Worst email marketing platform in the world. There is SO much basic yet ESSENTIAL functionality missing that it renders this tool extremely limited and frustrating to use. I.e - can't edit the s... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Even though I can speak English, I asked Tiago if he could speak to me in Portuguese because I’m in a bit of a rush, and the conversation would flow much more smoothly for me. If he hadn't been able t... Se mere
Virksomheden har svaret
Honestly, big shoutout to our customer success manager, every quarterly call feels like catching up with someone who actually gets our business. Very helpful suggestions, always on the point, not just... Se mere
Virksomheden har svaret
Really cool App for Email Marketing. There is sooo much functionality i cant even describe all of it. But the absolute best feature? The amazing Customer Support. Literaly the best ive ever ha... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Omnisend is an all-in-one marketing platform tailored for busy shop owners who have enough adventure in their ecommerce business already. One-click integration with major ecommerce platforms, pre-made automation & email templates, and award-winning 24/7/365 live customer support… We do the heavy lifting so you could do less and sell more. Join 150,000+ businesses and try out Omnisend to see for yourself how refreshingly boring and adventureless (in the best way possible) your email marketing can be.
Kontaktoplysninger
Saint Katharine's Way 1, E1W 1YL, London, Storbritannien
- support@omnisend.com
- omnisend.com
4,4
Fremragende
501 anmeldelser
Bed kunder om at skrive en anmeldelse
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Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
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BIG MISTAKE
BIG MISTAKE
Worst onboarding experience ever. I had to chase them so many times. They have layers for support that is dysfunctional.
I was happy with Yotpo but they stopped SMS and they recommended to move these guys.
Unfortunately waste of time and loss of potential revenue.
1. januar 2026
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for sharing your experience and for being open about how frustrating this felt. We’re sorry to hear that the onboarding process didn’t meet your expectations, especially after being referred to us.
We want to clarify what happened with the SMS setup. Promotional SMS messages to UAE numbers require a registered Sender ID, which is a government requirement. This registration process is handled by the local SMS provider and requires very specific documentation. In your case, the initial submission was missing required details, which led to follow-up requests and unavoidable back and forth before the provider could proceed with verification.
We understand how this can feel like unnecessary delays, particularly when timing and revenue are critical. While we guided the process and kept you informed, the approval timeline and requirements are ultimately controlled by the SMS provider and local regulations, not by our platform.
That said, your feedback about the onboarding and support experience is important to us, and we’ll be using it to improve how we set expectations and guide customers through regulated SMS setups like this. If you’re open to continuing the onboarding, our team is here to help and happy to support you further.
Was interested in Omnisend for a while
Was interested in Omnisend for a while, but kept procrastinating switching as it's usually quite complicated. They helped a lot, did most of the migration and in less than a week I was sending. Thank you team, recommend
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for the feedback. We’re pleased the switch to Omnisend was smooth and that you were able to start sending within a short time. Removing complexity from migrations is an important part of helping teams move forward with confidence and focus on growth.
Great Customer Service
I've been using Omnisend for a little over a year now, and by far the best aspect of the platform is the customer service. Although I've had a few connectivity issues, the Omnisend agents are always available and really helpful.
Comparatively to other email platforms, Omnisend helps you with your specific issues in depth. Other than the customer service, the reporting is really beginner-friendly - overall I would recommend Omnisend!
15. januar 2026
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for sharing your experience. We’re glad our support team has been consistently available and helpful, and that the reporting makes it easier to understand performance. We appreciate your perspective and will keep working to earn that fifth star while continuing to support your growth.
Ho trovato personale qualificato e e…
Ho trovato personale qualificato e e paziente nel risolvere il mio problema, sono stati straordinari!!
13. januar 2026
Uopfordret anmeldelse
Besvarelse fra Omnisend
Grazie mille per le tue parole! We’re glad our team could help you through the issue with care and professionalism. Making sure you feel supported and confident every step of the way is important to us, and we truly appreciate you sharing your experience.
Excellent support from Burak
Excellent support from Burak! Very committed to helping. We were on the chat for an hour or two, he kept helping.
2. januar 2026
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for sharing your experience. We’re glad our support team was able to dedicate the time needed to support you and work through everything together. Being available and committed when challenges arise is an important part of helping our customers keep their marketing moving forward.
Great email and SMS automation tool
Omnisend is a great email and SMS automation tool. I’ve been using it for about a month now, and I’m really impressed by how many options it has and how easy it was to set everything up.
Irem was there to assist me quickly—she answered my question promptly and professionally. Thank you!
30. december 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for sharing your experience. We’re pleased Omnisend is helping you run email and SMS marketing efficiently, with a smooth setup and a wide range of options to support your growth. Our team is here to support you whenever you need guidance.
