Can’t fault the customer service - noticed a fault with our head board and emailed about it on Monday, even tho it was delivered months ago a replacement was delivered on Friday! They were also able t... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great service! Great divan! Delivery man very pleasant. Divan arrived at 8pm - well within timeframe given. Thank you.
DO NOT USE! Wrong item delivered still waiting on a refund. Told the refund has been issued would take 2 days I am still waiting 14 days on. I had a notification from my Bank yesterday they had issu... Se mere
Customer service was great. I made erroneous purchase too early for my delivery time and with no hassle my order was cancelled and I was able to postpone the purchase.
Virksomhedsoplysninger
Skrevet af virksomheden
We have a wide range of high quality, handmade storage beds, bed bases, headboards and mattresses to choose from, all at affordable prices. Our beds and headboards are all available in a wide range of luxurious upholstered fabrics and stylish colours, so you're sure to find a design to match your style in our collection. We also have plenty of comfortable mattresses to choose from such as body contouring, cloud-like memory foam mattresses and pocket spring options that reduce motion transfer and provide adaptive support as you move through the night.
Quality Comfort For Less
Skrevet af virksomheden
- Beds and prices you won't be able to resist.
- All our beds, headboards and mattresses are handmade here in the UK by our skilled team of expert craftsmen. We're passionate about crafting a quality sleep experience for you at a price that's affordable. We also offer you the opportunity to build your bed exactly how you want it, right down to the upholstered fabric type and colour. You can also choose to buy your bed now and pay for it later in manageable repayments due to our partnerships with both Klarna and Clearpay. No matter if you're looking to buy a new bed, headboard or mattress, you're sure to find a quality product, expertly handcrafted at an affordable price in our collection.
Kontaktoplysninger
Ehhmy Home, City West Business Park, LS12 6LX, Leeds, Storbritannien
- 03301 330 441
- info@nextdivan.co.uk
- nextdivan.co.uk
4,3
Fremragende
424 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 51 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Delivery was great
Delivery was great. I was kept updated with times etc.
The bed is perfect. Easy to set up and looks really lovely. The headboard is so nice. My son is very happy.
5. februar 2026
Besvarelse fra Next Divan
Thank you so much for your lovely feedback.
We’re really pleased to hear delivery went smoothly and that you were kept updated throughout. We truly appreciate your support and hope you enjoy the bed for years to come.
Fantastic service Next Divan - quality bed & mattress
Everything from ease of ordering online, delivery and assembly of our new bed was seamless.
Very happy with the bed itself - comfortable, well made quality bed and mattress.
A very happy customer 😊
31. januar 2026
Besvarelse fra Next Divan
Thank you for your wonderful feedback.
We are delighted to hear that everything from ordering to delivery and assembly went smoothly, and that you’re happy with the comfort and quality of your new bed and mattress.
Your support means a lot to us, and we’re so pleased you had a positive experience :)
Very pleased
Great prices, fast delivery and really good communication on the day of delivery.
Thank you
2. februar 2026
Besvarelse fra Next Divan
Thank you for your kind feedback. We appreciate your support and hope you enjoy your new bed :)
Comfortable bed but better design putting together needed
We liked the finish of the bed and it comfort, however it was really stressful trying to put clips under the bed as they kept popping back out. Better design needed to keep beds attached.
9. februar 2026
Besvarelse fra Next Divan
Thank you for your feedback, We are sorry to hear you experienced difficulty with the U-clips. That certainly shouldn’t cause unnecessary stress during assembly. Please email us at info@nextdivan.co.uk with your order details and, if possible, a photo of the clips in place so we can look further into the issue and assist you promptly.
One of the divan bases was damaged and…
One of the divan bases was damaged and the phone number on your website and the receipt is invalid so Ive filled out a form for you to call me but I’m not holding my breath.
1. februar 2026
Besvarelse fra Next Divan
We are very sorry to hear that one of your divan bases arrived damaged and for the difficulty you experienced trying to contact us, we completely understand your frustration.
A replacement base has been booked to be sent out to you, and our priority is to put this right as quickly as possible. Thank you for bringing this to our attention and for your patience while we resolve the issue.
Missing Items
Got delivered the bed with missing screws so the bed is now being used without any assembly done. After emailing about the missing screws they said the missing pieces will be delivered shortly but nothing ever came.
