An item from my order was missing. I contacted Ollie & within minutes Astro replied. She quickly explained Ollie’s protocol for missing order items; less than 7, account is credited. More than 7, t... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My dogs loved Ollie. The problems? I was spending nearly $600 for two medium sized dogs. That is the reason I cancelled the subscription. I was due to receive one more delivery and when I did I prompt... Se mere
The customer service is top notch. We had one issue with one of the 28 soft packages and they took the situation seriously and followed through. They provided a generous credit towards the next order.... Se mere
Virksomheden har svaret
Since my babies have been on Ollie, they have done so much better in their eating desires and tummy issues. When I felt I needed to cancel because of cost, I was able to get things resolved with Faith... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Founded in 2016, Ollie believes dogs deserve to live the best life possible. That's why we’re on a mission to drive the dog wellbeing revolution through food, science, data and fresh thinking. Our recipes are developed by chefs, vets, and food scientists, and backed by vet nutritionists. We use data from hundreds of thousands of dogs to supercharge our innovation to deliver the best possible experience for you and your dog.
Kontaktoplysninger
USA
- ollie.com
4,6
Fremragende
11 t anmeldelser
Har besvaret 98 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Helpful and Accommodating
I had to leave town when my Ollie shipment was scheduled to arrive. I was too late to change the date on the website. I emailed my problem and someone got back to me right away and was able to change the delivery date. Phew and thank you.
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for sharing your experience! We’re so glad we were able to step in and help adjust your delivery just in time—that’s definitely a “phew” moment! 😊
It means a lot to hear our team was able to respond quickly and get everything sorted for you. We truly appreciate your kind words and are always here whenever you need a hand!
I can always depend on Ollie deliveries.
25. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for your kind words! We’re so glad to hear you can count on Ollie deliveries—that reliability is exactly what we strive for. We truly appreciate your support and are always here for you and your pup! 😊
I’m just so happy switching from…
I’m just so happy switching from Farmers dogs food to OLLIE. My dog loves it so I’m very happy with everything
25. januar 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much! We’re thrilled to hear that your pup is loving Ollie and that the switch has been such a positive experience for both of you. Your happiness truly means a lot to us, and we’re so glad to be part of your dog’s mealtime routine! 🐾
From the first box
From the first box, Ralph devoured his meals with excitement, and we’ve seen real improvements,firmer stools, no more tummy troubles, a shinier coat, and boundless energy for our daily walks. The fresh, human-grade ingredients make me feel confident I’m giving him the best nutrition for his active prime years. The easy deliveries and portion control are a huge win for our busy routine. Ralph is thriving on Ollie ,we’re hooked for life!
24. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for sharing Ralph’s story! We’re thrilled to hear he’s thriving—shinier coat, firmer stools, and all that extra energy sound amazing! 🐾
It’s wonderful to know the fresh, human-grade ingredients and convenient delivery are making such a positive difference for both Ralph and your routine. We’re so happy to be part of his prime years, and we’re honored to have you both as part of the Ollie family for life!
Great fast customer service and good…
Great fast customer service and good food
22. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thanks so much for your kind words! We’re so happy to hear you’ve had a great experience with our customer service and that your pup is enjoying the food. It truly means a lot to us! 😊
Ease of speaking to a knowledgeable…
Ease of speaking to a knowledgeable person….
21. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
We truly take pride in providing the best customer service possible, and it means a lot to hear that you found it easy to connect with a knowledgeable Canine Care Advocate. Our goal is always to give our pack members a seamless, world-class experience every step of the way.
Very friendly and knowledgeable
Very friendly, helpful and knowledgeable. Made things easy and comfortable
21. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
We’re so glad to hear our team was friendly, helpful, and knowledgeable—and that we could make the whole experience easy peasy lemon squeezy for you 😊 That’s exactly the kind of smooth, stress-free support we aim to provide every time.
Ollie is amazing!
Buddy loves the food and if you have any questions the support they give you is amazing!
21. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much! We’re thrilled to hear that Buddy loves his food and that our support has been helpful. 🐾 We’re always here for any questions and love making mealtime enjoyable for both you and your pup!
Friendly people who fix issues
I called the company because my Dog Tipsy was still hungry and had lost a little weight with her starting feeding plan. Called and Brianna listened to my concern, let me know what my options were and then upped the calories and feeding plan for my dog Tipsy. It took less than 10 min. A really surprisingly pleasant easy call and fix. Nice people, and clear communication.
20. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for sharing your experience! We’re so glad Brianna was able to help Tipsy so quickly and make the adjustment to her feeding plan. 🐾
It’s wonderful to hear the call was easy, pleasant, and clear—that’s exactly what we aim for. We love helping pups thrive and are thrilled Tipsy is on the right track!
Besvarelse fra Ollie
Thank you! We’re so glad to hear that one call was all it took—we always aim to make things simple and stress-free for you and your pup! 🐾
Buyer beware!!!
Buyer beware!!!! There is no " trying this product one time"
They will somehow automatically enroll you in automatically shipments of 175$ !
I never agreed to an autoship. I selected the option for one package of "4 to try", next thing I know, I have an email alert that 14 packages are shipping for $175.
20. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you for taking the time to share your experience, we’re really sorry for the frustration this caused.
