An item from my order was missing. I contacted Ollie & within minutes Astro replied. She quickly explained Ollie’s protocol for missing order items; less than 7, account is credited. More than 7, t... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My dogs loved Ollie. The problems? I was spending nearly $600 for two medium sized dogs. That is the reason I cancelled the subscription. I was due to receive one more delivery and when I did I prompt... Se mere
The customer service is top notch. We had one issue with one of the 28 soft packages and they took the situation seriously and followed through. They provided a generous credit towards the next order.... Se mere
Virksomheden har svaret
Since my babies have been on Ollie, they have done so much better in their eating desires and tummy issues. When I felt I needed to cancel because of cost, I was able to get things resolved with Faith... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Founded in 2016, Ollie believes dogs deserve to live the best life possible. That's why we’re on a mission to drive the dog wellbeing revolution through food, science, data and fresh thinking. Our recipes are developed by chefs, vets, and food scientists, and backed by vet nutritionists. We use data from hundreds of thousands of dogs to supercharge our innovation to deliver the best possible experience for you and your dog.
Kontaktoplysninger
USA
- ollie.com
4,6
Fremragende
11 t anmeldelser
Har besvaret 98 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great friendly service!
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for your kind words! 😊
We’re so glad to hear you had a great experience with our team—friendly service is what we strive for every day. We truly appreciate you taking the time to share this! 🐾
Excellent Support & Customer Service!
My husband & I foster rescues and have found furever homes for 5 dogs in the last year. We recently got 2 new ones and we know how tough their lives have been so we use Ollie’s to give them the healthiest food possible. The day after we put our order in, we saw an advertisement for an additional 10% off from what we’d paid. We tried to cancel the order & reorder but it was too late. I contacted customer support & they quickly responded with kindness & refunded the extra 10%. Ollie’s not only has the best food, they have the best customer service and support. I always recommend them!!!
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for sharing this—it truly means a lot to us 💛
First, what you and your husband are doing for those pups is incredible. Helping rescues find their furever homes is so special, and we’re honored to be a small part of their journey by providing them with nutritious meals.
I’m so glad our team was able to step in quickly and make things right with that discount—that’s exactly the kind of experience we want every customer to have. Your kind words about both our food and customer support really mean the world to us.
Thank you for trusting us with your dogs and for continuing to recommend us—we’re so lucky to have you in the Ollie family! 🐾
I Love the dog food and so does my dog
I Love the dog food and so does my dog. But delivery was terrible it was delivered to the wrong house and I had to go find it
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for your review, Sherri—we’re so happy to hear that you and your pup are loving the food! 🐾
That said, I’m really sorry to hear about the delivery experience. Having your order dropped off at the wrong house and needing to track it down yourself is definitely frustrating and not the experience we want for you.
We truly appreciate you bringing this to our attention, and we’d love to help prevent this from happening again. If you’re open to it, please reach out to us directly so we can take a closer look at the delivery details and add any helpful notes to ensure future orders arrive safely at your door.
Thanks again for your support—and give your pup some extra love from us! 💛
My dog loves Ollie
My dog loves Ollie. He doesn’t know the packaging is just right and perfect. All he knows is that it tastes good. He looks forward to eating in the morning and evening. Sometimes he lets me know when it’s time to eat by whining, which gets earlier.
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for sharing this—it gave us a smile! 😊🐾
We love hearing how excited your pup is for mealtime (even if dinner time keeps creeping earlier and earlier 😄). It’s the best feeling knowing he’s enjoying his food and looking forward to every bite.
And while he may not notice the packaging, we’re so glad it’s working perfectly for you too! Thank you for trusting us to be part of his daily routine—we’re lucky to have you both with us 💛
It was easy ot order.
Megan was easy to talk to and got me the info and products that fit what my dog needed. It was easy.
I previously used Ollie for my Chocolate Lab several years back and was very pleased with their products and service.
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for sharing this! 💛
We’re thrilled to hear that Megan was able to make things easy and help you find the right products for your dog—it’s always our goal to make the experience seamless and helpful.
It also means a lot to hear that you’ve been pleased with Ollie before and decided to come back. We’re so happy to have you and your pup as part of the Ollie family again! 🐾
Prompt and efficient
Prompt and efficient. Still frozen upon arrival.
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for your review! 🐾
We’re glad to hear that your delivery was prompt and efficient, and that everything arrived still frozen—that’s exactly the experience we aim to provide.
We truly appreciate you taking the time to share your feedback! 💛
Ollie has arrived
The food arrived the day it was promised, packaged not damaged and food still frozen.
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for your review! 🐾
We’re thrilled to hear that your delivery arrived right on time, with packaging intact and the food still frozen—that’s exactly the experience we aim to provide.
