Don’t use this company. Ordered a unit from .co.uk website, however travelling from Germany. Missed initial estimated delivery. Then arrived in UK as two separate parcels, for the same unit. One parce... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Good points - super speedy delivery and the cabinet is lovely.. it’s only a cheap thing made from particleboard but it does the job beautifully and the colour is gorgeous. Bad point - arrived in an... Se mere
Virksomheden har svaret
Great design, well made, easy to follow instructions. Was a bit concerned buying from Germany through UK customs but the process was seamless. Delivered within a week, kept informed along the way and... Se mere
Virksomheden har svaret
Shoe cabinet arrived quite quickly, well packaged. Ok Living kept me upto date with progress of package. Comes as flat pack but nice looking cabinet with big sloping shelves that take my husbands size... Se mere
Virksomheden har svaret
3,3
Middel
305 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 73 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Never received order
Ordered a dining table and 2 benches from them. Was told it would arrive in 2 separate deliveries which we were fine with. Neither turned up. When looking at the tracking and contacting parcelforce they informed us that one parcel was at the deopt and the other had been delivered in Poland. Contacted customer services to see if they can rectify the problem and was told that there is nothing they can do and refusing to give us a refund even though we haven’t had anything delivered us. Terrible customer service. Definitely would not recommend buying from OK- living. Next time we will go to a more reliable company.
Update: company saying they will refund money yet in email exchanges they have said we will get a refund once they have received the items back. Not sure how we can return the items when the one is in poland.
16. august 2024
Uopfordret anmeldelse
Besvarelse fra Ok Living
Update: We are already in contact with you and you have opened an application for buyer protection and the money will be refunded to you. Best regards, Sabine
We are truly sorry that you have had such a negative experience. This is absolutely not the service we aim to provide. We will investigate the incident immediately and find a solution. Please provide us with your full order details so that we can ensure that the issue is resolved. Best regards, Sabine.
Great product
Great product. Only issue was the delay in arrival and late communication BT all good otherwise
5. august 2024
Besvarelse fra Ok Living
Thank you for your feedback! We are pleased that you are happy with the product and we apologise for the delay and late communication. We're glad that everything else went well. Best regards, Sabine.
Besvarelse fra Ok Living
Thank you very much for your feedback! I'm delighted that you like the product.
Best regards,
Sabine
Happy Customer. 😃
Good quality product, easy to assemble, very Happy with the finished cabinet. 😃
2. august 2024
Besvarelse fra Ok Living
Thank you very much for your great feedback! I'm delighted that you're happy with the quality and ease of assembly of the cabinet. 😊
Best regards,
Sabine
Really pleased with the quality and…
Really pleased with the quality and quick postage. The vanity unit I've ordered turned out to look even better than I was hoping for
1. august 2024
Besvarelse fra Ok Living
Thank you very much for your wonderful feedback! I'm delighted that you are so happy with the quality and speed of dispatch and that the vanity unit even exceeded your expectations.
Best regards,
Sabine
Just what I was looking for
Just what I was looking for - the shelving fits perfectly under my eaves. Quick delivery too.
1. august 2024
Besvarelse fra Ok Living
Thank you very much for your great feedback! I'm delighted that the shelf fits perfectly and that the delivery was quick.
Best regards,
Sabine
Not built yet but chosen for the look of the cabinet
I ordered this for my son. He hasn't had time to build it but the delivery was fine. Slight damage to the box but delivered to correct address. He sometimes has trouble with couriers finding his flat.
25. juli 2024
Besvarelse fra Ok Living
Thank you very much for your feedback! I'm pleased that the delivery was OK and that the parcel was delivered to the right address, even if the box was slightly damaged. I hope that your son will soon find the time to assemble it.
Best regards,
Sabine
It most definitely is not sorted
It most definitely is not sorted. Still no goods and just a credit note! When you told me you can’t deliver to my address because it does not come up on GPS ridiculous terrible company!!
