Worst email marketing platform in the world. There is SO much basic yet ESSENTIAL functionality missing that it renders this tool extremely limited and frustrating to use. I.e - can't edit the s... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Even though I can speak English, I asked Tiago if he could speak to me in Portuguese because I’m in a bit of a rush, and the conversation would flow much more smoothly for me. If he hadn't been able t... Se mere
Virksomheden har svaret
Honestly, big shoutout to our customer success manager, every quarterly call feels like catching up with someone who actually gets our business. Very helpful suggestions, always on the point, not just... Se mere
Virksomheden har svaret
Really cool App for Email Marketing. There is sooo much functionality i cant even describe all of it. But the absolute best feature? The amazing Customer Support. Literaly the best ive ever ha... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Omnisend is an all-in-one marketing platform tailored for busy shop owners who have enough adventure in their ecommerce business already. One-click integration with major ecommerce platforms, pre-made automation & email templates, and award-winning 24/7/365 live customer support… We do the heavy lifting so you could do less and sell more. Join 150,000+ businesses and try out Omnisend to see for yourself how refreshingly boring and adventureless (in the best way possible) your email marketing can be.
Kontaktoplysninger
Saint Katharine's Way 1, E1W 1YL, London, Storbritannien
- support@omnisend.com
- omnisend.com
4,4
Fremragende
501 anmeldelser
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Sådan bruger denne virksomhed Trustpilot
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I am pleasantly surprised by your…
I am pleasantly surprised by your prompt response and quick resolution of my question.👍😊
24. maj 2026
Uopfordret anmeldelse
Besvarelse fra Omnisend
Quick and resolved is exactly what good support should look like, so this is great to hear! We'll keep that standard every time.
Shady business practices
Very poor experience. Signed up as a new company excited to get my marketing going. Paid for 3 months up front on their higher pro plan, Got no emails or feedback, logged in the next morning and my account was "suspended" (had yet to connect or send a single message). Talked to customer support who grilled me like I was a criminal of some kind. The next day again no email or proactive communication I log in to find my account canceled. Which I then had to FIGHT to get my refund. Very shady company, would advise you to choose a competitor!
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for sharing your experience. Starting fresh with a new platform, investing upfront, and then running into immediate roadblocks is a frustrating way to begin, and we take that seriously.
Based on the information provided in your review and the contact details shared, we haven't been able to locate the account in question. Our team has already reached out to you directly to gather the details needed to investigate properly.
On the compliance side, when a new account is created, our systems run an automated review to ensure compliance with our anti-spam and deliverability standards. This process is in place to protect all senders on the platform, including you. Without it, bad actors could compromise the shared infrastructure that affects everyone's email deliverability and sender reputation. When something triggers a closer look, the account may be paused while the review takes place.
We'd genuinely value the opportunity to look into what happened and make this right. Even if you've already moved on, understanding your experience helps us improve. We've reached out based on what you shared in your review, and we'd really appreciate hearing back from you with your signup details so we can give your case the proper review and clear explanation it deserves.
More Than a Platform — A True Growth Partner for Agencies & eCommerce Brands
Omnisend has been a key part of BoteroMedia’s growth over the past few years. Beyond the platform itself, what truly stands out is the partnership and support from their team. The onboarding process, deliverability guidance, migration support, and overall responsiveness have helped us scale faster and provide better retention marketing solutions for our clients.
The platform is intuitive, powerful, and especially strong for eCommerce brands looking to grow through email and SMS marketing without unnecessary complexity. Their automation builder, segmentation capabilities, and personalization features make it easy to create high-performing customer journeys.
A special shoutout to Melanie Correa and the Omnisend team, who have been instrumental in helping us grow as an agency partner. Their support and collaboration genuinely feel like an extension of our team.
We’re proud to be an Omnisend PRO Partner and excited for everything ahead 🚀
14. maj 2026
Uopfordret anmeldelse
Besvarelse fra Omnisend
The BoteroMedia team putting this into words is something we truly appreciate. From onboarding to deliverability to day-to-day collaboration, it's been built around one goal, helping you grow as an agency and drive better outcomes for your clients. Knowing that Melanie and the team have felt like a real extension of yours makes this even more rewarding. We're proud to have you as a PRO Partner.
Amazing First Experience with Omnisend Thanks to Melanie
So far, my experience with Omnisend has been amazing, and a huge part of that is thanks to Melanie. We’re still just getting started with everything, but after my first call with her today, I genuinely felt so much more confident and excited moving forward.
