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€500 deposit not refunded – avoid

My €500 deposit has still not been refunded, almost 4 months after returning the car. They repeatedly confirmed in writing that the refund would be processed, but nothing has been paid. After numerous calls, emails and WhatsApp messages, they have now stopped responding.

I have full documentation of the payment, vehicle return and their written promises to refund.

Very unprofessional and unacceptable. I would strongly advise avoiding this company.

Je suis très déçue par mon expérience avec Nokta AUTOS. J’ai loué un véhicule en Turquie du 12 au 15 mai 2026. Une caution a été prélevée lors de la location, avec l’assurance qu’elle me serait restituée dans un délai de 60 jours après la remise du véhicule.

À ce jour, malgré l’expiration de ce délai et plusieurs mails, je n’ai toujours pas reçu le remboursement de ma caution et je n’ai pas obtenu d’explication claire concernant ce retard.
Je considère cette situation comme non professionnelle. Une caution ne devrait pas rester retenue au-delà du délai annoncé sans information précise ni justification communiquée au client.
J’espère que la publication de cet avis permettra à Nokta AUTOS de prendre rapidement contact avec moi et de régulariser le remboursement des 300 € qui me sont dus.
Je conseille donc aux futurs clients de bien conserver tous leurs documents de location, de demander une preuve écrite des conditions de restitution de la caution et de vérifier attentivement les modalités de remboursement avant de réserver.
J’attends désormais une réponse concrète et le remboursement rapide de ma caution. Sans réponse, je mobiliserai la juridiction compétente.

STAY AWAY FROM THIS COMPANY!!!
THEY WILL STEAL YOUR MONEY!!!

I rented a car in Istanbul back in October 2025 and still my deposit has not been returned. Taking the money only takes a second, getting it back takes forever, if it will ever happen at all.... I found this company through carjet.com and carjet is also pushing nokta to pay but nothing happens. Nokta only sent so-called "proof" that they released the refund (or at least 80% of it) but no money has been returned for real, so I guess AI generated the "proof" or something. The worst company I ever had to deal with, so please be smart and take your business elsewhere.

WARNING.
SCAMMERS
Even I reserves through discovercars website, They took a huge part of my deposit which was more than total the rental price of the car for nothing. they are SCAMMERS DO NOT DEAL WITH THEM

Do not use this company – it’s a fraud!
I booked a car in Istanbul in February. The deposit was €500. While I was waiting for the refund, an additional €125 was charged to my card without my authorization. I reported this to my bank, and they confirmed that my card details had been copied and that the transaction was made manually, without the physical card. I have already reported the case to the police in Turkey and will also file a report within the EU.

It has been more than 60 days since I returned the car, while their stated policy indicates that refunds should be processed within 60 days. Unfortunately, this has not happened, despite repeated follow-ups. My advice is apply for a claim with the bank

I have been regularly contacting Noktautos through all available channels and also raised multiple tickets via Carjet, the booking platform. At this stage, I would advise caution when booking through Carjet, as there appears to be a lack of effective follow-up or due diligence in resolving customer refund issues.

I also explored legal options, but the cost of pursuing the matter would exceed the deposit amount (EUR 500), making it impractical. My remaining option is to travel back to Turkey and file a complaint with the consumer protection board

I booked a car with NoktAutos in Podgorica, Montenegro, and was supposed to be met at Podgorica Airport. But nobody showed up.
I tried calling several times and also sent messages on WhatsApp, but no one answered. After my flight I was left at the airport with no car, no explanation, and no way to contact the company.
This was a really bad experience and completely unreliable service. I would not recommend NoktAutos in Podgorica to anyone. Better book with another company.