15. juli 2024
Uopfordret anmeldelse
Besvarelse fra Ok Living
Please contact our customer service again so that we can find a satisfactory solution for you.
Best regards,
Sabine
I initially had my parcel go missing
I initially had my parcel go missing. The customer service team were awesome and got it sorted for me quickly. The bookcase arrived safe and looks great!
4. juli 2024
Besvarelse fra Ok Living
Thank you for your feedback! Enjoy your new shelf. Best regards, Sabine
I love the dressing table
I love the dressing table, on arrival the 80cm mirror was shattered within 5 mins of emailing another one was getting delivered unfortunately the second one was also shattered this was obviously a royal mail problem and not ok-living. I again was emailed back immediately and offered either a refund of the mirror cost or another to be sent out, I took the refund and bought a lovely LED mirror that fits perfectly on the dressing table. I would not hesitate to order from this company again because of the excellent customer service and high quality units.
28. juni 2024
Besvarelse fra Ok Living
Thank you for your detailed feedback! Your satisfaction is very important to us and we appreciate your willingness to order from us again.
Yours sincerely, Sabine
I really wanted to like this shelving…
I really wanted to like this shelving unit but the quality is just not there. The vinyl on the shelves is poorly applied especially around where the frame attaches to the shelf. The unit is wonky and leaning to the side and very flimsy. Unfortunately, I will need to return it.
3. juli 2024
Besvarelse fra Ok Living
Thank you for your honest feedback. We are very sorry to hear that the quality of the shelf does not meet your expectations and that you have problems with the stability and workmanship. Best regards, Sabine
I bought the shoe tipper “ Luca”white…
I bought the shoe tipper “ Luca”white 90x170cm ,Vicco,it is amazing 🤩 and also is with mirro to on the side .the delivery it was very quick .
I really recommend very beautiful.
27. juni 2024
Besvarelse fra Ok Living
Thank you for your positive feedback! We are delighted that you are happy with the "Luca" shoe tipper and appreciate the fast delivery. It's great to hear that you like the design with the mirror on the side. We are pleased that you recommend our product to others.
Yours sincerely, Sabine
I still have not recieved my goods and…
I still have not recieved my goods and no wird on where it is or tracking facility so im very much in the dark at the moment
26. juni 2024
Besvarelse fra Ok Living
The parcel has been successfully delivered. Best regards, Sabine
Besvarelse fra Ok Living
Thank you for your feedback! We are pleased that the product meets your expectations. Enjoy your product. Best regards, Sabine
Besvarelse fra Ok Living
Thank you for your feedback! Best regards, Sabine
Besvarelse fra Ok Living
Thank you for your positive feedback! We are very pleased that the ordering process went smoothly.
Yours sincerely, Sabine
Placed a order tried calling several…
Placed a order tried calling several times to see what's happened to my order no answer left message no reply not happy with customer service as no one picks up the phone or calls you back
18. juni 2024
Uopfordret anmeldelse
Besvarelse fra Ok Living
Please provide us with your complete order details so that we can trace the case and offer you a solution. Best regards, Sabine
Besvarelse fra Ok Living
Thank you very much for your feedback! We are very pleased to hear that you are satisfied with our customer service and that you had a positive experience with the item and the delivery times. Your satisfaction is important to us and we will be happy to assist you at any time.
Yours sincerely, Sabine
Excellent price and quality
Excellent price and quality. Delivery a little slow though. Probably due to brexit!
7. juni 2024
Besvarelse fra Ok Living
Thank you for your feedback! We hope you enjoy your purchase. Until your next purchase, best regards, Sabine.
Very professional company
Very professional company. Customer service for 5 star. Quick delivery from German to England.
31. maj 2024
Besvarelse fra Ok Living
Fast deliveries are important to us and we are pleased that we have been able to fulfil your expectations by delivering quickly to the UK. Best regards, Sabine
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.