Melanie was incredibly kind, patient, knowledgeable, and willing to help every step of the way. She stayed on the call with me extra long to answer all of my questions, checked back in with me afterward, and even offered to hop back on another call if I needed additional help while working through setup. As someone learning a lot of this in real time, that level of support made such a difference.
You can tell she truly cares about the people she’s helping and wants them to feel supported throughout the process. Thank you again, Melanie, for making such a great first impression and experience with Omnisend!
11. maj 2026
Uopfordret anmeldelse
Besvarelse fra Omnisend
We're so glad Melanie could give you that confidence boost right from the start! Her commitment to making sure you feel supported through setup is exactly what we want every customer to experience. Excited to see how you put Omnisend to work as you continue growing your business!
Mi experiencia con omnisend fue… fantástica
Mi experiencia con omnisend fue fantástica. Irem me resolvió perfectamente el problema con redirecciones en mis campañas. Estoy profundamente agradecida
2. maj 2026
Uopfordret anmeldelse
Besvarelse fra Omnisend
¡Muchas gracias! So glad Irem could get those redirections sorted quickly for you. Having campaigns running properly means you can keep your momentum going and focus on performance. We've got your back!
Besvarelse fra Omnisend
Thanks so much! Happy to hear our team could support you well. That's what we're here for - making sure you can focus on growing your business.
Already loving Omnisend way better than…
Already loving Omnisend way better than the other email platforms out there. Very kind. Very quick in response. Love the interface.
22. april 2026
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thanks for the kind words! We're thrilled the platform and support are already standing out for you. We're here to keep making your email marketing as efficient and effective as possible!
Fast & Helpful
Super quick and knowledgable in helping me assist my issue. It's rare that conversations with customer help get resolved this quickly IMO. Really appreciate y'all!
18. april 2026
Uopfordret anmeldelse
Besvarelse fra Omnisend
Really appreciate you sharing this! Quick, knowledgeable support is what we're all about, and it's great to hear that it made a difference for you. Looking forward to supporting your continued success!
Fantastic customer support
Great Assistance and Very quick! Thank you Greta, Mariia, and Emna :)
13. april 2026
Uopfordret anmeldelse
Besvarelse fra Omnisend
Really appreciate you sharing this! We know how important it is to get answers fast, and our team is committed to keeping you moving forward. Glad we could deliver for you!
Pathetic platform for emailing and SMS
Pathetic platform for emailing and SMS. they are using my card details. they charge my card and no refund back me. stay away from Omnisend. worst
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thank you for taking the time to share your experience. We're sorry to hear about your frustration and understand how concerning unexpected charges can feel.
At this time, we have not been able to identify an Omnisend account that matches the information provided in your review. We reached out to you directly through Trustpilot to request additional details so we could locate your account and investigate this properly, but we have not yet received a response.
To clarify how billing works at Omnisend: charges only occur when there is an active subscription, in accordance with our Terms of Service. Payment details are handled securely and are never used without proper authorization. If a subscription remains active, recurring charges will continue as outlined during signup unless the plan is cancelled from account settings.
Once we're able to confirm your account information, we'll gladly review what occurred and address your concerns regarding charges and any refund requests in line with our policies.
We're committed to getting to the bottom of this for you. or reach out to our support team directly through in-app chat or by email at support@omnisend.com. We genuinely value the opportunity to investigate this further and work toward a resolution.
Thanks so much for the live support…
Thanks so much for the live support team's help. I contacted them at 2 AM and they answered immediately and helped me with Flows management. I asked like million questions and they remained patient and professional, highly recommend!
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra Omnisend
That's exactly what we're here for - 24/7, 365 days a year! Really appreciate you highlighting the team's patience. It matters to us that you feel supported through every question. Thanks for trusting us as your partner, and we're here whenever you need us.
Came Over from a Different Platform, WORTH IT!
I’m a small business owner. I came to Omnisend after years with a different platform because the reviews of the product were overwhelmingly positive and the monthly cost was a fraction of what I was currently paying. It felt like a no-brainer. Even then, Omnisend has far exceeded my expectations!
Set-up was easy. Shoutout to Ally who helped with the migration. And shoutout to Melanie and Karen who helped get my account my account warmed-up and set-up for success. I have a bi-weekly call with Karen moving forward, where she will serve as my Omnisend mentor. All things I did not have with my previous platform.