Didn't expect customer support to be…
Didn't expect customer support to be available on Christmas, but they were there and responsive. Got help right away fixing a formatting issue in the email builder.
25. december 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for sharing your experience. We’re happy our support team could assist quickly and keep your work moving forward without interruption. Being dependable when timing matters, even during holidays, is central to how we support growing businesses.
Connecting with Shopify Issues
Had an issue with my Omnisend and Shopify Stores not connecting properly, but within 5 minutes Irem from support had figured it out and showed me what to do. Really quick and easy support - thank you very much.
24. december 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Appreciate you sharing this. It’s great to hear Irem was able to identify the Shopify connection issue so quickly and walk you through the fix. Fast, clear support helps keep your workflows running without disruption. We’re glad we could get you back on track and support your continued progress.
Plus de templates email le rendraient encore meilluer
Omnisend est facile à utiliser et à configurer dès le début. Les workflows sont déjà préconfigurés, donc la mise en place a été rapide. Le seul point à améliorer concerne les templates email, qui pourraient proposer plus d'options de design et de flexibilité visuelle. À part cela, tout fonctionne très bien.
1. december 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Merci d’avoir partagé votre expérience en détail. It is great to know Omnisend was easy to use from day one and delivered a reliable setup. We truly value your comments on email templates and design flexibility. Clear feedback like this helps us identify where more creative control can make a real difference in daily work and campaign performance. We appreciate your trust and remain focused on supporting your progress.
I had some issues with spam bots and…
I had some issues with spam bots and flood of fake signups, and support was genuinely helpful. They walked me through what to implement in our forms to prevent this from happening again and also helped mitigate the damage that was already done.
19. december 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for sharing your experience. We’re glad our support team could help you address the spam bot issue, put preventive measures in place, and minimize the impact on your account. Protecting list quality is essential for sustainable growth, and we’re happy we could support you through that process.
I ran into a few challenges setting up…
I ran into a few challenges setting up SPF, DKIM and DMARC records, and Burak was a huge help. He walked me through which records go where and even shared a few recordings made specifically to explain how everything works. As a non tehnical person, that made a biiig difference. Thanks Burak!!
16. december 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thanks for sharing this. Setting up SPF, DKIM, and DMARC can be challenging, so it is great to hear Burak was able to break it down clearly and guide you through it. Those recordings can make a big difference, especially for non technical teams. Thanks for trusting us to support your progress.
Omnisend isn't perfect feature-wise
Omnisend isn't perfect feature-wise, but it's close. Customer support is what makes the difference, and that's what pushes this to 5 stars, otherwise, it would be between 4-5 stars to me.
15. december 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
We appreciate you sharing this perspective. It means a lot that customer support tipped the scale for you. While there is always room to improve, we are glad the experience and assistance you received made Omnisend a strong choice for you.
Template belli e workflow gia…
Template belli e workflow gia impostati. L ho trovato grazie a Reddit e confermo, si imposta in modo facile, anche per chi non ha esperienza.
8. december 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Grazie mille per il tuo feedback! We’re glad to hear the ready-made templates and workflows made setup easy, especially coming in without prior experience. It’s great to know Omnisend is helping you get started smoothly as you grow your marketing.
FRAUDS
FRAUDS. Be careful working with this company. If you prepay for let's say $5000 in credits, run a campaign then if it gets flagged they will not only suspend your campaign but remove your credits from your account. I had about $4000 left on my account and they literally removed my entire balance and said it was because we had a high bounce rate and can't run on their software. They would not return the funds. Complete frauds.
6. december 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for taking the time to share your experience and perspective. We’re sorry to hear about the situation you’ve described.
At this time, we have not been able to identify an Omnisend account that matches the information provided in your review. We’ve reached out to you directly through Trustpilot to request additional details so we can locate your account and investigate this properly.
We understand the frustration reflected in your review, but the claims you described do not align with our policies or how our platform manages customer accounts. Once we can identify your account, we will gladly review what occurred.
To address the point you raised about bounce rates: email service providers, including Omnisend, may pause campaigns that exceed industry-standard bounce-rate thresholds. This is done to protect your sender reputation and overall deliverability, as continued sending under these conditions can cause long-term damage to your domain and negatively impact all future campaigns. A pause allows us to investigate the underlying cause and prevent further harm.
We would be more than happy to review your case in detail, including any concerns regarding credits, once we have confirmed your account information. Please reply to the outreach we sent via Trustpilot so we can assist you directly.
Great app overall
Great app overall. I just wish it had a few extra features.. like WhatsApp integration so I could reach out to my customers there.. Support said they'll share the idea with their product team, so hoping that happens.. Otherwise satisfied.
5. december 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for the feedback. We’re glad to hear you’re satisfied with the app overall. We appreciate your note about WhatsApp integration. Insights like this help us better understand what supports your customer engagement and long-term growth.
