Octopus Energy US Anmeldelser 

I had a great experience working with Lizzeth. She was professional, friendly, and very knowledgeable. She took the time to answer all my questions. . I really appreciate her excellent customer service and positive attitude — thank you, Lizzeth, for your help!

Kevin was wonderful! When I called in originally, he told me exactly what I needed to get for the deposit to be waived. I was able to call back in the afternoon and requested to speak to him to finish the process. He was quick, easy to understand, and made it a breeze! Overall, I had a simple time signing up and receiving all the necessary documents as our call was happening. Kevin is a great agent!

Update: I sent a reminder email to them to not call my old electricity provider and cancel that plan because I will be having electricity in two different places. I got a response 3 days later that actually my entire request was rejected (despite having a card on file, account sign up documents, etc) because they think I’m having electricity at the same address…like that makes no sense. And I got the email on Friday at 5:21 when I can’t even call in to get help to figure out the issue. Luckily Deavonte’ got that sorted for me today. Here’s to hoping the electricity is on this Friday!

Kevin was very knowlegeable. He provided information that was helpful in understanding my solar system, and how to optimize the use of the equipment. It was explained in a way hat makes my investment in solar make sense. I called to complain about yhe increase in rates, but I ended up signing another 12-month contract. He is, indeed, a very valuable asset.

Jake was a pleasure to work with in opening my account. He was professional, knowledgeable and courteous. Jake restored a bit of my faith in humanity! Give him a raise and a promotion, possibly to a trainer - he'd be a wonderful trainer! Thanks Jake!

I want to take a moment to recognize Deavonté for his outstanding customer service. When I got home today, I discovered my power had been disconnected because someone mistakenly signed my address up for different services. It was a stressful situation, but when I called Octopus Energy, Deavonté immediately stepped in to help.

He was professional, patient, and thorough in resolving the issue, and thanks to him, I was able to get my power restored the same day. His dedication and excellent service turned what could have been a very difficult experience into a smooth resolution.

Thank you, Deavonté, for going above and beyond!

Clarissa was very helpful and made signing up for an energy plan very easy. The process took no time at all as well.

I went from a 12 month plan to the month to month plan and my rate went from .13 to .31. There web site says it should be around .22. Very dishonest pratic.

I can't help but wonder in what other areas are they dishonest.

Maria was awesome. Answered all of my questions. If she didn't know the answer right away, she looked it up.

Renewing my plan was very easy thanks to Melissa in customer service. My call was answered quickly and the entire process only took a few minutes. The quoted rate was very competitive.

Clarissa was courteous and helpful in responding to my concerns. Octopus energy has set a standard of care that all companies should aspire to.

The representative was nice and showed very good professionalism.

I called customer service to change my service address to a different apartment for later. I was very impressed with how professional the person switching my order to the new apartment. The gentleman was very clear and coherent. It was fast quick and easy! I've never had a problem with you guys. I am glad to call you my power company!

The rep I spoke with was easy to understand and made it an overall good experience. It was easy to sign up and it was also a good deal. Thank you !

I called octopus 🐙 energy told Jake my issues!!!! He was very helpful and Understanding....and Politeful he switch my plan right away 2 help me reduce the cost of electricity and a way Cheaper rate... Thnk you Jake Alway's man frm Tx....

It took multiple tries and support calls to add demand thermostat. Also, app should pull in smart meter data with 15 min intervals. App should analyze your 15 min data to give advice to look at demand during peak times to see what to evaluate ways to conserve.

Clarissa made my request super easy and took care of us. She was professional, prompt and friendly.

I have to say the two times I’ve reached out to Octopus, I have been VERY pleasantly surprised at the level of customer service… You remind me of what (we all in some level of customer service) should strive to provide -and- as customers expect to receive at ANY business. Thanks again Josh & know you are making your company look Great.

These people are total liars and their customer service people are incompetent to say the least. I started with this company in January of 2025. Worst mistake of my life. Things were good AT FIRST. Then the problems came after I lost my job in March. They had previously been good about communication. But for some reason in June, things changed. My bill was due June 2 and my lights were disconnected June 5 for non payment with no disconnection letter. I thought maybe there was an outage since my bill was only 3 days past due. I waited a few minutes then called octopus energy. When the rep came on the phone I told her my problem, gave her my information and she placed me on hold for over 20 minutes. While I was on hold I received an email stating my lights had been disconnected for non payment. When the rep finally came back on the phone, she said it was their fault and my lights would be back on shortly. They were on within an hour. The next day I received an another email stating that I would receive a formal disconnect notice. I just received the disconnect notice on June 20 with the date on the letter being June 3. My lights were turned off again June 17. The bill was paid on that date in full. Two days later I received another disconnect notice on June 19 for a bill that's not even due yet. That was the final straw for me. I called on the phone on Monday June 23 to see why I'm receiving disconnect notice for a bill that's not even due yet. The first rep Lissette tells me the payment made on June 17 did not go through. I have yet to see a card payment system that allows a debit card to approve a transaction, give a confirmation number but yet the payment they claimed failed. Since my mom made the payment I called her on the phone to verify this failed payment. She can't get back and they have her a code for the payment transaction. I called back to *customer service" and spoke with Jake. After telling him what's going on he tells me that the reason for the June 5 disconnect is because of a payment that was not made from May which I knew was a lie because the bill was paid may 22. He then states he sees the bill was paid then started coming up with other excuses. At this point I had enough. I filed a complaint with PUC complete with receipts. Companies like this should not exist in Texas or anywhere else. There is a whole Facebook group about octopus energy complaints. All you get from this company is a"I'm so sorry about that" they don't try to accommodate or take not even 1 dollar off your bill for the inconvenience they have caused. They literally do nothing. The law states that an electric company has to given notice about the disconnect and this company has failed to do that 2 times. There should be a class action lawsuit against this company and they should be heavily fined by PUC. I will be switching companies.

Clarissa has been extremely helpful with my difficult moving situation! She made a hard situation easier for me!

Finally found an electric company with a decent rate and did everything online.