Merhaba
Ben AKIN ERDEM
02-12-2025 ile 24-12-2025  reservation Nr.B49207260  Arasindaki kiraldigim araci hasarsiz bir sekilde teslim ettim .Depozito olarak 500 € ödedim.
Fakat  19.03.2026 kredi karima yatirildigi söylenen 19661 TL hala kredi kartima iadesi yapilmadi.Telefon görüsmelerimin neticesinde Kredi kartina
yatirilan paranin iade edilebilecegi baska TR hesap numarsi verilirse depozitomun kontrol edildikten sonra hemen yatirilacagi ve mail yazmam gerektigi söylendi.
ilgilenirseniz memnun olurum 
Depozitonun Asagidaki verecegim IBAN numarasina gönderilmesini rica ediyorum.
Pazartesiye kadar hakkım olan paramı yatirmadiginiz takdirde CIMER e şikayet edicem ve hukuki yollardan gecikmeli olarak paramı geriye alacam

Hallo am liebsten kein Stern geben .
Das sind Betrüger Kaution wurde nicht erstattet
Obwohl Auto unfallfrei und in einen guten Zustand abgegeben wurde .
Die gehen nicht ans Telefon man erreicht sie nicht !! Das sind Betrüger bitte mieten kein Auto bei Nokta in Istanbul !!

Location noktauto A FUIR...
Vous réservez un modèle on vous en donne un autre, à votre arrivée on vous fait payer un supplément qui sort de je ne sais où ....
Attention à ce que vous signez, on vous fait signer les documents de restitution vierge à la livraison du véhicule !!
Le jour de la restitution il n'y avait personne... J' ai du appeler, il a demander à une personne de venir prendre le véhicule évidemment sans aucun document de restitution ... J'ai refusé de remettre le véhicule sans aucun document signé conjointement.
J'arrête là parce qu il y a beaucoup de choses à dire.
Heureusement que j'avais du temps devant moi.

Des voleurs ils ne nous ont jamais rendu la caution de la voiture louer fevrier 2026 nous somme le 04 avril 2026. Nous avons louer via Carjet qui n'a toujours pas répondus a nos sollicitations 476 eur perdu sans interlocuteur pour nous répondre. A fuir de toute urgence .

Est-ce une agence de location ou une agence d'arnaque ?

Notre périple avec Noktauto s'est bien déroulé jusqu'au remboursement de la caution de 500€.

Bien que nous ayons complètement nettoyé la voiture, à l'intérieur et à l'extérieur, et signé un avis de retour vierge de toutes remarques, Noktautos a décidé de ne ne pas nous rembourser notre caution de 500€.

Nous leur avons forcément demandé des explications et ces derniers nous indiquent que nous avons rendu la voiture avec des traces de ciment et que le nettoyage a engendré une facture de 350€. La preuve ? L'avis de retours de la voiture vierge et des photos de la voiture avec des marques de ciment.

Cette photo peut dater de n'importe quelle jour-date-heure. Nous avons rendu une voiture plus propre que ce que noktautos nous avais loué et l'avis de retour en atteste. Cependant ils ont décidé de nous arnaque ouvertement.

Fuyez à tout prix cette agence de voleur.

Dommage de ne pas pouvoir laisser 0 étoile.

Avoid! Booked a car in Marrakesh but was asked to pay an extra 100 euros at the desk for out of hours pick up and drop off. This charge was not disclosed in advance. I declined and did not rent the car. Very disappointing lack of transparency.

Tam Bir Rezalet: Paranızı Gasp Eden, Etik Dışı ve Amatör Bir İşletme!
Bu şirket ile çalışmak hayatımın hatasıydı. Profesyonellikten tamamen uzak, organize bir şekilde insanları mağdur eden bir yapıları var. Ödediğiniz depozito veya ücreti kesinlikle geri alamıyorsunuz; paranıza resmen el konuluyor. İletişim kurmak imkansız, telefonlara kasıtlı olarak bakılmıyor ve karşınızda bir muhatap bulamıyorsunuz. Personelin tavırları son derece saygısız, agresif ve tehditkar. Burada açıkça haksız kazanç sağlayan, dürüstlükten nasibini almamış bir “işletme” mantığı var. Kesinlikle buradan araç kiralamayın, paranızı ve sinirlerinizi bu art niyetli sisteme kaptırmayın!