5. februar 2026
Besvarelse fra Next Divan
Dear customer, we are very sorry for the delay and for the inconvenience caused by the missing screws. We did arrange for these to be sent, however Royal Mail have recently been experiencing delivery delays which appear to have affected your parcel. We have now resent another package to you to ensure you receive the parts as soon as possible.
Thank you for your patience, and please let us know if there is anything further we can help with.
Easy to navigate the site and a legit…
Easy to navigate the site and a legit company (i was skeptical even after checking trust pilot).
Bed was good price, delivery was amazing they kept me informed the entire time. Was only few days after ordering it was delivered. Even called me before to say theyre on the way. Bed is quality, looks nice. Just what I needed
8. februar 2026
Excellent quality divan base and super…
Excellent quality divan base and super fast delivery
8. februar 2026
Excellent quality and great value
amazing deal - Divan bed, frame & mattress are exactly as described.
The quality of Divan base is excellent and mattress is very comfortable and feels like good quality
Really pleased with the purchase and would definitively recommend.
31. januar 2026
I brought a bed in 2024 and noticed…
I brought a bed in 2024 and noticed yesterday that the base had caved in when we looked it’s only actually made out of cardboard and a few structures of wood
13. februar 2026
Uopfordret anmeldelse
Besvarelse fra Next Divan
We are sorry to hear that your bed base has become damaged.
Our divan bases are constructed using specially engineered corrugated board designed for strength and durability, not standard cardboard. This is an industry standard material used to provide support while keeping the base lightweight.
As the bed was purchased in 2024, it would have been covered under our 1-year manufacturer’s warranty at the time. If the issue had been reported within that period, we would have been able to arrange a replacement for you.
Easy to view website
Easy to view website . Cannot comment on build quality yet as we haven’t slept on the divan yet.
Delivery organised very quickly. Prices are very competitive.
5. februar 2026
Absolutely 5 star review
Absolutely 5 star review. These beds are amazing and fantastically built. Easy to assemble and the material is GREAT quailty!! Would definitely order from this company again they go above and beyond to make the perfect beds. 5* rating from me
28. januar 2026
Great service…
Great prices for what I was looking for, really easy to order and was kept informed the whole way. Delivery was communicated well and I was kept informed the whole way. Really great service from start to finish
26. januar 2026
It was quick very efficient great…
It was quick very efficient great delivery a great company to do business with!!! Thankyou!
28. januar 2026
Perfect size divan and well made
Perfect size divan and well made! Customer service excellent too!
27. januar 2026
Poor customer service
Ordered a divan base and headboard which arrived damaged. It was obviously damaged when it was made as it was deep cut marks in the base itself which effected the base. don’t know how this passed any quality control process they have in place. Im assuming they don’t one.
Got in touch and they offered me £20 and to keep it or a replacement. £20 was an insult given the price of the bed so went for the replacement.
After a few emails of back and forth with regards to which part needed replacing- both parts are actually the same so this back and forth just delayed things further we were sent the replacement. This came over 10 days after we had let them know about the damage.
This meant we had 2 king size beds in our room which was really inconvenient. They did apologise but that was it, nothing else. Said they would do an internal review in to the quality issue but I’ve heard nothing.
I’ve chased it numerous times and I’ve heard nothing back. Their phone number doesn't work. This is very disappointing as the product itself is actually good and we’re wanting to buy our son a base as well but our service has been appalling so we’ve been put off- and especially by the radio silence from them.
Not sure I’d recommend the company based on our experience. They’re not a member of the furniture ombudsman either so they couldn’t help- trading standards is the next step following a recommendation by the ombudsman.
Edited after reply-
A brand new replacement was a must given the damage. Not sure why they are not getting that. £20 offer to keep a damaged frame is laughable.
It’s a shame it took me writing a review to get an actual response- extremely poor and would avoid at all costs which is a shame as the product is good. But it’s not worth the risk at all
3. januar 2026
Uopfordret anmeldelse
Besvarelse fra Next Divan
We’re very sorry to hear about your experience and appreciate you bringing this to our attention.
We did apologise and arranged a brand new replacement for you as soon as the issue was reported, which resolved the fault with the original items. As the matter was rectified with a full replacement, this is why further compensation was not offered.
We understand the inconvenience caused while waiting for the replacement and while the additional items were in your home, and we are sorry for the frustration this created. Our team did carry out an internal review regarding the quality concern raised, and we’re continuing to monitor this to prevent similar issues.
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