We truly appreciate you taking the time to share your feedback and are so glad everything arrived perfectly for you and your pup! 💛
Fantastic Customer Service
My customer service experience with Erica during a chat was professional, caring and she got my issue resolved immediately. She made me feel that Ollie trule valued me as a customer.
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for sharing this! 💛
We’re thrilled to hear that Erica provided professional and caring support, and that she was able to resolve your issue right away. It means a lot to us that you felt valued as a customer—that’s exactly the experience we want every Ollie family to have.
We truly appreciate you taking the time to recognize her, and we’re so glad you had a great experience! 🐾
Love Ollie now
I was just about to cancel my Ollie's dog food, when a very nice Lady from customer service reached out to me and asked for another chance. I was very pleased this time and my pugs were excited to see their food. They love it and now I love it too. The only thing I wish is that I could see how much my next shipment is going to cost and what date it will hit my bank account. Im sure there is a button for that, i just havent found it.
24. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you for sharing your feedback—we’re really sorry to hear about your experience.
We completely understand how frustrating and concerning it must have been to open your delivery and find dry ice loose and spilled across the food. That’s definitely not the experience we want you or your pups to have. We also hear you on the missing feeding instructions—that can make things confusing, especially when you’re trying to make sure each dog is getting exactly what they need.
Your feedback is incredibly important, and we’d truly love the opportunity to make this right and look into what may have gone wrong with your shipment and packaging.
If you’re open to it, please reach out to us directly so we can review your order, provide clear feeding guidance, and see how we can turn this experience around for you.
Thank you so much for your excelente servicio!!
Thank you so much for being so awesome!! You have very good and understanding the times when I have had to cancel or change the dates for delivery.
Even though the cost is high I understand that my dog is getting quality food.
Overall I am very satisfied with the food, the customer service and delivery.
Thank you for answering my text messages, my emails and taking the my calls properly. When I have called I feel like you already know me or like we are neighbors.
I feel very supported when I have a question or concerns.
Thank you so so very much.
2. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for your incredibly kind words! 💛
We’re so thrilled to hear that you feel supported and understood—it truly means the world to us. It’s wonderful to know that our team has been able to make your experience feel personal and seamless, whether it’s through texts, emails, or calls. That connection with our Ollie families is exactly what we hope for.
We also appreciate your recognition of the quality of our food, as well as the service and delivery—we’re so happy that you and your pup are enjoying everything. Your trust and satisfaction mean everything to us, and we’re so grateful to have you as part of the Ollie family! 🐾
Website wasn’t working and misleading
Their website wouldn’t work while I was trying to click the buttons on my iphone. When I signed up, it said $37 for 28 weeks over and over again. I received only 14 weeks which was not the suggested promotional offer. They never mentioned a starter pack. I did the math.. Ollie is one of the most expensive brands for fresh food.
25. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you for taking the time to share your experience—we’re really sorry to hear about the frustration you ran into with the website and the confusion around your order. That’s definitely not the kind of experience we want for our customers, especially when getting started with us.
We completely understand how concerning it is when the pricing and promotion don’t match what you expected, and we appreciate you bringing this to our attention. We’d truly love the opportunity to make this right for you.
Our team would be happy to review your order and ensure you receive the correct amount that was intended with your starter offer. Please reach out to us directly at caninecare@myollie.com with your account details, and we’ll take care of getting this resolved as quickly as possible.
Thank you again for your feedback—it really helps us improve, and we hope to turn this experience around for you. 🐾
Forever Grateful
We’ve been using Ollie for 6 years for our adorable mixed breed, Penny. Any time I ever had issues (which wasn’t often) the customer service team was always very happy to help and made the process easy. Ollie helped Penny lose significant weight, extending her life with her family. I am forever grateful for Ollie and their staff for allowing us to love Penny for those extra years we didn’t think we had.
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for sharing this—it truly touched our hearts 💛
We’re so honored that Ollie could play a part in Penny’s life and help her live those extra, precious years with your family. Hearing that our food made such a meaningful impact and that our team was able to support you along the way is exactly why we do what we do.
Six years is such a wonderful journey together, and we’re forever grateful to have been part of Penny’s story. Thank you for trusting us and for giving her the love and care she deserved 🐾
We love Ollie!
We love Ollie! I trust Ollie for the high quality food for the most important and best companion ever, my service dog. The Ollie's team is amazing, including customer service and the veterinarians that can assist in setting up the best diet for those pups that may be a little too "fluffy". The app is easy to navigate and helps manage my partner's health. She loves both the fresh and baked foods. I really love how Ollie offers the baked version, which is perfect when we travel for out of town appointments or just away from home during meal times. The jerky treats are perfect for training and reinforcement of positive behaviors when working. We do miss the Ollie snacks though, the sweet potato and apple, but then she doesn't need the extra calories. Please, keep offering the baked and fresh options. Thank you Ollie!
25. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for sharing this! 💛
We’re thrilled to hear how much you and your service dog enjoy Ollie—both the fresh and baked options, as well as the jerky treats. It’s wonderful to know that our food and app are helping support her health and make mealtime easy, even when you’re traveling.
We also appreciate your kind words about our team, including customer service and our veterinarians—it means a lot to know you feel supported in setting up the best diet for your pup. And don’t worry, we hear you on the sweet potato and apple snacks! We love offering options that fit each pup’s needs, so it’s great to get your feedback.
Thank you again for trusting Ollie for your most important companion—we’re so grateful to be part of your journey together! 🐾
Worth Every Penny
First and foremost, the food is worth every penny. My 15-year-old pitbull mix has been getting Ollie for years. Not only does she love the food, but her digestion has improved, she has lost weight, and she is thriving in her senior years. The company has amazing customer service, prompt shipping, and excellent communication about upcoming orders. The rare times I've had an issue, they've always made it right. I recommend Ollie to everyone and will continue to be a loyal customer.
A long, healthy life for my pup is priceless!
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for sharing this wonderful review! 💛
We’re thrilled to hear that your 15-year-old pitbull mix is thriving on Ollie—improved digestion, healthy weight, and happiness in her senior years is exactly what we hope for every pup. It’s heartwarming to know that our food, along with our customer service and communication, has made a positive difference for you both.
Your trust and loyalty mean the world to us, and we’re so grateful to be part of giving your pup a long, healthy, and happy life. Thank you for recommending Ollie and for sharing your experience! 🐾
Ollie is the perfect choice
The representative Megan was very clear and nice and warm in helping me set up the perfect meal plan for my fur baby. I believe he’s getting the best most important nutrients.
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for sharing this! 💛
We’re thrilled to hear that Megan was able to guide you warmly and clearly in setting up the perfect meal plan for your fur baby. Knowing that your pup is getting the best and most important nutrients is exactly what we hope every pet parent feels confident about.
We truly appreciate you trusting us with your pup’s health and nutrition—it means so much! 🐾
Thank you for delivering Maggie‘s food…
Thank you for delivering Maggie‘s food on time. Truly appreciate it. Keep up the good work.
25. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for your kind words! We’re so glad to hear Maggie’s food arrived on time and that everything went smoothly. We truly appreciate your support and will keep doing our best for you and Maggie! 😊
Food frozen solid
Food frozen solid. Well packed! Fast delivery. I needed the food early and appreciate the flexibility! Everett loves the food and his coat is beautiful! Many thanks, Wanda
25. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much, Wanda! We’re thrilled to hear everything arrived frozen solid and right on time—that’s exactly what we aim for. It’s wonderful to know Everett is loving his meals and that you’re seeing such a beautiful difference in his coat. We truly appreciate your kind words and support! 😊
Ollie is pretty great
Ollie is pretty great! Consistent, high quality food. Great packaging, very rare to have any issues with delivery. I can only think of 1 instance in 2+ years, and they credited me immediately. If you have questions, you can actually talk, email or chat with a real, knowledgeable person. Oh, and my dog loves it of course. Highly recommend!
25. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for your thoughtful review! We’re thrilled to hear you’ve had such a consistent, positive experience over the past couple of years—that truly means a lot to us.
It’s great to know the quality, packaging, and support have all met your expectations, and we’re especially happy your pup is loving the food! We also appreciate you recognizing our team—we’re always here and happy to help however we can.
Thanks again for your recommendation and for being part of the Ollie family! 😊
My dog Bentley really loves the food!
My dog Bentley really loves the food and has done really great. Bentley is a very picky eater and was a couple pounds under weight. He is happier and gain a few pounds.
I love the notification through email and text on when I will receive the food so I can tweak the order if needed. The food always comes the day they tell me for delivery.
24. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for sharing this! We’re so happy to hear that Bentley is loving his meals—especially as a picky eater—that’s a huge win! It’s wonderful to know he’s feeling happier and has been able to gain some healthy weight.
We’re also glad the delivery notifications and flexibility have been helpful for you. We always aim to make things as easy and reliable as possible.
Give Bentley some extra love from us, and thanks again for being part of the Ollie family! 😊
Helpful and Accommodating
I had to leave town when my Ollie shipment was scheduled to arrive. I was too late to change the date on the website. I emailed my problem and someone got back to me right away and was able to change the delivery date. Phew and thank you.
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ollie
Thank you so much for sharing your experience! We’re so glad we were able to step in and help adjust your delivery just in time—that’s definitely a “phew” moment! 😊
It means a lot to hear our team was able to respond quickly and get everything sorted for you. We truly appreciate your kind words and are always here whenever you need a hand!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.