalt customer for 6 years
15. november 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for your feedback — and for being with us for six years. We’re glad Omnisend continues to support your goals and that our customer support team has been helpful along the way.
We recently run into an issue with a…
We recently run into an issue with a disgruntled employee erasing all our planned campaigns for black friday. Omnisend were great in supporting us in proving what happened and then in recovering the campaigns. Honestly stellar stuff. Thanks guys!
13. november 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for sharing this experience with us. We’re really glad the team could step in quickly, help clarify what happened, and get your Black Friday campaigns restored without losing momentum. Situations like that are never easy, and we appreciate you trusting us to support you through it. We’re here to make sure your marketing keeps moving forward, even when surprises pop up.
Besvarelse fra Omnisend
Thank you for the great feedback! We’re glad our team could assist quickly and effectively — fast, reliable support is one of our top priorities.
By far the worst customer service i…
By far the worst customer service i received from them and their partners. We had to wait for over 7 months of agonising emails and our business was put on hold because of the intergration not been done. We were refeered by them to email Postman and shaun their director has kept pushing aside the project. we even sent numerouse complaints to their support@omnisend plartform and they simplly refused to assisst us.!!!!!! dont trust Email-Postman.uk and dont trust omnisend to handle their customers
27. februar 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for taking the time to share your experience. We’re truly sorry to hear that our agency partner did not meet your expectations and completely understand how frustrating this situation must have been for your business.
Please kindly note that our Partnerships team took your feedback very seriously. We’ve been in close correspondence with the agency you worked with, and we understand that the agency has already communicated that they’re unable to continue assisting you with resolving these challenges. To ensure you receive the support you need, our Partnership Manager has reached out and offered to connect you with another certified agency partner who can fully assist you in getting everything back on track.
From the technical side, it appears that your current setup is configured as a Shopify connection, which could explain the “API failed” errors you’ve been experiencing. Our Support team has already shared the steps required to resolve this issue, and we remain happy to collaborate further to ensure a smooth resolution and improved experience going forward.
customer support solved my issue
25. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for your feedback. We’re committed to fast, effective support so you can stay focused on what matters most. We’re glad we could resolve your issue quickly!
Very responsive and helpful in…
Very responsive and helpful in resolving my queries.
24. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for your feedback. We’re committed to providing timely, helpful support so you can stay focused on growing your business.
My integration stopped working and…
** Edited**
My integration stopped working and getting support from OmniSend it very delayed. They take forever to get back to us.
I was facing an issue that in the end wasn't OmniSend but an issue with my host provider.
I love their service I just wish their support was more responsive.
12. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for updating your review — we truly appreciate your honesty. We’re really sorry our support response time didn’t meet your expectations. When an issue involves a third-party provider, it can add extra layers to the troubleshooting, and unfortunately, that sometimes means delays. Still, we know how important timely support is, and we’re actively working to improve that experience. We’re glad to hear you love the service, and we’ll continue doing our part to support your success, every step of the way.
You couldn't ask for better customer support
Omnisend customer service is always excellent. The bot gives clear instructions on basic 'how-to' queries (unlike so many of them), but there is never a problem getting through to a real person.
The team go to every length to assist you, even with things that are technically not their problem.
It's an easy-to-use platform if you have never done email marketing before and very good value.
14. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
“You couldn’t ask for better customer support” — that’s the highest compliment we could hope for. Thank you! We’re glad to know both our support team and platform are helping you grow your marketing confidently and efficiently. Our goal is to make every step feel effortless, so you can focus on building your business while we handle the tech side.
They really help to make a smooth…
They really help to make a smooth transition. Denize and Alyssa are AMAZING!
8. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for the kind words! We’re thrilled Deniz and Alyssa made your transition seamless. Delivering great support during every step of the transition is something we take seriously, and we appreciate you recognizing our efforts.
Omnisend is a big NO for me!
I've tried to use their services, but unfortunately, it was a waste of time; this service is not as good as it seems. I prefer Sendvio instead, especially for my Shopify shop. Omnisend is a big NO for me!
1. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with Omnisend didn’t meet your expectations and completely understand how disappointing that can feel after giving the platform a try.
We’d truly appreciate the opportunity to better understand which areas of the product or experience fell short of what you were looking for, and how we might improve. Your perspective is incredibly valuable to us, as it helps us continue enhancing both our product and support experience.
Please don’t hesitate to reach out to our team via in-app chat or by email at support@omnisend.com. We’d genuinely value the chance to learn more about your experience and hopefully turn it around.
First time using support
First time using support, almost immediate response and resolution with in minutes! Great
9. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Delighted to hear your first support experience was quick and effective. We’re always working to make sure every customer feels supported and confident in using Omnisend from the very first interaction.
When I started using Omnisend with my…
I started using Omnisend with my new Shopify AI website and was impressed from the start — I even gave them 5 stars. Today, I had my first real issue, and something amazing happened. The support team didn’t give up on me. Sanya went above and beyond to help and make sure I was happy. I’m very satisfied and pleasantly surprised by how everything turned out. They truly care about their customers.
4. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for updating your review and sharing your experience. We’re truly glad that Sanya was able to turn things around, resolve the issue, and make sure you felt fully supported. Hearing that your experience improved means a lot to us — that’s exactly what we aim for when challenges arise. Our goal is always to help our customers succeed and build lasting trust through genuine care and transparency. We’re grateful for your confidence in Omnisend and thrilled to have you with us.
I’ve been using Omnisend for about a…
I’ve been using Omnisend for about a year, and honestly, I strongly advise against it. Out of the blue, they discontinued WooCommerce support without any clear communication. When I tried reconnecting, I kept getting errors and contacted their customer support — which turned out to be an absolute disaster.
We were in touch for over a week. Different agents kept rotating in the same chat, asking me the same questions again and again. One of them (Maria) told me to disable automations inside Omnisend and then completely disappeared — now my automations cannot even be reactivated, leaving my email flows broken.
Other agents repeatedly suggested the same “solution”: disable Jetpack, which is a critical plugin for WordPress. After involving WordPress support to disable/re-enable Jetpack, my WooCommerce settings got corrupted — I now need to reinstall WooCommerce payments, shipping, and more. Despite all this, Omnisend still throws the same connection error.
The worst part is that the Omnisend team clearly does not understand their own product, nor how WooCommerce actually works. They wasted my time, broke my site’s setup, and never fixed the original issue. Extremely unprofessional and unreliable.
If you’re on WooCommerce or WordPress, avoid Omnisend at all costs.
2. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for taking the time to share your experience. We’re truly sorry to hear about the difficulties you’ve encountered and completely understand how frustrating this must have been — especially after investing time and effort into setting everything up.
After reviewing the case, our team found that the potential issue might be caused by your store’s API rate-limiting requests (429 - Too Many Requests), which prevented Omnisend from maintaining a stable connection. While your credentials were correct, the store’s system was temporarily blocking further requests to avoid overload. This is why reconnecting resulted in recurring errors.
We realize how disruptive this situation was for your business and regret that it led to temporarily paused workflows. Our team has shared a few potential next steps with you directly in the ongoing communication, and we’d be happy to continue working with you or your developer to get your connection restored.
We appreciate your patience throughout this process and remain committed to helping you get things back on track.
Update: The issue appeared to be related to hosting provider limitations on the /wp-json/wc/v3/ endpoint. After collaborating with the hosting provider, we made the necessary adjustments on their side to ensure Omnisend requests are processed successfully. According to the latest logs, 429 errors are no longer occurring, and the issue has been fully resolved.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.