I noticed my monthly pricing went up in…
I noticed my monthly pricing went up in November and then December's invoice was a bit higher, so I was honestly I little unpleasantly surprised at first. After reaching out, customer support calmly walked me through everything, turns out the increase was because I gained a bunch of new subscribers in November, which is actually a nice problem to have. They also showed me how to clean up inactive contacts to keep the cost lower going forward.
4. december 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for sharing your experience. We understand how unexpected pricing changes can feel, and we’re glad our support team could walk you through the reason behind the increase and help you manage inactive contacts going forward. Growing your subscriber base is a positive milestone, and we’re here to make sure your plan continues to support that growth in a sustainable way.
Free plan but still great service
Woocommerce integration was smooth, the free plan gives enough to test things properly, and the support has been surprisingly awesome considering I'm not even on a paid plan. Friendly and actually solves stuff. No complaints so far, just wish SMS pricing in the Baltics was a bit lower.
27. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for the great feedback. We’re glad the WooCommerce integration, free plan features, and support team are giving you a smooth start with Omnisend. We appreciate your note about SMS pricing in the Baltics, feedback like this helps us better understand regional needs as we continue improving the experience and supporting your growth.
Misleading information to get you upgrading to pro plan!
Upon signing up, I was shown the information on their website that I would be getting 6,090 monthly sms with the pro plan. So I signed up to the pro plan (which I also took a screenshot of this information shown on my computer and have proof of this). I, then, sent my first sms campaign to 1,161 contacts and their website showed that my sms credit was already almost used up! I contacted support and was told that the original message with 6,090 monthly sms shown to me was just an estimate though this *estimate* part was never shown or included in their information when I signed up. I'm truly disappointed and feel like I was scammed to use their pro plan.
2. december 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for taking the time to share your experience with us. We’re sorry to hear that the SMS estimate shown during signup felt misleading — we understand how disappointing that must have been.
When you upgrade to the Pro plan, you receive monthly SMS credits equal to the price of your plan. The number of SMS messages shown during signup is always an estimate because actual SMS costs vary by country and by message length. This means the system can’t display a guaranteed fixed number, only an approximate value.
In your case, you did receive your full monthly SMS allowance. The credits were used more quickly because SMS messages sent to the UK are more expensive compared to the U.S. rate used for estimation, which reduces the total number of messages that can be sent with the same credit amount.
To help clarify this during signup, the plan page includes an information (“i”) icon next to the estimate, noting that the actual number of SMS may differ based on recipient country pricing. Still, we understand how this could have been confusing, and we appreciate you bringing it to our attention.
We will be using your feedback to improve the clarity of our signup process — especially around how SMS estimates are communicated — to ensure this information is even clearer for future users.
Biggest scammers
Biggest scammers. I bought their marketing email service for Black Friday, but due to a glitch in their system I couldn’t upload my contacts. This wasted 48 hours and I missed my Black Friday promotion email. I finally asked them to refund my money so I could buy another email-marketing service, and the live agent said, “wait 48 hours and we will see what we can do about the refund.”
What do you mean “we will see”? It’s clearly your service that isn’t working. You wasted my time and made me miss Black Friday, and now you’re saying you’ll see if you can refund me? I’m going to sue them for causing me to lose my Black Friday sales
29. november 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for taking the time to share your feedback. We’re very sorry to hear about the challenges you experienced and understand how frustrating this must have been during such an important sales period.
After reviewing your case, we confirmed there was a brief initial glitch with the contact upload, which was resolved, and your file was imported successfully. However, the core issue preventing your campaign from being sent was not related to the upload itself, but to the consent status of contacts within the list you shared with our support team. All contacts in that file were marked as non-subscribed, indicating they had not given consent to receive email marketing.
Due to compliance requirements, including GDPR and other email marketing regulations, we are legally required to respect each contact’s consent status. This means that our support team cannot convert non-subscribers into subscribers on your request, override their consent settings, or send promotional content to individuals who have not opted in. This is a safeguard to protect both senders and recipients, and ensures deliverability and compliance for everyone.
On the billing side, our support team informed you that refund reviews can take up to 48 hours, and your request was processed within that communicated timeframe. In addition, any refunds must be handled in accordance with our Terms of Service, and your case was succesfully processed following those guidelines.
We’re truly sorry that the experience felt disappointing, and we appreciate you sharing your perspective. Our team remains available if you have any further questions or require additional clarification.
Very helpful help desk agent
When I reached an actual help desk agent, the experience was smooth and the guidance clear. Burak performed quickly and precisely.
27. november 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for the review and for recognizing Burak’s quick and clear support — we’re glad he was able to help you resolve things smoothly. We appreciate your 4-star rating, and we’ll continue improving to deliver the kind of experience that earns all five.
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