Worst email marketing platform in the world. There is SO much basic yet ESSENTIAL functionality missing that it renders this tool extremely limited and frustrating to use. I.e - can't edit the s... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Even though I can speak English, I asked Tiago if he could speak to me in Portuguese because I’m in a bit of a rush, and the conversation would flow much more smoothly for me. If he hadn't been able t... Se mere
Virksomheden har svaret
Honestly, big shoutout to our customer success manager, every quarterly call feels like catching up with someone who actually gets our business. Very helpful suggestions, always on the point, not just... Se mere
Virksomheden har svaret
Really cool App for Email Marketing. There is sooo much functionality i cant even describe all of it. But the absolute best feature? The amazing Customer Support. Literaly the best ive ever ha... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Omnisend is an all-in-one marketing platform tailored for busy shop owners who have enough adventure in their ecommerce business already. One-click integration with major ecommerce platforms, pre-made automation & email templates, and award-winning 24/7/365 live customer support… We do the heavy lifting so you could do less and sell more. Join 150,000+ businesses and try out Omnisend to see for yourself how refreshingly boring and adventureless (in the best way possible) your email marketing can be.
Kontaktoplysninger
Saint Katharine's Way 1, E1W 1YL, London, Storbritannien
- support@omnisend.com
- omnisend.com
4,4
Fremragende
501 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Thank you for the incredible speed
Thank you for the incredible speed and for solving the issue 100% in just a few minutes.
Special thanks to Beran for the excellent communication — truly appreciated!
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra Omnisend
That's what we love to hear! Beran and the team work hard to get you back up and running fast so nothing slows down your business. Really appreciate you taking the time to share this.
We dont like to write any bad review on…
We dont like to write any bad review on any business, bad reviews cause very bad attitude from client to a company . And removing a bad review is something very hard upon to our experience. We are Jour Cards Company . We dealed with this omnisend company and we bought the biggest plan for email marketing. Our brand id is : 697f8ebcff3e6af3e069146d . They paused our account and they requested all details from our company to them and we paid more than 1200$ for this plan . After one week of our purchase for thier plan they suspended our account and upon to their plan we have priority in questions and answers. They requested documents it was sent all and then all they company disappeared from replying on our questions . No one replies . Take a company advise and hear me well . Till this moment i advise not even to create an account with them . Loose of money and time and they suspend any account at any minute . We sometimes log in to our account just to see if we are suspended or no . When u dont have a plan purchased and u are thinking to buy it you will find them replying like eagles . After u buy they suspend your account and disappear. We will forward this to FDA and to CANN . We typed this review after 24 hours of suspension. Waiting another 24 hours . The review from a company now and not a small company as they think . Our owners will put effort for making this company reputation very bad . I advise u join Mailchimp after all our experience
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for taking the time to share your experience. We understand how frustrating this situation must have felt, especially after investing both time and money into setting everything up.
To clarify an important point, your account was not paused immediately after purchase or without usage. A substantial volume of emails was sent from the account in a very short period of time, including high-frequency campaigns. According to our records, over 90% of your monthly email allocation was used within approximately one week of activating the Pro plan. Our refund policy, outlined in our Terms of Use, does not allow for refunds when a plan has been utilized to this extent. Furthermore, this activity triggered a compliance review under our Anti-Spam Policy and Terms of Service, which apply equally to all customers. These policies are in place to protect sender reputation, deliverability, and the broader email ecosystem.
Throughout the process, you were in active communication with our support team, and your case was escalated for an in-depth review. We understand that the review period felt lengthy. The additional time was necessary because we carefully evaluated the situation to determine the best possible way to proceed and whether there was a path that would allow us to continue supporting your business. While we always aim to find a path forward for our customers, in this case we were unable to continue providing service in line with our policies.
Regarding the Pro plan, it includes a generous fair use allowance based on contact count. Sending at very high daily volumes, such as multiple campaigns per day to large segments, can exhaust those credits quickly and may also raise deliverability concerns. This structure is outlined in our pricing documentation and Terms.
We genuinely regret that this experience did not meet your expectations. Our team remains committed to transparency and fairness in how we apply our policies.
Deluxe Spamverteiler
Verteilt auf all meine Mailaccounts verschiedene Spammails. Mehrmals am Tag. Seit mehreren Wochen.