The user-experience of Omnisend is simple and nearly identical to what I was previously using, which further helped with the transition. I’m far from an email marketing savant, and yet this platform is easy to navigate with very helpful templates, tutorials, and more.
Definitely give Omnisend a look if you’re looking for a new email platform.
1. marts 2026
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thanks for sharing this! Making a platform switch isn't easy, and we're thrilled the transition exceeded your expectations. Ally, Melanie, and Karen are fantastic, and having that bi-weekly mentorship with Karen should really help accelerate your success. Looking forward to supporting your business as you continue to scale!
Besvarelse fra Omnisend
¡Gracias! It's great to hear our team made a difference for you. We believe strong support helps you move faster and get better results.
Great customer support
Just got started and had issues connecting another app bit the Omnisend team were all over it and really quick to respond with detailed help. Issue resolved!
11. marts 2026
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thanks for sharing this! Quick, detailed support when you need it most makes all the difference. Happy the team got your app connected, and you're all set. Looking forward to supporting your success as you get rolling.
Best tool when you are thinking about migration
As a services provider, I have helped migrate over 20 clients to Omnsiend, and experience has been consistently smooth. The Platform makes it easy to move contacts, rebuild automations, and get campaigns running without unnecessary complexity.
what I appriciate is the clean interface and how quickly new users can adapt to it. Even for the clients who aren't very technical. Omnisend is simple to manage once everythign is setup. Overall, it's a reliable option if you're planning to migrate from another email marketing platform and want a straighforward, efficient process.
5. november 2025
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thanks for sharing this! It's great to hear the migration process has been smooth across 20+ clients and that the clean interface helps even non-technical users get up to speed quickly. That efficiency in onboarding translates directly to faster results for their businesses, and we're glad Omnisend supports your work as a provider.
Best Customer Service
Omnisend have been super helpful in migrating across from Yotpo. TJ and Dovy went far above what I would expect and their platform has lived up to that level of service. Honestly couldn't recommend Omnisend.
15. februar 2026
Uopfordret anmeldelse
Besvarelse fra Omnisend
So glad TJ and Dovy could make your migration from Yotpo seamless! We believe great support should match great software, and it's fantastic to hear the platform is delivering for you. We're here to support your success every step of the way.
Support was very responsive and…
Support was very responsive and accurate to assist with DNS issues.
5. marts 2026
Uopfordret anmeldelse
Besvarelse fra Omnisend
Appreciate you sharing this! Really glad our team could help sort out those DNS issues quickly. Getting the technical setup right matters, and accurate support means you can move forward without delays. Here's to smooth sending and strong performance ahead!
Power outage
I had an error update on my dashboard and after trying everything I knew how to do I started out getting assistance from the AI Bot which really sucks by the way. After realizing that the bot was leading me nowhere, I went into the Shopify dashboard and send a ticket through the app for further assistance. Mathias responded in a timely manner and explained that there was a power outage that triggered the system. Problem solved!
25. februar 2026
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thanks for sticking with us through this! We know the bot experience wasn't what it should have been, and your feedback helps us improve how we handle situations like this. That said, we're really glad Mathias could step in quickly, clarify what was happening with the outage, and get everything back up and running for you. And remember, you can always request human support when you start a chat, our team is available 24/7, 365 days a year, whenever you need us.
Have been hearing about Omnisend for a…
Have been hearing about Omnisend for a year or so. Decided to try as Klaviyo prices has been getting out of hand. The platform is much smoother and more logical than Klaviyo and so far results are same as before. Also shoutout to X and their customer support. I had quite a lot of data and templates to move ad thought i will be doing it forever but they actually helped me with most of it and I could start sending like in a week after starting. Just add more prebuilt email templates please.
25. februar 2026
Uopfordret anmeldelse
Besvarelse fra Omnisend
We're really glad the switch worked out and that Omnisend feels smoother and more intuitive compared to what you were using before. It's awesome that our support team could get you up and running in about a week. We appreciate the feedback on templates, we're listening. Thanks for giving us a shot!
I migrated to Omnisend from Mailchimp
I migrated to Omnisend from Mailchimp. Every team member that i cam across was very helpful, nice and did the job very well. The price of the tool is way better than competition and it allows me to do everything i did before.
I am very happy with the change.
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra Omnisend
Thanks for trusting us with the switch from Mailchimp! It's great to hear our team made the migration smooth for you. Knowing you're getting the same functionality at better value while working with people who genuinely care makes all the difference. Excited to see what you'll accomplish with Omnisend!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.