We understand how surprising and upsetting it can feel to receive a larger order than expected, especially if you were intending to try just one shipment. We want to be as transparent as possible with how our service works. At the time of sign-up, we send a welcome email that outlines that our plans are subscription-based, including details about the upcoming second delivery, what it will include, and the expected price. We also send a reminder email before the next order is processed so there’s an opportunity to make changes, delay, or cancel if needed.
That said, we recognize that this may not have been clear in your experience, and we truly appreciate the feedback, it helps us improve how we communicate with our customers.
If you have any remaining questions or need help with your account, please don’t hesitate to reach out. We’re always happy to assist.
We wish you and your pup all the very best moving forward.
All the food is frozen solid…
All the food is frozen solid when it arrives. They pack better than ever now. Food is great and doggies are loving 😀🤤 it.
Love Ollie food.
20. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much! We’re thrilled to hear your pup is loving the food 😄🐾 and that it’s arriving perfectly frozen. We’ve worked hard on the packaging, so it’s wonderful to know it’s making a difference. We truly appreciate your support and love having you in the Ollie family!
LOVE IT
Was very impressed with the delivery and the love my dogs have for this food
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
We’re so happy to hear that the delivery met your expectations and that your dogs are enjoying their meals so much. Knowing they’re loving every bite is exactly what we hope for.
We really appreciate you sharing your experience and being a part of our pack!
We love Ollie but use more Dry Ice!!
We love the fresh food and our dog Ellie Mae really loves the fresh food. Licks the bowl clean. And we love how easy the ordering and delivery options are thru the app and online. However, Ollie needs to use more Dry Ice to ensure that their product is frozen upon delivery! We have had some issues with this in past deliveries. One or two bags of dry ice is not enough especially when there is nothing in the bags when we receive the order. And UPS does not care if they deliver on time, told me it is not their responsibility that it is Ollie's to ensure that their product is frozen when delivered even if it is delivered late. Just use more Dry ice Ollie!!
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for your thoughtful feedback, we’re thrilled to hear that Ellie Mae is loving her meals and licking the bowl clean! It also means a lot to know that you’re enjoying the ease of ordering and delivery through our app and website.
That said, we’re very sorry to hear about the issues you’ve experienced with your deliveries arriving without enough dry ice. We completely understand your concern, keeping the food properly frozen during transit is incredibly important, and we never want you to feel uncertain about the quality of what you’re receiving.
You’re absolutely right that ensuring the product arrives in the proper condition is our responsibility, regardless of any carrier delays. Your feedback about increasing the amount of dry ice is appreciated, and we will be sharing this directly with our fulfillment team as we continue to improve our packaging and shipping process.
If you ever receive an order that arrives thawed or not in ideal condition, please don’t hesitate to reach out to us right away, we’ll always make it right.
Thank you again for your honest feedback and for being part of the Ollie pack. Give Ellie Mae an extra cuddle from us!
A perfect fit!
A wonderful grade a product that has been a saving factor in our dog Holly. She has many allergies and Ollie has worked with us to find a formula just for her. So kind and great customer service. Even when we had to pause it for a problem she was having...and then restarted without delay. Thank you Ollie.
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for sharing Holly’s story! We’re thrilled to hear that Ollie has been able to help with her allergies and that you’ve found a formula that works just for her. 🐾
We’re so glad our team could support you through the pause and restart—making mealtime safe, healthy, and stress-free for Holly is exactly what we aim for. Thank you for trusting us with her nutrition!
I was charged unexpectedly
I was charged unexpectedly. I thought I have cancelled it and was not receiving any for couple of months. Then suddenly I was charged. Sadly it was late for me to get refund. You could have verified first because the money you deducted on my account was supposed to go to a very important bill.
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you for sharing your experience, we’re truly sorry to hear about this situation.
We never want to put our customers in a difficult financial position, especially when it comes to unexpected charges. We completely understand how important it is to plan for essential expenses, and we’re very sorry for the stress this caused.
To help keep our customers informed, we do send an email notification before an order is prepared. This email includes the upcoming processing date and provides a window of time to make any changes, delay, or cancel the order if needed. Our goal is to ensure there are no surprises and that you have full control over your deliveries.
That said, we understand that this may not have been your experience, and we truly appreciate you bringing it to our attention. If there’s anything we can do to further assist or review your account, please don’t hesitate to reach out, we’re here to help.
We sincerely wish you all the best moving forward.
Service is exceptional
Service is exceptional. The food is suitable for my puppy and 6 year old. Helps with their allergies and they love all the choices of food and treats.
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for your kind words—we truly appreciate you taking the time to share your experience!
We’re so happy to hear that both your puppy and your 6-year-old are loving the meals and treats, and that the food has been helping with their allergies. That’s exactly what we aim for—happy, healthy pups with options they’re excited about.
It means a lot to know our service has met your expectations as well. Give your dogs some extra belly rubs from all of us! 🐾
Good time left in good lace
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for taking the time to write this review! Our tails wag to hear you and your pup had a great delivery experience! Please give your sweet pup some love from us here at Ollie.
Great shipment of fresh food
Great shipment of fresh food, frozen and my dog loves it!
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much! We’re happy to hear everything arrived fresh, frozen, and ready to impress your pup (who clearly has excellent taste).
Nothing makes us happier than a clean bowl and a happy dog, so this truly made our day.
Thanks for being part of the pack, and give your pup an extra treat for us!
Very knowledgeable and polite
Very knowledgeable and polite. Thank You
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience and felt well taken care of. We really appreciate your support! 🐾
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.