Erwartet eine aufwändige Abuse-Prozedur, wenn ein solcher Fall eintritt. Ernsthaft?
Bekomme Spammails im zweistelligen Bereich und soll nun jede Spammail aufwendig einzeln als Abuse flaggen?
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for taking the time to share your feedback. We're sorry to hear about the frustration you've experienced with receiving unwanted emails.
At this time, we have not been able to identify an Omnisend account or sender that matches the information provided in your review. We reached out to you directly through Trustpilot to request additional details so we can locate the relevant account and investigate this properly, but we have not yet received a response.
We understand that reporting individual spam messages can feel time-consuming, but these reports are critical for helping us identify senders who may be violating our Anti-Spam Policy and take appropriate action. Without specific details such as sender information, email headers, or examples of the messages you've received, it's unfortunately not possible for us to trace the source or intervene.
We would genuinely appreciate the opportunity to investigate this further and take action if a violation has occurred. Please reply to our email via Trustpilot or reach out to us directly at support@omnisend.com with any additional information that could help us identify the sender, and we'll prioritize reviewing your case.
We hand't experienced that level of post-transition support before
The transition from our previous email marketing tool to Omnisend was well supported by their team, but what really stood out was the continued support after the switch, especially with tweaks and fine tuning that came up which was honestly a pleasant surprise, as we hadn't experienced that level of post-transition support before. Like with any other platform, some advanced features take a little time to fully understand, but once you get the hang of it, it becomes intuitive.
10. februar 2026
Uopfordret anmeldelse
Besvarelse fra Omnisend
We're really glad the post-transition support made a difference for you! Those tweaks and fine-tuning moments are often where the real value clicks, and it's great to hear our team was there when it mattered. We know the advanced features take a bit of getting used to, but once they're working for you, they can really help scale your email performance. Appreciate you taking the time to share your experience.
Great Customer Support
Fantastic technical support when we needed it, prompt and efficient and accurate
13. februar 2026
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Besvarelse fra Omnisend
So glad we could be there when it mattered most. Your success is what motivates our support team every day, thank you for taking the time to share your experience.
Karen and Melanie 5 STARS for being STARS
I had a issue connecting the mail product to our DNS. I spent a couple hours attempting to fix it. I was frustrated. I reached out to Karen my rep and she set me up with a call with Melanie (a human) which was incredible. We got on a google meet and she fixed the problem which would have taken me hours in minutes. I am so greateful for the teamwork at Omnisend. After that experience I am so incredibally happy I signed up.
12. februar 2026
Uopfordret anmeldelse
Besvarelse fra Omnisend
That's what great support looks like! Hours spent troubleshooting DNS challenges are time you can't get back, and that's exactly why we prioritize real human support when you need it. Thrilled you're with us, and we're here to keep things running smoothly so you can focus on what matters most.
I'm not tehnical at all
I'm not tehnical at all, but moving to Omnisend was super easy. Omnisend support + Deniz basically walked me thru it
9. februar 2026
Uopfordret anmeldelse
Besvarelse fra Omnisend
Love hearing this! Moving platforms can feel overwhelming, especially without a technical background, but that's exactly why we're here. Deniz and the team are great at making transitions smooth. Excited to see what you'll accomplish now that you're all set up!
Besvarelse fra Omnisend
That's what we like to hear! Fast, clear solutions mean less time troubleshooting and more time focused on your store. Thanks for sharing this, and here's to continued success with your campaigns.
Great Customer Support
While onboarding from 2 other email providers, I had some pretty specific things I needed to set up within my emails and lists.
The live support - Emma specifically - was able to walk me through the exact best way to set up what I needed to, including screen recording videos and multiple options to achieve what I was hoping to.
The process made me so excited to get the rest of my automations set up!
8. februar 2026
Uopfordret anmeldelse
Besvarelse fra Omnisend
Emma's dedication really shows! Migrating from two platforms with specific needs isn't simple, and having that detailed guidance with screen recordings makes all the difference. Excited for you to see those automations drive results!
User Friendly Support from Emna
Emna was amazing and focussed on taking things step by step - it felt like I was the only client being helped. Really awesome and stayed with me until all was resolved - AMAZING!!!
