Oakcastle Anmeldelser 181

I bought a DAB500 Music system but had problems receiving DAB and FM stations. Technical Support were very quick to respond and incredibly helpful and patient. Unfortunately none of the suggestions they made helped as I eventually discovered DAB/FM coverage of my location is quite poor. My best option would be an internet radio. Tech Support offered me a refund which I received immediately. I will probably buy one of their internet radios as I have no doubt their products are good quality, and I'm impressed by their efficient and courteous service. My thanks to Josh & Emilyn.

I ordered the Oakcastle DVD100 from Amazon. Mostly because of the price and great reviews. I had been using the ONN dvd players from WalMart with absolutely no luck. After a few weeks, they started skipping, pausing and no way to continue, not only skipping, but going from one scene to another. After spending enough time and money on these WalMart pieces of junk, I decided to try a different brand and found the Oakcastle on Amazon and decided to try it for the price. The player has great picture quality and after using it for about a month have had no issues with the player. I had some issues with the remote and contacted the seller. After giving them my purchase info from Amazon, they are sending me another remote. They were professional and had no problems with them. At this point in time I would recommend giving them a try. Can't beat it for the cost!

Excellent company to deal with. Bought a portable cd player which is a quality product. I had a minor problem and sought advice. Advice was recieved promptly and problem resolved. I will be buying again from Oakcastle in the future. Highly recommend this company.

Fantastic little dvd player. 3 year warranty for £25. My hdmi cable that came with unit didn't work. So used my own. Contacted customer service at oak castle. They couldn't do enough for me. Sent out a new cable. Thanks..

The customer service experience was excellent!
Both courteous and prompt.
Following a fault with the CD component on the music centre, Oakcastle tried to help rectify but then sent a replacement which works fine.
Happy to recommend this company!

Great quick response from the support team

Tuve un pequeño problema con el IDIOMA de las instrucciones y me lo SOLUCIONARON AL MOMENTO!!!
100X100 RECOMENDABLE

CD100 CD player purchased from Tesco Direct, to connect to my Car Audio. Unit is compact, but provides quality sound, connection flexibility (Bluetooth,USB,& Auxiliary cable).The unit is very practical and mobile with inbuilt rechargeable batteries. What's not to like!! Well done Oakcastle.

A small fry issue for Oakcastle I am sure, but they responded to my email within hours.
The advice provided was clear and effective, curing the lack of connection btewwn my remotes volume control and the soundbar.
(A soundbar which has improved the sound quality from the smal TV in my kitchen immeasurably)

I bought a Oakcastle DVD120 today. Very disappointed. The volume is so low!

I bought a Oakcastle cd player 100, it’s a great portable machine. I had bother at first because I couldn’t pair it AirPods but bought some different ear pods and paired as soon as it was close. It was very nice as well as I got a email asking how I was doing with it. The cd player and the service was first class

I purchased an Oakcastle digital radio / cd player in December 2024 and recently had an error message appear, which meant I couldn't use it.

I contacted Oakcastle customer service and the wonderful Josh helped me sort it out. The speed, courtesy and helpfulness of his messages were impressive. I was able to follow his instructions and now have a working radio and cd player again.

I highly recommend this company for the quality of their products and the exceptional customer service.

This company were brilliant when I had a problem.
It was dealt with quickly and the problem resolved.

Quick and competent reaction of the oakcastle Tech Team when I had a problem connecting my DVD/CD Player correctly. Everything works well now!

Had a problem with Dab radio sticking at " waiting for PC wizard" got in touch & received great support from them sending me software instructions, they also emailed to check i got on okay. Great sounding dab & thankfully working great now.

Oakcastle 500 DAB
This unit worked perfectly for about a year until I had an error message. I emailed Tech Support and Josh helped me to perform a software upgrade. The unit is now functioning normally.

I brought my husband an Oakcastle music system for his birthday which he has used every day. Lately the unit has been showing an error message. I emailed "Oakcastle" for assistance. The agents were polite & helpful. They quickly identified the problem and offered assistance by way of an upgrade link and step by step instructions. They checked back with us to make sure things were working correctly.
Very polite, professional staff. Can't thank them enough for all their help and support

I was trying to find a suitable portable CD player for my new car (they don't come with CD players any more!). Oakcastle answered all my questions about compatability and the CD 100 works great via Bluetooth now through the car's audio system. Great service, reliable and UK based.

What can I say about these guys - exceptional customer service! I was trying to order one of their CD100 units for a Christmas present - out of stock everywhere. Contacted their customer service department & they were so helpful. They gave me a timeline for when stock would be available again & even dropped me an email just before stock started going out to stores. They really couldn’t have been more helpful. I can not thank them enough for their help & would certainly recommend them to family & friends.

excellent service to update my radio, very quick response really can't fault them at all, thankyou