Noracora Anmeldelser 

Besvarelse fra Noracora

Opdateret den 10. aug. 2024

Dear Customer,

Thank you for bringing the issue to our attention. We sincerely apologize for any confusion or inconvenience caused by discount and shipping.

It seems that both order under your name were just ordered no more than 1 day. Our normal delivery time is 1 to 2 working days for order preparation, plus 8 to 14 working days for mailing. Your patience and understanding is highly appreciated.
For more details, you can click on the link to check: https://noracora.com/information/shipping-delivery

There're plenty of coupons provided on the website or in our subscription emails, you can find them both before or after making an order.

Could you please send us the code name so that we can check for it? If possible, please forward us the message which sent you this code.
It seems that no code has been used when the order is made.
How to apply coupon code :
Ordering Steps: Login to our website - choose size - choose color - Add to cart - View cart - add code if eligible - Checkout - change shipping address - choose shipping method - CHOOSE PAYMENT METHOD - CHECKOUT - complete the payment
Please understand that final sale products are not eligible for coupon discount.

How to know if I have used a code?
You can find a title of 'coupon discount' in the price list before making the final payment in the receipt.

Regarding this issue, our representative have sent an email to you and discuss about a better solution, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.

If you need any assistance, please feel free to contact us by chat for quick response or by email at service@noracora.com. By email we will reply to you within 24 hours.

Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
NORACORA

Besvarelse fra Noracora

10. aug. 2024

Bonjour,

Merci beaucoup pour votre achat et votre feedback !
Veuillez noter que nous sommes une entreprise légitime.

Nous remboursons toujours quand nous sommes informés du code suivi de retour.

Cependant, le numéro de suivi du retour fourni par vous était le numéro de commande FR.NORACORA. Ce n'est pas le code de suivi du retour. Nous ne sommes donc pas capables de suivre le colis retourné.

Quand vous retournez un colis, le transporteur vous donnera un code pour suivre l'envoi, ce qui est indiqué sur le bon d'envoi.
Merci de nous passer le code de suivi complète & correct du retour alors que nous puission vous aider à obtenir le remboursement.

Nous sommes profondément désolés que vous ne soyez pas satisfait de nos produits et services. Ce que nous avons essayé de faire, c'est de vous faire vivre une bonne expérience de shopping.

Si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous contacter par chat ou par e-mail à l'adresse service@fr.noracora.com. Nous vous répondrons dans les 24 heures.

Encore, merci d'avoir pris le temps de partager votre retour avec nous. Nous apprécions votre honnêteté concernant votre expérience et nous prendrons certainement en compte vos commentaires pour améliorer nos produits et services.

Cordialement,
Louisa
FR.NORACORA

Besvarelse fra Noracora

10. aug. 2024

Bonjour,

Merci beaucoup pour votre achat et votre feedback !
Nous vous avez fourni l'étiquette de retour au 1 juin, et indiqué bien qu'un numéro de retour est nécessaire pour procéder le remboursement.
Cependant, le numéro de suivi du retour fourni par vous n'était pas complète. Ce que vous avez fourni est un numéro de 5 chiffres, ce qui n'est pas un code de suivi vaild chez LA POSTE, nous ne sommes donc pas capables de correspondre la demande de retour avec les colis dans notre entrepôt.

Au 14 juillet, nous vous avez envoyé un email demandant le code de suivi correct du retour, malheureusement sans aucun réponse.

Maintenant que vous avez fourni le code de suivi du retour complète dans le titre de ce commentaire, nous avons enregistré le remboursement de la robe retournée. Le remboursement serait bien traité pendant 3-5 jours ouvrables via votre méthode de paiement originale.

Nous sommes profondément désolés que vous ne soyez pas satisfait de nos produits et services. Ce que nous avons essayé de faire, c'est de vous faire vivre une bonne expérience de shopping.

Si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous contacter par chat ou par e-mail à l'adresse service@fr.noracora.com. Nous vous répondrons dans les 24 heures.

Encore, merci d'avoir pris le temps de partager votre retour avec nous. Nous apprécions votre honnêteté concernant votre expérience et nous prendrons certainement en compte vos commentaires pour améliorer nos produits et services.

Cordialement,
Louisa
FR.NORACORA

Besvarelse fra Noracora

5. aug. 2024

Cher client,

Nous vous remercions d'avoir attiré notre attention sur le problème concernant votre récente commande. Nous nous excusons sincèrement pour la gêne occasionnée et la frustration que vous avez subie concernant votre remboursement.

Nous comprenons que vous avez retourné vos articles et nous regrettons que le processus de remboursement ait pris plus de temps que prévu. Soyez assuré que nous nous engageons à résoudre ce problème le plus rapidement possible.

Après vérification, vous avez ouvert un litige via PayPal, mais le montant de votre litige est inférieur au montant que nous souhaitons vous rembourser. Par conséquent, dans le cadre du litige, tous les montants remboursables ne peuvent être que jusqu'au montant du litige. Afin que vous receviez un remboursement complet pour le produit retourné, veuillez modifier le montant de votre litige en un remboursement de marchandise à 100 % ou clôturer ce litige, puis nous contacter pour un remboursement complet.