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra Omnisend
Emna will love hearing this! That step-by-step approach and staying with you until everything clicks is exactly how we want every interaction to feel. When support works the way it should, you get back to what matters: running a successful marketing. Really appreciate you sharing this!
Emna has been really proactive to…
Emna has been really proactive to propose me solutions. Thanks a lot!
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra Omnisend
So glad Emna could help! Proactive support makes all the difference when you're focused on results. We're here to make sure you have what you need to succeed. Appreciate you taking the time to recognize her work!
quick and prompt response
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra Omnisend
Really appreciate this! Quick answers mean less downtime for your marketing, and that's exactly what we aim for. Happy to have you with us, and here's to continued success!
I moved from Klaviyo to Omnisend and…
I moved from Klaviyo to Omnisend and the transition experience was very good. I applied for the migration on friday and the team finished everything 6 days later, on thursday. I didn't had time to fully review the setup since then, but got some time today, and also I had some questions about the automations they rebuild for me based on what I was using in Klaviyo. What surprised me is that even today on Sunday, their support was available and answering me fast. This is the main reason why I really recomend them, the team is there when you need them, not only on working days.
P.S. One small suggestion, consider adding Whats App as a channel in the future, that would be cherry on the top.
1. februar 2026
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for sharing your experience. We’re glad the migration from Klaviyo was completed smoothly and that our team could rebuild your automations efficiently. Being available when questions come up, even outside standard working days, is part of how we support teams as they grow, and we appreciate you taking the time to share your suggestion as well.
We have been using Omnisend for 3–4…
We have been using Omnisend for 3–4 years now (Since Sep 30, 2022), and it has been a consistently useful tool for our business. Everything we need for our messaging and email marketing campaigns is housed right within the app, and we haven’t run into any issues. For our business needs, Omnisend is a great choice and we are very happy with it.
If I could recommend one improvement, it would be the ability to send a true plain-text email. Currently, even the "plain text" templates are wrapped in HTML, which causes the text to be centered in the inbox.
We would love the option to send emails that look exactly like a 1-to-1 message sent from a personal Gmail account. This would help our automated outreach feel more personal and less "automated." Other than that, it’s a fantastic platform!
30. september 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for sharing such a thoughtful, long-term perspective. We’re glad Omnisend has consistently supported email marketing needs over the years and continues to be a reliable part of your workflow.
We also appreciate your feedback around true plain-text emails. Creating more personal, human-feeling communication is an important part of effective outreach, and insights like this help guide how we refine the platform to better support engagement and long-term growth.
Great help
Great help, I like that I can easily ask for help on the app if i need it.
30. januar 2026
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for the kind words. Easy access to support helps teams stay productive and focused on growth.
One of the best email service provider.
One of the best email service provider.
1. august 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for the kind words. We’re glad Omnisend is delivering value and supporting your email marketing as you grow.
Omnisend customer service is terrible …
Omnisend provides a very reliable platform. While there is still room for improvement, they genuinely offer one of the best marketing tools for e commerce stores.
The most important thing for me is knowing that emails actually reach customers, so the effort put into campaigns is not wasted.
Their ready to use templates, the email system, and especially the campaign booster stand out.
A sincere thank you to Burak. He has saved the day more than once. What a legend!
22. januar 2026
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for taking the time to share your feedback. We’re glad Omnisend’s reliability, deliverability, and campaign tools are supporting your ecommerce marketing, and that Burak could step in with the level of expertise needed to make a real difference. Delivering results you can trust and support you can rely on is key to helping businesses grow with confidence.
Great app
Great app, only reason for 4 stars is a bit tricky to find where to cancel plan. I will use in future
27. januar 2026
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for the feedback. We’re glad you’ve had a great experience overall, and we appreciate your note about plan management. We’ll keep working to make navigation clearer as we aim to earn that fifth star and support you again when you return.
Awesome support
Awesome support, very quick to get in touch with someone
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for the feedback. We’re glad our support team is easy to reach and quick to respond, helping you keep things moving without delays.
Help is always given, no matter what the request
great customer service, always ready to help me figure out is something isn't working properly and get it fixed quickly!
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for sharing your experience. We’re glad our support team is consistently available to help resolve issues quickly so you can keep your work moving forward and focus on growth.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.