Absolute Warnung: Unseriöse Abzocke und Einbehalt von Geldern!
Diese Firma ist eine absolute Katastrophe und höchstgradig unseriös. Rechnen Sie keinesfalls damit, Ihr Geld oder Ihre Kaution jemals wiederzusehen – es wird systematisch einbehalten. Der Kundenservice ist inexistent; Anrufe werden konsequent ignoriert. Das Verhalten der Mitarbeiter ist unverschämt, respektlos und grenzt an Betrug. Dieses Unternehmen bereichert sich unrechtmäßig an seinen Kunden. Mieten Sie hier unter keinen Umständen ein Fahrzeug. Lassen Sie sich nicht täuschen!

SCAM ALERT: Do Not Rent Here! Unethical Business and Theft of Money.
This company is an absolute disgrace. Do not expect to ever see your money or deposit again; they systematically keep it without justification. It is impossible to reach them, calls are deliberately ignored, and there is zero customer support. The staff behavior is incredibly rude, aggressive, and unprofessional. This is not a legitimate car rental service but operates like a scam to steal hard-earned money. Avoid this company at all costs – do not fall for their trap!

Depozite yi geri ödemiyorlar, vakitli deyiller

I just give 1 star as i need to select at least one! STAY AWAY! They detain the deposit by force and charges extra costs without informing ! Already started legal actions in Turkey

In casablanca airport(b&j car),coming from a 13 hours trip, the guys in the parking lot of terminal 1, claimed they will not take master card, capital one , because they think" according to them" that my card is "unbossed".
I have no idea what does that mean ???
I have been using the same card to rent cars for international travels for the last 5 years and I have never had a single issue...
They ended up charging me 220 euros extra using the same card...
They are so dishonest and tricky
Trust me, do not use them.
They wanted to have me pay for the parking lot fees...be ready to protest , their office is inside the parking lot
They have some weird policies too..example, if you want to drop the car before your final day, they would charge you 50 euros, even if you already paid for the day..

Overall, I will never ever deal with these people again
They blocked 1500 euros and God knows whether I am going to get it back or not..
I will keep you posted

Des voleurs !!!! J’avais réservé et payé sur le site discovercars et ici on me demande une caution avec carte de crédit avec relief alors que c’est indiqué carte de crédit standard !! Alors que ma carte de crédit fonctionne partout dans le monde et au maroc . Cette agence m’a demandé sur le parking à Casablanca de payer 330€ en espèce en plus pour les frais . De plus le service est catastrophique et ils vous font attendre 40 minutes alors qu on m’avait annoncé minutes .

Hallo habe bei noktautos über carjet für 19.09.2025 bis 04.10.2025 ein mini van bestellt mit der ausdrücklichen Telefonat . da ich mit mein Vater unterwegs war mit rollstuhl. Marke war mir egal hab nicht das auto bekommen was sie mir zugesagt haben von der größe her.Bei der Ankunft wurden mir das Geld für den Miet Gebühren abgebucht von 312.35 und 513 Euro Kaution. Das ich später zurück bekommen sollte. Bei der Übergabe hat es geheißen strassen Gebühren werden von der Kaution abgezogen. Nach mehrmaligem Telefonat ist das restliche Kaution nicht zurück überwiesen worden. Nie mehr noktautos.

late delivery, no pick up point in airport, the drive the car into airport for you, but 2 hours later that the booking time

car came with all sort of warning on dashboard, they said okay verbally, but deducted my security deposit at the end

on car return day, pickup person big lateness and as a result, they make me park the car somewhere and hide the keys on the top of the wheel

i finished my rental in October, the say security deposit will only be returned after December, and later, end of january. god knows if i can really get back my security deposit

AVOID AT ALL COST