I believe the advisors name was Trixie, I spoke to her on 2nd October 2026. I was calling to advise that I had just been made redundant and I could not afford my next payment. Trixie... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The app is really easy to use and its easy to make extra payments if needed. They're also always checking if your financial situation is ok. Would recommend and use again
Very easy process to subscribe to, and there has been no payment issues. This was a very welcome service at a time of high cost of living expenses.
I haven't had much experience with finance company's but so far Novuna have been really great. I have no complaints of the service they have provided. Everyone nice and polite and very friendly. I... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Novuna Personal Finance
Skrevet af virksomheden
Need a great Personal Loan?
Come direct to our website for our low rates and exclusive loan options. Our great loans start from just 6.9% APR Representative (based on £7,500 to £25,000).
Who are Novuna?
A leading financial services company, we provide effective Retail Finance options to thousands of big name brands, as well as Personal Loans to help you access the cash you need sooner.
We lent over £3 billion to customers in 2025, allowing them to make big purchases, create memories or enjoy once-in-a-lifetime moments. All without worrying about paying for it upfront.
We don't offer lease vehicles - If you're looking to leave a review about Novuna Vehicle Solutions, that is a completely separate business to us.
We tailor our innovative solutions to match the things you want to buy, from home improvements to holidays, making the process as easy and stress free as possible. And we combine it with award winning customer service.
That's what makes us different.
About us Personal Loans Car Loans Home Improvement Loans Debt Consolidation Loans Holiday Loans Wedding Loans Small Loans
Just some of our awards
We're leaders in our field
We've been named the UK's Best Personal Loan Provider for the last 12 years running. We are also proud to have once again won the official Feefo Platinum Trusted Service award. This is the 7th time we've been recognised as a leader in our field with Platinum status.
Best Personal Loan Provider
YourMoney
Platinum Trusted Service
Feefo
Loan Provider of the Year
Moneyfacts
Kontaktoplysninger
2 Apex View, LS11 9BH, Leeds, Storbritannien
- 0344 375 5500
- CustomerService@NovunaPersonalFinance.co.uk
- novunapersonalfinance.co.uk
4,6
Fremragende
6 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Always keep in contact
Always keep in contact, very easy app to use to see how your payments doing, never any concerns or problems.
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra Novuna Personal Finance
Many thanks Julia :-)
My husband and I have used Novuna a few…
My husband and I have used Novuna a few times now for loans, they are always our first choice for loans because the rates are good, the app is easy to use and we can make regular overpayments. We recently moved and wanted a loan each to do a garage, garden and some home improvements inside. We both have quite a bit of disposable income, my loan was approved straight away but my husbands was declined for some reason. Upon reviewing our credit report we couldn't see a reason why. He ended up going elsewhere but it was disappointing as we have used this company several times before and never missed a payment.
23. juni 2026
Uopfordret anmeldelse
Besvarelse fra Novuna Personal Finance
Good evening Charlotte.
So I can locate you (and, more specifically, your husbands details) in our system, I'm going to send you a request for information using Trustpilot. If you can respond to that, with details that will allow me to locate the application that was decline, I'll look into this for you.
I'm sure you appreciate that financial circumstances are always very fluid, and while our systems continue to evolve, our focus is always on ensuring our loans remain affordable. I'm sure there's something very simple that may have contributed to this, certainly in part.
Thank you
effortless application and rapid decision
very easy application and a decision within seconds great company
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra Novuna Personal Finance
Thanks for sharing Simon, we're glad you think so! Happy to hear that the application process was nice and simple
Its just very simple and easy to apply
Its just very simple and easy to apply
17. juli 2026
Uopfordret anmeldelse
So simple application and the best bit…
So simple application and the best bit you can be assessed for qualifying for a loan. I’ll always be your customer. I’ve borrowed and paid up my loans without any penalty for early payment.
19. juli 2026
Uopfordret anmeldelse
Besvarelse fra Novuna Personal Finance
Thank you very much for sharing! Glad to hear that you've had positive experiences using our services! :)
Excellent service ,easy to apply online…
Excellent service ,easy to apply online and instant decision.
Overall amazing service.
9. maj 2026
Uopfordret anmeldelse
Besvarelse fra Novuna Personal Finance
That's what we're aiming for :-) Great to hear, thank you.
They make logging into your account so…
They make logging into your account so difficult every time I log in I have to reset my password even if I have just reset it
It is so frustrating especially if you are neurodivergent
19. juli 2026
Uopfordret anmeldelse
Besvarelse fra Novuna Personal Finance
Update - As you've not provided any information to allow me to look into this I'm hoping you've manage to identify what's going wrong?
This is very odd Tilly. Everything is working correctly, and you'll appreciate we would have been made aware of any IT issues impacting customers almost instantly (or IT team are extremely vigilant).
Logging into our system to check or amend details (either online or via our new mobile app) is indeed working as it should (I've just tested it with my own account). Once our customers register, all they need is a password and a pin, so there should be no reason to have to reset your password each time (unless you forgot it of course).
I've just checked our system and I haven't been able to find anyone with your first name, so I'm assuming we hold something different (that of a partner perhaps). There are of course some security features that you may be triggering (if you enter the wrong details a few times or someone else with access is also resetting the password?) but I'll send you a request for more information via Trustpilot. This will allow me to locate your agreement, and once I've done that I'll be able to see your login history and get to the bottom of what's happening with your password.
So easy to do no problems at all
16. juli 2026
Simple and timely process
Simple and timely process. Easy from start to successful finish with all documents arriving in timely fashion. Everything explained simply and in full.
18. juli 2026
Thank you !!
Easy to sign up too both for your loan application and getting started on your website, easy to navigate around your site, all relevant information at your fingertips and all in plain English !
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra Novuna Personal Finance
Thanks for sharing Raymond. Glad to hear that our service has been easy for you to use!
I have been with and used Novuna…
I have been with and used Novuna Finance for many years previously.
Always 1st class service and highly recommended.
12. juli 2026
Uopfordret anmeldelse
Besvarelse fra Novuna Personal Finance
We're so pleased to hear about your long term positive experience with us. Thank you for your kind words and recommendation!
Missed a payment due to an emergency
Missed a payment due to an emergency, spoke to Pip who was lovely and really helpful a true credit to your team!
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra Novuna Personal Finance
Thanks for sharing Toby. I'll make sure to pass this on! Glad to hear that we were able to resolve an issue for you and provide a positive experience
Just great service
12. juli 2026
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.