Do not buy anything from Olectrical. There is no contact telephone number if anything goes wrong, and they are very unresponsive on email. My order arrived and was of such terrible cheap quality I ask... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Having purchased some strip lights from the company I decided to buy som more of the same as I was very pleased with the product. Unfortunately I could not find this again on the company's website (wh... Se mere
A great service, I live in the Highlands and Islands and no additional charges for postage (accepted it takes a day longer, but I am 650 miles north on London, everything takes a wee bitty longer)...... Se mere
Virksomheden har svaret
Not having much success with these units - ordered one and hit was delivered tin complete - the box had been opened at some time and the mains adapter was missing. Returned the unit and ordered a re... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Team Olectrical is a team of entrepreneurs passionate about technology and innovation, working towards getting life easy. Our goal on Olectrical is to provide a marketplace for sellers and a single place for the customer to buy all electrical products at a discounted price and also to save money, save energy and reduce the carbon footprint.
Kontaktoplysninger
13 Barrow Hill Close, Holborough Lakes, Snodland, Kent, ME6 5FX, Snodland, Storbritannien
- +447342871224
- info@olectrical.co.uk
- olectrical.co.uk
4,1
God
275 anmeldelser
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Not having much success with these…
Not having much success with these units - ordered one and hit was delivered tin complete - the box had been opened at some time and the mains adapter was missing. Returned the unit and ordered a replacement - that unit did not work ( would not join the network ) so that has now been returned. I did use the technical help line and got to speak with someone who understood the issues and promised resolve them for me - but I have given up waiting. Now I waiting for 2 refunds !!!
Update - Olectrical have been very helpful in resolving these issues and have liaised with Ener-J and supplied a replacement unit that worked first time - now just need to hear from Ener-J !
16. april 2022
Besvarelse fra Olectrical
Dear Mr. Cann, we sincerely apologize for your experience with our service and product. Please give us a chance to rectify the error. We will thoroughly investigate internally about the issue and we assure you that this is a very rare occurrence. One of our customer services adviser will phone you tomorrow during business hours and understand how we can resolve the issue for you in best possible way. We are immensely grateful for your business and thank you for giving us a chance to improve.
Great buying experience and truly…
Great buying experience and truly reputable business people who don't take their promise and responsibilities to customers lightly.
8. april 2022
Good service.
8. april 2022
Excellent lights really happy with this…
Excellent lights really happy with this product would buy of you again Thankyou
7. april 2022
Great service and product
5. april 2022
Replacement led strip
Had a water leak from upstairs which ran into the led strip on the ceiling downstairs. Found Oelectrical online looking for a replacement led strip. The price was for 2 led strip and was only a few pounds more than a single led strip from other companies I was searching through. Payment was simple and quick. Good coms straight away via email. Delivery qas only a couple of days. The replacement is up and working.
4. april 2022
Great price and swift delivery
Great price and swift delivery. Frequent update emails for tracking parcel
24. marts 2022
Great customer service
The two batten lights I had ordered came I a box that was in a right mess, this had been the courier's fault
I emailed Olectrical two days later no reply but 2 new lights! arrived no quibble with a follow up apology
What a great attitude I will use this company again Thanks
18. marts 2022
Uopfordret anmeldelse
Besvarelse fra Olectrical
Thank you for your kind words Charlie. We are sorry that you were not responded on your email. We believe the customer services person was so focused on resolving your issue that he missed responding to you. We apologize for this. Thank you for taking time out to write a review for us.
Lights both faulty but refunded…
Lights both faulty but refunded straight away excellent service all round.
17. marts 2022
Besvarelse fra Olectrical
We are very sorry about the fault in the lights. We ensure all our products are quality tested before they leave our premise however sometimes due to mishandling by the courier companies, the products get damaged, resulting in fault. We promise we will improve the packaging and ensure that our customers do not receive a faulty product. We are glad that your issue was resolved in the form of a refund. Thank you for taking time out to write a review for us.
Great service
Great service, efficient communication and a really easy way to get touch with customer service helped and supported to get the right deal.
15. marts 2022
Besvarelse fra Olectrical
Dear Abdalla, thank you so much for giving us a chance to serve you. We are glad that you had a pleasant experience with us. Thank you for sparing time to write a review for us.
Wrong item sent
Wrong item sent. I sent back. They fixed the issue in a polite manner. Mistakes happen. Question is how you deal with them. The owner himself called me to resolve the issue.
13. marts 2022
Besvarelse fra Olectrical
Dear sir, we are sorry that your experience was unpleasant with us. Unfortunately the supplier made an error in sending the wrong item to you; it was a human error which was rectified immediately. We understand that you directly contacted the supplier and not Olectrical. The supplier has confirmed that you have now received the correct item. We ofcourse value and trust our customers and by no means we would want anyone to have an unpleasant experience with our service. We sincerely apologize for the inconvenience caused and we hope you give us a chance to serve you again.
Besvarelse fra Olectrical
Thank you Ags, we are glad that we could serve you in an efficient manner.
5' LED striplights
Ordered 10 5 foot long LED striplights online. Delivered the next day.
Cannot ask for more.
The lights have not yet been fitted but the next possible test may be the returns procedure if one or more fail. If it works as well as the delivery efficiency the service is top class.
6. marts 2022
Besvarelse fra Olectrical
We are glad to hear your positive experience with us. We will continue to provide top quality service and better products. Thank you for sparing time to write a review for us.
Great product and speedy delivery
18. februar 2022
Besvarelse fra Olectrical
Thank you for your kind words, Mr. Holmes, really appreciate it.
A great service
A great service, I live in the Highlands and Islands and no additional charges for postage (accepted it takes a day longer, but I am 650 miles north on London, everything takes a wee bitty longer)... Does what it says on the tin, great products, good prices, happy service... What more does a contractor need?
16. februar 2022
Besvarelse fra Olectrical
We are thrilled to hear your words, Natalie. We are so glad that you liked our service. We are immensely grateful for your business and for taking time out to post a review for us.
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