Octopus Energy US Anmeldelser 

Solar tracking and usage superior to understanding our usage and billing. Unlimited rollover at oncor pricing of unused solar kwh.

Clarissa was very friendly and professional and easy to work with.

Clarissa was extremely kind, patient and helpful. Providing me the breakdown of a contract renewal.

Clarissa was extremely helpful in resolving my request. She was friendly, attentive, and fast-acting. I am a brand new customer and is great to be greeted with such an amazing first-time customer service experience.

Melissa was so sweet! I’m a bit sick & even though she assisted me with my concerns she went the extra mile to just cheer me up in hopes that I feel better. I appreciate it more than ever!

Jake very helpful excellent customer service.

Electricity in Texas is always a source of anxiety, but Octopus makes it easy. I have used several energy companies and Octo's customer service is hands down the best in class experience. The service is smooth that you shouldn't need any help from customer service, but when you do, rest assured they are good to work with.

Bait and switch. I signed up for their intelligent Octopus plan, connected my EV to the app and charged through the app. Didn't get the discounted rate and still having a run around with customer service. They also had me fill out a long marketing survey for $5 bill credit. Wasted time on the survey, never got the credit. It's a joke and a rip off. Sign up with a different legitimate provider that won't rip you off with false promises.

I will forever be using Octopus Energy simply from the kind of personal service I just received when trying to get our service connected. Luis, the manager, worked with me to get all of the verification documents in that I needed, called me to make things easier than email back-and-forth as I was struggling, and even explained in great detail what I was getting before we finalized everything. I'm huge on customer service, and the kind this company has is truly exceptional. It made me feel confident in that I was making the perfect decision in going with them for our home. THANK YOU, LUIS!

I enjoyed having the daily updates on how much power I use , the $40 discount every month really kept the cost down. I would recommend their service to anyone looking for low rates.

She was very helpful and friendly on the phone!

I can’t say enough good things about Melissa at Octopus Energy! She has been an absolute lifesaver, helping me navigate multiple issues with patience, professionalism, and a truly impressive depth of knowledge. Every time I’ve reached out, she’s gone above and beyond to make sure everything was handled quickly and thoroughly. It’s rare to come across someone so dedicated and genuinely caring—Melissa made a potentially stressful experience smooth and even pleasant. She is the reason why I will continue to use Octopus Energy. They are incredibly lucky to have her, and I’m so grateful for all her support. Five stars all the way!

Do not trust this electric company. Even after fulfilling my contract and switching providers, they inflated my final bill with bogus charges. They claimed I owed money when I didn't. Normally, I wouldn't pay for something unfair, but I’d rather warn others instead. Stay away from this company to avoid hidden fees and dishonest billing practices.

Clarissa made my day. She assisted me in my transfer of service from my other provider to Octopus. She answered my questions and took care of the details involved in the transfer. I look forward to my future service from Octopus.

Lizzeth was wonderful to work with. She was patient, kind, ready to help, & followed through on my requests for 2 different accounts. I received a follow up email with details of her work on my accounts. She gave EXCEPTIONAL customer service!! 5 stars wasn't enough!

LIZZETH was EXCEPTIONAL!! She needs a promotion or a raise! If only you could get the customer experience I received from her elsewhere in the world these days.

Thank you, Lizzeth! I APPRECIATE YOU :o)

Bernadette Drumma
Accounts Payable
Tigris Real Estate

Due to a calamity of errors on Octopus use of AI - I am sitting with no power. I had made several inquiries as to why I was not getting a bill - come to find out after my power was disconnected today due to someone (not known to me) transferred service to my address. I had been making payments - semi monthly because I was not getting a bill but using services. I called customer service and spoke to Lisa (excuse the spelling) she understood my predicament and actually brought me to tears of gratitude. She showed heart felt empathy and made it all right. It is great to know that there are people like her that in a job were you are verbally abused by irritate customers on a daily basis - when she can actually push all that aside and be that person that can shine in someone’s else calamity and mayhem - she is one of those people that is truly a gift to the broken world

Thank you

Very friendly and helpful. Solved my problem right away.

Great company explanation helpful staff specialy John