Kim was excellent, quick, knowledgeable, intelligent and respectful. Thank you Kim. Table top R/O system is great and at a great price. I have other products by NuAqua. They all have met my expect... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I bought a countertop unit two years ago and it has been amazing. Being able to have the screen tell me the amount of TDS (or "stuff") in the water initially and then the amount after filtration reall... Se mere
I was trying to modify my subscription frequency online, but there was some error that would not let me complete the change. I called and was helped by Elijah. He knew exactly what I needed and recogn... Se mere
I contacted NU Aqua with questions of the 4 stage whole house system I installed. As I learned more and more about water filtration and understanding total dissolved solids. I realized that there may... Se mere
Virksomhedsoplysninger
Kontaktoplysninger
4,8
Fremragende
164 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
NU Aqua SCAM? $420 Filter Died in a Month - No Refund, No Help!
I bought the NU Aqua 4-Stage Countertop Reverse Osmosis System for $420. After just one month, it completely stopped working. I contacted customer support, and that turned into a frustrating circus. They demanded photos and videos, which I sent, and I carefully followed all their instructions. The filter is completely dead.
They refused to give me a refund, even though their website claims a 120-day full money-back guarantee, even if you just don’t like the product. In my case, it’s not that I didn’t like it — it simply does not work.
They promised to send me a replacement block, but it’s been 10 days, and I’m still waiting for the return shipping label. When I followed up, they just told me to go back and reread our previous messages
30. april 2025
Uopfordret anmeldelse
Sent a returned RO system, missing parts, bad quality, and the GAC filters aren't fully packed
The title refers to my entire purchase from Nu Aqua, which was for a check valve and the 100 GPD 5 stage RO system. I bought it directly from their website, but they quickly removed the reviews posted on their website without explanation, so I am posting one here. Notice that on their website there are no negative reviews, while on Amazon there are quite a few on their products.
I have installed RO systems from three different brands, and Nu Aqua is by far the worst I could imagine being possible. The quality is so bad I would call it defective, the customer service is slow and ridiculous, and they try to screw the customer.
Nu Aqua sent me a shipping carton which had marks from having been shipped several times. Every box and bag inside had been opened and the check valve part was missing or never added to the box.
They claimed the check valve had been sent with the RO system, and told me that I would need to send them a picture of the check valve in order for them to confirm that it wasn't in the box.
Of course, I'm sure you had the same reaction to that as I did. Take a picture of what, nothing?????
The RO system itself was obviously a used return. However, the GAC (granular activated carbon) filters had plastic wrap on them, so I'd expect them to have been new. But these filters had so much void space in them that you could hear the carbon rustling around the interior if you shook them lightly. The carbon needs to be packed in the filter, or the water just flows through the void space, especially since these filters can be installed horizontally or vertically.
They suggest their RO membrane should be replaced in eight months of use, and should be compared to a quality brand like Dow Filmtec which lasts FIVE YEARS.
Overall, the company is very shady, is refusing to process a refund on the item they didn't send, refusing to refund the used RO system unless I accept to pay for return shipping and take a 15% restocking fee, and is sending used and defective parts/systems to customers as brand new products.
6. februar 2022
Uopfordret anmeldelse
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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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