Encore une fois, nous nous excusons pour tout inconvénient et apprécions votre patience pendant que nous travaillons à résoudre ce problème. Merci de votre compréhension.

Si vous avez besoin d'aide, n'hésitez pas à nous contacter par e-mail à service@fr.noracora.com. Nous vous répondrons dans les 24 heures.

Cordialement,
Ashley
FR.NORACORA

Besvarelse fra Noracora

Opdateret den 30. jul. 2024

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any inconvenience caused by the returns process.

We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.

After investigating your account, we found that the login information you provided was incorrect.To resolve this issue, we suggest that you use the correct email address and order number to log in again. We sent you an email to assist you with your return request.

The rest item had been shipped out so we are unable to cancel it. An email including tracking information was sent,please check your email.

We sincerely apologize for all the trouble caused to you. Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.

Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our service.

If you need any assistance, please feel free to contact us by email at service@noracora.com.We will reply to you within 24 hours.

Best regard,
Tracy
NORACORA

Besvarelse fra Noracora

28. jul. 2024

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any inconvenience caused by the returns process.

We want to assure you that we are not a scam, we are a legitimate company. We are committed to providing our customers with a hassle-free returns process.

Regarding your returns, we have submitted a return request for you before, and we have checked and confirmed we have sent email to you on July 45th and July 25th, but have not received your reply. You can try to find emails in the spam box of your mailbox. We've sent you another email today, please check it as soon as possible. If you still don't receive, please try to use another email address(such as gmail) to contact us or contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.

Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our service.

If you need any assistance, please feel free to contact us by email at service@noracora.com.We will reply to you within 24 hours.

Best regard,
Ashley
NORACORA

Besvarelse fra Noracora

Opdateret den 26. jul. 2024

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the returns process.

Sorry to hear that the product does not meet your expectations. Upon checking, we have sent emails to you about your returns on July 23 and July 24, if you did not receive them, you can try to find them in the spam box of your mailbox. We also sent you another email today. Please check it as soon as possible. If you still don't receive, please try to use another email address(such as gmail) to contact us or contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.

We have email and 24-7 Live Chat service now. The chat button is in the lower right corner of our website. We always strive to provide prompt and efficient service to our customers.

Again, thank you for reaching out to us on Trustpilot. We apologize for any disappointment you may have experienced. We value your feedback and appreciate your understanding.

If you need any assistance, please feel free to contact us by email at service@noracora.com.We will reply to you within 24 hours.

Best regard,
Ashley
NORACORA

Besvarelse fra Noracora

18. jul. 2024

Dear Customer,

Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience caused. Please note PayPal transaction will include finalsale discount in all the discount amount and not show it separately. The finalsale product is actually discounted.

Please note that the material information can be found on product page, under Product Details list. You can also click on the photo to zoom in, so as to see more details of the texture.
If you think the material is not the same as shown online, don't hesitate to send us photo to check.

Return is always possible for eligible item within the return window.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.
Items can be returned within 30 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear).
For the return policy, you can check it here: https://noracora.com/information/Return%20Policy

If you need any assistance, please feel free to contact us by chat for quick response or by email at service@noracora.com. By email we will reply to you within 24 hours.

Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
NORACORA

Besvarelse fra Noracora

15. jul. 2024

Dear Customer,

Thank you for taking the time to share your feedback with us. We apologize for the difficulties you experienced while trying to order a dress and with the discount codes not working as expected. We value customer feedback, and we will do our best to improve the ordering process to make it more user-friendly.

Regarding how to order a product, please refer to https://noracora.com/information/how-to-order-1. To further assist you, please contact our customer service center and provide us with specific feedback or screenshots about the issues you encountered when ordering. We will forward your feedback to our relevant department for further checking.

Regarding the discount codes issue, please note that final sale items cannot be combined with any other discounts and one order can only use one coupon. Please check if the items in your order are final sale items.

Would you mind to share us more details (email address or order number) which can help us to locate the problem and improve our service? We've already sent a private message to you, please check and we are looking forward to your reply.

Again, thank you for reaching out to us on Trustpilot. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our website and feature for discount applications.

If you need any assistance, please feel free to contact us by email at service@noracora.com.We will reply to you within 24 hours.

Best regard,
Ashley
NORACORA

Besvarelse fra Noracora

10. jul. 2024

Dear Customer,

Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience caused.

It seems that we do not find any order under your user name. Could you please send us the order number to check?

On our website https://noracora.com/contact-us, we have indicated clearly that our office is in Guangdong Province.

We have not been reported of the bank's flagging issue. Are you sure it was ordered from NORACORA?

Once the order is paid, customer can not cancel it on their side. You can contact us to cancel as long as the order is not shipped.
Once the order is shipped, we will not be able to cancel it due to system limit. You can contact us for return within 30 days after receiving the product.
*Please understand that final sale products are not eligible for return.

At this moment we are not sure about the status of your order. Please kindly send us the order number to check.

If you need any assistance, please feel free to contact us by chat for quick response or by email at service@noracora.com. By email we will reply to you within 24 hours.

Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
NORACORA